Field Hardware Technician & Troubleshooter

• Learn our robot hardware inside and out to be comfortable servicing and maintaining our machine.
• Communicate with both technical and non-technical teammates with field repairs and projects.
• Ensure hardware failures on our robots are addressed, and resolved within a safe and timely manner.
• Occasionally assist with field operation projects and new robot deployments
• Be dispatched to client sites within your area to resolve hardware failures 1-3 times a month(potentially more)
• Reports to a Regional Project Manager for tasking and delegation.

Requirements

• You're familiar with hardware assembly and disassembly.(Tool kit with basic hand tools will be provided)
• You're Familiar with computer hardware and small electrical components(proprietary training will be provided)
• You're an excellent communicator and comfortable collaborating and receiving instruction on platforms such as Slack, GoogleMeet/Hangout etc.
• You are available during days and times within Mon-Fri, 9a-5p. (Flex/Oncall schedule)
• You're open to support jobs that may occur after hours(5pm-9am) and on weekends.(Flex/Oncall schedule)
• You're presentable and comfortable speaking to clients from Fortune 100 & 500 companies.
• You love providing great customer service.

ATS Optimization Keywords
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Hard Skills

• hardware assembly
• hardware disassembly
• computer hardware
• small electrical components

Soft Skills

• excellent communicator
• collaboration
• customer service
• presentable