About AbsoluteLabs:
We are a boutique consulting organization with specialization in business and technology consulting, offering comprehensive digital transformation services. Our mission is to empower clients to maintain their competitive edge and foster innovation by staying ahead of evolving customer behaviors. With our tailored approach, we bring unparalleled expertise in specific industry verticals, enabling our clients to remain agile, adaptable, and innovative in today's digital landscape.
Experience: 5-10 Years
Qualification: Degree or equivalent
Job Location: London (Hybrid)
Job Type: Full Time
Role Overview
We are seeking an experienced Salesforce OMS (Order Management System) Consultant to support pre sales engagements initially, with the opportunity to lead and participate in full scale implementation and delivery projects after successful client acquisition.
This role requires strong expertise in Salesforce OMS, Order Lifecycle Management, Omnichannel Commerce, and Retail Operations, along with the ability to engage with business stakeholders and provide solution leadership throughout the project lifecycle.
Key Responsibilities Pre Sales Support (Initial Phase)
- Collaborate closely with sales, solution architects, and business consulting teams during client pursuits.
- Provide subject matter expertise on Salesforce OMS capabilities and best practices.
- Support discovery workshops and client requirement gathering sessions.
- Assist in solution design, demonstrations, and proposal creation.
- Contribute to RFP/RFI responses, effort estimations, and implementation roadmaps.
- Advise clients on order management transformation strategies and omnichannel fulfillment processes.
- Help define future state architecture aligned with Salesforce Commerce and CRM ecosystems.
Implementation & Delivery (Post Sales Phase)
- Lead or support end to end Salesforce OMS implementation projects.
- Gather, analyze, and document business, functional, and technical requirements.
- Design and configure order management workflows, including:
- Order Capture
- Order Orchestration
- Fulfillment Management
- Returns & Exchanges
- Inventory Visibility
- Customer Service Processes
- Configure Salesforce OMS flows, rules, routing logic, and fulfillment processes.
- Integrate Salesforce OMS with Salesforce Commerce Cloud, CRM, ERP, WMS, payment gateways, logistics providers, and third party systems.
- Collaborate with development teams on API integrations and customizations.
- Support data migration, testing, UAT, training, and deployment activities.
- Provide post go live support and optimization recommendations.
Required Skills & Experience
- Strong hands on experience with Salesforce Order Management (OMS) implementations.
- Proven experience in pre sales consulting, solutioning, and client facing engagements.
- Deep understanding of Order to Cash (O2C) and order lifecycle management processes.
- Experience in omnichannel retail and commerce environments.
- Knowledge of inventory management, fulfillment, shipping, returns, and customer service operations.
- Experience integrating Salesforce OMS with ERP, WMS, Commerce Cloud, CRM, and third party logistics systems.
- Strong understanding of APIs, middleware, and integration patterns.
- Ability to facilitate business workshops and translate requirements into scalable solutions.
- Excellent stakeholder management and communication skills.
Preferred Qualifications
- Salesforce OMS Consultant or Architect experience.
- Salesforce certifications such as:
- Salesforce Administrator
- Salesforce Business Analyst
- Salesforce Architect Certifications
- Salesforce Order Management Accreditation (preferred)
- Experience with Salesforce Commerce Cloud (B2C/B2B).
- Retail, eCommerce, or Consumer Goods industry experience.
- Familiarity with Agile delivery methodologies.
Why Absolutelabs
- Growth Focused Environment: Gain hands on experience, mentorship, and opportunities to advance your career in a dynamic tech space.
- Build and Lead: This is your chance to shape and lead a team like no other-a team built on collaboration, respect, and innovation, where you'll make things happen every day.
- Collaborative Culture: We foster a creative, inclusive, and growth oriented work environment where innovation and diverse ideas thrive.
- Work Life Flexibility: Thrive in a hybrid work environment where autonomy and flexibility come together to support your well being and productivity.
We are actively hiring for this position.