User Researcher

Newcastle (Hybrid 3 days per week)
£54,000 + Bonus + Excellent Benefits

We're supporting a leading global consultancy that is continuing to expand its Digital Experience and User-Centred Design team. They are looking for an experienced User Researcher to join their Newcastle-based team, working on impactful digital transformation programmes across government and regulated sectors.

This is a great opportunity to influence the design of large-scale digital services, working alongside multidisciplinary Agile teams to ensure products are shaped around real user needs.

Youll play a key role in understanding user behavior, generating insights and helping teams make evidence-based product decisions.

Youll be responsible for:

• Planning, recruiting and conducting user research activities
• Running remote and in-person research sessions, analysing findings and presenting recommendations
• Turning user insights into actionable improvements for design and development teams
• Collaborating with Product Managers, Service Designers and UX Designers in Agile environments
• Championing user-centred design practices across complex transformation programmes

• Commercial experience as a User Researcher
• Strong understanding of GDS standards and delivering GDS-aligned services
• Experience working within Agile delivery teams
• Confidence facilitating research sessions and engaging with stakeholders
• Ability to translate research findings into meaningful product improvements
• A strong portfolio showcasing user research, usability testing, personas, user journeys and UX artefacts

• Company bonus
• Pension
• Excellent benefits package

If youre passionate about creating user-focused digital services and want to work on meaningful transformation programmes within a leading consultancy, this could be the next step in your career.

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