Field IT & AV Technical Specialist- Bristol

At Fifty5Blue, we help BARB (Broadcasting Audience Research Board) measure what people across the UK are watching on TV. We're looking for a hands on, tech savvy Field IT & AV Technical Specialist who enjoys solving problems, meeting people and working out in the field. In this role, you'll visit panel members in their homes to install and support our TV metering equipment and software, bringing together your knowledge of audio visual setups, home networks, devices and great customer service. It's a varied role where no two homes are quite the same, and your work will directly support the accurate collection of important TV audience data.

• Visit panel members in their homes to install, configure, maintain and remove our TV metering equipment and software across TVs, routers, streaming devices and other connected entertainment systems.
• Get stuck into a wide range of A/V setups, mapping and managing routing profiles across HDMI, SCART, RGB and Composite connections.
• Troubleshoot and resolve technical issues across A/V routing, broadband, home networking and software configuration on Windows, macOS, iOS and Android devices.
• Help panel members feel confident using the equipment by explaining things clearly, patiently and in a friendly way.
• Plan and manage your own daily schedule, appointments, travel and field admin, keeping accurate records of visits, technical activity, mileage and outcomes.
• Look after equipment and stock responsibly, making sure everything is tracked, stored safely and returned promptly when needed.
• Keep your company vehicle clean, organised and ready for the road while travelling across your region to support panel households.

• A solid understanding of audio visual systems, home entertainment setups, broadband routers, Wi Fi networks and connected devices.
• Confidence troubleshooting across Windows, macOS, iOS and Android devices, with a practical, can do approach to solving hardware, software and connectivity issues.
• Someone who enjoys working independently, staying organised and managing appointments, travel, equipment and admin without needing close supervision.
• Great communication and customer service skills, with the ability to make technical information easy for non technical people to understand.
• A reliable, professional and detail focused approach, especially when working in people's homes and handling company equipment.
• A full UK driving licence and the flexibility to travel regularly across your assigned region.

Country: United Kingdom

We pride ourselves on understanding people, and what makes us think and act the way we do. And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We're dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you're not an exact match, we'd love to receive your application and talk to you about this job or others at Fifty5Blue.

Fifty5Blue is a global leader in media measurement and analytics, operating in more than 80 countries. We bring clarity to complexity. Our independent, hybrid cross media audience measurement combines trusted audience panels with large scale data to establish a single, coherent view across platforms and markets. This gives content owners, advertisers, agencies and platforms the clarity and confidence to develop content and plan advertising decisively. With deep expertise across global media systems, we design integrated, comparable measurement frameworks that support a more consistent and accountable media market.

Our specialist expertise, pioneering technology and commitment to innovation provide the ideal environment for career growth. Want to have a real world impact? Help us deliver the trusted data that informs decisions in content and advertising across the world. When you join us, you'll gain the benefit of our global reach, advanced technical innovation and deep expertise. We'll support you with training and career development opportunities. Become part of a community of passionate, dedicated professionals.