Purpose of the role
To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms. The goal is to ensure the infrastructure is reliable, scalable, and secure by applying software engineering techniques, automation, and best practices in incident response.
Accountabilities
- Build Engineering: Develop, deliver, and maintain high quality infrastructure solutions to meet business requirements, ensuring reliability, performance, availability, and ease of use.
- Incident Management: Monitor IT infrastructure and system performance, identify, address, and resolve potential issues, vulnerabilities, or outages, and use data to reduce mean time to resolution.
- Automation: Develop and implement automated tasks and processes to improve efficiency and reduce manual intervention, utilizing software scripting and coding disciplines.
- Security: Implement secure configurations and measures to protect infrastructure against cyber attacks, vulnerabilities, and other threats, safeguarding hardware, software, and data from unauthorised access.
- Teamwork: Collaborate with product managers, architects, and other engineers to define IT infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data driven approach.
- Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organisation's technology communities to foster a culture of technical excellence and growth.
Vice President Expectations
To contribute or set strategy, drive requirements, and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements and manage risks. If leading a team, define job responsibilities, plan for future needs, counsel employees, and influence department operations while balancing short term and long term goals. Demonstrate leadership behaviours and guide technical direction as a subject matter expert.
ITSM JiraSM Platform Engineer
As an ITSM JiraSM Platform Engineer within Barclaycard Payments, you will design, configure, and continuously improve the ITSM platform capability that enables modern, risk based change across a CI/CD led engineering environment. The role is hands on: building workflows, automation, integrations, data models, and control evidence to make change safe, observable, auditable, and low friction for engineering teams.
Key Responsibilities
- Own the design and engineering of ITSM change enablement workflows within Jira Service Management.
- Integrate change, incident, request, and CMDB/service management capabilities with monitoring, CI/CD, and observability platforms.
- Move change control from manual governance into platform enabled, policy driven guardrails that support speed, control, and regulatory confidence.
- Design, configure, and scale ITSM workflows (incident, change, request, CMDB) and embed AI Ops capabilities into ITSM products.
Required Experience and Skills
- Hands on engineering experience in JiraSM.
- Ability to design, configure, and scale ITSM workflows.
- Experience integrating ITSM platforms with monitoring, CI/CD, and observability tools.
- Experience automating service operations using scripting or workflow orchestration.
- Exposure to platform engineering, DevOps practices, and data models (CMDB) and service mapping in modern architectures.
Location and Working Arrangement
The successful candidate will be based in London with the office located at 1 Churchill Place and 7 Westferry Circus (BPL office). A hybrid working pattern is supported, with an expectation of 3 days per week office based presence.