Full time
Information Technology
Telecommunications
SQL
Job Description
Responsibilities
Deliver 2nd and 3rd line application support within a structured support team
Investigate and resolve incidents using Jira and other diagnostic tools
Analyse logs, SQL data, and system behaviour to identify root causes
Collaborate with development, product, and third party teams to resolve issues
Replicate defects and support bug identification and resolution
Communicate clearly with customers, providing regular updates
Take ownership of customer issues and ensure delivery within agreed SLAs
Support both hosted and on-premise environments
Requirements
Strong analytical and problem solving skills
Experience with SQL Server and writing SQL or T SQL queries
Background in 2nd line application or software support
Knowledge of Microsoft Windows Server environments
Ability to manage and prioritise workloads effectively
Strong communication skills, written and verbal
A collaborative mindset, with the confidence to work independently
Desirable experience: 3rd line support exposure, Jira or Confluence experience, experience supporting external customers remotely, knowledge of social care or education systems