Central Employment Agency (North East) Ltd. is working with a scaling online retail and interiors brand to appoint an eCommerce Customer Experience Manager. This full-time office-based role is located in Stockton on Tees, offering up to £40,000 DOE.
You will own the end-to-end customer journey across web, email, delivery, and post-purchase support, using data-led decision making to improve CSAT/NPS, conversion and loyalty while leading CX across channels.