IT Support Engineer

Employment type: Permanent, hybrid - 4 days per week in our Manchester office

Salary: £35,000 per annum

We're looking for a proactive and customer-focused IT Support Engineer to join our growing team. In this role, you'll be responsible for delivering high-quality technical support to colleagues across AccessPay, ensuring our internal systems, devices and infrastructure remain secure, reliable and fit for purpose.

Working closely with the Head of Internal IT, you'll play a key role in supporting our day-to-day operations, from onboarding new starters and managing user access to maintaining devices, troubleshooting technical issues and helping drive continuous improvements across our internal technology estate. If you enjoy solving problems, working with modern technologies and making a real difference to the employee experience, we'd love to hear from you.

• Provide first and second-line IT support for colleagues across the business.
• Manage the joiner, mover and leaver process, including device builds, user accounts and access permissions.
• Support and administer Microsoft 365, Entra ID, Intune and other internal business systems.
• Manage company devices, software licences and IT assets, ensuring security and compliance.
• Troubleshoot hardware, software, networking and endpoint issues, escalating where appropriate.
• Maintain accurate documentation, ticket records and support internal audits and compliance activities.
• Leverage AI tools such as Claude AI, Microsoft Copilot and ChatGPT to identify opportunities for automation and drive productivity and efficiency improvements across the role.

• Experience in an internal IT support or service desk environment.
• Strong troubleshooting and problem-solving skills across hardware, software and networking.
• Experience administering Microsoft 365 and Windows environments.
• Knowledge of endpoint management and device administration using tools such as Intune and Entra ID.
• Excellent communication skills with the ability to support both technical and non-technical colleagues.
• A proactive approach, strong organisational skills and a genuine passion for technology and continuous learning.
• Experience with Azure, Google Cloud Platform, Linux servers, NinjaOne, Microsoft Copilot or Claude AI would be advantageous.

Great Place to Work certified - 3 years running

A supportive, collaborative team who love what they do

25 days' holiday plus public holidays increasing with length of service.

Birthday off work.

2 paid volunteer days a year

We operate a Salary Exchange pension scheme which you will be auto enrolled into from day one of employment.

£240 yearly Wellbeing Allowance

Enhanced maternity, paternity, and adoption leave

Cycle to work scheme

Health cash plan

Free breakfast & lunch when in the Manchester office

Discounted Parking in Manchester

Access to training - both internal and external

We plant a tree for every new joiner that joins us!

We are a Dog Friendly office

And many more!

Always Learning: Our team are a naturally inquisitive bunch, always striving to become experts in our field. We are committed to sharing knowledge and skills with our colleagues and customers. AccessPay provides an environment that fosters personal development and professional growth for all of our people.

Supportive: Helpfulness sits at the heart of our culture - when we win, we win as a team. We agree on shared goals, collaborate constantly, and drive relentlessly in pursuit of those goals. We also understand the importance of fun, both working hard and celebrating our successes.

Driven to Achieve: We are passionate and energetic - whatever the mission. When we encounter challenges we show courage, resilience, and initiative to overcome them.

Committed to Excellence: Through our technical prowess, creativity, personal integrity and accountability, we deliver exceptional outcomes and exceed expectations time and time again.