Business Systems Specialist
About Strongdor
Strongdor is a rapidly expanding, leading manufacturing company that prides itself on delivering high-quality products and exceptional customer service. We have established ourselves as a trusted name in the market, known for our innovation, reliability, and commitment to excellence. At Strongdor, we are experiencing significant growth and are now recruiting a Business Systems Specialist to join our IT Team.
Job Description
We're looking for a Business Systems Specialist to take ownership of how our business uses systems and tools, ensuring they are effective, well managed, and continuously improved. This is a hands on, business facing role working across multiple systems. You will work directly with users across the company to improve processes, optimise systems, and deliver real, measurable improvements. You'll also play a key role in helping us adopt modern tools, including AI solutions such as Microsoft 365 Copilot, in a practical, structured way.
Role and Responsibilities
- Manage and improve a range of business systems used across departments
- Act as the go to person for system related queries and improvements
- Ensure systems are well structured, efficient, and fit for purpose
- Collaborate with teams to understand how they use systems, identifying inefficiencies and delivering practical improvements
- Support users with guidance, training, and best practice
- Streamline workflows across tools like Smartsheet, SharePoint, and others
- Reduce duplication and improve consistency across systems
- Support upgrades, integrations, and system changes
- Work with external suppliers where needed
- Provide day to day support for ERP users (non development)
- Assist with IT support and help cover the service desk if required
- Help ensure our data is accurate, consistent, and reliable
- Work with teams to improve how data is captured and used
- Help roll out AI tools such as Microsoft 365 Copilot
- Identify where AI can improve productivity and efficiency
Support users with practical guidance on using AI effectively.
What we are looking for:
- Experience supporting or managing business systems or applications
- A strong problem solving mindset; experience working directly with users/stakeholders
- The ability to deliver improvements, not just suggest them
- Broad IT knowledge (rather than deep specialisation in one tool)
You'll stand out if you:
- Have improved processes through systems or technology
- Have worked across multiple systems in a business environment
- Are comfortable balancing support work with improvement projects
- Have an interest in how AI tools can improve ways of working
This role isn't for you if:
- You prefer purely analytical roles without delivering changes
- You avoid working directly with users
- You prefer focusing on a single system or technology
- You're looking for a purely IT support role
Location
Strongdor Head Office, Morecambe (fully on site).
Must hold UK driving licence due to travel between local sites.
Hours of work:
Monday to Friday 7:30am to 4:30pm, with the exception of Wednesday which is 7:00am to 4:00pm.
Benefits
- Discretionary bonus scheme paid quarterly
- Health cash plan
- Annual leave purchase scheme - purchase up to 5 extra holiday days per year
- Increased holiday days with length of service
- Enhanced maternity and paternity pay with length of service
- A birthday 'spin the wheel' with gifts up to £100 in value
- Opportunity for career development
- On site NHS health checks
- Cycle to work scheme
- Auto enrolment pension scheme (potential for Additional Voluntary Contributions (AVC) via salary sacrifice)
- Access to a company funded Employee Assistance Programme
- Real Living Wage Accredited
- Great team culture with frequent staff events and company lunches
- Secure on site parking
- Candidate referral scheme
- Branded workwear allocation each year