Band 3 South Unplanned Community Nursing Team Administrator

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Band 3 South Unplanned Community Nursing Team Administrator Band 3

Main area Adult Community Services Grade Band 3 Contract Fixed term: 12 months (there is a requirement to cover weekend and bank holidays) Hours Full time - 37.5 hours per week (weekends and bank holidays) Job ref 818-COM

Site Woodgate Valley Health Centre Town Birmingham Salary £25,760 - £27,476 per annum Salary period Yearly

Job overview

The Team Administrator is an exciting role supporting South Unplanned Community Nursing Teams with the administrative function that enables clinical care to be delivered in patient homes. The vacancy is for 1 post working 37.5 hours over a 7 day rota which includes weekends and bank holidays (enhancements paid for weekend and bank holiday shifts). Current hours will be between .

Main duties of the job

• To work closely with clinical staff utilising electronic patient systems to support management of urgent referrals and allocation of clinical visits.
• To provide comprehensive administrative support to the Integrated Multi-Disciplinary Team including typing of letters, minutes of meetings and other documentation.
• Implement and maintain central filing systems for patient records, patient information, care plan documentation and staff documentation.
• Undertake office duties such as photocopying and replenishing information as required by the District Nurses.
• Answer non-clinical queries from clients and their relatives seeking advice from the Nursing Staff.

Detailed job description and main responsibilities

• Support the Team with administrative duties such as typing, minutes and documentation.
• Maintain central filing systems for patient and staff records.
• Use systems including Microsoft Word, Outlook, Excel, RIO, ESR, CIF, Healthroster and stock ordering systems.
• Photocopy and replenish information as required.
• Answer non-clinical queries from clients and relatives.
• Part of the interview process will include an English and Maths Test.

Qualifications

• GCSE English Grade C or above or equivalent experience.
• GCSE Maths Grade C or above or equivalent experience.
• ECDL or equivalent IT qualification.
• NVQ Level 3, Diploma or equivalent experience.

Experience

• Able to work to deadlines.
• Experience of Microsoft Word, Excel and Outlook.
• Previous experience of administration and clerical work.
• Experience of filing systems.

Skills

• Ability to communicate to a high level with a wide range of people.
• Ability to use tact and diplomacy when dealing with service users who may be distressed, emotional and/or verbally aggressive.
• Ability to handle people in a courteous and sensitive manner, taking into account individual needs.
• Able to multitask, prioritise workload & use own initiative and good time management skills.
• Understanding & commitment to equal opportunities.
• High level written communication skills.
• Understanding of the importance of confidentiality and the Data Protection Act.
• Ability to set up and maintain filing systems.
• Knowledge of RIO.

Personal Qualities

• Ability to work effectively as a team member.
• Ability to make a positive contribution to effective team work.
• Reliable and punctual showing good time management skills.
• Demonstrates ability to use initiative and take ownership.
• Willing to undertake a range of tasks and activities.
• Shows flexibility and initiative in planning workload.
• Able to travel across the city.

In accordance with UK Home Office requirements, Band 2 clinical and non-clinical roles and Band 3 Non-Clinical roles are not eligible for sponsorship.

All non-clinical roles (Agenda for Change Bands 7 - 9) that meet the prescribed skill level (RQF 6) and salary threshold will be eligible for sponsorship.

The Trust will accept applications from candidates who can evidence their right to work in the UK or via alternative visa routes.

Disability Confident Employer and Guaranteed Interview Scheme

BCHC offers a guaranteed interview to any candidate who is Disabled, Neurodiverse, has a hidden or long term health condition as recognised under the Equality Act 2010, provided they meet the essential criteria of the job role, as set out in the person specification. We encourage applicants to submit their applications and to request any reasonable adjustments where required.

Equality, Diversity and Inclusion

As part of our ongoing commitment to being a Great Place to Work, we actively foster and support a workplace culture that is inclusive and equitable for all staff, patients and service users. We are dedicated to creating an inclusive environment where everyone feels welcomed and valued. We encourage applications from individuals of all backgrounds, including those with diverse abilities, experiences and perspectives.

Promoting Workforce Equality

In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC is striving to redress these imbalances. The Trust is committed to the employment and career development of individuals with these protected characteristics and guarantees an interview to any applicants from under-represented groups for positions at Band 8a and above whose application meets the essential criteria.

DBS Costs

Please be aware that all new employees starting work with the Trust will be charged for the cost of their DBS check if it is required for the role. The cost will be deducted from your salary in three payments over a three-month period once you start employment. By applying for this role, you are agreeing to these deductions being made. The charges for the DBS include the administration fee. The total costs are £26.40 for a standard check and £54.40 for an enhanced check. The level of check will be determined by the post you are applying for.

Flexible Working

Birmingham Community Healthcare NHS Foundation Trust supports a variety of flexible working practices and, where possible, will actively consider requests and support them where practically possible.

In accordance with the NHS People Promise, the Trust is committed to facilitating a healthy work/life balance that is essential to health and wellbeing and to making BCHC a 'Great Place to Work'. We will be happy to discuss and consider all requests relating to working patterns and hours at your interview, so please do ask!

Birmingham Community Healthcare NHS Foundation Trust acknowledges Artificial Intelligence (AI) or Generative AI tools such as ChatGPT, Claude, Copilot, Gemini etc are powerful tools that can help you in various stages of your job application and how they can be used in certain circumstances during your application process with BCHC. You can read more about acceptable use on our internet pages here.

Benefits of working for us:

• Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements.
• Attractive relocation payment if you relocate to the local area.
• Discounts for local and national retailers.
• Dedicated well-being services for all employees.
• Flexible working where possible.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested

Birmingham Community Healthcare NHS Trust
3, Priestley Wharf
Holt Street
Birmingham Science Park
B7 4BN

Office hours: Monday to Friday: 8.30 am - 5.00 pm