Overview
We are recruiting for a Senior Delivery Manager to lead our agile 'teams of teams', driving strategic alignment and the seamless flow of value across mission-critical business and technical change.
Note: Not including any administration or application-process information; focus is on job responsibilities and requirements.
About Us
We are a mutual building society, the fourth biggest in the UK. We are owned by our members and emphasis customer focus in all we do. Our Change Delivery Team collaborates with a wider network of change professionals to deliver customer-centric experiences that are faster, simpler, and more connected.
You will be joining the Change Delivery Team, consisting of 2 Senior Enterprise Change Managers, 3 Senior Delivery Leads, 5 Senior Delivery Managers, 1 Senior Change Optimisation Manager, 1 Senior Enterprise PMO Manager and 1 Senior Journey Experience Manager.
Every change we deliver is ultimately for our customers, delivering new experiences centered around their needs.
What's in It for You?
- Salary Range: £54,950 - £73,300 depending on experience
- Hybrid and flexible working where possible
- Newly refurbished head office with a vibrant and collaborative space
- Comprehensive benefits package including:
- Annual discretionary bonus scheme
- 25 days standard annual leave + bank holidays, rising to 30 days
- Holiday trading scheme
- Matching employer pension contributions (up to 10%)
- Colleague mortgage (conditions apply)
- Salary sacrifice for hybrid and electric cars
- Strong commitment to training and development
- Private medical insurance
- 3 paid volunteering days per annum
- Diverse networks (Carers, Pride Alliance)
- Health and wellbeing focus (cycle-to-work, gym discounts)
What Will You Be Doing?
- Lead and coordinate all Agile Service Delivery ceremonies, including PI Planning, ART Syncs, System Demos, and Inspect & Adapt
- Manage and develop a team of Delivery Leads and Analysts, driving performance, clarity, and continuous growth
- Drive continuous improvement across the ART, enhancing flow efficiency, quality, and delivery predictability
- Remove delivery impediments and enable effective cross-team coordination to achieve business and technical outcomes
- Partner with Product and Platform Owners, Architects, and Business Owners to shape and prioritise backlogs
- Track and report progress, risks, dependencies, and milestones using appropriate tools and metrics
- Embed a culture of learning, innovation, and feedback to strengthen agile maturity
- Support organisational change, championing new ways of working and scaled agile practices
- Ensure governance and compliance requirements are met throughout delivery
What Do We Need From You?
- Proven leadership skills, with experience coaching and developing delivery professionals
- Advanced facilitation skills and strong stakeholder engagement across all organisational levels
- Deep knowledge of Lean-Agile principles, with hands-on experience in a senior delivery or scaled agile leadership role
- Strong background in both technical delivery (software, infrastructure, DevOps) and business transformation
- Excellent communication and influencing skills, able to bring clarity to ambiguity
- Ability to balance strategic alignment with effective day-to-day delivery
- Analytical, data-driven mindset with a focus on continuous improvement
- Proficiency in agile delivery tools and familiarity with SAFe, Scrum, and Kanban frameworks
- Experience leading large-scale change across business and technology domains
- Line-management experience across hybrid teams, including Delivery Leads and Analysts
- Experience in complex or regulated environments (e.g., financial services) is advantageous