The Cover Technician's primary function is to provide AV support across various client campus sites providing backfill coverage for sick and holiday leave. The position involves a high degree of exposure to our customers and key client stakeholders.
WHO WE ARE
AVI SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organisations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award winning managed services.
Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a strong team and that an inclusive and diverse workplace moves us all forward.
WHAT YOU'LL DO
The Cover Technician's primary function is to provide AV support across various client campus sites, providing backfill coverage for sick and holiday leave. The position involves a high degree of exposure to our customers and key client stakeholders.
Day to day responsibilities:
- Cover the permanently placed onsite staff holiday, sickness and absence leave.
- Support the requirements of the client site where placed by providing basic maintenance support of audio visual and video conferencing equipment and systems onsite.
- Provide AV/VC support to our clients, their staff and external clients.
- Set up, operate and maintain AV/VC equipment.
- Adaptable to working as part of a permanent based AV team or working on a lone site independently.
- Support end users as requested by the client.
- Event support including set up and operation of PA systems, VC system, projection systems etc.; this could be in small event environments or full auditorium setups.
- Cross train with other members of the team to ensure a seamless delivery of services and support to our clients.
- Perform any admin processing that may be required.
Items to consider:
- AVI SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
- This position will work on customer sites and may deal with a construction site type of work environment.
WHAT WE'RE LOOKING FOR
Must haves:
- Ability to operate videoconference hardware (Cisco, Webex, Poly etc.) and troubleshoot any potential issues relating to audio feedback, no video, etc.
- Proven experience in operating PA, projection and room control/booking systems (Crestron/AMX etc.).
- Intermediate IT knowledge.
- Maturity, especially when under pressure, and the ability to maintain excellence in customer service with clients of all seniority levels.
- Excellent organisational and time management skills. The nature of this role involves last minute requests and, as such, flexibility is also a key attribute.
- Ability to impart knowledge to those less skilled.
- Adaptability to work in unfamiliar surroundings.
- Ability to work well as part of a small team or on your own.
- Excellent verbal and written communication skills.
WHY YOU'LL LIKE WORKING HERE
As we have already mentioned, AVI SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status. The business treats all their employees as individuals and makes sure we all have definitive goals and career paths to help us maximise our ability. Along with this we also offer:
- Private healthcare with Vitality
- Dental insurance
- Access to employee assistance and wellbeing support
- Mental health support
- Access to discounted gym memberships
- Increased holiday with service
- Access to numerous online learning resources
- AVIXA membership for industry learning
- Access to online retail discount platform
- Discounted products through our recognised partners
- Cycle to work scheme
- Season ticket loans
- Generous referral scheme
We encourage you to apply if you want to further your career.
Commitment to diversity
Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. We thrive together: we appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI SPL a better business.
AVI SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age or disability status.