Business Analyst

We are seeking an analytical individual with effective communication skills to join our successful and established Projects department as a Business Analyst.

You will introduce, facilitate & manage delivery of projects across the group, whilst ensuring that we keep appropriate stakeholders engaged.

Role: Business Analyst Location: Liverpool City Centre/ Hybrid Salary: up to £39,000 dependent on experience Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm What you will be doing

• Lead requirement-gathering meetings with various stakeholders and clearly document business needs.
• Organise requirements using the MOSCOW technique where appropriate.
• Document any Risks, Actions, Issues or Decisions that are identified as part of the requirement gathering process.
• Document current "As Is" and future "To Be" processes.
• Identify problems, challenges and areas that can be improved upon.
• Is the primary Business Analyst work with a vertical squad or on a specific business project.
• Independently create user stories with Gherkin Methodologies and/or capture Business Requirements in an effective manner.
• Follow Agile process to support sprints.
• Work with product manager to ensure backlog items are refined and prepared in a timely manner.
• Provide detailed breakdown and explanation of requirements in refinement and sprint planning sessions. Appropriately relating any supporting documentation when necessary.
• Create Process Maps using Visio and BPMN 2.0 (certification required).
• Update management with weekly progress reports on current workload.
• Escalate complex issues when necessary.
• Ensure that appropriate and accurate documentation is created and maintained throughout the project lifecycle to support User Acceptance Testing and post implementation aftercare.

What we're looking for

• A positive "can do" attitude.
• High level of accuracy and attention to detail.
• Strong interpersonal skills to deal with challenging issues and provide the right outcome for the business.
• Excellent organisational skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment.
• Ability to work multi-task.
• A flexible approach to meet evolving business needs, to help drive to our Vision, fulfill our Mission, and abide by our Organisations Values.

Benefits

• Real autonomy to shape how your squad designs, builds and delivers software
• A modern, cloud-native architecture that encourages experimentation and ownership
• Work with talented developers, designers, testers and product professionals who care about what they build
• Influence technical decisions that shape the direction of our products and platforms
• Opportunities to grow into staff, principal or architecture-focused leadership roles
• A supportive, transparent culture where craftsmanship, curiosity and learning are celebrated
• Regular opportunities for professional development, conferences and innovation time

Our Commitment to our colleagues

• Mindful Employer - championing mental health and wellbeing
• Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
• Menopause Friendly accredited - supporting every stage of life
• Armed Forces Covenant signatory - honouring those who serve
• Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
• Best Place to Work for Development - proud to be investing in people's future
• Best Place to Work for Women - breaking down barriers to women's career progression