Overview
At Acis, we believe great decisions start with great insight. We are looking for a Data Performance Lead to shape how we use data, performance information and customer feedback to drive continuous improvement across the organisation. You will oversee key performance dashboards and regulatory returns, analyse trends, benchmark performance and challenge us to improve. Working closely with senior leaders, Board members and colleagues across the business, you will help ensure our data is accurate, meaningful and impactful.
Responsibilities
- Lead the development, validation and delivery of Acis Group's KPI dashboards, ensuring data accuracy, audit readiness and meaningful performance insights.
- Provide data and analysis to support Board reports, strategic decision-making, annual reporting and policy development.
- Manage and coordinate key regulatory and statutory returns, including TSM, ESG, SDR, NROSH and EDI submissions.
- Use performance, customer and benchmarking data to identify trends, challenge performance and drive continuous improvement.
- Lead on tenant satisfaction reporting, benchmarking and insight generation to help shape services and strategy.
- Maintain and develop relationships with external benchmarking, assurance and regulatory partners.
- Line manage and support the Data Analyst, fostering a collaborative and high-performing approach to data reporting.
- Champion data quality, integrity and governance across the organisation.
- Oversee the Group Risk Register system, providing assurance and challenge to risk owners.
- Produce high-quality management information, dashboards and reports to inform business decisions.
- Coordinate new reporting requirements arising from legislation and regulatory change.
- Use tools such as Power BI, SQL and other reporting solutions to deliver impactful analysis and insights.
Experience and skills
- A relevant degree, professional qualification, or equivalent experience in data, reporting or business intelligence.
- Experience managing multiple priorities, delivering results and driving improvements to tight deadlines.
- Strong analytical and problem-solving skills with excellent attention to detail.
- Experience working with large databases, reporting tools and business intelligence platforms.
- Good knowledge of SQL and database structures, with experience creating reports and dashboards.
- Experience using Power BI and advanced Excel to produce meaningful performance insights.
- Familiarity with reporting tools and technologies such as SSRS, SQL Developer, Oracle, Crystal Reports, GIS or similar.
- Ability to combine data from multiple sources to tell a clear and compelling performance story.
- Confident presenting analysis and recommendations to senior leaders, Boards and committees.
- Excellent communication skills, with the ability to translate complex data into actionable insights.
- A customer-focused approach and genuine interest in improving organisational performance.
Standout qualifications
- Qualifications in audit, risk or performance or business management are an added bonus.
- Experience in the housing sector is not essential but a willingness to learn about it is; working in social housing is challenging but rewarding.
- Experience or knowledge of social housing sector business systems would be advantageous.
- Experience of managing relationships with suppliers and vendors.
- Excellent analytical skills and attention to detail, creative problem solving.
- Comprehensive understanding of GDPR and cyber security.
- An organised individual comfortable with flexible work in a busy environment.
Benefits
- 25 days annual leave (rising to 30) plus bank holidays.
- Pension contributions up to 10%.
- Funding for professional training.
- One day paid leave per year for volunteering (in addition to annual leave).
- Staff benefits with Paycare (health and wellbeing support).
- Discounts via Acis Perkz on hundreds of schemes.
- Employee recognition scheme and long service awards.
- Cycle to work scheme and Employee Assistance Programme.
- Professional membership subscriptions to support ongoing development.
- Death in service benefit as part of the pension scheme.