Full time
Information Technology
Telecommunications
Job Description
Responsibilities
Own the end-to-end lifecycle of one or more software products, from discovery and definition through delivery, launch, iteration, and end-of-life.
Influence the service vision & roadmap, ensuring alignment with company strategy and customer needs.
Monitor product performance using agreed KPIs (e.g. adoption, usage, customer satisfaction, and commercial performance) and recommend enhancements or corrective actions.
Lead agile product development processes, writing clear user stories and acceptance criteria, and leading sprint planning, reviews and retrospectives.
Create, prioritise, and continuously review the product backlog. Utilising Jira as a primary system for backlog management, sprint tracking, dependency management, and release planning.
Collaborate with engineering and commercial teams to ensure timely, high-quality delivery, and ensure solutions are technically sound, user-centred, and commercially viable.
Own and manage the Change Control Board (CCB) process for software products, including impact assessment, prioritisation of change requests, and decision governance.
Translate business, customer, and market needs into clear functional and non-functional requirements for software development teams.
Build a strong understanding of software architecture concepts, including integrations, APIs, and data flows, to support effective decision-making.
Collaborate with technical teams to define, evolve, and prioritise public and internal APIs, ensuring scalability, security, and usability.
Visit end-user and installer sites to gather and analyse customer feedback, usage data, and market insights to drive continuous improvement and inform product roadmap decisions.
Support marketing activities, to ensure product positioning, messaging, and value propositions accurately reflect software capabilities.
Develop and maintain product documentation for product requirements, release notes, API documentation and internal materials.
Requirements
Proven experience as a Product Manager or Product Owner managing hardware products, with exposure to firmware and/or software.
Strong understanding of hardware product lifecycles, with the ability to work confidently with engineering and technical teams.
Excellent communication and stakeholder management skills, with the confidence to make and own decisions.
A collaborative, customer-focused mindset with a genuine passion for technology and innovation.