709 jobs found

IT Manager - Leicester, East Midlands - up to £50k Location: East Midlands Salary: £45,000 - £50,000 per annum plus benefits. A specialist software provider in Leicester is looking for an IT Manager with specialist infrastructure knowledge to join the growing IT department. You will bring strong man management skills and experience heading up teams and the associated duties. With a growing support function, you will oversee networking and infrastructure 1st, 2nd, and 3rd line analysts, as well as specialists based around virtualization, physical servers, and Windows/Microsoft environments. The successful candidate will report directly to the Head of IT, be a key decision maker, and be responsible for your own budget. Further duties include dealing with 3rd party suppliers and vendors. Ultimately you will manage the infrastructure of the organisation and be accountable for its availability and performance. Team management duties will include development of the team (hiring, firing, training, one on ones, etc.). Technical skills and experience required: Commercial experience in a similar IT Manager or Infrastructure Manager position Microsoft Windows environments VMWare Virtual and physical server management SQL Server and databases Team management - wellbeing, hiring/firing, and training Desirables: IAAS, PAAS or SAAS Windows migrations This role is based in Leicester and is easily accessible from surrounding East Midlands areas such as Nottingham, Burton on Trent, Loughborough, and Coventry. Candidates from all ages and backgrounds will be considered for this role.

A legal firm based in Liverpool is seeking a hands-on IT Support Technician to join their growing team. This role is perfect for an ambitious professional with 2+ years of experience who wants to expand their technical skills in a fast-paced business environment. You will manage daily desktop and server queries, assist with M365 and Active Directory administration, and receive full cross-training into enterprise tech like Citrix. The role is paying up to £30,000 and is onsite (Liverpool city centre) to begin with before the option of hybrid working becomes available. Key Responsibilities Service Desk Support: Act as the main point of escalation, triaging, logging, and resolving tickets via our internal service desk. Desktop & Office Administration: Manage, update, and troubleshoot Windows 10/11 environments, handle M365 mailbox/group admin, and support core Office applications. User Access Management: Administer Active Directory, including creating/modifying groups, managing permissions, and handling basic Windows Server tasks. Infrastructure & Backups: Monitor and troubleshoot basic networking, routing issues, and internal backup solutions to ensure business continuity. Specialised System Support: Assist with printing services, remote control tools, and legal tech systems like Proclaim. Essential Requirements Experience: 2+ years of hands on 1st/2nd line technical support experience in a commercial business setting. OS & Software: Strong technical knowledge of Windows 10, Windows 11, and Microsoft 365 administration. Directory Services: Solid grasp of Active Directory user administration and basic Windows Server environments. Methodology: An active ITIL certification and a firm understanding of structured support processes. Core Skills: Basic networking knowledge, excellent communication skills, and a strong appetite to learn new technologies. Nice to Have Legal Tech: Previous IT experience supporting legal environments or Proclaim Case Management software. Virtualisation: Prior exposure to Citrix or Azure Virtual Desktop (AVD) environments (cross training into Citrix will be provided). Support Tools: Experience utilizing remote support platforms like TeamViewer or standard RMM tools.

Location: Headquarters (Milton Keynes) Department: IT Job Type: Full-time (On-Site + Site visits) About Makita (UK) Makita is a global leader in the power tools and outdoor equipment industry, known for delivering high-quality products that meet the needs of professionals and end users alike. At Makita (UK) we pride ourselves on customer service. We are a community orientated business that has been based in the Milton Keynes area for over 50 years. If you are a proactive team player with excellent communication skills, a calm manner, a focus on customer service, and a passion for modern technology we want to hear from you! Position Overview As a 1st Line IT Support Technician, you will be the face of IT for our users, providing responsive onsite and remote support across the business. You will act as the first point of contact for IT incidents, service requests, and technical queries, delivering excellent customer service while ensuring issues are resolved efficiently or escalated appropriately. This is a hands on role that combines end user support, device management, account administration, IT asset management, onboarding activities, and participation in business technology projects. You will play a key role in maintaining a reliable, secure, and productive IT environment while continuously improving the user experience. What you will be doing Act as the first point of contact for IT support requests via the IT Service Management (ITSM) platform, telephone, email, and in person. Provide first line troubleshooting, diagnosis, and resolution of incidents and service requests, meeting agreed service levels. Deliver onsite desk side support for hardware, software, printers, mobile devices, and meeting room technologies. Escalate complex issues to 2nd Line Support, specialist teams, or third party suppliers where required, ensuring full ownership through to resolution. Create, manage, and maintain user accounts, permissions, and access rights within Active Directory, Microsoft Entra ID, Microsoft 365, and other business applications. Support Joiner, Mover, and Leaver (JML) processes, including account provisioning, equipment deployment, and access management. Assist with the deployment, configuration, maintenance, and replacement of laptops, desktops, mobile devices, peripherals, and associated equipment. Maintain accurate IT asset records, including hardware, software licensing, and peripheral inventory. Support Microsoft 365 services, Exchange Online, Windows operating systems, document management systems, ERP applications, and other core business platforms. Monitor system alerts, backup processes, and scheduled maintenance activities, escalating issues where necessary. Participate in IT projects, rollouts, system upgrades, office moves, and technology improvement initiatives. Deliver user onboarding sessions, basic IT training, and workshops to improve digital adoption and user awareness. Create and maintain knowledge base articles, user guides, and support documentation to drive self service and knowledge sharing. Support meeting room and collaboration technologies, ensuring systems are operational and users receive timely assistance. Ensure IT equipment is configured, maintained, and disposed of in accordance with company policies and security standards. Maintain high quality ticket updates, documentation, and asset records. Follow ITIL based service management processes and adhere to all company policies, procedures, and security requirements. What We're Looking For Technical Skills & Experience Previous experience in a 1st Line IT Support, IT Service Desk, Helpdesk, Desktop Support, or IT Support Technician role. Understanding of Microsoft Windows 11 and Microsoft 365 applications. Experience supporting Active Directory, Microsoft Entra ID, Exchange Online, and user account administration as well as the use of PowerShell to complete these tasks. Familiarity with ITSM platforms and ticket management processes. Understanding of basic networking concepts including DNS, DHCP, TCP/IP, Wi Fi, and VPN connectivity. Experience supporting PCs, laptops, printers, mobile devices, and peripheral hardware. Knowledge of endpoint management and device deployment tools would be advantageous. Experience supporting MacOS devices is desirable but not essential. Awareness of IT security best practices, access management, and data protection principles. Skills & Competencies Customer Service Focus Passion for delivering excellent customer support with a positive, professional, and approachable attitude. Problem Solving Strong troubleshooting skills with the ability to diagnose and resolve common technical issues efficiently. Ability to identify root causes and contribute to continuous service improvement. Communication Excellent verbal and written communication skills. Ability to explain technical information clearly to non technical users. Organisation & Prioritisation Ability to manage multiple tasks, prioritise workload effectively, and meet deadlines in a fast paced environment. Teamwork Collaborative approach with a willingness to support colleagues and contribute to team success. Attention to Detail Accurate record keeping, documentation, asset management, and ticket updates. Adaptability Eagerness to learn new technologies, systems, and processes while adapting to changing business requirements. Qualifications Any relevant IT qualification, apprenticeship, or equivalent practical experience preferred. Any Microsoft Fundamentals certifications (MS-900, AZ-900, SC-900) desirable but not essential. A full clean UK driving licence preferred but not essential. What We Offer Competitive salary and benefits package. Ongoing training, certification support, and career development opportunities. Exposure to a wide range of modern Microsoft technologies and business systems. Opportunities to participate in IT projects and develop technical skills. A supportive, collaborative, and professional working environment. The opportunity to work for a well established, globally recognised organisation with a strong reputation and ambitious growth plans. Ready to join us? If you are ready to take your IT support skills to the next level and be part of an exciting team at Makita UK, apply today by sending your CV and a cover letter outlining your relevant experience and why you're the perfect fit for this position. Makita UK is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

IT Technician Department: Operations - IT Employment Type: Permanent Location: Stoke-on-Trent Description Sumer is a leading professional services group supporting regional SMEs across the UK and Ireland. As we continue to scale, we are integrating high quality accountancy firms into a national organisation with strong local presence. We are seeking a proactive and skilled IT Support Technician (2nd Line) to support our DPC hub. This role combines on site end user support with close collaboration across our central IT function, contributing directly to the reliability, security, and performance of our growing technology environment. You will play a key role in ensuring smooth day to day operations, delivering excellent user support, and maintaining robust local infrastructure. Key Responsibilities User & Desktop Support Deliver 2nd Line troubleshooting for laptops, desktops, peripherals, applications, and performance issues. Act as an escalation point for complex or persistent technical incidents. Investigate and resolve escalated technical incidents, ensuring timely follow up and communication. Account, Access & Device Management Manage user lifecycle processes, including onboarding, leavers, access provisioning, and permissions updates. Configure workstations, profile laptops, and ensure new starters receive an effective technical induction. Administer Microsoft Entra and Microsoft 365, including mailbox setup, distribution lists, and security groups. Systems Maintenance & Administration Support local infrastructure in coordination with central IT. Perform routine system checks, patching validation, backup checks, and monitoring activities. Troubleshoot networking issues including connectivity, DNS/DHCP behaviors, VPN, VLANs, and wireless performance. Assist with escalations relating to Windows Server, storage, identity, and security components. Maintain accurate documentation for systems, configurations, and support procedures. Security & Compliance Support technical activities related to vulnerability management and remediation. Work with tools such as Sentinel one, Qualys, Mimecast, and Microsoft 365 Security Portal. Assist with triage and response to security alerts under the direction of central IT. Vendor & Escalation Management Coordinate with third party vendors and external partners to resolve technical issues or support local projects. Collaboration with Group IT Microsoft Windows 11 endpoint environments Microsoft 365 administration and apps Mimecast web filtering and email security Network maintenance and troubleshooting Vulnerability scanning and patching using Qualys Hardware configuration to organisational standards Skills, Knowledge & Expertise Essential Solid experience in a 2nd Line role within a multisite or professional services environment. Strong troubleshooting capability across Windows, Microsoft 365, networking, and core infrastructure. Good understanding of identity and access management and Windows Server fundamentals. Confident working independently on complex tasks with clear communication and accountability. Ability to balance reactive support with operational technical responsibilities. Desirable / Beneficial Networking knowledge (firewalls, switching, VLANs, routing basics). PowerShell scripting or automation experience. Exposure to Azure administration, conditional access, security policies. Experience supporting server or cloud operational tasks. Understanding of backup, storage, and monitoring practices. At Sumer, we know everyone's journey is different. That's why we're committed to fairness, removing barriers and giving people the support they need to do their best work. If you need any support during the hiring process, just let us know. Our values represent what matters most to us and guide how we work every day: We Shine Together We Do the Right Thing We Make It Count We know diverse teams make us stronger. That's why we're creating an inclusive workplace where everyone belongs and differences are valued and celebrated.

Sword Group is seeking an experienced Service Desk Analyst to join a fast-paced team providing 1st line IT support and incident/request logging, with escalation to 2nd/3rd line when necessary. The role emphasizes ITIL-aligned processes, KPI/SLA delivery and proactive service management. The position requires strong communication, IT troubleshooting skills and a customer-focused mindset, with a pathway to grow within a broad technology services environment.

Role Summary We are looking for a First Line Engineer to join our Bristol based Digital team, supporting the delivery of a stable, reliable and compliant service to the business, end-users, and selected business partners. Key Responsibilities Working closely with the Service Desk and 2nd Line Manager, you will play a key role in resolving incidents and managing service requests through our Fresh IT Service management solution, ensuring colleagues and partners can work efficiently and without disruption. This is a varied, hands on role where you will provide technical support across hardware, software and networks, while collaborating with the wider Operations team to drive continuous improvement and deliver exceptional service to all users of IT across UK, Ireland and Canada regions and third parties. We work relentlessly on solving customer's problems and strive to continuously do better by understanding our internal customer's needs. Essential Qualifications Strong communication skills Proactive, problem solving approach Experience supporting end user devices and Windows 11 Customer focused with good time management Experience with Microsoft 365; awareness of Azure Passion for technology and continuous learning Desirable Qualifications Financial Services experience Microsoft certifications (e.g. MCP/MCSE) Exposure to Intune or Autopilot Knowledge of Active Directory and core services Understanding of networking fundamentals Awareness of containerised applications Benefits 26 days holiday + bank holidays + 'MyDay' (1 day to take at your discretion during the year) Contributory company pension scheme (up to 10% employer match) Opportunity to buy up to 5 days of annual leave every year Employee Reward and Incentive Scheme Progressive career pathway and development opportunities Option to join our Sports and Social club which organises discounted events such as theatre visits, sporting events and shopping trips Group Income Protection for all employees Group Legal Protection for all employees European Motor Assistance and Home Emergency Assistance Inclusion in our Health Cash plan Salary sacrifice benefits including Cycle scheme Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK

About The Role Job Overview The 1st Line Service Desk Analyst serves as the first point of contact for internal and external customers experiencing technical issues or requiring IT support. This role is responsible for providing excellent customer service, resolving basic technical queries, and escalating more complex issues to higher-level support teams. A 1st Line Service Desk Analyst will be proactive, detail oriented, and eager to assist users in a fast paced environment. Key Responsibilities Respond to incoming support requests via phone, email, or ticketing system in a timely and professional manner. Diagnose and resolve basic hardware, software, and network related issues (e.g., password resets, printer connectivity, application access). Log all incidents and service requests accurately in the IT service management system, ensuring detailed documentation. Escalate unresolved issues to 2nd Line Support or other relevant teams, providing clear and concise handover notes. Assist users with step by step guidance to troubleshoot common problems and educate them on self service options. Monitor and follow up on open tickets to ensure timely resolution and customer satisfaction. Perform basic account administration tasks, such as user account creation or permissions changes, following company protocols. Adhere to IT policies, procedures, and service level agreements (SLAs). Contribute to the maintenance of knowledge base articles and support documentation. Skills and Qualifications Previous experience in a customer service or IT support role (preferred but not essential). Basic understanding of IT systems, including Windows/Mac operating systems, Microsoft Office Suite, and common networking concepts. Strong communication skills, both verbal and written, with a customer focused attitude. Ability to multitask, prioritize, and manage time effectively in a busy environment. Problem solving skills with a keen eye for detail. Familiarity with ITIL processes or ticketing systems (e.g., ServiceNow, Zendesk) is a plus. A relevant IT certification (e.g., CompTIA A+, Microsoft Fundamentals) is desirable but not required. Personal Attributes Patient and empathetic, with a passion for helping others. Team player with a willingness to learn and adapt. Comfortable working under pressure and handling a high volume of queries. Working Conditions Shift work may be required, including weekends or evenings, depending on business needs. Primarily office based.

Sumer Group Holdings Limited is seeking an IT Technician to provide 2nd line end-user support in Stoke-on-Trent. You will support laptops, desktops, and applications, and collaborate with central IT to maintain reliability, security, and performance of our growing technology environment. You will deliver on-site support, manage user lifecycles and device configurations, and administer Microsoft Entra and M365.

Berry Bros. & Rudd Ltd, based in London near St James's Street, is seeking an IT Support professional to join the End User Support team. You will provide day-to-day 1st and 2nd line support for office systems, collaborate with IT colleagues and external partners, and help keep our busy workplace running smoothly. This role offers the chance to work with a historic, renowned wine merchant in a modern, family-owned environment.

Contract: Permanent 36.5 hours per week. Salary: £15,184 per annum. (National Apprentice Rate) About the Role The North Yorkshire Moors Railway is one of the world's greatest heritage railways - a living museum and registered charity running steam and diesel services through the heart of the North York Moors National Park. Behind the scenes, a dedicated team of staff and volunteers keeps the railway running, and that's where you come in. We are looking for an enthusiastic IT Apprentice to join us at Pickering. You'll gain real, hands on experience across our departments while working towards a nationally recognised Level 3 Business Administrator qualification - all while earning a wage. What you'll be doing Act as the first point of contact for staff and volunteers, triaging and responding to support tickets and resolving everyday technical problems promptly. Deliver remote support to end users using TeamViewer, as well as on site support across our locations. Diagnose and resolve issues with printing, Wi Fi, peripherals and general desktop hardware. Set up, configure and deploy laptops and Windows 11 devices for new and existing users. Maintain Windows Updates and troubleshoot issues, migrate users between laptops as necessary. Manage Active Directory user accounts, including provisioning, password resets and two factor authentication (2FA) support. Administer and support Microsoft 365, Outlook, Teams and Exchange email, including mail filtering systems. Support and maintain SharePoint and OneDrive for end users (essential). Manage and maintain NYMR Mobile iPhone and iPad hardware, giving end user support for 2FA application, Outlook and general service issues. Offering end user support for specific and custom NYMR Applications, intranet services, web access and basic user issues. Maintain and offer real time support and meeting connection resolution for our OWL Video Conferencing systems. Managing and maintaining connection and service issues on our IP CCTV system running an array of POE IP CCTV Cameras. Supporting key business users in the retrieval of critical safety related footage from CCTV servers. Support end users in retail outlets, booking offices and tea rooms with day to day technical needs. Managing 2nd line ticket escalations with our EPOS provider who provides the end support to our Till users. Manage IT inventory, including desktop docks, monitors, network connections and peripherals. Maintain anti virus and anti malware compliance across the estate. Keep accurate records of equipment, assets and support activity. Support small projects, applying project management principles developed through the apprenticeship to help scope, plan and monitor delivery. The apprenticeship runs for 14 months (plus End Point Assessment) and combines on the job learning with off the job training delivered through monthly face to face and online sessions. You'll spend at least 20% of your working time on off the job learning, attending our training provider's centre in Malton one day a month, plus one online session a month with your trainer. Every 10 weeks you'll have a progress review with your trainer and line manager. You'll build a portfolio of evidence from your work at the railway and complete an End Point Assessment (knowledge test, project presentation and professional discussion) to achieve your certificate. If you haven't achieved GCSE grade 4/C (or equivalent) in English and/or Maths, don't worry - you'll be fully supported to complete Functional Skills as part of the apprenticeship. About You Who we're looking for Ideally four GCSEs at grade 4/C or above, including English and Maths (or willingness to complete Functional Skills). Good communication skills and the confidence to interact with people at all levels. Well organised, with attention to detail and a willingness to learn. A genuine commitment to completing the full apprenticeship programme. Experience of admin, customer service or volunteering, and an interest in heritage railways, would be a bonus, but is not essential. What we offer A supportive team and a truly unique working environment in the North York Moors National Park. Full training and mentoring throughout your apprenticeship. The opportunity to work in one of the UK's most scenic locations within the North York Moors National Park. A varied, hands on role where no two days are the same. Being part of a passionate team of staff and volunteers dedicated to preserving heritage. 22 days annual leave per year plus bank holidays (increasing with service). Access to an Employee Assistance Programme for you and your immediate family. Free standard travel on NYMR. Discounts in NYMR shops and tearooms. Free car parking in any of our NYMR car parks whilst on duty. 75% reduced rate travel on the national rail network (rail card can be applied for after 1 month's service) and more NYMR is committed to equality of opportunity and welcomes applications from all sections of the community. We are committed to safeguarding and promoting the welfare of all those who engage with us.

2nd/3rd Line IT Support Engineer An established and highly respected IT services provider is looking for an experienced 2nd/3rd Line IT Support Engineer to join its growing technical team. With over four decades of success, this business has built a reputation for delivering reliable, high-quality IT solutions while maintaining a supportive, close-knit team culture. This is an excellent opportunity for a senior IT professional who enjoys solving complex technical challenges, working with a broad range of technologies, and playing a key role in maintaining and improving client infrastructure. Key Responsibilities Providing advanced troubleshooting and resolution for escalated technical issues Managing and maintaining servers, virtualisation platforms, storage, and network infrastructure Supporting Microsoft 365, Azure AD, and Active Directory environments Administering Windows Server technologies, including DNS, DHCP, and Group Policy Configuring and maintaining firewalls, switches, VPNs, and network services Performing root cause analysis and implementing long-term solutions Supporting patch management, system updates, and security hardening Contributing to infrastructure upgrades, migrations, and new technology deployments Creating and maintaining technical documentation and knowledge base articles Mentoring junior engineers and providing technical guidance Ensuring systems meet security, compliance, and operational requirements Skills & Knowledge Minimum 5 years' IT experience, including experience in a senior technical support role Strong knowledge of Windows Server and Desktop operating systems Experience with Active Directory, Group Policy, DNS, and DHCP Strong understanding of Microsoft 365, Exchange Online, SharePoint, and Teams Experience with Hyper V and virtualisation technologies Knowledge of Azure AD, hybrid environments, and identity management Strong networking knowledge, including TCP/IP, VLANs, routing, VPNs, and firewalls Experience with backup, disaster recovery, and business continuity solutions Knowledge of antivirus and email security technologies Excellent troubleshooting and problem solving skills Strong communication and customer service skills Full UK driving licence Ability to reliably commute to Hull and the surrounding areas Desirable: Experience supporting macOS, iOS, or Android devices Knowledge of Sage, Xero, or other business applications Experience with VoIP telephony systems Familiarity with Ubiquiti and SonicWall technologies Experience using monitoring tools Understanding of ITIL processes Relevant Microsoft, Cisco, CompTIA, or similar certifications Key Info Location: Hull, HU3 Wage: £35k-£39,995k per year About the Employer As a 2nd/3rd Line IT Support Engineer, you will act as a senior escalation point for technical issues, providing advanced support across server, network, cloud, and security environments. You will also contribute to IT projects, mentor junior engineers, and help ensure clients receive an exceptional level of service. This role offers exposure to modern technologies and the opportunity to work on a variety of infrastructure, migration, and improvement projects. Join a friendly, supportive, and collaborative team Work for a well established business with over 40 years of success Opportunities for professional development and certifications Exposure to a wide variety of technologies and projects Company vehicle and mobile phone provided Free onsite parking Competitive salary based on experience If you're a proactive IT professional who enjoys taking ownership of technical challenges and wants to be part of a business that values teamwork, expertise, and continuous improvement, we'd love to hear from you. Please send your CV and Cover Letter with the reference number 23432 to

Christ the King Sixth Forms is seeking an enthusiastic IT Support Technician to join the IT Team at the CTK Emmanuel site. You will provide 1st and 2nd line support to students and staff, ensuring continuous availability of IT equipment and services. The role requires problem-solving, initiative, and a proactive approach to help users achieve their goals. The CTK Emmanuel site, located on the Blackheath borders with excellent transport links in Southeast London, offers opportunities for

Hull Business Training Centre is seeking a 2nd/3rd Line IT Support Engineer. This key position involves advanced troubleshooting, server management, and mentoring junior staff. Ideal candidates will have a minimum of 5 years in IT support with proficiency in technologies like Windows Server and Microsoft 365. The role offers a competitive salary (£35k-£39,995) and include benefits like a company vehicle, mobile phone, and professional development opportunities. If you are a proactive IT professional, we encourage you to apply!