Human Centered Design Service Designer - Leeds/Remote

Human Centered Design Service Designer - Leeds/Remote - £350 - £450 per day

Leads service design for a project or workstream from discovery to definition, integrating digital and physical touchpoints and aligning stakeholders to evidence.

Human Centered Design Service Designer - Leeds/Remote

Key Activities

. Plan multi method discovery; manage data, consent and research ethics.
. Produce end to end blueprints (front stage/backstage, tech, policy, people) and system maps (interconnections, dynamics, boundaries of influence and environmental factors)
. Orchestrate co creation workshops; build consensus across functions.
. Run service experiments (interactions, pilots, A/B where relevant) and quantify impact.
. Shape roadmaps with PM/PO; surface risks, dependencies and change impacts.
. Coach designers; set quality bar for artefacts and narratives

Service Design

. Strategy: Aligns opportunities to outcomes, benefits and feasibility.
. Research & Insights: Designs studies; synthesises qual/quant; separates symptoms from causes.
. System Mapping: Leads mapping to integrate perspectives and align stakeholders.
. Service Architecture: Defines operating concepts, roles, processes, data, touchpoints and channels.
. Prototyping: Plans and evaluates service experiments across channels/venues.
. Collaboration & Facilitation: Facilitates complex workshops; resolves conflict with evidence.
. Measurement & Value: Defines north star and pilot metrics; builds value cases with partners.
. Client: Advises product/sponsor; sets expectations; creates clear decision options. Identifies and escalates stakeholder issues, with clear recommendations.

Industry experience and recognition

. Significant experience in service design or strategy roles
. Led at least one end to end service design engagement; strong client facing delivery
. NHS service design experience is highly desirable for this role
. Experience of GOV.UK services is desirable

Skills:

• Communication
• Human Centered Design
• Leadership
• Process Management
• Stakeholder management

Human Centered Design Service Designer - Leeds/Remote - £350 - £450 per day

This temporary contract is inside IR35 and will require working under the direction of the client delivery manager as part of a multi-disciplinary team. The successful candidate will follow established delivery processes and working practices.

Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Should the role require the successful candidate to undergo and be eligible for UK Security Vetting. Clearance sponsorship will be provided where required. Due to the nature of the work, candidates should meet the relevant residency requirements. If applicable, Reserved Post nationality restrictions will be confirmed by the client. Damia is committed to inclusive recruitment and welcomes applicants from all backgrounds.

Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.