Job Description
Responsibilities
- Deliver high-quality technical support to Windcave customers, diagnosing problems thoroughly and communicating solutions clearly.
- Engage directly with external customers to provide meaningful analysis of ongoing issues, turning complex problems into clear, useful insights.
- Support implementation projects working closely with project leads to ensure high-quality delivery within defined timeframes.
- Own incident management and notification responses, analysing patterns, feeding insights back to the team, and helping prevent recurring issues.
Requirements
- 2025 or 2026 graduate - any degree
- Strong communicator, written and verbal
- Comfortable with technology and eager to learn new systems
- Detail-oriented with a high commitment to quality
- A genuine team player with a positive attitude
- Right to work in the UK
- Multi-lingual skills (a bonus, not a must)
- Customer service or tech support experience (preferred, not required)
Soft Skills
- Strong communicator
- Written communication
- Verbal communication
- Detail-oriented
- Commitment to quality
- Team player
- Positive attitude