AVI-SPL, Inc.

AVI-SPL, Inc. seeks a Cover Technician to provide AV support across client campus sites, backfilling for sick and holiday leave. The role involves frequent interaction with customers and key stakeholders, delivering reliable AV/VC services. You will cover on-site staff during absences, set up and support AV/VC equipment, and assist with events from small rooms to full auditoriums. Flexibility to work with a small team or independently is essential.

The Cover Technician's primary function is to provide AV support across various client campus sites providing backfill coverage for sick and holiday leave. The position involves a high degree of exposure to our customers and key client stakeholders. WHO WE ARE AVI SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organisations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a strong team and that an inclusive and diverse workplace moves us all forward. WHAT YOU'LL DO The Cover Technician's primary function is to provide AV support across various client campus sites, providing backfill coverage for sick and holiday leave. The position involves a high degree of exposure to our customers and key client stakeholders. Day to day responsibilities: Cover the permanently placed onsite staff holiday, sickness and absence leave. Support the requirements of the client site where placed by providing basic maintenance support of audio visual and video conferencing equipment and systems onsite. Provide AV/VC support to our clients, their staff and external clients. Set up, operate and maintain AV/VC equipment. Adaptable to working as part of a permanent based AV team or working on a lone site independently. Support end users as requested by the client. Event support including set up and operation of PA systems, VC system, projection systems etc.; this could be in small event environments or full auditorium setups. Cross train with other members of the team to ensure a seamless delivery of services and support to our clients. Perform any admin processing that may be required. Items to consider: AVI SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account. This position will work on customer sites and may deal with a construction site type of work environment. WHAT WE'RE LOOKING FOR Must haves: Ability to operate videoconference hardware (Cisco, Webex, Poly etc.) and troubleshoot any potential issues relating to audio feedback, no video, etc. Proven experience in operating PA, projection and room control/booking systems (Crestron/AMX etc.). Intermediate IT knowledge. Maturity, especially when under pressure, and the ability to maintain excellence in customer service with clients of all seniority levels. Excellent organisational and time management skills. The nature of this role involves last minute requests and, as such, flexibility is also a key attribute. Ability to impart knowledge to those less skilled. Adaptability to work in unfamiliar surroundings. Ability to work well as part of a small team or on your own. Excellent verbal and written communication skills. WHY YOU'LL LIKE WORKING HERE As we have already mentioned, AVI SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status. The business treats all their employees as individuals and makes sure we all have definitive goals and career paths to help us maximise our ability. Along with this we also offer: Private healthcare with Vitality Dental insurance Access to employee assistance and wellbeing support Mental health support Access to discounted gym memberships Increased holiday with service Access to numerous online learning resources AVIXA membership for industry learning Access to online retail discount platform Discounted products through our recognised partners Cycle to work scheme Season ticket loans Generous referral scheme We encourage you to apply if you want to further your career. Commitment to diversity Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. We thrive together: we appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI SPL a better business. AVI SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age or disability status.

As a Business Development Manager, you will play a pivotal role in driving AVI-SPL's growth by identifying, developing and securing new business opportunities. Focusing on new logo acquisition and strategic account development, you will build a strong pipeline, create lasting customer relationships and deliver sustainable revenue growth. Working with enterprise customers, you will take a consultative approach to uncover business challenges and position innovative audiovisual, collaboration and workplace technology solutions that transform the way organisations communicate and work. From prospecting and initial engagement through to solution development, negotiation and deal closure, you will own the full sales cycle while delivering an exceptional customer experience. WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. WHAT YOU'LL DO As a Business Development Manager, you will play a pivotal role in driving AVI-SPL's growth by identifying, developing and securing new business opportunities. Focusing on new logo acquisition and strategic account development, you will build a strong pipeline, create lasting customer relationships and deliver sustainable revenue growth. Working with enterprise customers, you will take a consultative approach to uncover business challenges and position innovative audiovisual, collaboration and workplace technology solutions that transform the way organisations communicate and work. From prospecting and initial engagement through to solution development, negotiation and deal closure, you will own the full sales cycle while delivering an exceptional customer experience. This is an excellent opportunity for a driven, commercially focused sales professional to develop long-term client partnerships and make a significant contribution to AVI-SPL's continued success as a global leader in collaboration technology. DAY-TO-DAY RESPONSIBILITIES Develop and execute a strategic business development plan to generate new business opportunities. Identify, prospect and engage new customers, building strong relationships with key decision-makers and acting as a trusted advisor throughout the sales process. Identify, qualify and manage opportunities throughout the full sales cycle, from initial prospecting through to close. Conduct customer meetings, presentations and solution demonstrations to understand business needs and recommend the most suitable AV and collaboration technologies. Prepare accurate quotations, proposals and bid responses that deliver value for customers and profitable outcomes for the business. Work collaboratively with colleagues and internal teams to ensure a seamless customer journey from sale through to implementation. Drive cross-sell and upsell opportunities across AVI-SPL's full portfolio of solutions and managed services. Maintain accurate pipeline, forecasting and customer activity records using internal systems and CRM tools. Represent AVI-SPL at industry events, manufacturer briefings and networking opportunities to build market presence and generate new business opportunities. Consistently achieve or exceed sales and gross profit targets. WHAT WE'RE LOOKING FOR Proven experience selling AV, Unified Communications, Video Conferencing or related technology solutions. A strong track record of generating new business, winning new customers and developing long-term client relationships. A consultative sales approach, with the ability to understand customer challenges and develop tailored solutions. Excellent communication, presentation and relationship-building skills. Strong commercial awareness and experience producing proposals, quotations and contracts. Experience managing a sales pipeline and consistently delivering against sales and revenue targets. Highly organised with strong attention to detail and effective pipeline management skills. Self-motivated, proactive and comfortable working independently while collaborating with wider teams. Proficiency in Microsoft Office applications and CRM systems. Education and/or Experience: High school diploma or equivalent required Bachelor's degree preferred 5years+ experience within the AV, Unified Communications or Video Conferencing industry preferred Why work for AVI-SPL (what's in it for you) As we have already mentioned, AVI-SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status. The business treats all their employees as individuals and makes sure we all have definitive goals and career paths to help us maximize their ability. Along with this we also offer: Private Healthcare with Vitality Dental Insurance Access to Employee Assistance and Wellbeing Support Mental Health Support through the above Access to discounted Gym memberships Increased holiday with service Access to numerous online learning resources AVIXA membership for industry learning Access to online retail discount platform Discounted products through our recognised partners Cycle to work scheme Season ticket loans Generous Referral scheme So, if you are feeling undervalued, stuck in a rut or just looking at furthering your career, apply today. Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI-SPL a better business. AVI-SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age or disability status.

AVI-SPL, Inc. is seeking a Technician for remote support in Farnborough, UK. You will collaborate with client management and deliver customer service focusing on post-integration assistance for AV systems. Responsibilities include providing remote assistance, troubleshooting, and performing maintenance checks. Candidates should have knowledge of videoconferencing tools and a minimum high school diploma. Perks include private healthcare, paid holidays, and professional development opportunities.

This position is for remote assistance (UK) and is responsible for collaborating with our client's management team and other company employees to deliver an array of customer service focusing on post integration and installation assistance in conference rooms. The technician will support customers in the EMEA and APAC region depending on timeframe, and work with a staff based in the U.S. (Indianapolis, IN) where our customer's primary offices are located. WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. WHAT YOU'LL DO This position is for remote assistance (UK) and is responsible for collaborating with our client's management team and other company employees to deliver an array of customer service focusing on post integration and installation assistance in conference rooms. The technician will support customers in the EMEA and APAC region depending on timeframe, and work with a staff based in the U.S. (Indianapolis, IN) where our customer's primary offices are located. Day-To-Day Responsibilities: Provide remote assistance and training to end users in the operation of AV systems user controls. Perform routine remote maintenance checks & services on AV systems. Perform remote basic troubleshooting on AV systems for break fix resolutions. Operate and test daily functionality of all AV and integrated conference rooms. Perform routine remote testing and problem diagnosis for projectors microphones speakers amplifiers & LCD/Plasma Displays. Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer. Troubleshoot AV/V problems last minute as required as well as non-critical situations. Assist with company meetings/functions that require use of AV infrastructure (audio video conferencing webcasting visual display or projection and control system (AMX Crestron) operations. Interact with client Customer Help Desk ticketing system to respond to end user requests. Coordinates with client staff to determine AV basic infrastructure requirements for any new conference room or media design. Responsible for escalating all "next level" break fix issues to their manager for resolution. Perform remote testing for local and regional offices. Other duties assigned as needed. Education/Skills and Abilities: Knowledge of Logitech, Microsoft Teams Rooms, Rally Cameras, Intel Unite, and other videoconference applications. Knowledge of Crestron Toolbox and Crestron Remote, Windows 10 RDP preferred. Basic knowledge of MS Intune and MS Teams Admin Center and Biamp Tesira SW preferred. Demonstrated working knowledge of AV practices and procedures Videoconferencing experience including operation call set-up and equipment Demonstrated AV Control experience including Crestron Extron and/or AMX Experience and knowledge of web conferencing tools such as WebEx and Cisco meeting place a plus Familiar with MS MTR Flex and TAP systems is a plus Exceptional knowledge and experience with MS Teams and MS Teams Live Direct end user support on the operation and use of collaboration tools. Effective communication and interaction with employees, clients and colleagues and the ability to work effectively with all levels of the organization. Ability to test equipment and perform basic troubleshooting. Ability to work and think independently and ensuring to meet deadlines. Basic computer knowledge. Knowledge of basic signal flow for audio video and control. Ability to balance multiple tasks with changing priorities. Strong organizational skills and excellent attention to detail. Excellent communication and interpersonal skills both verbal and written. Demonstrated customer service focus and client communication skills. Minimum high school diploma or equivalent WHY YOU'LL LIKE WORKING HERE Private Heathcare, Dental, Pension Paid holidays and PTO Enjoyable and dynamic company culture Training and professional development opportunities MORE ABOUT US AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

AVI-SPL, Inc. is seeking a remote technician in the UK to support customers across the EMEA and APAC regions in using AV systems. Your role will involve providing assistance, troubleshooting issues, and ensuring client satisfaction with integrated AV services. The ideal candidate will have knowledge of various videoconferencing tools and excellent communication skills. Benefits include private healthcare, dental, and opportunities for professional development.