MS Functional Consultant

Summary

At Avanade, we see how the power of Dynamics 365 & Power Platform shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success. As a Customer Engagement, you will play a key role in designing, developing, and implementing Dynamics 365 Customer Engagement (CE) solutions. You will work closely with clients and project teams to create innovative business applications that enhance customer experiences and streamline operations. This role offers the opportunity to work for Microsoft's partner, with a strong focus on

Qualifications

Key Responsibilities:

• Solution Design & Configuration: Assist customers to further enhance their Dynamics 365 CE modules (Sales, Customer Service, Marketing, Field Service, etc.). Ensure the system is set up to optimise workflows, data management, and reporting.
• Client Engagement: Collaborate with stakeholders to analyse incidents and translate them into functional solutions and fixes.
• Technical Leadership: Provide guidance and mentoring to junior consultants and developers on best practices.
• Customisation & Integration: Customise Dynamics 365 CE to match client specific processes, including custom entities, fields, workflows, and forms. Work with technical teams to integrate Dynamics 365 CE with other business applications, including ERP, marketing, and service platforms.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Avanade is committed to providing veteran employment opportunities to our service men and women.

This is a hybrid role that combines remote work with regular client engagement. The successful candidate must be fluent in both French and English and be comfortable traveling to client locations as business needs require.

AI Adoption & Transformation Consultant

As a AI Adoption & Transformation Consultant, you will guide enterprise clients through the people side of AI transformation. Working at the intersection of business strategy, organisational change management, employee experience, and Microsoft Copilot adoption, you will help clients identify high value use cases, accelerate workforce readiness, drive behavioural change, and realise measurable business outcomes from AI investments.

You will work directly with executives, business leaders, and technology stakeholders to shape transformation strategies, facilitate AI adoption programmes, and build scalable approaches that help organisations embrace new ways of working.

What You'll Do

Partner with executive and business stakeholders to identify, prioritise, and evaluate AI and Copilot opportunities.

Develop adoption roadmaps aligned to business objectives and workforce transformation goals.

Help clients establish AI governance, readiness, and value realisation strategies.

Translate emerging AI capabilities into practical business outcomes.

Lead Adoption & Change Programs

Assess organisational readiness, stakeholder needs, change impacts, and adoption barriers.

Design and execute enterprise wide adoption strategies for Microsoft Copilot and AI enabled solutions.

Develop communications, engagement, training, and reinforcement plans to drive sustained behavioural change.

Facilitate executive workshops, stakeholder alignment sessions, and transformation planning activities.

Enable Business Value Realisation

Define adoption metrics, success criteria, and value measurement frameworks.

Monitor adoption progress and recommend improvements based on user feedback and usage insights.

Help clients connect AI adoption efforts to productivity, employee experience, and business performance outcomes.

Create executive ready narratives that communicate progress, impact, and opportunities for continued growth.

Build Scalable Adoption Programs

Design champion networks, enablement programmes, and change acceleration initiatives.

Develop repeatable playbooks, toolkits, training assets, and governance approaches.

Support organisations as they scale AI adoption across business units, geographies, and workforce populations.

Avanade's is comprised of two channels to market, direct through Avanade relationships and indirect through our parent companies of Microsoft and Accenture, known as the Accenture Microsoft Business Group (AMBG). These channels are responsible for developing market relevant capabilities and solutions to help clients resolve critical business and technology issues. Through practices they provide sales, solutioning and delivery support to client groups and accounts to help us win and sustain long lasting relationships with our clients. In addition to direct relationships with clients, each channel works closely with Avanade's most significant partners - Microsoft and Accenture, as well as other alliances - to drive growth of the business and the practices therein.

Key Responsibilities What you'll do:

• Thought leadership
• Sales, Solutioning, and Delivery
• Create and Evolve GTM Assets and Solutions
• Establish internal and client facing relationships, building a strong network and trust
• Be a brand ambassador, representing AMBG Security in the market and with our clients and partners.

United Kingdom

Associate / Analyst Key Responsibilities

• Configure, build and maintain Copilot Studio agents and conversational experiences.
• Develop and optimise topics, prompts, actions and knowledge sources.
• Test, troubleshoot and improve agent performance and user experience.
• Support the integration of Copilot Studio with Microsoft 365, SharePoint and Power Platform solutions.

Power Platform Development

• Develop and enhance Power Apps, Power Automate workflows and Dataverse solutions.
• Assist in delivering low code business applications and automation solutions.
• Support integration between Microsoft platforms and business systems.
• Configure and maintain SharePoint sites, libraries and content repositories.
• Assist in structuring content, metadata and information architecture to support AI driven knowledge experiences.
• Ensure knowledge sources are maintained and optimised for retrieval and accuracy.

Client & Project Support

• Participate in requirements gathering workshops and discovery activities.
• Assist in documenting business requirements, user stories and solution designs.
• Support testing, deployment and hyper care activities during project delivery.
• Collaborate with multidisciplinary teams to deliver innovative business solutions.
• Continuously develop skills in Copilot Studio, Power Platform and Generative AI technologies.
• Contribute reusable assets, accelerators and best practices.
• Participate in internal communities of practice, training programmes and knowledge sharing initiatives.

Requirements

• Experience with Power Platform, including Power Apps and/or Power Automate.
• Experience using or administering SharePoint Online.
• Understanding of Microsoft 365 services and collaboration platforms.
• Strong analytical, problem solving and communication skills.
• Ability to work effectively in a collaborative team environment.
• Passion for learning emerging technologies and AI solutions.
• Exposure to Copilot Studio, chatbots or conversational AI technologies.
• Experience with Dataverse and Microsoft APIs/connectors.
• Understanding of Generative AI concepts and prompt engineering.
• Experience delivering client facing technology solutions.
• Microsoft certifications in Power Platform, Microsoft 365 or related technologies.

What We Offer

• Opportunity to build hands on experience with Microsoft Copilot Studio and AI technologies.
• Structured career development and learning pathways in Copilot Studio and Generative AI.
• Access to industry leading training, certifications and mentoring programmes.
• Exposure to innovative client projects across multiple industries.
• Collaboration with experienced consultants, architects and AI specialists.
• A supportive and inclusive culture that encourages learning, innovation and professional growth.
• Clear progression opportunities from Associate Analyst through to Consultant and Solution Architect roles.
• Flexible and modern ways of working with access to the latest Microsoft technologies.