Senior Administrator - Pre-operative Assessment Service

Senior Administrator - Pre-operative Assessment Service NHS AfC: Band 3

Main area Pre-operative Assessment Service Grade NHS AfC: Band 3 Contract 8 months (Fixed Term Contract, end date: 31/03/2027) Hours Full time - 37.5 hours per week (Cross site working expected between Lister and QEII Monday to Friday 8am to 6pm & Saturday 8am to 1pm) Job ref 428

Site Lister Hospital Town Stevenage Salary £25,760 - £27,476 per annum Salary period Yearly Closing 30/07/:59 Interview date 17/08/2026

Job overview

We are recruiting a Senior Administrator who will form part of the pre operative surgical team, proactively contacting patients in advance of surgery through the Waiting Well initiative. The postholder will work closely with waiting list teams, POA nurses and administrative colleagues to ensure patients are clinically and administratively ready for surgery and appropriately scheduled.

As a member of our team you will provide a quality service that supports our high standards of patient care. You will be responsible for coordinating patient appointments, reception, and acting as a reference for staff and patients while also supporting your own development and that of junior colleagues.

Cross site working between New QEII and Lister will be essential. Service hours are Monday Friday 08 00 and Saturday 08 00.

Main duties of the job

The successful candidate will be responsible for maintaining the administrative organisation of the service. You will also support the Senior Nurse in coordinating patient flow, progressing, and maintaining high service standards. The postholder will work according to their experience and competence, sharing responsibility for decision making where appropriate. Direct supervision will be provided for unfamiliar work.

Person specification Qualification / Training

• Good basic education
• Good computer literacy skills and experience of Microsoft Office
• Recognised secretarial qualification or equivalent
• Customer care course

Previous Experience

• Previous experience working in a busy administrative environment
• Evidence of working on own initiative
• Evidence of training others in an administrative field
• Currently working in a busy administrative environment

Skills

• Good communication skills and ability to engage and promote good working relationships at all levels
• Ability to communicate in a variety of settings with patients of varying levels of understanding
• Self motivated
• Adaptable, flexible and a team participant
• Ability to deal with sensitive issues
• Ability to work within a team and alone
• Ability to use own judgement and willingness to follow instruction and guidance
• Ability to exercise tact and discretion
• Ability to organise and prioritise workload
• Collaborative worker
• Shows appropriate professional and personal boundaries
• Physically able to undertake a demanding role safely, as and when required
• Ability to work within set time constraints to fulfil deadlines and meet the needs of the service
• Understanding of the requirements of the role
• Awareness of health and safety legislation and strategies for maintaining a safe environment for patients, staff and visitors
• Awareness of basic safeguarding issues
• Willingness to undertake on the job training appropriate to the role
• Knowledge of and using an EPR database system or equivalent
• Ability to interpret and analyse straightforward tabular and graphical information
• Understanding of quality and change in the administrative work environment
• Basic understanding of current NHS issues

Knowledge

• Understanding of the requirements of the role
• Awareness of health and safety legislation and strategies for maintaining a safe environment for patients, staff and visitors
• Awareness of basic safeguarding issues
• General knowledge of the role and purpose of the POA service
• Understanding of Pre operative Assessment pathways
• Knowledge of medical terminologies

Committed to our Community

East and North Hertfordshire Teaching NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We welcome applications from everyone regardless of background, including candidates with disabilities and those from under represented ethnic groups.

We support flexible working for our staff wherever possible and offer employees the opportunity to discuss potential flexible working arrangements. We are proud to be a Disability Confident employer.

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