Tieva is seeking a Service Desk Engineer for 3rd Line support in Leeds. You will act as the escalation point for complex infrastructure issues, covering Microsoft Server, 365, networking and virtualization across on-premise, cloud and hybrid environments.
The role emphasizes proactive communication and high-quality customer service within a fast-paced MSP setting. You'll work with Proactive Teams, upgrade projects, and mentor junior engineers while contributing to continual service improvements