Main area Data Protection and Information Governance Grade NHS AfC: Band 6 Contract Permanent Hours Full time - 37.5 hours per week Job ref 213-CORP- Employer King's College Hospital NHS Foundation Trust Employer type NHS Site Denmark Hill Town London Salary £47,951 - £56,863 per annum inc HCA's Salary period Yearly Closing 09/08/:59 King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£2.1 billion, 1.5 million patient contacts a year and more than 14,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King's College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley. We encourage all our staff to have a healthy work/life balance. In doing so, you can apply for flexible working from the beginning of your employment. We offer a range of options which are designed to suit different circumstances and priorities in line with service requirements. Please note that this is an office-based position, meaning that you will need to work on site at King's College Hospital (SE5 9NY) multiple times per-week. Additionally, the interviews will be face-to-face. This is non-negotiable and we will not be offering virtual interviews for this position. Please note that we may close the position early if high volumes of applications are received. The Senior Information Governance (IG) Officer will manage the IG Support Officers and will be responsible for overseeing the police requests process, ensuring that each request is acknowledged and responded to in a timely manner. The post-holder will be responsible for the co-ordination of all relevant policies and procedures and for recommending changes to ensure the maintenance of compliance with Data Protection legislation across the Trust. Main duties of the job See attached Job Description for all main duties. Act as the first point of contact for IG enquiries (some of which will be of a confidential nature), referring enquirers onward where appropriate. Provide guidance and advice to senior management across the Trust and their teams on a wide range of complex IG matters, and escalating as required, to enhance service delivery and patient care. Oversee and manage the process for police requests for information and provide support to teams who manage police requests. Manage the IG Support Officers to ensure that all police requests for information are responded to in line with legislative requirements and in a timely manner. Take a solution-focused approach to IG, encouraging a culture of identifying opportunities and designing systems and services in a way that complies with Data Protection legislation - ensuring that the implementation of the service is achieved in a practical and supportive way. Working for our organisation The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level. We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people. King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible. Detailed job description and main responsibilities The main Information Governance responsibilities for the role are listed below. Please see the attached Job Description document for a full list of responsibilities including for line managers and other responsibilities across the Trust. Act as the first point of contact for IG enquiries (some of which will be of a confidential nature), referring enquirers onward where appropriate. Provide guidance and advice to senior management across the Trust and their teams on a wide range of complex IG matters, and escalating as required, to enhance service delivery and patient care. Manage the process for police requests for information and provide support to teams who manage police requests. Manage the IG Support Officers to ensure that all police requests for information are responded to in line with legislative requirements and in a timely manner. Assist with and co-ordinate the production, collation and systematic returns and recording of evidence to support compliance with the Data Security and Protection Toolkit. Support key investigations into reported IG-related incidents, creating and presenting written reports for the Information Governance Steering Group as required. This includes evaluating reported incidents and helping to gather relevant information as part of investigations. Promote and raise staff awareness of IG by working with other team members to plan, organise and deliver training programmes to staff at all levels of the organisation. This may include staff induction and mandatory training (face to face, e-learning and ad hoc). Create and maintain dashboards and performance reports against key performance indicators, evidencing IG compliance and progress. Highlight any issues to the IG Managers. Ensure policies, procedures and learning materials are updated and maintained. Manage the Trust's data sharing register and flag expired agreements to Trust leads for updating. Plan, coordinate, and conduct IG audits (spot checks) of clinical and corporate departments across all Trust sites and provide written feedback to Service Managers that details the issues found and improvement actions required. Provide support and advice on Subject Access Requests (SARs) and FoI-related queries to the SARs and FoI teams as required. Co-ordinate IG risk assessments and reviews, including Data Protection Impact Assessments for new and existing systems/processes that involve the processing of personal data. Organise meetings for project stakeholders as appropriate. Support the collection and collation of information for Data Flow mapping and Asset Registers, such as offering training and support to Information Asset Owners and Administrators as directed by the IG Service Manager. Work to a high level of accuracy, autonomously and without direct supervision, but still report and be accountable to management. Make recommendations regarding the maintenance of the IG web pages on the intranet and public website. Deputise for the IG Managers when required to provide advice and support for projects. This includes attending meetings on behalf of the IG team as required. Identify opportunities for sharing wider learning with staff and deliver these learnings where appropriate. Undertake other grade-appropriate tasks determined by the IG Managers, such as projects supporting the development of IG across King's. Person specification Education and Qualifications Knowledge of key legislation and national guidance, including UK GDPR, Data Protection Act 2018 and Freedom of Information Act 2000. Degree or professional qualification in Information Governance (IG) or a related field Knowledge and Experience Experience of interpreting and applying IG legislation and standards in areas such as Confidentiality, Records Management, Data Sharing, and Privacy. Experience of building effective working relationships with internal and external stakeholders Experience of managing staff Experience of undertaking audits Knowledge of Information Security Principles Skills and Competencies Strong verbal communication, including the ability to explain complex information clearly to a range of audiences and in an engaging way. Excellent written communication, including the ability to analyse complex information and present it concisely. Excellent organisational skills, with the ability to manage competing priorities and work independently. Ability to undertake thematic analyses of risks and incidents. A good understanding and experience of working for the NHS. IMPORTANT Check your email account regularly as this is how we will communicate with you If you delete the job from any of your accounts, you may be prevented from accessing further communications Please provide email addresses for referees where possible All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role. Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment. . click apply for full job details
27/07/2026
Full time
Main area Data Protection and Information Governance Grade NHS AfC: Band 6 Contract Permanent Hours Full time - 37.5 hours per week Job ref 213-CORP- Employer King's College Hospital NHS Foundation Trust Employer type NHS Site Denmark Hill Town London Salary £47,951 - £56,863 per annum inc HCA's Salary period Yearly Closing 09/08/:59 King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£2.1 billion, 1.5 million patient contacts a year and more than 14,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King's College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley. We encourage all our staff to have a healthy work/life balance. In doing so, you can apply for flexible working from the beginning of your employment. We offer a range of options which are designed to suit different circumstances and priorities in line with service requirements. Please note that this is an office-based position, meaning that you will need to work on site at King's College Hospital (SE5 9NY) multiple times per-week. Additionally, the interviews will be face-to-face. This is non-negotiable and we will not be offering virtual interviews for this position. Please note that we may close the position early if high volumes of applications are received. The Senior Information Governance (IG) Officer will manage the IG Support Officers and will be responsible for overseeing the police requests process, ensuring that each request is acknowledged and responded to in a timely manner. The post-holder will be responsible for the co-ordination of all relevant policies and procedures and for recommending changes to ensure the maintenance of compliance with Data Protection legislation across the Trust. Main duties of the job See attached Job Description for all main duties. Act as the first point of contact for IG enquiries (some of which will be of a confidential nature), referring enquirers onward where appropriate. Provide guidance and advice to senior management across the Trust and their teams on a wide range of complex IG matters, and escalating as required, to enhance service delivery and patient care. Oversee and manage the process for police requests for information and provide support to teams who manage police requests. Manage the IG Support Officers to ensure that all police requests for information are responded to in line with legislative requirements and in a timely manner. Take a solution-focused approach to IG, encouraging a culture of identifying opportunities and designing systems and services in a way that complies with Data Protection legislation - ensuring that the implementation of the service is achieved in a practical and supportive way. Working for our organisation The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level. We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people. King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible. Detailed job description and main responsibilities The main Information Governance responsibilities for the role are listed below. Please see the attached Job Description document for a full list of responsibilities including for line managers and other responsibilities across the Trust. Act as the first point of contact for IG enquiries (some of which will be of a confidential nature), referring enquirers onward where appropriate. Provide guidance and advice to senior management across the Trust and their teams on a wide range of complex IG matters, and escalating as required, to enhance service delivery and patient care. Manage the process for police requests for information and provide support to teams who manage police requests. Manage the IG Support Officers to ensure that all police requests for information are responded to in line with legislative requirements and in a timely manner. Assist with and co-ordinate the production, collation and systematic returns and recording of evidence to support compliance with the Data Security and Protection Toolkit. Support key investigations into reported IG-related incidents, creating and presenting written reports for the Information Governance Steering Group as required. This includes evaluating reported incidents and helping to gather relevant information as part of investigations. Promote and raise staff awareness of IG by working with other team members to plan, organise and deliver training programmes to staff at all levels of the organisation. This may include staff induction and mandatory training (face to face, e-learning and ad hoc). Create and maintain dashboards and performance reports against key performance indicators, evidencing IG compliance and progress. Highlight any issues to the IG Managers. Ensure policies, procedures and learning materials are updated and maintained. Manage the Trust's data sharing register and flag expired agreements to Trust leads for updating. Plan, coordinate, and conduct IG audits (spot checks) of clinical and corporate departments across all Trust sites and provide written feedback to Service Managers that details the issues found and improvement actions required. Provide support and advice on Subject Access Requests (SARs) and FoI-related queries to the SARs and FoI teams as required. Co-ordinate IG risk assessments and reviews, including Data Protection Impact Assessments for new and existing systems/processes that involve the processing of personal data. Organise meetings for project stakeholders as appropriate. Support the collection and collation of information for Data Flow mapping and Asset Registers, such as offering training and support to Information Asset Owners and Administrators as directed by the IG Service Manager. Work to a high level of accuracy, autonomously and without direct supervision, but still report and be accountable to management. Make recommendations regarding the maintenance of the IG web pages on the intranet and public website. Deputise for the IG Managers when required to provide advice and support for projects. This includes attending meetings on behalf of the IG team as required. Identify opportunities for sharing wider learning with staff and deliver these learnings where appropriate. Undertake other grade-appropriate tasks determined by the IG Managers, such as projects supporting the development of IG across King's. Person specification Education and Qualifications Knowledge of key legislation and national guidance, including UK GDPR, Data Protection Act 2018 and Freedom of Information Act 2000. Degree or professional qualification in Information Governance (IG) or a related field Knowledge and Experience Experience of interpreting and applying IG legislation and standards in areas such as Confidentiality, Records Management, Data Sharing, and Privacy. Experience of building effective working relationships with internal and external stakeholders Experience of managing staff Experience of undertaking audits Knowledge of Information Security Principles Skills and Competencies Strong verbal communication, including the ability to explain complex information clearly to a range of audiences and in an engaging way. Excellent written communication, including the ability to analyse complex information and present it concisely. Excellent organisational skills, with the ability to manage competing priorities and work independently. Ability to undertake thematic analyses of risks and incidents. A good understanding and experience of working for the NHS. IMPORTANT Check your email account regularly as this is how we will communicate with you If you delete the job from any of your accounts, you may be prevented from accessing further communications Please provide email addresses for referees where possible All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role. Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment. . click apply for full job details
Quality and Risk Manager The Manor Hospital 22.5 Hours & Permanent Salary: Up to £60,000.00 FTE per year (depending on level of experience, training and qualification) The Manor Hospital in Bedford is part of Circle Health Group , Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. We have an opportunity for a Quality and Risk Manager to join their Senior Management Team This is a part time role for 22.5 hours a week. The role holder will be required tocover a flexible shift pattern. Duties of this role include: Lead and coordinate the hospital's quality and governance functions, ensuring delivery of safe, high-quality patient care in line with CHG and national standards. Champion a culture of safety and quality, raising awareness of governance frameworks and supporting staff to understand and implement key regulatory requirements. Develop, review, and improve clinical governance systems, policies, and procedures across the hospital. Prepare the hospital for CQC/HIS/HIW inspections, working with department leads to collate evidence and implement proactive improvement measures. Coordinate responses and action plans following inspections and audits, ensuring outcomes are tracked and completed within required timeframes. Support the hospital in achieving and maintaining a 'Good' or higher regulatory rating. Ensure all incidents and complaints are logged and closed in accordance with CHG policy timeframes. Manage the collection, analysis, and presentation of clinical governance and quality data. Deliver training sessions, workshops, and presentations to improve staff engagement in quality and safety processes. Applicants should meet the following criteria: Previous experience in the healthcare industry, with a background in governance or risk management. Strong knowledge of clinical governance, CQC/HIS/HIW standards, and national quality frameworks. Experience conducting complex investigations, including Root Cause Analysis (RCA). Excellent interpersonal and communication skills with the ability to present and educate confidently. Proven ability to facilitate change, lead projects, and work collaboratively across teams. Relevant health-related qualification and evidence of ongoing professional development. Strong data analysis and report-writing skills with an eye for identifying trends and driving improvement. Experience working in an independent healthcare setting. Qualification or training in quality improvement methodologies (e.g. Lean, Six Sigma). Familiarity with governance platforms or incident reporting tools used in healthcare. Salary & Benefits 25 days holiday per year + bank holidays, increasing to 30 days with service Management Bonus Scheme Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions Friends & Family Hospital Discounts Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay Non-contributory life insurance Staff engagement hub with access to discounts and extensive rewards and voluntary benefits Access to resources, tools and services to support your wellbeing Employee recognition programmes Industry leading training and development opportunities and much more! Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including: Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles and more. We're passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.
27/07/2026
Full time
Quality and Risk Manager The Manor Hospital 22.5 Hours & Permanent Salary: Up to £60,000.00 FTE per year (depending on level of experience, training and qualification) The Manor Hospital in Bedford is part of Circle Health Group , Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. We have an opportunity for a Quality and Risk Manager to join their Senior Management Team This is a part time role for 22.5 hours a week. The role holder will be required tocover a flexible shift pattern. Duties of this role include: Lead and coordinate the hospital's quality and governance functions, ensuring delivery of safe, high-quality patient care in line with CHG and national standards. Champion a culture of safety and quality, raising awareness of governance frameworks and supporting staff to understand and implement key regulatory requirements. Develop, review, and improve clinical governance systems, policies, and procedures across the hospital. Prepare the hospital for CQC/HIS/HIW inspections, working with department leads to collate evidence and implement proactive improvement measures. Coordinate responses and action plans following inspections and audits, ensuring outcomes are tracked and completed within required timeframes. Support the hospital in achieving and maintaining a 'Good' or higher regulatory rating. Ensure all incidents and complaints are logged and closed in accordance with CHG policy timeframes. Manage the collection, analysis, and presentation of clinical governance and quality data. Deliver training sessions, workshops, and presentations to improve staff engagement in quality and safety processes. Applicants should meet the following criteria: Previous experience in the healthcare industry, with a background in governance or risk management. Strong knowledge of clinical governance, CQC/HIS/HIW standards, and national quality frameworks. Experience conducting complex investigations, including Root Cause Analysis (RCA). Excellent interpersonal and communication skills with the ability to present and educate confidently. Proven ability to facilitate change, lead projects, and work collaboratively across teams. Relevant health-related qualification and evidence of ongoing professional development. Strong data analysis and report-writing skills with an eye for identifying trends and driving improvement. Experience working in an independent healthcare setting. Qualification or training in quality improvement methodologies (e.g. Lean, Six Sigma). Familiarity with governance platforms or incident reporting tools used in healthcare. Salary & Benefits 25 days holiday per year + bank holidays, increasing to 30 days with service Management Bonus Scheme Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions Friends & Family Hospital Discounts Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay Non-contributory life insurance Staff engagement hub with access to discounts and extensive rewards and voluntary benefits Access to resources, tools and services to support your wellbeing Employee recognition programmes Industry leading training and development opportunities and much more! Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including: Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles and more. We're passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.
Go back Tees Esk and Wear Valleys NHS Foundation Trust Digital Project Lead The closing date is 10 August 2026 Digital and Data Services have recently refreshed the TEWV Digital Strategy for the next two years and we currently have an opportunity for a fixed term (12 months) Digital Project Lead to join the Digital Projects Team and work on delivering keys elements of our digital programme. The post-holder will play a key role in the successful delivery of the Digital Delivery roadmap. The successful candidate will manage workstreams within a larger scale project. Always ensuring their work is in-line with best practice and project methodologies. The Digital Projects Team is part of the Digital Delivery Section of the Digital & Data Department. The team delivers projects working towards the Trusts Digital Delivery Roadmap and Digital Strategy. You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role. Main duties of the job The ideal candidate will have experience in working within a digital projects team previously. They should be proactive and flexible with their approach to all tasks, and understand the organisation and coordination needed to lead project workstreams and contribute to the production of project documentation. If you are an enthusiastic team player who relishes working in a challenging, exciting environment and one who is willing to engage and contribute fully to the success of the digital roadmap, then this role is for you. About us We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby. From education and prevention, to crisis and specialist care our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for. We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health. We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it. We won't rest until everyone in our region has the mental health care they need, to lead their best possible life. Job responsibilities The successful postholder will project manage one specific IT project or IT work streams which is part of a programme, helping to develop the project/work stream business case and/or scoping and requirements and ensuring that the outputs specified in the scoping are delivered on time and to specification. You will keep the relevant Programme or Project Board aware of progress and risks (escalating as appropriate). The postholder will ensure the Trusts project management framework is fully utilised and that the planning, monitoring and governance of the project are carried out in line with relevant Trust policies and procedures, raising any concerns to the programme manager in a timely manner. In addition to this the postholder will establish and sustain effective arrangements to plan, manage and monitor the outputs of any work streams that underpin the project, ensuring that they deliver the required outputs to the agreed specification and deadlines. Person Specification Qualifications Educated to postgraduate diploma level in a relevant subject or equivalent experiential learning Evidence of training in programme or project management principles and techniques (or willingness to achieve within agreed timescale) The Trust's QIS (Quality Improvement System) for Leaders Certificate (or willing to achieve within agreed timescale) Quality improvement qualification, or evidence of training in quality improvement principles and techniques Experience Experience in supporting change initiatives Proven experience in engaging successfully with a range of stakeholders Experience of producing written reports and relating to complex information and data Developing and monitoring project plans or change implementation plans Experience of using influencing and negotiation techniques Experience of producing written reports and relating to complex information and data Experience of presenting complex issues to management in order to trigger a decision Able to make reasoned judgements even when key information is missing or uncertain Use of appropriate communications and coaching techniques to motivate and inspire others to act Experience of participation in a project or working group governing a change initiative Line management, motivation and development of staff Experience of developing project scopes, initiation documents and business cases Experience as a formal project manager Experience of using a quality improvement system Experience of leading a change initiative which had to be re-planned after it had started Knowledge Has an awareness of nationally recognised project management systems Specific knowledge required to have credibility with the stakeholders for the project (or an indication from past experience that this can be gained quickly) Understanding of the issues and context underlying the specific programme/projects to be managed (within agreed timescale) Good understanding of the Trust's Programme/Project Management framework (within agreed timescale) Good understanding of the Trust's Quality Improvement System (QIS) (within agreed timescale) Awareness of the political and managerial context of the NHS and drivers of reform and change within the NHS Understands coaching tools and how to manage and influence both directly managed staff, peers and more senior staff Understands own strengths and weaknesses and able to seek advice/support accordingly Understanding of mental health and/or learning disability issues and service Specialist knowledge and understanding of the subject matter of the project(s) to be managed Skills Excellent facilitation, influencing and negotiating skills Able to analyse and understand complex information and uncertainties about future risk Able to identify interdependencies and the potential impact of these Workshop design and facilitation skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Tees Esk and Wear Valleys NHS Foundation Trust
27/07/2026
Full time
Go back Tees Esk and Wear Valleys NHS Foundation Trust Digital Project Lead The closing date is 10 August 2026 Digital and Data Services have recently refreshed the TEWV Digital Strategy for the next two years and we currently have an opportunity for a fixed term (12 months) Digital Project Lead to join the Digital Projects Team and work on delivering keys elements of our digital programme. The post-holder will play a key role in the successful delivery of the Digital Delivery roadmap. The successful candidate will manage workstreams within a larger scale project. Always ensuring their work is in-line with best practice and project methodologies. The Digital Projects Team is part of the Digital Delivery Section of the Digital & Data Department. The team delivers projects working towards the Trusts Digital Delivery Roadmap and Digital Strategy. You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role. Main duties of the job The ideal candidate will have experience in working within a digital projects team previously. They should be proactive and flexible with their approach to all tasks, and understand the organisation and coordination needed to lead project workstreams and contribute to the production of project documentation. If you are an enthusiastic team player who relishes working in a challenging, exciting environment and one who is willing to engage and contribute fully to the success of the digital roadmap, then this role is for you. About us We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby. From education and prevention, to crisis and specialist care our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for. We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health. We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it. We won't rest until everyone in our region has the mental health care they need, to lead their best possible life. Job responsibilities The successful postholder will project manage one specific IT project or IT work streams which is part of a programme, helping to develop the project/work stream business case and/or scoping and requirements and ensuring that the outputs specified in the scoping are delivered on time and to specification. You will keep the relevant Programme or Project Board aware of progress and risks (escalating as appropriate). The postholder will ensure the Trusts project management framework is fully utilised and that the planning, monitoring and governance of the project are carried out in line with relevant Trust policies and procedures, raising any concerns to the programme manager in a timely manner. In addition to this the postholder will establish and sustain effective arrangements to plan, manage and monitor the outputs of any work streams that underpin the project, ensuring that they deliver the required outputs to the agreed specification and deadlines. Person Specification Qualifications Educated to postgraduate diploma level in a relevant subject or equivalent experiential learning Evidence of training in programme or project management principles and techniques (or willingness to achieve within agreed timescale) The Trust's QIS (Quality Improvement System) for Leaders Certificate (or willing to achieve within agreed timescale) Quality improvement qualification, or evidence of training in quality improvement principles and techniques Experience Experience in supporting change initiatives Proven experience in engaging successfully with a range of stakeholders Experience of producing written reports and relating to complex information and data Developing and monitoring project plans or change implementation plans Experience of using influencing and negotiation techniques Experience of producing written reports and relating to complex information and data Experience of presenting complex issues to management in order to trigger a decision Able to make reasoned judgements even when key information is missing or uncertain Use of appropriate communications and coaching techniques to motivate and inspire others to act Experience of participation in a project or working group governing a change initiative Line management, motivation and development of staff Experience of developing project scopes, initiation documents and business cases Experience as a formal project manager Experience of using a quality improvement system Experience of leading a change initiative which had to be re-planned after it had started Knowledge Has an awareness of nationally recognised project management systems Specific knowledge required to have credibility with the stakeholders for the project (or an indication from past experience that this can be gained quickly) Understanding of the issues and context underlying the specific programme/projects to be managed (within agreed timescale) Good understanding of the Trust's Programme/Project Management framework (within agreed timescale) Good understanding of the Trust's Quality Improvement System (QIS) (within agreed timescale) Awareness of the political and managerial context of the NHS and drivers of reform and change within the NHS Understands coaching tools and how to manage and influence both directly managed staff, peers and more senior staff Understands own strengths and weaknesses and able to seek advice/support accordingly Understanding of mental health and/or learning disability issues and service Specialist knowledge and understanding of the subject matter of the project(s) to be managed Skills Excellent facilitation, influencing and negotiating skills Able to analyse and understand complex information and uncertainties about future risk Able to identify interdependencies and the potential impact of these Workshop design and facilitation skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Tees Esk and Wear Valleys NHS Foundation Trust
1 Neilson Square, Deans Industrial Estate, Livingston EH54 8RQ, UK Job Description Posted Friday 26 June 2026 at 01:00 Job Title: Senior UX Designer Reports to: Senior UX & CRO Manager Location: schuh HQ Livingston, Scotland - hybrid, 2 days in office Purpose: Responsible for leading and evolving the UX design function to support the Digital team's strategic objectives and drive continuous improvement across schuh's digital experience. This role combines hands-on design leadership with people management, ensuring customer needs, business goals, and technical considerations are aligned throughout the design process. You will own and develop the UX design system, establishing best practices, standards, and scalable design solutions that deliver intuitive, accessible, and engaging customer experiences. Working closely with CRO, IT, Marketing and the wider Digital team, you will influence digital strategy, improve ways of working, and help deliver measurable improvements in customer experience and business performance. Main Responsibilities: Lead the UX design function, ensuring user-centred design principles are embedded across all digital products and customer journeys. Define, maintain, and evolve the UX design system, ensuring consistency, scalability, accessibility, and adherence to best practice. Manage, coach, and develop UX designers, supporting their professional growth, performance, and delivery of high-quality work. Partner closely with CRO, IT, Marketing, and the wider Digital team to identify opportunities that improve customer experience and support commercial objectives. Translate customer insights, user research, analytics, and business requirements into intuitive and effective design solutions. Champion UX best practices and contribute to the development of effective processes, governance, and ways of working across the Digital team. Lead the creation and validation of wireframes, prototypes, user flows, and interaction designs, ensuring solutions are grounded in user needs and business goals. Monitor industry trends, emerging technologies, and competitor activity to identify opportunities for innovation and continuous improvement. Technical Skills: Expert proficiency in Figma, including design systems, prototyping, component management, documentation, and developer handoff. Strong understanding of UX design, interaction design, information architecture, and user-centred design methodologies. Experience building, maintaining, and governing design systems and component libraries across digital products. Strong understanding of accessibility standards (WCAG), responsive design principles, and inclusive design practices. Ability to interpret user research, customer feedback, behavioural analytics, A/B testing results, and CRO insights to inform design decisions. Strong understanding of ecommerce customer journeys and conversion-focused design principles. Excellent communication, presentation, and stakeholder management skills, with the ability to influence decisions at all levels of the organisation. Experience collaborating effectively within Agile delivery teams and multidisciplinary environments. Experience: Significant experience in UX design within an ecommerce or digital-first environment, supported by a portfolio demonstrating end-to-end design thinking and measurable business impact. Proven experience leading complex UX projects from discovery through to delivery, balancing customer needs, business objectives, and technical constraints. Experience managing and developing designers, including coaching, mentoring, performance management, and fostering a high-performing team culture. Demonstrable experience implementing UX strategies that have improved customer experience, engagement, or commercial performance. Experience working closely with CRO, IT, Marketing, and Digital teams to optimise customer journeys and improve key performance metrics. Strong track record of using customer research, usability testing, analytics, and experimentation to drive continuous improvement. Experience influencing stakeholders at all levels and building alignment across cross-functional teams. Experience contributing to or shaping digital processes, governance frameworks, and ways of working within Agile environments. Company, People & Relationships: Promote assertive, warm, and professional relationships with colleagues across all teams and departments, communicating face-to-face where possible. Build strong cross-functional relationships and maintain a good understanding of the wider business, including stores, Head Office functions, and key stakeholders. Act as an ambassador for the UX function, promoting collaboration, customer-centric thinking, and best practice across the organisation. Take responsibility for your own professional development and actively contribute to the development of UX capability within the wider team. Work towards and achieve agreed objectives, supporting the delivery of team and business goals. Demonstrate flexibility and adaptability to meet the changing needs of the department and wider business. Understand and comply with the Company's Health and Safety policies and procedures. Contribute to wider Digital and business initiatives as required. About the perks/benefits Up to 40% product discount for you and your loved ones Up to 29 days holiday (including bank holidays) increasing to 34 after three years' service Your birthday off to celebrate you Flexible working hours / contracts to work when suits you Perk platform for hundreds of discounts Manage, save and access your wages as you earn them to get paid your way Employee assistance programme to support your wellbeing through resources, helplines and Virtual GP services. A pension scheme to help you save for the future Development and progression opportunities across store and Head Office Opportunity to be a part of our company Purpose Groups About schuh At schuh we are the 'Same but different'. By embracing diversity and promoting inclusivity, we aim to empower our people to be fiercely and unapologetically themselves. This means you will support our commitment to diversity, equality and inclusion, and ensure that colleagues and customers from all backgrounds, beliefs and communities are treated fairly. We are committed to providing reasonable adjustments to support disabilities or health conditions. Please let our talent team know of any adjustments needed during the hiring process. Our Talent Acquisition Team will work as quickly as possible to review your application. In the meantime, if you have any questions or would like any additional information at all, please contact 1 Neilson Square, Deans Industrial Estate, Livingston EH54 8RQ, UK
27/07/2026
Full time
1 Neilson Square, Deans Industrial Estate, Livingston EH54 8RQ, UK Job Description Posted Friday 26 June 2026 at 01:00 Job Title: Senior UX Designer Reports to: Senior UX & CRO Manager Location: schuh HQ Livingston, Scotland - hybrid, 2 days in office Purpose: Responsible for leading and evolving the UX design function to support the Digital team's strategic objectives and drive continuous improvement across schuh's digital experience. This role combines hands-on design leadership with people management, ensuring customer needs, business goals, and technical considerations are aligned throughout the design process. You will own and develop the UX design system, establishing best practices, standards, and scalable design solutions that deliver intuitive, accessible, and engaging customer experiences. Working closely with CRO, IT, Marketing and the wider Digital team, you will influence digital strategy, improve ways of working, and help deliver measurable improvements in customer experience and business performance. Main Responsibilities: Lead the UX design function, ensuring user-centred design principles are embedded across all digital products and customer journeys. Define, maintain, and evolve the UX design system, ensuring consistency, scalability, accessibility, and adherence to best practice. Manage, coach, and develop UX designers, supporting their professional growth, performance, and delivery of high-quality work. Partner closely with CRO, IT, Marketing, and the wider Digital team to identify opportunities that improve customer experience and support commercial objectives. Translate customer insights, user research, analytics, and business requirements into intuitive and effective design solutions. Champion UX best practices and contribute to the development of effective processes, governance, and ways of working across the Digital team. Lead the creation and validation of wireframes, prototypes, user flows, and interaction designs, ensuring solutions are grounded in user needs and business goals. Monitor industry trends, emerging technologies, and competitor activity to identify opportunities for innovation and continuous improvement. Technical Skills: Expert proficiency in Figma, including design systems, prototyping, component management, documentation, and developer handoff. Strong understanding of UX design, interaction design, information architecture, and user-centred design methodologies. Experience building, maintaining, and governing design systems and component libraries across digital products. Strong understanding of accessibility standards (WCAG), responsive design principles, and inclusive design practices. Ability to interpret user research, customer feedback, behavioural analytics, A/B testing results, and CRO insights to inform design decisions. Strong understanding of ecommerce customer journeys and conversion-focused design principles. Excellent communication, presentation, and stakeholder management skills, with the ability to influence decisions at all levels of the organisation. Experience collaborating effectively within Agile delivery teams and multidisciplinary environments. Experience: Significant experience in UX design within an ecommerce or digital-first environment, supported by a portfolio demonstrating end-to-end design thinking and measurable business impact. Proven experience leading complex UX projects from discovery through to delivery, balancing customer needs, business objectives, and technical constraints. Experience managing and developing designers, including coaching, mentoring, performance management, and fostering a high-performing team culture. Demonstrable experience implementing UX strategies that have improved customer experience, engagement, or commercial performance. Experience working closely with CRO, IT, Marketing, and Digital teams to optimise customer journeys and improve key performance metrics. Strong track record of using customer research, usability testing, analytics, and experimentation to drive continuous improvement. Experience influencing stakeholders at all levels and building alignment across cross-functional teams. Experience contributing to or shaping digital processes, governance frameworks, and ways of working within Agile environments. Company, People & Relationships: Promote assertive, warm, and professional relationships with colleagues across all teams and departments, communicating face-to-face where possible. Build strong cross-functional relationships and maintain a good understanding of the wider business, including stores, Head Office functions, and key stakeholders. Act as an ambassador for the UX function, promoting collaboration, customer-centric thinking, and best practice across the organisation. Take responsibility for your own professional development and actively contribute to the development of UX capability within the wider team. Work towards and achieve agreed objectives, supporting the delivery of team and business goals. Demonstrate flexibility and adaptability to meet the changing needs of the department and wider business. Understand and comply with the Company's Health and Safety policies and procedures. Contribute to wider Digital and business initiatives as required. About the perks/benefits Up to 40% product discount for you and your loved ones Up to 29 days holiday (including bank holidays) increasing to 34 after three years' service Your birthday off to celebrate you Flexible working hours / contracts to work when suits you Perk platform for hundreds of discounts Manage, save and access your wages as you earn them to get paid your way Employee assistance programme to support your wellbeing through resources, helplines and Virtual GP services. A pension scheme to help you save for the future Development and progression opportunities across store and Head Office Opportunity to be a part of our company Purpose Groups About schuh At schuh we are the 'Same but different'. By embracing diversity and promoting inclusivity, we aim to empower our people to be fiercely and unapologetically themselves. This means you will support our commitment to diversity, equality and inclusion, and ensure that colleagues and customers from all backgrounds, beliefs and communities are treated fairly. We are committed to providing reasonable adjustments to support disabilities or health conditions. Please let our talent team know of any adjustments needed during the hiring process. Our Talent Acquisition Team will work as quickly as possible to review your application. In the meantime, if you have any questions or would like any additional information at all, please contact 1 Neilson Square, Deans Industrial Estate, Livingston EH54 8RQ, UK
Job Overview PJT Partners is seeking an experienced IT Service Manager to lead day to day IT support operations across our international offices, including London, continental Europe, the Middle East, and APAC. This hands on, technical lead role reports to the Global Support Head in New York and the Head of International Technology. The position combines operational support leadership and ITSM governance oversight. Responsibilities Operational Support & Escalation (50%) Lead the international support function, serving as the primary escalation point for complex or high priority incidents across all international locations. Own day to day performance of the international support team, ensuring SLAs are met and service quality is consistently maintained across London, Europe, Middle East, and APAC. Act as the escalation point for P1/P2 incidents impacting international offices, driving rapid resolution and coordinating with technology teams including infrastructure, network, and vendors as required. Maintain oversight of the managed service partner's performance in region, holding regular service reviews and addressing delivery gaps promptly. Manage and develop local support staff, conducting regular outcome based 1:1s, setting clear expectations, and supporting performance and development. Ensure weekend, out of hours and follow the sun coverage operates effectively, with clear escalation paths in place. Triage and manage escalations from senior stakeholders and Partners across international offices, providing timely and professional communication throughout. Produce and present regional operational reporting - ticket volumes, resolution times, trends, and escalation data - for the Global Support Head and local technology leadership. Maintain close working relationships with office managers and local business contacts to stay ahead of operational and logistical requirements. Build relationships with business partners and leadership. Participate in projects, lead new initiatives, and take initiative to further develop existing processes. Provide technical support for senior leaders in the organization, if called upon. ITSM Governance Oversight (50%) Own and evolve the ITSM governance framework across the international organisation, ensuring processes are consistently applied, documented, and improved in line with the Global support team. Maintain and mature Incident, Problem, Change, and Asset Management processes in line with PJT's ITIL aligned framework and audit controls. Maintain oversight of the Production Change process focusing on international environments and large scale initiatives; actively participate in CAB meetings to assess risk, coordinate scheduling, and lead end user communications to ensure stakeholders are informed ahead of impactful changes. Administer and continuously improve ServiceNow workflows to support international operations, including automation, routing rules, and reporting configuration. Maintain oversight of asset management across international offices, ensuring configuration items and inventory records are accurate, complete, and reflect current state. Monitor and report on Problem Management activity, ensuring root cause analysis is completed and recurring issues are driven to resolution. Support the transition of new systems and services into production for international offices, acting as the operational acceptance owner and coordinating with project and infrastructure teams. Drive continuous improvement across regional ITSM processes, identifying gaps through trend data, post incident reviews, and stakeholder feedback. Contribute to the development and maintenance of IT policies and procedures relevant to international support operations. Define and govern the Knowledge Management framework for international support, including article creation, approval, maintenance, and retirement cycles. Qualifications 7+ years in IT support operations, including at least 3 years with demonstrated leadership of international or multi site support teams. Strong practical knowledge of ITIL practices across Incident, Problem, Change, Configuration, and Knowledge Management; ITILv4 certification preferred. Hands on ServiceNow experience including workflow configuration, automation, and reporting; familiarity with additional ITSM toolsets advantageous. Proven track record managing high priority incidents and stakeholder escalations in a fast paced, senior stakeholder environment. Demonstrated ability to manage, develop, and hold accountable both direct reports and third party service partners. Confident communicator, comfortable engaging with Partners, senior leadership, and cross regional teams; clear and professional under pressure. Experience building operational dashboards and performance reports; PowerBI or equivalent proficiency desirable. Familiarity with regulated technology environments and the governance, audit, and controls obligations that accompany them. Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience. Financial or professional services background preferred. ServiceNow administration or configuration experience. Zoom Contact Centre or equivalent telephony/hotline platform experience advantageous. Software Asset Management (SAM) programme experience desirable. Equal Opportunity Employment PJT Partners is an equal opportunity employer. We do not discriminate on the basis of race, color, religious creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity expression, disability, medical condition, genetic information or predisposition, veteran or military status, status as a victim of domestic violence, a sex offence or stalking, or any other category protected by law. PJT Partners also complies with all applicable laws with regard to providing reasonable accommodation of disabilities to applicants.
27/07/2026
Full time
Job Overview PJT Partners is seeking an experienced IT Service Manager to lead day to day IT support operations across our international offices, including London, continental Europe, the Middle East, and APAC. This hands on, technical lead role reports to the Global Support Head in New York and the Head of International Technology. The position combines operational support leadership and ITSM governance oversight. Responsibilities Operational Support & Escalation (50%) Lead the international support function, serving as the primary escalation point for complex or high priority incidents across all international locations. Own day to day performance of the international support team, ensuring SLAs are met and service quality is consistently maintained across London, Europe, Middle East, and APAC. Act as the escalation point for P1/P2 incidents impacting international offices, driving rapid resolution and coordinating with technology teams including infrastructure, network, and vendors as required. Maintain oversight of the managed service partner's performance in region, holding regular service reviews and addressing delivery gaps promptly. Manage and develop local support staff, conducting regular outcome based 1:1s, setting clear expectations, and supporting performance and development. Ensure weekend, out of hours and follow the sun coverage operates effectively, with clear escalation paths in place. Triage and manage escalations from senior stakeholders and Partners across international offices, providing timely and professional communication throughout. Produce and present regional operational reporting - ticket volumes, resolution times, trends, and escalation data - for the Global Support Head and local technology leadership. Maintain close working relationships with office managers and local business contacts to stay ahead of operational and logistical requirements. Build relationships with business partners and leadership. Participate in projects, lead new initiatives, and take initiative to further develop existing processes. Provide technical support for senior leaders in the organization, if called upon. ITSM Governance Oversight (50%) Own and evolve the ITSM governance framework across the international organisation, ensuring processes are consistently applied, documented, and improved in line with the Global support team. Maintain and mature Incident, Problem, Change, and Asset Management processes in line with PJT's ITIL aligned framework and audit controls. Maintain oversight of the Production Change process focusing on international environments and large scale initiatives; actively participate in CAB meetings to assess risk, coordinate scheduling, and lead end user communications to ensure stakeholders are informed ahead of impactful changes. Administer and continuously improve ServiceNow workflows to support international operations, including automation, routing rules, and reporting configuration. Maintain oversight of asset management across international offices, ensuring configuration items and inventory records are accurate, complete, and reflect current state. Monitor and report on Problem Management activity, ensuring root cause analysis is completed and recurring issues are driven to resolution. Support the transition of new systems and services into production for international offices, acting as the operational acceptance owner and coordinating with project and infrastructure teams. Drive continuous improvement across regional ITSM processes, identifying gaps through trend data, post incident reviews, and stakeholder feedback. Contribute to the development and maintenance of IT policies and procedures relevant to international support operations. Define and govern the Knowledge Management framework for international support, including article creation, approval, maintenance, and retirement cycles. Qualifications 7+ years in IT support operations, including at least 3 years with demonstrated leadership of international or multi site support teams. Strong practical knowledge of ITIL practices across Incident, Problem, Change, Configuration, and Knowledge Management; ITILv4 certification preferred. Hands on ServiceNow experience including workflow configuration, automation, and reporting; familiarity with additional ITSM toolsets advantageous. Proven track record managing high priority incidents and stakeholder escalations in a fast paced, senior stakeholder environment. Demonstrated ability to manage, develop, and hold accountable both direct reports and third party service partners. Confident communicator, comfortable engaging with Partners, senior leadership, and cross regional teams; clear and professional under pressure. Experience building operational dashboards and performance reports; PowerBI or equivalent proficiency desirable. Familiarity with regulated technology environments and the governance, audit, and controls obligations that accompany them. Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience. Financial or professional services background preferred. ServiceNow administration or configuration experience. Zoom Contact Centre or equivalent telephony/hotline platform experience advantageous. Software Asset Management (SAM) programme experience desirable. Equal Opportunity Employment PJT Partners is an equal opportunity employer. We do not discriminate on the basis of race, color, religious creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity expression, disability, medical condition, genetic information or predisposition, veteran or military status, status as a victim of domestic violence, a sex offence or stalking, or any other category protected by law. PJT Partners also complies with all applicable laws with regard to providing reasonable accommodation of disabilities to applicants.
About the Role Networks Manager - EMEA (Network Service Owner) About the Role We're looking for an experienced Networks Manager - EMEA to to lead the strategy, performance and evolution of the network services underpinning our EMEA wide business. Reporting to the Infrastructure Director, this is a critical leadership role within the Infrastructure, Security and Services organisation, responsible for ensuring the delivery of secure, resilient and high-performing network services that meet the needs of a complex international business. You'll combine operational excellence with strategic thinking, driving service quality today while contributing to shaping the future network roadmap alongside our team of architects. As the operational owner of network services, you'll coordinate and manage third-party partners, ensuring robust service management across the scope of our network services. You'll play a role in influencing technology decisions, supporting business transformation initiatives and ensuring our network capabilities continue to evolve in line with business needs. Key Responsibilities Own and lead the end-to-end network service, ensuring availability, capacity and performance targets are consistently achieved Support definition of the network technology roadmap, balancing operational stability, innovation and future business requirements Delivery of network services through 3rd party vendors, leveraging data and dashboards to understand service and vendor performance and to hold suppliers to account as needed Drive operational excellence through effective service management, including incident, problem, change, risk and supplier management Partner closely with IT Business Partners and stakeholders to ensure service delivery meets business expectations Lead the successful transition of new network services and technologies into operational support through alignment with delivery teams Establish and maintain standards, policies and procedures aligned to industry best practice Manage service risks and collaborate with governance teams to ensure appropriate visibility and mitigation plans are in place Develop strong FinOps disciplines, ensuring effective cost management and budget control across the network estate Provide technical leadership and subject matter expertise, enabling informed decision-making across Infrastructure and Technology teams Support major projects with resource planning and support from within the supplier landscape Coordinate and manage third-party suppliers to ensure high-quality service delivery and value for money, working with our supplier management function and suppliers as needed to implement service improvement plans Drive continuous improvement initiatives, leveraging operational data and service insights to enhance performance About You You're an experienced infrastructure or network leader who thrives in complex enterprise environments and combines strong technical expertise with excellent stakeholder management skills. We're looking for: Significant experience leading enterprise network services within a large, complex organisation A highly operational focus, with prior experience defining and monitoring day to day practices which proactively protect the service Experience of major incident management within a business critical service - managing stakeholder expectations whilst driving resolution through technical 3rd parties Strong knowledge of network technologies, operations and service management best practices Experience managing network vendors, suppliers and outsourced service providers within a 100% outsourced model Demonstrated success in transforming outsourced network functions to deliver operational excellence across critical infrastructure services Strong understanding of ITIL disciplines, including Incident, Problem, Change and Service Management Proven ability to influence senior stakeholders and communicate complex technical topics to non-technical audiences A clear viewpoint on effective service reporting and governance with a proven ability to leverage that to deliver meaningful results Strong commercial awareness, including budget management, cost control and FinOps principles Strong analytical and problem-solving skills, with the ability to make informed decisions in fast-paced environments We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products.We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 60,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation,manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us! As the journey continues of bringing together the strengths of both organisations, during your candidate experience you may engage with our colleagues from International Paper! You could visit an International Paper or DS Smith site or office.
27/07/2026
Full time
About the Role Networks Manager - EMEA (Network Service Owner) About the Role We're looking for an experienced Networks Manager - EMEA to to lead the strategy, performance and evolution of the network services underpinning our EMEA wide business. Reporting to the Infrastructure Director, this is a critical leadership role within the Infrastructure, Security and Services organisation, responsible for ensuring the delivery of secure, resilient and high-performing network services that meet the needs of a complex international business. You'll combine operational excellence with strategic thinking, driving service quality today while contributing to shaping the future network roadmap alongside our team of architects. As the operational owner of network services, you'll coordinate and manage third-party partners, ensuring robust service management across the scope of our network services. You'll play a role in influencing technology decisions, supporting business transformation initiatives and ensuring our network capabilities continue to evolve in line with business needs. Key Responsibilities Own and lead the end-to-end network service, ensuring availability, capacity and performance targets are consistently achieved Support definition of the network technology roadmap, balancing operational stability, innovation and future business requirements Delivery of network services through 3rd party vendors, leveraging data and dashboards to understand service and vendor performance and to hold suppliers to account as needed Drive operational excellence through effective service management, including incident, problem, change, risk and supplier management Partner closely with IT Business Partners and stakeholders to ensure service delivery meets business expectations Lead the successful transition of new network services and technologies into operational support through alignment with delivery teams Establish and maintain standards, policies and procedures aligned to industry best practice Manage service risks and collaborate with governance teams to ensure appropriate visibility and mitigation plans are in place Develop strong FinOps disciplines, ensuring effective cost management and budget control across the network estate Provide technical leadership and subject matter expertise, enabling informed decision-making across Infrastructure and Technology teams Support major projects with resource planning and support from within the supplier landscape Coordinate and manage third-party suppliers to ensure high-quality service delivery and value for money, working with our supplier management function and suppliers as needed to implement service improvement plans Drive continuous improvement initiatives, leveraging operational data and service insights to enhance performance About You You're an experienced infrastructure or network leader who thrives in complex enterprise environments and combines strong technical expertise with excellent stakeholder management skills. We're looking for: Significant experience leading enterprise network services within a large, complex organisation A highly operational focus, with prior experience defining and monitoring day to day practices which proactively protect the service Experience of major incident management within a business critical service - managing stakeholder expectations whilst driving resolution through technical 3rd parties Strong knowledge of network technologies, operations and service management best practices Experience managing network vendors, suppliers and outsourced service providers within a 100% outsourced model Demonstrated success in transforming outsourced network functions to deliver operational excellence across critical infrastructure services Strong understanding of ITIL disciplines, including Incident, Problem, Change and Service Management Proven ability to influence senior stakeholders and communicate complex technical topics to non-technical audiences A clear viewpoint on effective service reporting and governance with a proven ability to leverage that to deliver meaningful results Strong commercial awareness, including budget management, cost control and FinOps principles Strong analytical and problem-solving skills, with the ability to make informed decisions in fast-paced environments We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products.We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 60,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation,manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us! As the journey continues of bringing together the strengths of both organisations, during your candidate experience you may engage with our colleagues from International Paper! You could visit an International Paper or DS Smith site or office.
Job Description Job Title: Data Protection Officer Service Area: Law and Governance Division: Data Protection / Information Governance Grade: MMB Working Hours: 20 hours per week Work Base: Civic Offices Working Arrangement: Agile / Flexible Working Reports To: Corporate Head of Law and Governance Direct Reports: None Indirect Reporting Responsibility: Information Governance Officer The post holder will act as the Council's Data Protection Officer and will be responsible for overseeing and promoting compliance with data protection legislation across the organisation. The role will provide expert advice, guidance and assurance to elected Members, senior leaders, managers and officers on all matters relating to data protection, information governance and the lawful processing of personal information. The post holder will support the development and delivery of the Council's data protection and information governance framework, ensuring that personal data is handled fairly, lawfully, securely and transparently. The post holder will act as the Council's principal point of contact with the Information Commissioner's Office (ICO) on data protection matters, including regulatory enquiries, breaches and compliance issues. Key Responsibilities Data Protection Advice and Compliance Provide expert advice and guidance to Council officers, elected Members and senior management on all aspects of data protection legislation. Advise services on the lawful collection, use, sharing, storage and disposal of personal data. Promote a strong culture of data protection compliance and good information governance practice across the Council. Provide advice on the implications of changes in data protection legislation, guidance and regulatory expectations. Ensure Council policies, procedures and documentation relating to data protection remain current and effective. Data Protection Impact Assessments (DPIAs) Provide expert advice and support in the preparation, review and approval of Data Protection Impact Assessments. Maintain oversight of the Council's DPIA process, including monitoring progress and identifying areas of risk. Advise project teams, programmes and services on privacy risks associated with new initiatives, systems and data processing activities. Information Commissioner's Office (ICO) Liaison Act as the Council's primary contact point for the ICO on matters relating to data protection compliance. Cooperate with the ICO in relation to regulatory enquiries, investigations and consultations. Support the Council in responding appropriately to regulatory requirements and recommendations. Data Breaches and Incidents Investigate personal data breaches and information governance incidents. Assess risks, identify causes and recommend improvements to policies, procedures and working practices. Report significant breaches, complaints and compliance issues to the Corporate Head of Law and Governance, Senior Information Risk Owner (SIRO), Corporate Leadership Team and senior management as appropriate. Maintain appropriate records of data protection incidents and actions taken. Individual Rights and Data Protection Requests Provide advice and support in relation to individuals exercising their data protection rights. Review and advise on requests relating to access, rectification, restriction, erasure and other rights under data protection legislation. Ensure responses are legally compliant and that decisions are appropriately documented. Auditing, Monitoring and Assurance Participate in data protection audits, reviews and compliance assessments across Council services. Identify areas of risk and provide recommendations for improvement. Monitor compliance with Council policies, procedures and legal requirements. Provide assurance reports on data protection matters to senior management. Policies, Guidance and Training Draft, review and maintain data protection policies, procedures, guidance and supporting documentation. Develop and deliver staff training and awareness sessions on data protection responsibilities. Promote best practice in handling personal information across the Council. Information Governance Leadership Lead and support the Council's Information Governance Group. Ensure governance actions are clearly assigned, monitored and progressed. Support corporate projects and participate in relevant project groups where required. Work collaboratively with internal teams and external partners on information sharing arrangements and agreements. Knowledge, Skills and Experience The post holder will be expected to demonstrate: Knowledge Strong knowledge and understanding of UK GDPR and the Data Protection Act 2018. Knowledge of information governance principles and regulatory requirements. Understanding of data protection risks within a public sector environment. Knowledge of DPIAs, data sharing arrangements, privacy notices and breach management processes. Skills Ability to provide clear, practical and proportionate advice on complex data protection issues. Ability to interpret legislation and translate requirements into practical guidance. Strong written communication skills, including policy and report writing. Ability to investigate issues, identify risks and recommend solutions. Ability to influence and challenge colleagues at all levels of the organisation. Experience Experience of working in a data protection, information governance, compliance, legal or regulatory environment. Experience of advising organisations on data protection obligations. Experience of managing or supporting data breaches, audits and compliance reviews. Experience of delivering training and awareness sessions. Key Relationships Corporate Head of Law and Governance Senior Information Risk Owner (SIRO) Corporate Leadership Team Council officers and service managers Elected Members Information Governance colleagues IT and cyber security teams External partners and regulatory bodies Role Summary The Data Protection Officer provides independent specialist advice, assurance and oversight to ensure the Council complies with its legal obligations relating to personal data. The role supports a culture of responsible information handling and helps the Council manage data protection risks effectively.
26/07/2026
Full time
Job Description Job Title: Data Protection Officer Service Area: Law and Governance Division: Data Protection / Information Governance Grade: MMB Working Hours: 20 hours per week Work Base: Civic Offices Working Arrangement: Agile / Flexible Working Reports To: Corporate Head of Law and Governance Direct Reports: None Indirect Reporting Responsibility: Information Governance Officer The post holder will act as the Council's Data Protection Officer and will be responsible for overseeing and promoting compliance with data protection legislation across the organisation. The role will provide expert advice, guidance and assurance to elected Members, senior leaders, managers and officers on all matters relating to data protection, information governance and the lawful processing of personal information. The post holder will support the development and delivery of the Council's data protection and information governance framework, ensuring that personal data is handled fairly, lawfully, securely and transparently. The post holder will act as the Council's principal point of contact with the Information Commissioner's Office (ICO) on data protection matters, including regulatory enquiries, breaches and compliance issues. Key Responsibilities Data Protection Advice and Compliance Provide expert advice and guidance to Council officers, elected Members and senior management on all aspects of data protection legislation. Advise services on the lawful collection, use, sharing, storage and disposal of personal data. Promote a strong culture of data protection compliance and good information governance practice across the Council. Provide advice on the implications of changes in data protection legislation, guidance and regulatory expectations. Ensure Council policies, procedures and documentation relating to data protection remain current and effective. Data Protection Impact Assessments (DPIAs) Provide expert advice and support in the preparation, review and approval of Data Protection Impact Assessments. Maintain oversight of the Council's DPIA process, including monitoring progress and identifying areas of risk. Advise project teams, programmes and services on privacy risks associated with new initiatives, systems and data processing activities. Information Commissioner's Office (ICO) Liaison Act as the Council's primary contact point for the ICO on matters relating to data protection compliance. Cooperate with the ICO in relation to regulatory enquiries, investigations and consultations. Support the Council in responding appropriately to regulatory requirements and recommendations. Data Breaches and Incidents Investigate personal data breaches and information governance incidents. Assess risks, identify causes and recommend improvements to policies, procedures and working practices. Report significant breaches, complaints and compliance issues to the Corporate Head of Law and Governance, Senior Information Risk Owner (SIRO), Corporate Leadership Team and senior management as appropriate. Maintain appropriate records of data protection incidents and actions taken. Individual Rights and Data Protection Requests Provide advice and support in relation to individuals exercising their data protection rights. Review and advise on requests relating to access, rectification, restriction, erasure and other rights under data protection legislation. Ensure responses are legally compliant and that decisions are appropriately documented. Auditing, Monitoring and Assurance Participate in data protection audits, reviews and compliance assessments across Council services. Identify areas of risk and provide recommendations for improvement. Monitor compliance with Council policies, procedures and legal requirements. Provide assurance reports on data protection matters to senior management. Policies, Guidance and Training Draft, review and maintain data protection policies, procedures, guidance and supporting documentation. Develop and deliver staff training and awareness sessions on data protection responsibilities. Promote best practice in handling personal information across the Council. Information Governance Leadership Lead and support the Council's Information Governance Group. Ensure governance actions are clearly assigned, monitored and progressed. Support corporate projects and participate in relevant project groups where required. Work collaboratively with internal teams and external partners on information sharing arrangements and agreements. Knowledge, Skills and Experience The post holder will be expected to demonstrate: Knowledge Strong knowledge and understanding of UK GDPR and the Data Protection Act 2018. Knowledge of information governance principles and regulatory requirements. Understanding of data protection risks within a public sector environment. Knowledge of DPIAs, data sharing arrangements, privacy notices and breach management processes. Skills Ability to provide clear, practical and proportionate advice on complex data protection issues. Ability to interpret legislation and translate requirements into practical guidance. Strong written communication skills, including policy and report writing. Ability to investigate issues, identify risks and recommend solutions. Ability to influence and challenge colleagues at all levels of the organisation. Experience Experience of working in a data protection, information governance, compliance, legal or regulatory environment. Experience of advising organisations on data protection obligations. Experience of managing or supporting data breaches, audits and compliance reviews. Experience of delivering training and awareness sessions. Key Relationships Corporate Head of Law and Governance Senior Information Risk Owner (SIRO) Corporate Leadership Team Council officers and service managers Elected Members Information Governance colleagues IT and cyber security teams External partners and regulatory bodies Role Summary The Data Protection Officer provides independent specialist advice, assurance and oversight to ensure the Council complies with its legal obligations relating to personal data. The role supports a culture of responsible information handling and helps the Council manage data protection risks effectively.
Quality ManagerApplylocations: Cumbriatime type: Full timeposted on: Posted Todayjob requisition id: R Title: Quality Manager The Programme and Project Partners (PPP) model was mobilised in 2019 with the purpose of transforming major project delivery at the Sellafield nuclear site. The partnership is delivering a 20-year pipeline of major infrastructure projects to support the decommissioning of Sellafield and to create a clean and safe environment for future generations. In delivering its pipeline of large-scale infrastructure projects, PPP is creating opportunities for its people, supply chain, economy and communities. KBR's rapidly growing nuclear team of teams is working at the forefront of the UK's nuclear space on some of the most exciting new-build, defence and decommissioning programmes. KBR was recently named a "Great Place to Work-Certified" company, an honour that underscores the company's commitment to being a UK employer of choice for people who want to do work that matters. Due to the nature of our work and security requirements, KBR does not offer sponsorship for this role. We can only consider applicants with the right to live and work in the United Kingdom Quality Manager The Quality Manager is responsible for establishing, maintaining, and improving the Quality Management Framework across PPP. Operating within a highly regulated nuclear environment, the role acts as the integrator between Sellafield Ltd, PPP principal contractors, and major projects to ensure compliance are embedded consistently and effectively across all activities.This role ensures assurance arrangements are in place, performance is effectively monitored and reported, and continuous improvement is driven through data-led insights, stakeholder collaboration, and best practice. Key Accountabilities and Responsibilities Quality Management and Assurance Ensure compliance with relevant standards and processes (e.g., ISO 9001 or equivalent organisational systems). Support forums by providing quality insights, assurance updates, and performance reports. Identify and escalate risks relating to quality, compliance, and service delivery. Contribute to organisational risk management processes. Support management review processes in accordance with PPP requirements. Conduct independent audits and other assurance activities as required for the Quality capability. Prepare and present reports, clearly communicating findings to auditees. Collect and share learning from experience (LFE) and best practice. Compile and submit KPI data for periodic audit and assurance reporting. Maintain documented procedures, policies, and governance arrangements. Interface and engage with key stakeholders to promote a joined-up approach to quality and safety. Promote Nuclear Safety expectations and standards. Performance Monitoring and Measurement. Establish and manage key performance indicators (KPIs) and quality metrics. Monitor overall performance, identifying trends, risks, and improvement opportunities. Ensure consistent measurements are applied across all of PPP. Analyse data to provide actionable insights and support evidence-based decision making. Dashboards and Reporting Design, develop, and maintain quality dashboards and performance reports. Present clear, concise, and meaningful data visualisations to senior stakeholders. Provide regular reporting on quality metrics, compliance status, risks, and improvement activities. Ensure data integrity, accuracy, and consistency across all reporting outputs. Continuous improvement Apply improvement tools and techniques, and structured methodologies to analyse problems and implement solutions to provide benefits to the business. Investigate quality related concerns and events, and identify appropriate corrective / preventive action, escalating quality issues to management. Identify and implement quality improvements and influence management to implement changes. Stakeholder Engagement . Act as a trusted advisor on quality, assurance, and improvement matters. Provide coaching and guidance to teams on quality standards and best practice. Collaborate with cross-functional teams to drive alignment and consistency. Skills, knowledge and experience Essential Proven experience in quality management. Demonstrated ability to lead continuous improvement initiatives. Strong analytical and problem-solving skills. Excellent communication and stakeholder engagement skills. Experience with audit and compliance processes. Knowledge of ISO 9000, ISO 9001 and other management system standards Desirable Professional certification (e.g. CQI/IRCA) Relevant security clearance level to access and inspect areas of site within area of responsibility. Experience of working with the supply chain and of supply chain quality requirements, and ability to support commercial processes including evaluation boards and supplier assessments. Behaviours Strong communicator, able to translate regulatory and technical requirements into clear expectations. Collaborative and influential, with the ability to align multiple stakeholders around common goals.The role would require regularly working in the office so you would need to be located in a daily commutable distance.
26/07/2026
Full time
Quality ManagerApplylocations: Cumbriatime type: Full timeposted on: Posted Todayjob requisition id: R Title: Quality Manager The Programme and Project Partners (PPP) model was mobilised in 2019 with the purpose of transforming major project delivery at the Sellafield nuclear site. The partnership is delivering a 20-year pipeline of major infrastructure projects to support the decommissioning of Sellafield and to create a clean and safe environment for future generations. In delivering its pipeline of large-scale infrastructure projects, PPP is creating opportunities for its people, supply chain, economy and communities. KBR's rapidly growing nuclear team of teams is working at the forefront of the UK's nuclear space on some of the most exciting new-build, defence and decommissioning programmes. KBR was recently named a "Great Place to Work-Certified" company, an honour that underscores the company's commitment to being a UK employer of choice for people who want to do work that matters. Due to the nature of our work and security requirements, KBR does not offer sponsorship for this role. We can only consider applicants with the right to live and work in the United Kingdom Quality Manager The Quality Manager is responsible for establishing, maintaining, and improving the Quality Management Framework across PPP. Operating within a highly regulated nuclear environment, the role acts as the integrator between Sellafield Ltd, PPP principal contractors, and major projects to ensure compliance are embedded consistently and effectively across all activities.This role ensures assurance arrangements are in place, performance is effectively monitored and reported, and continuous improvement is driven through data-led insights, stakeholder collaboration, and best practice. Key Accountabilities and Responsibilities Quality Management and Assurance Ensure compliance with relevant standards and processes (e.g., ISO 9001 or equivalent organisational systems). Support forums by providing quality insights, assurance updates, and performance reports. Identify and escalate risks relating to quality, compliance, and service delivery. Contribute to organisational risk management processes. Support management review processes in accordance with PPP requirements. Conduct independent audits and other assurance activities as required for the Quality capability. Prepare and present reports, clearly communicating findings to auditees. Collect and share learning from experience (LFE) and best practice. Compile and submit KPI data for periodic audit and assurance reporting. Maintain documented procedures, policies, and governance arrangements. Interface and engage with key stakeholders to promote a joined-up approach to quality and safety. Promote Nuclear Safety expectations and standards. Performance Monitoring and Measurement. Establish and manage key performance indicators (KPIs) and quality metrics. Monitor overall performance, identifying trends, risks, and improvement opportunities. Ensure consistent measurements are applied across all of PPP. Analyse data to provide actionable insights and support evidence-based decision making. Dashboards and Reporting Design, develop, and maintain quality dashboards and performance reports. Present clear, concise, and meaningful data visualisations to senior stakeholders. Provide regular reporting on quality metrics, compliance status, risks, and improvement activities. Ensure data integrity, accuracy, and consistency across all reporting outputs. Continuous improvement Apply improvement tools and techniques, and structured methodologies to analyse problems and implement solutions to provide benefits to the business. Investigate quality related concerns and events, and identify appropriate corrective / preventive action, escalating quality issues to management. Identify and implement quality improvements and influence management to implement changes. Stakeholder Engagement . Act as a trusted advisor on quality, assurance, and improvement matters. Provide coaching and guidance to teams on quality standards and best practice. Collaborate with cross-functional teams to drive alignment and consistency. Skills, knowledge and experience Essential Proven experience in quality management. Demonstrated ability to lead continuous improvement initiatives. Strong analytical and problem-solving skills. Excellent communication and stakeholder engagement skills. Experience with audit and compliance processes. Knowledge of ISO 9000, ISO 9001 and other management system standards Desirable Professional certification (e.g. CQI/IRCA) Relevant security clearance level to access and inspect areas of site within area of responsibility. Experience of working with the supply chain and of supply chain quality requirements, and ability to support commercial processes including evaluation boards and supplier assessments. Behaviours Strong communicator, able to translate regulatory and technical requirements into clear expectations. Collaborative and influential, with the ability to align multiple stakeholders around common goals.The role would require regularly working in the office so you would need to be located in a daily commutable distance.
Exciting Career Opportunity as a QHSE Systems Manager at Linde Material Handling. Are you ready to take the next step in your career? Join Linde Material Handling, a global leader in forklift trucks and warehouse equipment, and become part of a team that values innovation, collaboration, and excellence. About the Role The QHSE Systems Manager role is to ensure ISO certification and legal compliance across KION ITS UK&I organisation. To establish, develop, implement and maintain business systems, policies and procedures. Working as part of an integrated team within the QHSE and wider UK and Ireland business operation. We offer: Flexible Working: Hybrid and adaptable arrangements to maintain a healthy work-life balance Financial Benefits: Competitive salary, salary sacrifice pension scheme, life assurance, and exclusive discount vouchers Generous Leave: 25 days annual holiday plus statutory bank holidays to recharge and relax Responsibilities include: Actively support the brand senior leadership teams to continuously improve IMS performance synergies to ensure an efficient, safe, healthy and environmentally responsible workplace Promptly escalates any issues with ISO system performance to the appropriate senior management and develop resolution action plans where required Share all significant findings and relevant activities in the pursuit of QHSE delivery and performance Ensure scheduled IMS internal audits are undertaken with respective senior leadership teams Actively and visibly guide and support company staff to develop and implement initiatives aimed to continuously improve IMS System performance, ensuring the overall scope of the IMS is consistent and appropriate for the business needs Advise the business around external stakeholder engagement (Accreditation/certification schemes, warrants, statutory reporting etc) Advise and guide the business around internal stakeholder requirements & resources Actively support both the analysis & effective close out of customer satisfaction monitoring Lead the development of internal IMS information systems such as - SaaS cloud-based software for all respective product brands Monitor internal audit programme & regular scheduled visits to all relevant company remote sites and activities to ensure appropriate IMS expectations are understood and complied with Carry out IMS internal audits to a high standard with supporting evidence and recommended corrective actions What We're Looking For Up to date knowledge of both existing and impending QHSE legislation and ISO standards with the ability to interpret, prioritise and leverage best practice NEBOSH National Certificate, preferably Diploma or working towards Professional membership of IOSH or equivalent ISO 9001, 45001, 14001 Audit experience (formal Internal / lead auditor qualification ideally) Experience in governance and internal audit activities with the aim to ensure compliance, identify best practice and implement continual improvement programs Skills to analyse root cause, identify trends and track corrective actions to completion Strong negotiation and communication skills, with the ability to interact and build relationships at all organisational levels Demonstrable experience with continual improvement techniques Strong analytical and project management experience in relation to continual improvement projects Demonstrable QHSE experience within a service/manufacturing/logistics industry or other relevant - environment Our Commitment to Inclusion Linde Material Handling is an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, race, religion, or sexual orientation. If you require adjustments during the application or interview process, please let us know. Please note: Successful candidates must provide proof of the right to work in the UK. We are unable to offer sponsorship or relocation assistance at this time. KION brands keep the world moving - globally, regionally, and locally. KION is the Supply Chain Solutions Company. With over 42,000 employees in more than 100 countries, we enable smart, sustainable, and reliable supply chains worldwide - wherever goods are stored, moved, or delivered. KION offers its customers the full spectrum of solutions to make their supply chains future-ready. Our international brands, Linde Material Handling, STILL, and Baoli and our regional brands, Fenwick and OM, stand for outstanding technological innovation, intelligent automation and service excellence in forklift trucks and warehouse equipment. Dematic complements this expertise with state-of-the-art automation technology and AI-supported software solutions that optimize intralogistics across warehousing, production, and distribution. Whether locally or globally - we offer exciting career opportunities in an innovative environment shaped by our core values: Integrity, Collaboration, Courage, and Excellence. Together, we create the magic of supply chain solutions. Join our team - Push it forward.
26/07/2026
Full time
Exciting Career Opportunity as a QHSE Systems Manager at Linde Material Handling. Are you ready to take the next step in your career? Join Linde Material Handling, a global leader in forklift trucks and warehouse equipment, and become part of a team that values innovation, collaboration, and excellence. About the Role The QHSE Systems Manager role is to ensure ISO certification and legal compliance across KION ITS UK&I organisation. To establish, develop, implement and maintain business systems, policies and procedures. Working as part of an integrated team within the QHSE and wider UK and Ireland business operation. We offer: Flexible Working: Hybrid and adaptable arrangements to maintain a healthy work-life balance Financial Benefits: Competitive salary, salary sacrifice pension scheme, life assurance, and exclusive discount vouchers Generous Leave: 25 days annual holiday plus statutory bank holidays to recharge and relax Responsibilities include: Actively support the brand senior leadership teams to continuously improve IMS performance synergies to ensure an efficient, safe, healthy and environmentally responsible workplace Promptly escalates any issues with ISO system performance to the appropriate senior management and develop resolution action plans where required Share all significant findings and relevant activities in the pursuit of QHSE delivery and performance Ensure scheduled IMS internal audits are undertaken with respective senior leadership teams Actively and visibly guide and support company staff to develop and implement initiatives aimed to continuously improve IMS System performance, ensuring the overall scope of the IMS is consistent and appropriate for the business needs Advise the business around external stakeholder engagement (Accreditation/certification schemes, warrants, statutory reporting etc) Advise and guide the business around internal stakeholder requirements & resources Actively support both the analysis & effective close out of customer satisfaction monitoring Lead the development of internal IMS information systems such as - SaaS cloud-based software for all respective product brands Monitor internal audit programme & regular scheduled visits to all relevant company remote sites and activities to ensure appropriate IMS expectations are understood and complied with Carry out IMS internal audits to a high standard with supporting evidence and recommended corrective actions What We're Looking For Up to date knowledge of both existing and impending QHSE legislation and ISO standards with the ability to interpret, prioritise and leverage best practice NEBOSH National Certificate, preferably Diploma or working towards Professional membership of IOSH or equivalent ISO 9001, 45001, 14001 Audit experience (formal Internal / lead auditor qualification ideally) Experience in governance and internal audit activities with the aim to ensure compliance, identify best practice and implement continual improvement programs Skills to analyse root cause, identify trends and track corrective actions to completion Strong negotiation and communication skills, with the ability to interact and build relationships at all organisational levels Demonstrable experience with continual improvement techniques Strong analytical and project management experience in relation to continual improvement projects Demonstrable QHSE experience within a service/manufacturing/logistics industry or other relevant - environment Our Commitment to Inclusion Linde Material Handling is an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, race, religion, or sexual orientation. If you require adjustments during the application or interview process, please let us know. Please note: Successful candidates must provide proof of the right to work in the UK. We are unable to offer sponsorship or relocation assistance at this time. KION brands keep the world moving - globally, regionally, and locally. KION is the Supply Chain Solutions Company. With over 42,000 employees in more than 100 countries, we enable smart, sustainable, and reliable supply chains worldwide - wherever goods are stored, moved, or delivered. KION offers its customers the full spectrum of solutions to make their supply chains future-ready. Our international brands, Linde Material Handling, STILL, and Baoli and our regional brands, Fenwick and OM, stand for outstanding technological innovation, intelligent automation and service excellence in forklift trucks and warehouse equipment. Dematic complements this expertise with state-of-the-art automation technology and AI-supported software solutions that optimize intralogistics across warehousing, production, and distribution. Whether locally or globally - we offer exciting career opportunities in an innovative environment shaped by our core values: Integrity, Collaboration, Courage, and Excellence. Together, we create the magic of supply chain solutions. Join our team - Push it forward.
Title: Quality Manager The Programme and Project Partners (PPP) model was mobilised in 2019 with the purpose of transforming major project delivery at the Sellafield nuclear site. The partnership is delivering a 20-year pipeline of major infrastructure projects to support the decommissioning of Sellafield and to create a clean and safe environment for future generations. In delivering its pipeline of large-scale infrastructure projects, PPP is creating opportunities for its people, supply chain, economy and communities. KBR's rapidly growing nuclear team of teams is working at the forefront of the UK's nuclear space on some of the most exciting new-build, defence and decommissioning programmes. KBR was recently named a "Great Place to Work-Certified" company, an honour that underscores the company's commitment to being a UK employer of choice for people who want to do work that matters. Due to the nature of our work and security requirements, KBR does not offer sponsorship for this role. We can only consider applicants with the right to live and work in the United Kingdom. The Quality Manager is responsible for establishing, maintaining, and improving the Quality Management Framework across PPP. Operating within a highly regulated nuclear environment, the role acts as the integrator between Sellafield Ltd, PPP principal contractors, and major projects to ensure compliance are embedded consistently and effectively across all activities. This role ensures assurance arrangements are in place, performance is effectively monitored and reported, and continuous improvement is driven through data-led insights, stakeholder collaboration, and best practice. Key Accountabilities and Responsibilities Quality Management and Assurance Ensure compliance with relevant standards and processes (e.g., ISO 9001 or equivalent organisational systems). Support forums by providing quality insights, assurance updates, and performance reports. Identify and elevate risks relating to quality, compliance, and service delivery. Contribute to organisational risk management processes. Support management review processes in accordance with PPP requirements. Conduct independent audits and other assurance activities as required for the Quality capability. Prepare and present reports, clearly communicating findings to auditees. Collect and share learning from experience (LFE) and best practice. Compile and submit KPI data for periodic audit and assurance reporting. Maintain documented procedures, policies, and governance arrangements. Interface and engage with key stakeholders to promote a joined-up approach to quality and safety. Promote Nuclear Safety expectations and standards. Performance Monitoring and Measurement Establish and manage key performance indicators (KPIs) and quality metrics. Monitor overall performance, identifying trends, risks, and improvement opportunities. Ensure consistent measurements are applied across all of PPP. Analyse data to provide actionable insights and support evidence-based decision making. Dashboards and Reporting Design, develop, and maintain quality dashboards and performance reports. Present clear, concise, and meaningful data visualisations to senior stakeholders. Provide regular reporting on quality metrics, compliance status, risks, and improvement activities. Ensure data integrity, accuracy, and consistency across all reporting outputs. Continuous improvement Apply improvement tools and techniques, and structured methodologies to analyse problems and implement solutions to provide benefits to the business. Investigate quality related concerns and events, and identify appropriate corrective / preventive action, escalating quality issues to management. Identify and implement quality improvements and influence management to implement changes. Stakeholder Engagement Act as a trusted advisor on quality, assurance, and improvement matters. Provide coaching and guidance to teams on quality standards and best practice. Collaborate with cross-functional teams to drive alignment and consistency. Skills, knowledge and experience Essential Proven experience in quality management. Demonstrated ability to lead continuous improvement initiatives. Strong analytical and problem-solving skills. Excellent communication and stakeholder engagement skills. Experience with audit and compliance processes. Knowledge of ISO 9000, ISO 9001 and other management system standards. Desirable Professional certification (e.g. CQI/IRCA) Relevant security clearance level to access and inspect areas of site within area of responsibility. Experience of working with the supply chain and of supply chain quality requirements, and ability to support commercial processes including evaluation boards and supplier assessments. Behaviours Strong communicator, able to translate regulatory and technical requirements into clear expectations. Collaborative and influential, with the ability to align multiple stakeholders around common goals. The role would require regularly working in the office so you would need to be located in a daily commutable distance. KBR - Delivering Solutions, Changing the World. KBR brings together the best and brightest to deliver science, technology and engineering solutions that help governments and companies around the world accomplish their most critical missions and objectives. In everything we do, we are guided by our ONE KBR Values: We Value Our People - We create diverse, inclusive environments in which each person can feel safe, respected and valued, and where everyone has opportunities to grow and reach their full potential. We Deliver - We are uncompromising in our commitment to deliver innovative, high-quality, technology-led solutions for our customers and exceptional, sustainable value for all our stakeholders. We Are People of Integrity - We value honesty, trust, courage, fairness, prudence and tenacity. We believe doing what's right for the planet, the communities where we work, and our people is good for business. We Empower - We empower our people with a shared purpose, the right tools and the supportive culture they need to be proactive decision-makers, to be adaptive to change, and to succeed. We Are a Team of Teams - We have a will to succeed, but we value the achievements of our team of teams over individual accomplishments. Our collective focus makes us a better, stronger, more effective company. We have also embedded environmental, social and governance (ESG) principles in every business operation and corporate function. Not only are we committed to operating safely, sustainably and equitably, but we are also committed to using our capabilities and expertise to help our customers accomplish their sustainability goals. Worldwide, KBR employs a diverse workforce approximately 29,000 people strong, with customers in more than 80 countries and operations in 40 countries. At KBR, We Deliver.
26/07/2026
Full time
Title: Quality Manager The Programme and Project Partners (PPP) model was mobilised in 2019 with the purpose of transforming major project delivery at the Sellafield nuclear site. The partnership is delivering a 20-year pipeline of major infrastructure projects to support the decommissioning of Sellafield and to create a clean and safe environment for future generations. In delivering its pipeline of large-scale infrastructure projects, PPP is creating opportunities for its people, supply chain, economy and communities. KBR's rapidly growing nuclear team of teams is working at the forefront of the UK's nuclear space on some of the most exciting new-build, defence and decommissioning programmes. KBR was recently named a "Great Place to Work-Certified" company, an honour that underscores the company's commitment to being a UK employer of choice for people who want to do work that matters. Due to the nature of our work and security requirements, KBR does not offer sponsorship for this role. We can only consider applicants with the right to live and work in the United Kingdom. The Quality Manager is responsible for establishing, maintaining, and improving the Quality Management Framework across PPP. Operating within a highly regulated nuclear environment, the role acts as the integrator between Sellafield Ltd, PPP principal contractors, and major projects to ensure compliance are embedded consistently and effectively across all activities. This role ensures assurance arrangements are in place, performance is effectively monitored and reported, and continuous improvement is driven through data-led insights, stakeholder collaboration, and best practice. Key Accountabilities and Responsibilities Quality Management and Assurance Ensure compliance with relevant standards and processes (e.g., ISO 9001 or equivalent organisational systems). Support forums by providing quality insights, assurance updates, and performance reports. Identify and elevate risks relating to quality, compliance, and service delivery. Contribute to organisational risk management processes. Support management review processes in accordance with PPP requirements. Conduct independent audits and other assurance activities as required for the Quality capability. Prepare and present reports, clearly communicating findings to auditees. Collect and share learning from experience (LFE) and best practice. Compile and submit KPI data for periodic audit and assurance reporting. Maintain documented procedures, policies, and governance arrangements. Interface and engage with key stakeholders to promote a joined-up approach to quality and safety. Promote Nuclear Safety expectations and standards. Performance Monitoring and Measurement Establish and manage key performance indicators (KPIs) and quality metrics. Monitor overall performance, identifying trends, risks, and improvement opportunities. Ensure consistent measurements are applied across all of PPP. Analyse data to provide actionable insights and support evidence-based decision making. Dashboards and Reporting Design, develop, and maintain quality dashboards and performance reports. Present clear, concise, and meaningful data visualisations to senior stakeholders. Provide regular reporting on quality metrics, compliance status, risks, and improvement activities. Ensure data integrity, accuracy, and consistency across all reporting outputs. Continuous improvement Apply improvement tools and techniques, and structured methodologies to analyse problems and implement solutions to provide benefits to the business. Investigate quality related concerns and events, and identify appropriate corrective / preventive action, escalating quality issues to management. Identify and implement quality improvements and influence management to implement changes. Stakeholder Engagement Act as a trusted advisor on quality, assurance, and improvement matters. Provide coaching and guidance to teams on quality standards and best practice. Collaborate with cross-functional teams to drive alignment and consistency. Skills, knowledge and experience Essential Proven experience in quality management. Demonstrated ability to lead continuous improvement initiatives. Strong analytical and problem-solving skills. Excellent communication and stakeholder engagement skills. Experience with audit and compliance processes. Knowledge of ISO 9000, ISO 9001 and other management system standards. Desirable Professional certification (e.g. CQI/IRCA) Relevant security clearance level to access and inspect areas of site within area of responsibility. Experience of working with the supply chain and of supply chain quality requirements, and ability to support commercial processes including evaluation boards and supplier assessments. Behaviours Strong communicator, able to translate regulatory and technical requirements into clear expectations. Collaborative and influential, with the ability to align multiple stakeholders around common goals. The role would require regularly working in the office so you would need to be located in a daily commutable distance. KBR - Delivering Solutions, Changing the World. KBR brings together the best and brightest to deliver science, technology and engineering solutions that help governments and companies around the world accomplish their most critical missions and objectives. In everything we do, we are guided by our ONE KBR Values: We Value Our People - We create diverse, inclusive environments in which each person can feel safe, respected and valued, and where everyone has opportunities to grow and reach their full potential. We Deliver - We are uncompromising in our commitment to deliver innovative, high-quality, technology-led solutions for our customers and exceptional, sustainable value for all our stakeholders. We Are People of Integrity - We value honesty, trust, courage, fairness, prudence and tenacity. We believe doing what's right for the planet, the communities where we work, and our people is good for business. We Empower - We empower our people with a shared purpose, the right tools and the supportive culture they need to be proactive decision-makers, to be adaptive to change, and to succeed. We Are a Team of Teams - We have a will to succeed, but we value the achievements of our team of teams over individual accomplishments. Our collective focus makes us a better, stronger, more effective company. We have also embedded environmental, social and governance (ESG) principles in every business operation and corporate function. Not only are we committed to operating safely, sustainably and equitably, but we are also committed to using our capabilities and expertise to help our customers accomplish their sustainability goals. Worldwide, KBR employs a diverse workforce approximately 29,000 people strong, with customers in more than 80 countries and operations in 40 countries. At KBR, We Deliver.
Country: United Kingdom of Great Britain and Northern Ireland Creation Date: 23-Jul-2026 Employment Type: Permanent Employment Type: Full time Ref #: Description & Requirements Role Title: Delivery Lead Department: COO - Transformation and Change Delivery Team: Transformation Execution Location: London Type: Permanent About the Role: This role will be reporting into the Head of Transformation Execution, as part of the Transformation and Change Delivery team for LM Re. The Delivery Lead will be responsible for the planning, management and delivery of an agreed and evolving set of transformation initiatives. The Delivery Lead is also responsible for implementing, maintaining and championing agile practices at the portfolio level. This role will be initially focussed on working with the change and delivery teams to ensure alignment across the business objectives and delivery roadmap, while working with colleagues across Business Agility and technology to successfully deliver. In this role, you will lead in the execution of your projects, tracking progress against the enterprise roadmap milestones, as well as measuring strategic initiative performance against key objectives. Monitoring project performance and delivery health through metrics focused on velocity, quality and predictability. About the Department & Team: Liberty Mutual Reinsurance (LM Re) is one of four core pillars (North America, LII, LM Re and Global Surety) that make up the Global Risk Solutions (GRS), business unit. LM Re is situated in all core global market hubs and offers treaty property, casualty and specialty products across key North America, South America, European, UK, Middle East, Asia Pacific, and other international locations. We provide brokers and cedants with a broad product range through both the Company and Lloyd's markets and have approximately 200 employees in 13 offices around the world. Key Responsibilities: Work with stakeholders, contributors and suppliers to ensure new initiatives and deliverables are understood, evaluated, prioritised and implemented to plan and to budget. Support the teams by understanding the roadmaps and working with and coaching delivery teams to identify where potential blockers or impediments to delivery are. Run, manage and close projects and other initiatives in accordance with Agile practices, accountable for the full end to end project lifecycle. Ensure that a suitable BAU transition plan is in place for projects within the delivery that addresses the readiness of users, the testing and compatibility of systems and the realisation of benefits. Liaise with Change colleagues to engage and manage stakeholders and for advice and support in producing relevant Change, Communications and Training artefacts to support embedding the change as appropriate. Develop and share the necessary documentation and reports to enable program success. Ensure documentation and reporting evolves as defined by the LM Re governance framework. Produce Change Delivery Board reporting packs that provide a status of the delivery, escalation of key issues/blockers and spotlights where required, ensuring they are complete, accurate and current and work with the delivery teams to ensure they provide the information necessary to gain relevant support. Facilitate program processes and practices, managing risks and impediments across the delivery raised by the scrum masters and teams within the program. Undertake all aspects of the program planning process and then maintain and manage program increment plans, taking account of business value, dependencies and resources. Facilitate the coordinated preparation and execution of release planning for the agile program. This includes: Facilitating the prioritisation of features for the next program increment. Assisting the agile program in communication and coordination with stakeholders and customers. Supporting the Portfolio Head and Product Owners to manage change to the programs PI plan and identify the impacts of those changes. Driving cross team, portfolio, and departmental planning, collaboration, coordination and resolution of impediments. Driving delivery and continuous improvement by utilising feedback and metrics (quality, delivery rate, etc.) to identify areas of opportunity. Participating with management and cross-functional teams as subject matter expert to develop and improve operating policies and procedures and be an advocate in adopting Agile best practices and processes. Identify and develop processes, policies, and procedures to facilitate the working relationship between the portfolios and other business functions / partners. Supporting the configuration of Scaled Agile to the needs of the organisation, standardising and documenting practices. Coach leaders, teams, and Scrum Masters in Lean-Agile practices and mindsets. Work with the Portfolio Head, Sponsor, Product Owners and Business teams to support the delivery and creation of program requirements and solutions. Contribute to the continuous improvement of the Transformation Execution team in line with our colleagues across GRS and the ambitions of the Office of Operations. Identify resource requirements and constraints across the delivery, ensuring horizon scanning and solutions have been identified to meet the delivery roadmap Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively always demonstrate compliance with these requirements and behaviours. These requirements include the Senior Managers and Certification Regime Conduct Rules, Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing. Skills and Experience: Broad experience with program & project standards, governance and methods, including Agile methods Proven program delivery experience with a good understanding of business and systems analysis as well as change management Demonstrable focus on successful delivery of multi department / business area programs of work including IT elements Project management qualification (preferably certified Agile practitioner and MSP Managing Successful Programmes) Ability to work independently and use your own initiative Excellent communication skills Demonstrable experience of internal and external stakeholder engagement (including vendors) Practical experience of working in an Agile delivery team, ideally at a release train level Strong analytical and problem-solving skills Experience of Insurance/Reinsurance business and technology and/or experience leading similar programs is preferable but not essential About Liberty Mutual Reinsurance Liberty Mutual Reinsurance is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world class insurance and reinsurance services to brokers and insureds in all major markets. Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through: Offering a vibrant and inclusive environment and committing to their career development. Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee led networks strengthen the diversity of our workforce and our inclusive environment. Reinforcing that collaborating to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals. A supportive culture, which includes promoting a healthy work-life balance and working flexibly. For more information, please follow the links below:
26/07/2026
Full time
Country: United Kingdom of Great Britain and Northern Ireland Creation Date: 23-Jul-2026 Employment Type: Permanent Employment Type: Full time Ref #: Description & Requirements Role Title: Delivery Lead Department: COO - Transformation and Change Delivery Team: Transformation Execution Location: London Type: Permanent About the Role: This role will be reporting into the Head of Transformation Execution, as part of the Transformation and Change Delivery team for LM Re. The Delivery Lead will be responsible for the planning, management and delivery of an agreed and evolving set of transformation initiatives. The Delivery Lead is also responsible for implementing, maintaining and championing agile practices at the portfolio level. This role will be initially focussed on working with the change and delivery teams to ensure alignment across the business objectives and delivery roadmap, while working with colleagues across Business Agility and technology to successfully deliver. In this role, you will lead in the execution of your projects, tracking progress against the enterprise roadmap milestones, as well as measuring strategic initiative performance against key objectives. Monitoring project performance and delivery health through metrics focused on velocity, quality and predictability. About the Department & Team: Liberty Mutual Reinsurance (LM Re) is one of four core pillars (North America, LII, LM Re and Global Surety) that make up the Global Risk Solutions (GRS), business unit. LM Re is situated in all core global market hubs and offers treaty property, casualty and specialty products across key North America, South America, European, UK, Middle East, Asia Pacific, and other international locations. We provide brokers and cedants with a broad product range through both the Company and Lloyd's markets and have approximately 200 employees in 13 offices around the world. Key Responsibilities: Work with stakeholders, contributors and suppliers to ensure new initiatives and deliverables are understood, evaluated, prioritised and implemented to plan and to budget. Support the teams by understanding the roadmaps and working with and coaching delivery teams to identify where potential blockers or impediments to delivery are. Run, manage and close projects and other initiatives in accordance with Agile practices, accountable for the full end to end project lifecycle. Ensure that a suitable BAU transition plan is in place for projects within the delivery that addresses the readiness of users, the testing and compatibility of systems and the realisation of benefits. Liaise with Change colleagues to engage and manage stakeholders and for advice and support in producing relevant Change, Communications and Training artefacts to support embedding the change as appropriate. Develop and share the necessary documentation and reports to enable program success. Ensure documentation and reporting evolves as defined by the LM Re governance framework. Produce Change Delivery Board reporting packs that provide a status of the delivery, escalation of key issues/blockers and spotlights where required, ensuring they are complete, accurate and current and work with the delivery teams to ensure they provide the information necessary to gain relevant support. Facilitate program processes and practices, managing risks and impediments across the delivery raised by the scrum masters and teams within the program. Undertake all aspects of the program planning process and then maintain and manage program increment plans, taking account of business value, dependencies and resources. Facilitate the coordinated preparation and execution of release planning for the agile program. This includes: Facilitating the prioritisation of features for the next program increment. Assisting the agile program in communication and coordination with stakeholders and customers. Supporting the Portfolio Head and Product Owners to manage change to the programs PI plan and identify the impacts of those changes. Driving cross team, portfolio, and departmental planning, collaboration, coordination and resolution of impediments. Driving delivery and continuous improvement by utilising feedback and metrics (quality, delivery rate, etc.) to identify areas of opportunity. Participating with management and cross-functional teams as subject matter expert to develop and improve operating policies and procedures and be an advocate in adopting Agile best practices and processes. Identify and develop processes, policies, and procedures to facilitate the working relationship between the portfolios and other business functions / partners. Supporting the configuration of Scaled Agile to the needs of the organisation, standardising and documenting practices. Coach leaders, teams, and Scrum Masters in Lean-Agile practices and mindsets. Work with the Portfolio Head, Sponsor, Product Owners and Business teams to support the delivery and creation of program requirements and solutions. Contribute to the continuous improvement of the Transformation Execution team in line with our colleagues across GRS and the ambitions of the Office of Operations. Identify resource requirements and constraints across the delivery, ensuring horizon scanning and solutions have been identified to meet the delivery roadmap Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively always demonstrate compliance with these requirements and behaviours. These requirements include the Senior Managers and Certification Regime Conduct Rules, Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing. Skills and Experience: Broad experience with program & project standards, governance and methods, including Agile methods Proven program delivery experience with a good understanding of business and systems analysis as well as change management Demonstrable focus on successful delivery of multi department / business area programs of work including IT elements Project management qualification (preferably certified Agile practitioner and MSP Managing Successful Programmes) Ability to work independently and use your own initiative Excellent communication skills Demonstrable experience of internal and external stakeholder engagement (including vendors) Practical experience of working in an Agile delivery team, ideally at a release train level Strong analytical and problem-solving skills Experience of Insurance/Reinsurance business and technology and/or experience leading similar programs is preferable but not essential About Liberty Mutual Reinsurance Liberty Mutual Reinsurance is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world class insurance and reinsurance services to brokers and insureds in all major markets. Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through: Offering a vibrant and inclusive environment and committing to their career development. Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee led networks strengthen the diversity of our workforce and our inclusive environment. Reinforcing that collaborating to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals. A supportive culture, which includes promoting a healthy work-life balance and working flexibly. For more information, please follow the links below:
Surgical Operations and Development Lead An exciting opportunity has arisen to join The Deepings Practiceas our Surgical Services Manager, leading the operational delivery and futuredevelopment of our expanding NHS and private surgical services. Workingclosely with the Practice Manager and Clinical Lead GP, you will overseeCommunity Surgical Services, NHS Cataract Services and support the growth ofWelland Clinic Ltd. This varied role includes operational management, teamleadership, theatre coordination, patient pathway management, serviceimprovement, business development and ensuring an excellent patient experience. We arelooking for an organised, proactive and motivated leader with experiencemanaging operational or administrative services. Strong communication,leadership and problem-solving skills are essential, together with the abilityto manage competing priorities and use data to improve performance. Healthcareexperience is desirable but not essential. In return, weoffer NHS Pension (subject to eligibility), generous annual leave, on-siteparking, training and development opportunities, and the chance to play a keyrole in shaping innovative healthcare services. Main duties of the job TheSurgical Operations and Development Lead will play a key leadership role insupporting the delivery, development and growth of Deepings Surgical andWelland Clinic Ltd. The postholder will provide operational leadership for the Community Surgical Schemeand NHS Cataract Service, whilst working alongside the Clinical Lead GP,Practice Manager and wider team to establish and grow Welland Clinic Ltd. The rolecombines operational management, team leadership, theatre coordination, patientexperience oversight, business development, marketing support and serviceimprovement. Thesuccessful candidate will be expected to understand existing Deepings Surgicalpathways in detail and work alongside the CSS Administration Team to ensuresafe, efficient and high-quality delivery of services. To provideoperational leadership across Deepings Surgical and support the development ofWelland Clinic Ltd, ensuring high-quality patient care while helping expandboth NHS and private surgical services. About us TheDeepings Practice is a large and progressive GP practice serving over 24,000patients across Market Deeping and surrounding communities. Alongside our NHSGeneral Medical Services contract, we deliver a growing portfolio of specialistcommunity surgical services through Deepings Surgical, including CommunitySurgical Services and NHS Cataract Services. We are alsodeveloping Welland Clinic Ltd, an independent healthcare company establishedalongside the practice to deliver private surgical, diagnostic and specialisthealthcare services. We arecommitted to delivering high-quality, patient-centred care, innovation,education and service development. We are seeking an enthusiastic and motivatedindividual to help lead the next phase of growth across both our NHS andprivate surgical services. Job responsibilities Key Areas of Responsibility Operational Leadership A significant part of this role involves leading the day-to-dayoperational delivery of Community Surgical Services and NHS Cataract Services. You will oversee patient pathways from referral through to discharge,ensuring that services are delivered efficiently and that patients receive aseamless experience throughout their treatment journey. Working closely withclinical teams and administrative staff, you will identify opportunities to improve processes, reduce delays and maximise the utilisation of availablecapacity. You will monitor waiting lists, theatre utilisation, clinic activity andservice performance to ensure operational targets are achieved. Througheffective planning and coordination, you will support the efficient use ofresources whilst maintaining high standards of patient care. The post holder will work collaboratively with the Practice Manager andClinical Lead GP to implement service improvements and develop new pathwaysthat enhance both efficiency and patient outcomes. Team Leadership and Staff Management The role includes responsibility for the leadership and line managementof the Community Surgical Services Administration Team. You will provide day-to-day support, supervision and guidance to teammembers, ensuring that staff are equipped with the skills, knowledge andresources required to perform effectively. You will undertake regular one-to-one meetings, support staffdevelopment and contribute to recruitment, induction and training processes.Building a positive team culture will be an important aspect of the role,helping to ensure that staff feel supported, engaged and focused on deliveringexcellent patient care. The successful candidate will be expected to promote teamwork, encouragecontinuous improvement and support workforce planning to ensure services areappropriately resourced. Theatre Coordination and Service Delivery Working closely with consultants, surgeons, nursing staff andadministrative teams, you will play a central role in ensuring the smoothoperational running of theatre activity. You will coordinate theatre lists and support the efficient schedulingof procedures, helping to maximise capacity and reduce wasted appointments.Effective communication and organisation will be essential to ensure that allaspects of theatre activity are delivered safely and efficiently. You will act as a key point of contact for clinical teams, helping toresolve operational issues and ensuring that patients receive timely andeffective care throughout their treatment journey. The role also includes responsibility for monitoring stock managementprocesses and ensuring that resources required for service delivery areavailable when needed. Patient Experience and Quality Improvement Delivering an excellent patient experience is a key priority for bothDeepings Surgical and Welland Clinic Ltd. You will help ensure that patients receive a professional, efficient andcompassionate service from initial referral through to completion of treatment.You will support the implementation of patient feedback systems and use patientexperience data to identify opportunities for service improvement. The role involves monitoring patient satisfaction, analysing Friends andFamily Test responses, reviewing patient testimonials and supportinginitiatives designed to enhance the patient journey. By working closely with clinical and administrative teams, you will helpembed a culture of continuous quality improvement across all services. Welland Clinic Ltd Development An important aspect of this role will involve supporting the developmentand operational delivery of Welland Clinic Ltd. You will assist in establishing new private healthcare services andensuring that robust administrative processes are in place to support privatepatient activity. This includes coordinating private patient pathways,supporting service implementation and contributing to the development ofpatient information materials and communication processes. The successful candidate will work closely with senior leaders to helpidentify opportunities for growth and support the introduction of new servicesincluding surgical procedures, diagnostics and specialist healthcare services. You will contribute to the development of systems and processes thatensure private services are delivered efficiently, professionally and inaccordance with regulatory requirements. Marketing and Business Development As services continue to expand, the role will play an important part insupporting marketing and business development activities. You will help coordinate website content, patient communications andpromotional campaigns aimed at increasing awareness of available services.Working with internal and external stakeholders, you will support thedevelopment of marketing materials and patient information resources. The role also involves building and maintaining relationships with GPpractices, optometrists, consultants and other referrers to help supportservice growth and increase referral activity. You will contribute to business development projects, support thepreparation of business cases and identify opportunities for service expansion. Performance Monitoring and Reporting The post holder will be responsible for producing operational andperformance reports to support decision-making and service improvement. You will monitor key performance indicators, theatre utilisation,referral trends and activity levels, helping to identify opportunities to improve productivity and service delivery. Working alongside the Practice Manager and leadership team, you willsupport financial monitoring processes and contribute to service planningactivities. Strong analytical skills will be required to interpret performance dataand provide meaningful information that supports operational and strategicdecision-making. Governance, Compliance and Quality Assurance Maintaining high standards of governance and compliance is a keyrequirement of the role. You will support compliance with NHS contractual requirements, CQCstandards, information governance regulations and organisational policies. Therole includes supporting audits, quality improvement initiatives, incidentinvestigations and complaint management processes. You will help ensure that accurate records are maintained and thatservices operate in accordance with relevant legislation . click apply for full job details
26/07/2026
Full time
Surgical Operations and Development Lead An exciting opportunity has arisen to join The Deepings Practiceas our Surgical Services Manager, leading the operational delivery and futuredevelopment of our expanding NHS and private surgical services. Workingclosely with the Practice Manager and Clinical Lead GP, you will overseeCommunity Surgical Services, NHS Cataract Services and support the growth ofWelland Clinic Ltd. This varied role includes operational management, teamleadership, theatre coordination, patient pathway management, serviceimprovement, business development and ensuring an excellent patient experience. We arelooking for an organised, proactive and motivated leader with experiencemanaging operational or administrative services. Strong communication,leadership and problem-solving skills are essential, together with the abilityto manage competing priorities and use data to improve performance. Healthcareexperience is desirable but not essential. In return, weoffer NHS Pension (subject to eligibility), generous annual leave, on-siteparking, training and development opportunities, and the chance to play a keyrole in shaping innovative healthcare services. Main duties of the job TheSurgical Operations and Development Lead will play a key leadership role insupporting the delivery, development and growth of Deepings Surgical andWelland Clinic Ltd. The postholder will provide operational leadership for the Community Surgical Schemeand NHS Cataract Service, whilst working alongside the Clinical Lead GP,Practice Manager and wider team to establish and grow Welland Clinic Ltd. The rolecombines operational management, team leadership, theatre coordination, patientexperience oversight, business development, marketing support and serviceimprovement. Thesuccessful candidate will be expected to understand existing Deepings Surgicalpathways in detail and work alongside the CSS Administration Team to ensuresafe, efficient and high-quality delivery of services. To provideoperational leadership across Deepings Surgical and support the development ofWelland Clinic Ltd, ensuring high-quality patient care while helping expandboth NHS and private surgical services. About us TheDeepings Practice is a large and progressive GP practice serving over 24,000patients across Market Deeping and surrounding communities. Alongside our NHSGeneral Medical Services contract, we deliver a growing portfolio of specialistcommunity surgical services through Deepings Surgical, including CommunitySurgical Services and NHS Cataract Services. We are alsodeveloping Welland Clinic Ltd, an independent healthcare company establishedalongside the practice to deliver private surgical, diagnostic and specialisthealthcare services. We arecommitted to delivering high-quality, patient-centred care, innovation,education and service development. We are seeking an enthusiastic and motivatedindividual to help lead the next phase of growth across both our NHS andprivate surgical services. Job responsibilities Key Areas of Responsibility Operational Leadership A significant part of this role involves leading the day-to-dayoperational delivery of Community Surgical Services and NHS Cataract Services. You will oversee patient pathways from referral through to discharge,ensuring that services are delivered efficiently and that patients receive aseamless experience throughout their treatment journey. Working closely withclinical teams and administrative staff, you will identify opportunities to improve processes, reduce delays and maximise the utilisation of availablecapacity. You will monitor waiting lists, theatre utilisation, clinic activity andservice performance to ensure operational targets are achieved. Througheffective planning and coordination, you will support the efficient use ofresources whilst maintaining high standards of patient care. The post holder will work collaboratively with the Practice Manager andClinical Lead GP to implement service improvements and develop new pathwaysthat enhance both efficiency and patient outcomes. Team Leadership and Staff Management The role includes responsibility for the leadership and line managementof the Community Surgical Services Administration Team. You will provide day-to-day support, supervision and guidance to teammembers, ensuring that staff are equipped with the skills, knowledge andresources required to perform effectively. You will undertake regular one-to-one meetings, support staffdevelopment and contribute to recruitment, induction and training processes.Building a positive team culture will be an important aspect of the role,helping to ensure that staff feel supported, engaged and focused on deliveringexcellent patient care. The successful candidate will be expected to promote teamwork, encouragecontinuous improvement and support workforce planning to ensure services areappropriately resourced. Theatre Coordination and Service Delivery Working closely with consultants, surgeons, nursing staff andadministrative teams, you will play a central role in ensuring the smoothoperational running of theatre activity. You will coordinate theatre lists and support the efficient schedulingof procedures, helping to maximise capacity and reduce wasted appointments.Effective communication and organisation will be essential to ensure that allaspects of theatre activity are delivered safely and efficiently. You will act as a key point of contact for clinical teams, helping toresolve operational issues and ensuring that patients receive timely andeffective care throughout their treatment journey. The role also includes responsibility for monitoring stock managementprocesses and ensuring that resources required for service delivery areavailable when needed. Patient Experience and Quality Improvement Delivering an excellent patient experience is a key priority for bothDeepings Surgical and Welland Clinic Ltd. You will help ensure that patients receive a professional, efficient andcompassionate service from initial referral through to completion of treatment.You will support the implementation of patient feedback systems and use patientexperience data to identify opportunities for service improvement. The role involves monitoring patient satisfaction, analysing Friends andFamily Test responses, reviewing patient testimonials and supportinginitiatives designed to enhance the patient journey. By working closely with clinical and administrative teams, you will helpembed a culture of continuous quality improvement across all services. Welland Clinic Ltd Development An important aspect of this role will involve supporting the developmentand operational delivery of Welland Clinic Ltd. You will assist in establishing new private healthcare services andensuring that robust administrative processes are in place to support privatepatient activity. This includes coordinating private patient pathways,supporting service implementation and contributing to the development ofpatient information materials and communication processes. The successful candidate will work closely with senior leaders to helpidentify opportunities for growth and support the introduction of new servicesincluding surgical procedures, diagnostics and specialist healthcare services. You will contribute to the development of systems and processes thatensure private services are delivered efficiently, professionally and inaccordance with regulatory requirements. Marketing and Business Development As services continue to expand, the role will play an important part insupporting marketing and business development activities. You will help coordinate website content, patient communications andpromotional campaigns aimed at increasing awareness of available services.Working with internal and external stakeholders, you will support thedevelopment of marketing materials and patient information resources. The role also involves building and maintaining relationships with GPpractices, optometrists, consultants and other referrers to help supportservice growth and increase referral activity. You will contribute to business development projects, support thepreparation of business cases and identify opportunities for service expansion. Performance Monitoring and Reporting The post holder will be responsible for producing operational andperformance reports to support decision-making and service improvement. You will monitor key performance indicators, theatre utilisation,referral trends and activity levels, helping to identify opportunities to improve productivity and service delivery. Working alongside the Practice Manager and leadership team, you willsupport financial monitoring processes and contribute to service planningactivities. Strong analytical skills will be required to interpret performance dataand provide meaningful information that supports operational and strategicdecision-making. Governance, Compliance and Quality Assurance Maintaining high standards of governance and compliance is a keyrequirement of the role. You will support compliance with NHS contractual requirements, CQCstandards, information governance regulations and organisational policies. Therole includes supporting audits, quality improvement initiatives, incidentinvestigations and complaint management processes. You will help ensure that accurate records are maintained and thatservices operate in accordance with relevant legislation . click apply for full job details
Join us at Tesco Bank in arms with Barclays UK as a Technical Project Manager, where you'll collaborate with Product Owners and cross-functional technical teams to deliver innovative solutions aligned to our product strategy. You'll help shape and refine the product backlog, driving delivery against the roadmap and playing a key role in our Agile operating model. To be successful as a Technical Project Manager, you must have the following essential skills: Product Management in a Technical environment. Senior Stakeholder Management. People leadership of Product Owners and technical teams. Some other highly valued skills may include: Experience of Product management of technology such as Jira, Confluence, Gitlab, Data Dog, APIs, AWS. Engineering background. Scaled Agile Framework. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Edinburgh. Purpose of the role To collaborate with product owners and other technical teams involved in the product development process and utilise their knowledge of the bank's technologies to enact the vision defined in the product roadmap. Accountabilities Provision of subject matter expertise to support the collaboration between the product owner and the technical side of product development. Support the development and implementation of the product strategy and vision defined in the product roadmap and communicate them with the relevant stakeholders and the development team. Collaboration with internal stakeholders to gather and prioritise product requirements and features based on business value and feasibility that are well defined, measurable and secure. Development and implementation of assessments to ensure continuous testing and improvement of product quality and performance. Monitoring of product performance to identify opportunities for optimisation that meets the banks performance standards. Stay abreast of the latest industry technology trends and technologies, to evaluate and adopt new approaches to improve product development and delivery. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
26/07/2026
Full time
Join us at Tesco Bank in arms with Barclays UK as a Technical Project Manager, where you'll collaborate with Product Owners and cross-functional technical teams to deliver innovative solutions aligned to our product strategy. You'll help shape and refine the product backlog, driving delivery against the roadmap and playing a key role in our Agile operating model. To be successful as a Technical Project Manager, you must have the following essential skills: Product Management in a Technical environment. Senior Stakeholder Management. People leadership of Product Owners and technical teams. Some other highly valued skills may include: Experience of Product management of technology such as Jira, Confluence, Gitlab, Data Dog, APIs, AWS. Engineering background. Scaled Agile Framework. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Edinburgh. Purpose of the role To collaborate with product owners and other technical teams involved in the product development process and utilise their knowledge of the bank's technologies to enact the vision defined in the product roadmap. Accountabilities Provision of subject matter expertise to support the collaboration between the product owner and the technical side of product development. Support the development and implementation of the product strategy and vision defined in the product roadmap and communicate them with the relevant stakeholders and the development team. Collaboration with internal stakeholders to gather and prioritise product requirements and features based on business value and feasibility that are well defined, measurable and secure. Development and implementation of assessments to ensure continuous testing and improvement of product quality and performance. Monitoring of product performance to identify opportunities for optimisation that meets the banks performance standards. Stay abreast of the latest industry technology trends and technologies, to evaluate and adopt new approaches to improve product development and delivery. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Birmingham, United Kingdom / Brighton, United Kingdom / Bristol, United Kingdom / Cardiff, United Kingdom / Glasgow, United Kingdom / London, United Kingdom / Manchester, United Kingdom / Newcastle Upon Tyne, United Kingdom Location/s: London, Cardiff, Bristol, Brighton, Birmingham, Manchester, Glasgow, Newcastle Relocation supported:Not supported, but internal applications are welcome Hiring manager contact: Sam Ahdab Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance - we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you're surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant. Overview of the role: We are looking for a Principal Data Scientist to help shape the design, development and delivery of production grade AI, machine learning and data science solutions across Mott MacDonald. The role will focus on turning complex business, engineering and environmental needs into scalable, reliable data products and AI services. The successful candidate will bring technical experience across generative AI, large language models, retrieval augmented generation, machine learning, computer vision, geospatial data science and MLOps. They will work with multidisciplinary teams to identify valuable use cases, shape solution architecture, develop reliable models and ensure solutions are tested, monitored and improved in live use. The role includes end to end AI and data science delivery; setting standards for model development, evaluation and deployment; building reusable internal AI services; coaching data scientists and engineers; contributing to AI governance; and translating technical opportunities into clear business value for project teams and senior stakeholders. Candidate Specifications: Experience delivering production data science, machine learning or AI in an enterprise environment. Practical experience in Python and modern machine learning frameworks such as PyTorch, TensorFlow or Keras. Practical experience with generative AI, large language models, embedding models, retrieval augmented generation, AI agents, model evaluation and fine tuning techniques. Experience designing and operating end to end MLOps workflows, including model training, deployment, monitoring, automation and continuous improvement. Ability to work across cloud and engineering environments, including tools such as Azure, Kubernetes, Docker, MLflow, GitHub Actions, Terraform or Databricks. Clear communication and stakeholder engagement skills, with the ability to explain complex technical concepts in accessible business language. Experience coaching, mentoring or giving technical guidance to data scientists, machine learning engineers or data professionals Experience applying computer vision, geospatial data science or predictive modelling to engineering, infrastructure, environmental or asset management work. Knowledge of tools and methods such as LangChain, LLM orchestration, agentic tool use, segmentation foundation models, zero/few shot visual understanding Experience developing reusable internal AI platforms, foundation model services or automation capabilities for use by wider teams. Postgraduate qualification or equivalent research experience in data science, engineering, computer science, applied mathematics or a related discipline. Evidence of innovation, publication, award recognition or contribution to data science practice. UK Immigration Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future. At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team, and personal commitments. We offer a hybrid working policy that embraces your well being, flexibility, and trust. Equality, diversity, and inclusion We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute. Accessibility We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at and we will talk to you about how we can support you. Financial wellbeing We match employee pension contributions between 4.5% and 7%. Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary. Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long term illness or injury. Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing. As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes. Employee Ownership Our employee ownership model means no external investors, just us, creating a culture of shared success. Our employees have a stake and a voice in our business, giving them a direct connection to our success through our personal and group performance bonuses. As your career grows, so does your stake, recognising your long term impact and contribution. Your voice matters, with the opportunity to connect directly with senior leadership through formal channels to help shape our future. For our senior roles you will have a direct pathway towards ownership from day one. Health and wellbeing Private medical insurance for all UK colleagues. Health cash plan to support you with every day health costs and treatments. Access to Peppy, providing free support from menopause experts for all UK colleagues. A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family. Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too. Lifestyle A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme. 10 days additional paid leave for Armed Forces Reservists and Cadet Force Adult Volunteers. Holiday entitlement increased to a minimum of 35 days after 5 years' service. Variety of employee saving schemes and discounts from high street retailers. Enhanced family and carers leave Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave. Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay. Up to five additional days leave are provided for those with significant caring responsibilities, two of which are paid. We offer policies and dedicated support to help military families balance service life with career and wellbeing. Learning and development Primary annual professional institution subscription. A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self development options. Networks, communities, and social outcomes Join a wide range of groups including our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability, and parents/carers communities. We are proud signatories of the Armed Forces Covenant and Gold Award holders in the MOD Employer Recognition Scheme, supported by our dedicated internal Armed Forces Network.
26/07/2026
Full time
Birmingham, United Kingdom / Brighton, United Kingdom / Bristol, United Kingdom / Cardiff, United Kingdom / Glasgow, United Kingdom / London, United Kingdom / Manchester, United Kingdom / Newcastle Upon Tyne, United Kingdom Location/s: London, Cardiff, Bristol, Brighton, Birmingham, Manchester, Glasgow, Newcastle Relocation supported:Not supported, but internal applications are welcome Hiring manager contact: Sam Ahdab Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance - we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you're surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant. Overview of the role: We are looking for a Principal Data Scientist to help shape the design, development and delivery of production grade AI, machine learning and data science solutions across Mott MacDonald. The role will focus on turning complex business, engineering and environmental needs into scalable, reliable data products and AI services. The successful candidate will bring technical experience across generative AI, large language models, retrieval augmented generation, machine learning, computer vision, geospatial data science and MLOps. They will work with multidisciplinary teams to identify valuable use cases, shape solution architecture, develop reliable models and ensure solutions are tested, monitored and improved in live use. The role includes end to end AI and data science delivery; setting standards for model development, evaluation and deployment; building reusable internal AI services; coaching data scientists and engineers; contributing to AI governance; and translating technical opportunities into clear business value for project teams and senior stakeholders. Candidate Specifications: Experience delivering production data science, machine learning or AI in an enterprise environment. Practical experience in Python and modern machine learning frameworks such as PyTorch, TensorFlow or Keras. Practical experience with generative AI, large language models, embedding models, retrieval augmented generation, AI agents, model evaluation and fine tuning techniques. Experience designing and operating end to end MLOps workflows, including model training, deployment, monitoring, automation and continuous improvement. Ability to work across cloud and engineering environments, including tools such as Azure, Kubernetes, Docker, MLflow, GitHub Actions, Terraform or Databricks. Clear communication and stakeholder engagement skills, with the ability to explain complex technical concepts in accessible business language. Experience coaching, mentoring or giving technical guidance to data scientists, machine learning engineers or data professionals Experience applying computer vision, geospatial data science or predictive modelling to engineering, infrastructure, environmental or asset management work. Knowledge of tools and methods such as LangChain, LLM orchestration, agentic tool use, segmentation foundation models, zero/few shot visual understanding Experience developing reusable internal AI platforms, foundation model services or automation capabilities for use by wider teams. Postgraduate qualification or equivalent research experience in data science, engineering, computer science, applied mathematics or a related discipline. Evidence of innovation, publication, award recognition or contribution to data science practice. UK Immigration Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future. At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team, and personal commitments. We offer a hybrid working policy that embraces your well being, flexibility, and trust. Equality, diversity, and inclusion We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute. Accessibility We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at and we will talk to you about how we can support you. Financial wellbeing We match employee pension contributions between 4.5% and 7%. Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary. Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long term illness or injury. Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing. As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes. Employee Ownership Our employee ownership model means no external investors, just us, creating a culture of shared success. Our employees have a stake and a voice in our business, giving them a direct connection to our success through our personal and group performance bonuses. As your career grows, so does your stake, recognising your long term impact and contribution. Your voice matters, with the opportunity to connect directly with senior leadership through formal channels to help shape our future. For our senior roles you will have a direct pathway towards ownership from day one. Health and wellbeing Private medical insurance for all UK colleagues. Health cash plan to support you with every day health costs and treatments. Access to Peppy, providing free support from menopause experts for all UK colleagues. A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family. Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too. Lifestyle A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme. 10 days additional paid leave for Armed Forces Reservists and Cadet Force Adult Volunteers. Holiday entitlement increased to a minimum of 35 days after 5 years' service. Variety of employee saving schemes and discounts from high street retailers. Enhanced family and carers leave Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave. Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay. Up to five additional days leave are provided for those with significant caring responsibilities, two of which are paid. We offer policies and dedicated support to help military families balance service life with career and wellbeing. Learning and development Primary annual professional institution subscription. A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self development options. Networks, communities, and social outcomes Join a wide range of groups including our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability, and parents/carers communities. We are proud signatories of the Armed Forces Covenant and Gold Award holders in the MOD Employer Recognition Scheme, supported by our dedicated internal Armed Forces Network.
3761 Barclays - BX - UK
Northampton, Northamptonshire
Job Description Purpose of the role To drive the bank's data strategy and maximising the value of its data assets by overseeing all aspects of data and records management. Accountabilities Development and implementation of Barclays Data & Records Management strategy aligned with the bank's business objectives and regulatory requirements. Defining and enforcement of data governance policies and procedures to ensure data integrity, security, and compliance. Development and implementation of data management systems and technologies. Driving a consistent approach for managing and using data across the business. Partnering with stakeholders to drive improvements in the understanding, use and quality of data. Director Expectations To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide. They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions. Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives. Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function. Escalates breaches of policies / procedure appropriately. Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence. Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate. Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives. Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives. Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations. Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area. Negotiate with and influence stakeholders at a senior level both internally and externally. Act as principal contact point for key clients and counterparts in other functions/ businesses divisions. Mandated as a spokesperson for the function and business division. All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. Leadership Behaviours The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. Values and Mindset All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave. Accountability for Data & Records Management Accountable for establishing and maintaining world-class data and records management, ensuring Barclays data assets are trusted, compliant, well-managed and available to drive business value. Accountabilities (Corporate bank) Development and implementation of Barclays Data & Records Management strategy aligned with the Corporate bank's business objectives and regulatory requirements. Defining and enforcement of data, records and NFRR governance policies and procedures to ensure data integrity, security, and compliance. Development and implementation of data management systems and technologies, driving automation and preventative controls approach. Driving a consistent approach for managing and using data across the business including AI models. Partnering with stakeholders to drive improvements in the understanding, use and quality of data. Partner with Data Execution, Data Product, and Technology leads to ensure delivery remains outcome-led, strategically coherent, and execution risk is actively managed. Skills Proven track record as a senior data governance leader (CDO, Chief Data & Governance Officer, Director of Data Governance) in a regulated financial services or other highly regulated environment, ideally in a Wholesale / Corporate environment. Deep expertise in enterprise data governance frameworks, data quality management, and metadata management. Strong understanding of Regulatory requirements (eg FCA) and data protection legislation (GDPR, PSD2, Consumer Duty, PCI DSS). Demonstrable experience operating in a product-led organisation, influencing without direct technical ownership. Excellent executive stakeholder management, with experience engaging at Senior Stakeholder level on data risk and governance matters. Proven ability to build and lead high-performing teams in a fast-paced technology environment. Strong understanding of how data governance enables - rather than inhibits - AI, analytics, and platform delivery. Work Experience Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Employee Culture Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the Top Workplace in the area.
26/07/2026
Full time
Job Description Purpose of the role To drive the bank's data strategy and maximising the value of its data assets by overseeing all aspects of data and records management. Accountabilities Development and implementation of Barclays Data & Records Management strategy aligned with the bank's business objectives and regulatory requirements. Defining and enforcement of data governance policies and procedures to ensure data integrity, security, and compliance. Development and implementation of data management systems and technologies. Driving a consistent approach for managing and using data across the business. Partnering with stakeholders to drive improvements in the understanding, use and quality of data. Director Expectations To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide. They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions. Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives. Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function. Escalates breaches of policies / procedure appropriately. Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence. Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate. Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives. Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives. Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations. Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area. Negotiate with and influence stakeholders at a senior level both internally and externally. Act as principal contact point for key clients and counterparts in other functions/ businesses divisions. Mandated as a spokesperson for the function and business division. All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. Leadership Behaviours The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. Values and Mindset All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave. Accountability for Data & Records Management Accountable for establishing and maintaining world-class data and records management, ensuring Barclays data assets are trusted, compliant, well-managed and available to drive business value. Accountabilities (Corporate bank) Development and implementation of Barclays Data & Records Management strategy aligned with the Corporate bank's business objectives and regulatory requirements. Defining and enforcement of data, records and NFRR governance policies and procedures to ensure data integrity, security, and compliance. Development and implementation of data management systems and technologies, driving automation and preventative controls approach. Driving a consistent approach for managing and using data across the business including AI models. Partnering with stakeholders to drive improvements in the understanding, use and quality of data. Partner with Data Execution, Data Product, and Technology leads to ensure delivery remains outcome-led, strategically coherent, and execution risk is actively managed. Skills Proven track record as a senior data governance leader (CDO, Chief Data & Governance Officer, Director of Data Governance) in a regulated financial services or other highly regulated environment, ideally in a Wholesale / Corporate environment. Deep expertise in enterprise data governance frameworks, data quality management, and metadata management. Strong understanding of Regulatory requirements (eg FCA) and data protection legislation (GDPR, PSD2, Consumer Duty, PCI DSS). Demonstrable experience operating in a product-led organisation, influencing without direct technical ownership. Excellent executive stakeholder management, with experience engaging at Senior Stakeholder level on data risk and governance matters. Proven ability to build and lead high-performing teams in a fast-paced technology environment. Strong understanding of how data governance enables - rather than inhibits - AI, analytics, and platform delivery. Work Experience Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Employee Culture Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the Top Workplace in the area.
Senior Project Manager - Client facing 50K Location: West Midlands Industry: IT Salary: £45000 - £50000 per annum + 25 days holiday Posted: 10/09/2019 Overview Senior Project Manager, Project Leader, Prince II, PMP, Client facing, Governance, Policies & Procedures, Agile/Waterfall, Software Delivery/Implementation, Enterprise Software, ERP, External Client Projects - 50K Key Responsibilities Role: As a Senior level Project Manager we are looking for you to work on all external customer driven projects. This is a brand new role within the company where they need you to create governance, policies & procedures as well as manage multiple projects at any one time. You will work closely with the BA in this team as well as Pre-Sales. This role involves first class project management skills including planning, monitoring, control, reporting and communication to achieve enterprise software development and successful implementations within time and budget. Retain ownership of risks and issues and project review meetings with each customer and Implement change control whenever appropriate. Qualifications Skills required: Creating governance, policies & procedures, Client Facing Project Manager experience, On-boarding of clients, Software Delivery & Implementation projects in an Agile environment, structured PM process such as Prince II, PMP (certifications not required). Knowledge of E-Services, Digital or Print will be advantageous. Benefits & Work Arrangement This is a UK Wide role, but overnight stays are very rare. You can expect to go onsite 2 or 3 days a month (max) but really just for the day. A dream compared to some PM roles. The Client: This UK Software House & Communications organisation is expanding; everyone is genuinely excited about the future. Technology & Product investment as well as training for all staff makes for a successful career opportunity. They provide a competitive salary 50K and benefits. Occupying modern office facilities commutable from Nottingham, Leicester and Derby. Flexible dress code when in the office, some flexibility with hours and working from home. Candidates of all ages and backgrounds will be considered for this role.
26/07/2026
Full time
Senior Project Manager - Client facing 50K Location: West Midlands Industry: IT Salary: £45000 - £50000 per annum + 25 days holiday Posted: 10/09/2019 Overview Senior Project Manager, Project Leader, Prince II, PMP, Client facing, Governance, Policies & Procedures, Agile/Waterfall, Software Delivery/Implementation, Enterprise Software, ERP, External Client Projects - 50K Key Responsibilities Role: As a Senior level Project Manager we are looking for you to work on all external customer driven projects. This is a brand new role within the company where they need you to create governance, policies & procedures as well as manage multiple projects at any one time. You will work closely with the BA in this team as well as Pre-Sales. This role involves first class project management skills including planning, monitoring, control, reporting and communication to achieve enterprise software development and successful implementations within time and budget. Retain ownership of risks and issues and project review meetings with each customer and Implement change control whenever appropriate. Qualifications Skills required: Creating governance, policies & procedures, Client Facing Project Manager experience, On-boarding of clients, Software Delivery & Implementation projects in an Agile environment, structured PM process such as Prince II, PMP (certifications not required). Knowledge of E-Services, Digital or Print will be advantageous. Benefits & Work Arrangement This is a UK Wide role, but overnight stays are very rare. You can expect to go onsite 2 or 3 days a month (max) but really just for the day. A dream compared to some PM roles. The Client: This UK Software House & Communications organisation is expanding; everyone is genuinely excited about the future. Technology & Product investment as well as training for all staff makes for a successful career opportunity. They provide a competitive salary 50K and benefits. Occupying modern office facilities commutable from Nottingham, Leicester and Derby. Flexible dress code when in the office, some flexibility with hours and working from home. Candidates of all ages and backgrounds will be considered for this role.
Senior Project Manager - Client facing 55K Location: East Midlands Industry: IT Salary: £45000 - £55000 per annum + 25 days holiday Posted: 03/10/2019 Overview Senior Project Manager, Project Leader, Prince II, PMP, Client facing, Governance, Policies & Procedures, Agile/Waterfall, Software Delivery/Implementation, Enterprise Software, ERP, External Client Projects - 55K Key Questions Are you a Software Delivery Project Manager with excellent client facing skills? Can you go into a company and improve governance, policies & procedures? Can you lead and drive through change? Responsibilities As a Senior level Project Manager we are looking for you to work on all external customer driven projects. This is a brand new role within the company where they need you to create governance, policies & procedures as well as manage multiple projects at any one time. You will work closely with the BA in this team as well as Pre-Sales. This role involves first class project management skills including planning, monitoring, control, reporting and communication to achieve enterprise software development and successful implementations within time and budget. Retain ownership of risks and issues and project review meetings with each customer and Implement change control whenever appropriate. Qualifications and Skills Skills required: Creating governance, policies & procedures, Client Facing Project Manager experience, On-boarding of clients, Software Delivery & Implementation projects in an Agile environment, structured PM process such as Prince II, PMP (certifications not required). Knowledge of E-Services, Digital or Print will be advantageous. Travel This is a UK Wide role, but overnight stays are very rare. You can expect to go onsite 2 or 3 days a month (max) but really just for the day. A dream compared to some PM roles. About the Client The Client: This UK Software House & Communications organisation is expanding; everyone is genuinely excited about the future. Technology & Product investment as well as training for all staff makes for a successful career opportunity. They provide a competitive salary 55K and benefits. Occupying modern office facilities commutable from Nottingham, Leicester and Derby. Flexible dress code when in the office, some flexibility with hours and working from home. How to Apply If you believe you fit the role, then please click apply for immediate consideration. Your CV will come straight to my inbox and I shall contact you soon after. If you don't have a CV ready just send me an email and we can talk through the role and you can get a CV together later. Find me on LinkedIn or Equal Opportunity Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency. Recruiter Jo Bevington Recruiter: Jo Bevington Phone: Email: Social
26/07/2026
Full time
Senior Project Manager - Client facing 55K Location: East Midlands Industry: IT Salary: £45000 - £55000 per annum + 25 days holiday Posted: 03/10/2019 Overview Senior Project Manager, Project Leader, Prince II, PMP, Client facing, Governance, Policies & Procedures, Agile/Waterfall, Software Delivery/Implementation, Enterprise Software, ERP, External Client Projects - 55K Key Questions Are you a Software Delivery Project Manager with excellent client facing skills? Can you go into a company and improve governance, policies & procedures? Can you lead and drive through change? Responsibilities As a Senior level Project Manager we are looking for you to work on all external customer driven projects. This is a brand new role within the company where they need you to create governance, policies & procedures as well as manage multiple projects at any one time. You will work closely with the BA in this team as well as Pre-Sales. This role involves first class project management skills including planning, monitoring, control, reporting and communication to achieve enterprise software development and successful implementations within time and budget. Retain ownership of risks and issues and project review meetings with each customer and Implement change control whenever appropriate. Qualifications and Skills Skills required: Creating governance, policies & procedures, Client Facing Project Manager experience, On-boarding of clients, Software Delivery & Implementation projects in an Agile environment, structured PM process such as Prince II, PMP (certifications not required). Knowledge of E-Services, Digital or Print will be advantageous. Travel This is a UK Wide role, but overnight stays are very rare. You can expect to go onsite 2 or 3 days a month (max) but really just for the day. A dream compared to some PM roles. About the Client The Client: This UK Software House & Communications organisation is expanding; everyone is genuinely excited about the future. Technology & Product investment as well as training for all staff makes for a successful career opportunity. They provide a competitive salary 55K and benefits. Occupying modern office facilities commutable from Nottingham, Leicester and Derby. Flexible dress code when in the office, some flexibility with hours and working from home. How to Apply If you believe you fit the role, then please click apply for immediate consideration. Your CV will come straight to my inbox and I shall contact you soon after. If you don't have a CV ready just send me an email and we can talk through the role and you can get a CV together later. Find me on LinkedIn or Equal Opportunity Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency. Recruiter Jo Bevington Recruiter: Jo Bevington Phone: Email: Social
Total System Services Processing Europe Ltd
City, York
About the role Maintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration. Provides business and technical support to assigned clients and their respective Business Account/Relationship Managers, including ensuring the client is serviced as per Service Level Agreement in all respects and acting as a single point of governance and technical escalation; resolves incidents, implements simple projects for clients, identifies revenue generating opportunities, documents requirements and proposes solutions that maximize Company's revenue while providing Business Technical Support until closure. What you will be doing Maintains knowledge of an assigned set of clients in terms of their business and their solutions / configurations for a particular domain or functional area. Provides business and technical support to assigned clients through issue resolution, consulting on system functionality, best in class recommendations, and ensuring adherence to our client's Service Level Agreements in all respects and to serve as a single point of governance and technical escalation. Identifies revenue generating opportunities, documents requirements, and proposes solutions that maximize FIS revenue while providing Business Technical Support until closure. Learns to establish a positive rapport with the client(s) to develop and maintain long term relationships, to understand the client's business, objectives and expectations, and to gain experience in acting as go to person on all aspects of services and support for assigned relationships. Assists in the evaluation process of the client's business requirements, effort estimation, and guiding the client to utilize standard solutions while maximizing revenue. Supports higher level analysts on sub components of major initiatives. Participates in converting the client's business requirements into detailed technical specifications and learns how to present them internally and externally while securing requirement sign off. Gains and maintains knowledge of how to identify critical business impact issues from the Service Desk. Assists with documents and maintenance to the clients' system environments by keeping records of client functionality, environment, and client specific documentation while providing summary level details to more senior levels for review and feedback. Participates in release management between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects, ensuring that code release does not negatively impact client operations. Takes part in execution of simple project/development work plans and learns to revise them as appropriate to meet changing needs and requirements. Occasional 24x7 first line Service Desk support as requested, and monitors adherence to Service Desk SLAs. What We Are Looking For in this Role? Minimum Qualifications Bachelor's Degree - in Information Technology or related field. Minimum 2 3 Years Relevant Experience - analysis, issue resolution, problem solving, detail oriented, and ability to troubleshoot errors with clients. Experience working with APIs and supporting real time communications. Ability to take technical information and make it business friendly. Required on call support for issues (on a rotating schedule). Working schedule could coincide with some US hours for support and training activities. Basic Programming and analysis of financial services software - a plus. Credit card knowledge and experience - a plus. Experience with using Postman or other API platform UI tools - a plus. Excellent communication skills. Preferred Qualifications Master's Degree - In Information Technology or related field. Typically 3 4 Years Relevant Experience - including experience in financial services software and solutions programming, installation, certification, issue resolution, business, requirements gathering, technical design, technical presentation, and writing and analyzing. Prior experience with ServiceNow and Jira applications supporting clients in an L2 support role for issue resolution. Prior experience with on call support and working high priority incidents in a fast paced environment and communicating to all levels of eldership across internal and external clients. IT Infrastructure Library (ITIL) and/or Project Management Professional (PMP) or equivalent certification - a plus. Desired Skills and Capabilities Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Job Complexity - Works on problems with moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments. Bankcard Business Knowledge - Extends knowledge of bankcard business requirements and process flows. Programming exposure - Prior experience evaluating both issues and projects looking at programming code and databases across mainframe and distributed platforms. For example, Cobol, mainframe tools, SQL Server, Java, C, C++, ANSI C or VB.NET, ASP.NET and Microsoft Visual Studio - a plus. Benefits Private Medical Insurance Life Assurance and Critical Illness Cover 26 days' annual leave (increasing with service) Cycle to Work scheme Retail discounts Privacy Statement - FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
26/07/2026
Full time
About the role Maintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration. Provides business and technical support to assigned clients and their respective Business Account/Relationship Managers, including ensuring the client is serviced as per Service Level Agreement in all respects and acting as a single point of governance and technical escalation; resolves incidents, implements simple projects for clients, identifies revenue generating opportunities, documents requirements and proposes solutions that maximize Company's revenue while providing Business Technical Support until closure. What you will be doing Maintains knowledge of an assigned set of clients in terms of their business and their solutions / configurations for a particular domain or functional area. Provides business and technical support to assigned clients through issue resolution, consulting on system functionality, best in class recommendations, and ensuring adherence to our client's Service Level Agreements in all respects and to serve as a single point of governance and technical escalation. Identifies revenue generating opportunities, documents requirements, and proposes solutions that maximize FIS revenue while providing Business Technical Support until closure. Learns to establish a positive rapport with the client(s) to develop and maintain long term relationships, to understand the client's business, objectives and expectations, and to gain experience in acting as go to person on all aspects of services and support for assigned relationships. Assists in the evaluation process of the client's business requirements, effort estimation, and guiding the client to utilize standard solutions while maximizing revenue. Supports higher level analysts on sub components of major initiatives. Participates in converting the client's business requirements into detailed technical specifications and learns how to present them internally and externally while securing requirement sign off. Gains and maintains knowledge of how to identify critical business impact issues from the Service Desk. Assists with documents and maintenance to the clients' system environments by keeping records of client functionality, environment, and client specific documentation while providing summary level details to more senior levels for review and feedback. Participates in release management between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects, ensuring that code release does not negatively impact client operations. Takes part in execution of simple project/development work plans and learns to revise them as appropriate to meet changing needs and requirements. Occasional 24x7 first line Service Desk support as requested, and monitors adherence to Service Desk SLAs. What We Are Looking For in this Role? Minimum Qualifications Bachelor's Degree - in Information Technology or related field. Minimum 2 3 Years Relevant Experience - analysis, issue resolution, problem solving, detail oriented, and ability to troubleshoot errors with clients. Experience working with APIs and supporting real time communications. Ability to take technical information and make it business friendly. Required on call support for issues (on a rotating schedule). Working schedule could coincide with some US hours for support and training activities. Basic Programming and analysis of financial services software - a plus. Credit card knowledge and experience - a plus. Experience with using Postman or other API platform UI tools - a plus. Excellent communication skills. Preferred Qualifications Master's Degree - In Information Technology or related field. Typically 3 4 Years Relevant Experience - including experience in financial services software and solutions programming, installation, certification, issue resolution, business, requirements gathering, technical design, technical presentation, and writing and analyzing. Prior experience with ServiceNow and Jira applications supporting clients in an L2 support role for issue resolution. Prior experience with on call support and working high priority incidents in a fast paced environment and communicating to all levels of eldership across internal and external clients. IT Infrastructure Library (ITIL) and/or Project Management Professional (PMP) or equivalent certification - a plus. Desired Skills and Capabilities Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Job Complexity - Works on problems with moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments. Bankcard Business Knowledge - Extends knowledge of bankcard business requirements and process flows. Programming exposure - Prior experience evaluating both issues and projects looking at programming code and databases across mainframe and distributed platforms. For example, Cobol, mainframe tools, SQL Server, Java, C, C++, ANSI C or VB.NET, ASP.NET and Microsoft Visual Studio - a plus. Benefits Private Medical Insurance Life Assurance and Critical Illness Cover 26 days' annual leave (increasing with service) Cycle to Work scheme Retail discounts Privacy Statement - FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Office/Home Hybrid Working Do you thrive on organization and making things run seamlessly? Are you looking for an opportunity to support a collaborative People function while contributing to a large and complex infrastructure programme? If so, this could be the role for you. Create Solutions that will enable a better tomorrow As a Team Support Coordinator, you will play a key role in supporting the People Team by coordinating programme activities, maintaining governance and documentation, and ensuring the efficient delivery of people initiatives. Working closely with the Head of Culture, Senior People Manager, and wider People Team, you will provide administrative, logistical, and coordination support that enables the successful delivery of strategic people programmes across the Lower Thames Crossing Programme. Your key responsibilities will include: Coordinate People Team activities, supporting communication, governance, and onboarding across the Lower Thames Crossing (LTC) Programme. Maintain People Team documentation in the LTC Hub (SharePoint) and Information Management System (IMS), ensuring content is accurate, current, and accessible. Provide administrative and logistical support, including meeting coordination, diary management, event planning, team activities, and budget monitoring. Coordinate the planning and delivery of People Team events, workshops, Learning Cohorts, Learning Hubs, Mini Hubs, and other engagement initiatives. Conduct quality assurance checks to ensure organizational charts and People information are accurate, up to date, and published on the LTC Hub. Support People Governance and Assurance by ensuring compliance with programme policies, governance requirements, reporting standards, and established processes. Assist in delivering key People initiatives, including Equity, Diversity & Inclusion (EDI), People Strategy milestones, and Learning & Development programmes. Manage and distribute programme-wide and targeted communications through Populo under the guidance of the Head of Culture and Senior People Manager. Promote Health, Safety, Security and Wellbeing (HSSW) by supporting programme initiatives and the implementation of HSSW strategies. Your skills. Our team. Together we design the future. The first step to success in this role is that you are eager to collaborate with the people around you, whether they are colleagues, partners, or customers. Developing ties with others is something you do by acting respectfully and delivering on your promises. And you never get set in your ways but keep exploring new insights and ways to improve. Furthermore, you should: Have previous experience in project coordination, administrative, or business support role, ideally within HR, People, Learning & Development, or a project environment. Have experience supporting governance processes, maintaining documentation, and ensuring compliance with organizational policies and procedures. Have high degree of computer literacy including immediate to advanced knowledge of SharePoint, Microsoft Office including Word, PowerPoint and Excel and other software with a willingness and skill to learnnew programsquickly. Be able to communicate with all levels in an organization to produce timely documents etc Have well-developed interpersonal skills and the ability to manage pressure, work with different leadership styles and ensure tasks are completed. Be willing and quick to learn new tools and systems A place to work and so much more At COWI, we work together with our customers to shape a sustainable and livable world. We do it by applying our knowledge and curiosity - and sometimes even our courage - to create the solutions the world needs today to enable a better tomorrow. We support our customers' transition towards increased sustainability. We strive to lead, by example, by embedding environmental management, social responsibility and good governance into our business practices and the options we provide to our customers.We value differences and development and cultivate an environment of belonging and having fun. Because that is what brings out the best in you, at work and at home. With offices primarily located in the Nordic region, the UK, North America and India, we are currently more than 7,500 people who bring their expertise in engineering, architecture, energy and environment into play. What we also offer: To us, a fair reward is more than a competitive salary. We want to take care of our people professionally and personally as well. Some of our benefits include: 28days' holidayplus all UKbank and public holidays Formalised development plans and yearly promotion opportunities Private health care, for you anda contribution from you foryour immediate dependents Flexible and hybrid working conditions Annual subscription fees paid for your membership of two Professional Institutions Group personal pension scheme - salary exchange Life assurance Maternity Leave: 1-20weeks full pay, 21-26 weeks half pay, 27-39Statutory (SMP) 40-52 weeks unpaid (eligibility criteria will apply) Paternity Leave: 12 weeks full pay (eligibility criteria will apply) Optional benefits include: Electric vehicle lease Annual Rail card (available for under 30s) If you have any unanswered questions about the role or what we have to offer, please reach out to our Talent Acquisition Specialist- Shruti Gupta at . Get to know us even better at our website where you can learn more about our projects, our strategy, what we want to achieve and what life is like at COWI. Equal opportunity employer. COWI provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to ethnicity, colour, religion, gender, national origin, age or disability. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
26/07/2026
Full time
Office/Home Hybrid Working Do you thrive on organization and making things run seamlessly? Are you looking for an opportunity to support a collaborative People function while contributing to a large and complex infrastructure programme? If so, this could be the role for you. Create Solutions that will enable a better tomorrow As a Team Support Coordinator, you will play a key role in supporting the People Team by coordinating programme activities, maintaining governance and documentation, and ensuring the efficient delivery of people initiatives. Working closely with the Head of Culture, Senior People Manager, and wider People Team, you will provide administrative, logistical, and coordination support that enables the successful delivery of strategic people programmes across the Lower Thames Crossing Programme. Your key responsibilities will include: Coordinate People Team activities, supporting communication, governance, and onboarding across the Lower Thames Crossing (LTC) Programme. Maintain People Team documentation in the LTC Hub (SharePoint) and Information Management System (IMS), ensuring content is accurate, current, and accessible. Provide administrative and logistical support, including meeting coordination, diary management, event planning, team activities, and budget monitoring. Coordinate the planning and delivery of People Team events, workshops, Learning Cohorts, Learning Hubs, Mini Hubs, and other engagement initiatives. Conduct quality assurance checks to ensure organizational charts and People information are accurate, up to date, and published on the LTC Hub. Support People Governance and Assurance by ensuring compliance with programme policies, governance requirements, reporting standards, and established processes. Assist in delivering key People initiatives, including Equity, Diversity & Inclusion (EDI), People Strategy milestones, and Learning & Development programmes. Manage and distribute programme-wide and targeted communications through Populo under the guidance of the Head of Culture and Senior People Manager. Promote Health, Safety, Security and Wellbeing (HSSW) by supporting programme initiatives and the implementation of HSSW strategies. Your skills. Our team. Together we design the future. The first step to success in this role is that you are eager to collaborate with the people around you, whether they are colleagues, partners, or customers. Developing ties with others is something you do by acting respectfully and delivering on your promises. And you never get set in your ways but keep exploring new insights and ways to improve. Furthermore, you should: Have previous experience in project coordination, administrative, or business support role, ideally within HR, People, Learning & Development, or a project environment. Have experience supporting governance processes, maintaining documentation, and ensuring compliance with organizational policies and procedures. Have high degree of computer literacy including immediate to advanced knowledge of SharePoint, Microsoft Office including Word, PowerPoint and Excel and other software with a willingness and skill to learnnew programsquickly. Be able to communicate with all levels in an organization to produce timely documents etc Have well-developed interpersonal skills and the ability to manage pressure, work with different leadership styles and ensure tasks are completed. Be willing and quick to learn new tools and systems A place to work and so much more At COWI, we work together with our customers to shape a sustainable and livable world. We do it by applying our knowledge and curiosity - and sometimes even our courage - to create the solutions the world needs today to enable a better tomorrow. We support our customers' transition towards increased sustainability. We strive to lead, by example, by embedding environmental management, social responsibility and good governance into our business practices and the options we provide to our customers.We value differences and development and cultivate an environment of belonging and having fun. Because that is what brings out the best in you, at work and at home. With offices primarily located in the Nordic region, the UK, North America and India, we are currently more than 7,500 people who bring their expertise in engineering, architecture, energy and environment into play. What we also offer: To us, a fair reward is more than a competitive salary. We want to take care of our people professionally and personally as well. Some of our benefits include: 28days' holidayplus all UKbank and public holidays Formalised development plans and yearly promotion opportunities Private health care, for you anda contribution from you foryour immediate dependents Flexible and hybrid working conditions Annual subscription fees paid for your membership of two Professional Institutions Group personal pension scheme - salary exchange Life assurance Maternity Leave: 1-20weeks full pay, 21-26 weeks half pay, 27-39Statutory (SMP) 40-52 weeks unpaid (eligibility criteria will apply) Paternity Leave: 12 weeks full pay (eligibility criteria will apply) Optional benefits include: Electric vehicle lease Annual Rail card (available for under 30s) If you have any unanswered questions about the role or what we have to offer, please reach out to our Talent Acquisition Specialist- Shruti Gupta at . Get to know us even better at our website where you can learn more about our projects, our strategy, what we want to achieve and what life is like at COWI. Equal opportunity employer. COWI provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to ethnicity, colour, religion, gender, national origin, age or disability. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Hospitality Operations Manager (Infrastructure) Application Deadline: 31 July 2026 Department: Hospitality Event Delivery Employment Type: Permanent - Full Time Location: Silverstone Reporting To: Senior Hospitality Operations Manager Description Job Purpose To support the successful planning, coordination and delivery of Silverstone's premium hospitality products across motorsport and non-motorsport events. The Hospitality Operations Manager will be responsible for managing operational planning, supplier relationships, infrastructure coordination and event delivery requirements, ensuring hospitality operations are delivered safely, efficiently and to the highest standards. Working closely with the Senior Hospitality Operations Manager, the role will support the successful execution of hospitality events through effective planning, supplier management, contract administration and operational oversight. Silverstone is committed to safeguarding and promoting the welfare of children and adults at risk and expects all team members and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing. Key Responsibilities Client & Stakeholder Management Support the Senior Hospitality Operations Manager in the planning and delivery of hospitality events from contract handover through to event completion. Act as a key operational contact for hospitality clients and stakeholders. Support client meetings, site visits, operational planning discussions and event briefings. Ensure all client requirements are accurately documented and communicated to relevant departments and suppliers. Build and maintain positive working relationships with internal and external stakeholders to support successful event delivery. Operational Planning and Delivery Support the planning and delivery of all hospitality products across motorsport and non-motorsport events. Take ownership of assigned hospitality areas and operational workstreams, ensuring all deliverables are completed within agreed timelines. Coordinate operational requirements across multiple departments to ensure readiness for event delivery. Develop and maintain event plans, operational schedules, planning trackers and action logs. Support event-day operations and act as a key escalation point for operational matters within assigned hospitality areas. Assist with event setup, operational readiness reviews, live event delivery and post-event close-down activities. Lead operational debriefs for assigned areas and support the implementation of continuous improvement initiatives. Infrastructure and Technical Planning Work closely with the Production Team to support the planning and delivery of hospitality infrastructure requirements across all hospitality products and event spaces. Ensure hospitality operational requirements are clearly communicated to the Production Team and relevant suppliers throughout the planning process. Coordinate with internal departments and suppliers to ensure hospitality areas are operationally ready for event delivery. Support the planning of temporary hospitality facilities and operational requirements, ensuring they meet the needs of the event. Attend planning meetings with Production, Venue Operations and suppliers to ensure all hospitality requirements are captured and delivered. Review hospitality layouts and floorplans to ensure they support efficient operations and service delivery. Monitor planning timelines and supplier deliverables, escalating any risks or concerns to the Senior Hospitality Operations Manager. Support the procurement and onboarding of operational suppliers where required. Ensure supplier documentation, schedules and compliance requirements are completed within agreed timelines. Conduct post-event reviews with suppliers and internal stakeholders to identify opportunities for improvement and operational efficiencies. Supplier & Contract Management Manage relationships with hospitality suppliers, contractors and service providers throughout the planning and delivery process. Ensure suppliers deliver against agreed contracts, scopes of work, service level agreements and operational requirements. Monitor supplier performance and support the implementation of KPI and SLA frameworks. Coordinate supplier planning meetings, operational reviews and event readiness checks. Support procurement processes by obtaining quotations, reviewing supplier proposals and identifying opportunities for efficiencies and cost savings. Ensure supplier documentation, insurance, risk assessments and compliance requirements are completed within agreed deadlines. Assist in the management of supplier agreements, contract renewals and tender processes. Build strong supplier relationships to encourage innovation, continuous improvement and value creation across the hospitality portfolio. Financial & Commercial Management Support the Senior Hospitality Operations Manager in managing operational budgets and expenditure. Track supplier costs and event spend to ensure budgets are controlled and financial targets are achieved. Ensure purchase orders, invoices and supplier documentation are processed in accordance with company procedures. Identify opportunities to improve operational efficiencies and reduce costs without impacting service delivery. Compliance & Governance Ensure hospitality suppliers and contractors comply with company policies, procedures and event regulations. Support contractor accreditation and operational compliance processes. Ensure all required operational documentation is completed accurately and within agreed timelines. Support health and safety planning and ensure operational activities are delivered in accordance with venue requirements and legislation. Team Standards & Responsibilities Support the Senior Hospitality Operations Manager in delivering departmental objectives. Provide guidance and support to Hospitality Coordinators, Event Executives and temporary event staff. Foster a positive and collaborative working culture across the hospitality team. Lead by example through professionalism, accountability and operational excellence. Support the development of team members through coaching, knowledge sharing and best practice. Key Relationships Senior Hospitality Operations Manager Hospitality Sales Team Catering Team Public Events Team Marketing Team Finance Department Revenue and Ticketing Team IT Department Venue Team External suppliers. Skills, Knowledge and Expertise Minimum 3 years' experience within hospitality, venue or event operations. Experience delivering large-scale hospitality or live events. Experience managing suppliers and contractors. Strong organisational and project management skills. Excellent communication and stakeholder management abilities. Commercial awareness and understanding of event budgets. Ability to manage multiple projects and deadlines simultaneously. Strong problem-solving skills and a proactive approach. Excellent attention to detail. Advanced Microsoft Office skills. Full UK Driving Licence. Flexible approach to working hours, including weekends and event periods. Accepts and meets stretching targets. Desirable Experience within a premium hospitality environment. Experience working within motorsport, sports or large event venues. IOSH qualification. First Aid qualification. Experience working with CRM, ticketing and event management systems. Behaviours & Competencies Professional and confident communicator. Strong organisational and planning skills. Proactive and solutions driven. Collaborative team player. Calm under pressure. Takes ownership and accountability. Demonstrates initiative and continuous improvement. Builds positive relationships with stakeholders and suppliers. Delivers consistently high operational standards.
26/07/2026
Full time
Hospitality Operations Manager (Infrastructure) Application Deadline: 31 July 2026 Department: Hospitality Event Delivery Employment Type: Permanent - Full Time Location: Silverstone Reporting To: Senior Hospitality Operations Manager Description Job Purpose To support the successful planning, coordination and delivery of Silverstone's premium hospitality products across motorsport and non-motorsport events. The Hospitality Operations Manager will be responsible for managing operational planning, supplier relationships, infrastructure coordination and event delivery requirements, ensuring hospitality operations are delivered safely, efficiently and to the highest standards. Working closely with the Senior Hospitality Operations Manager, the role will support the successful execution of hospitality events through effective planning, supplier management, contract administration and operational oversight. Silverstone is committed to safeguarding and promoting the welfare of children and adults at risk and expects all team members and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing. Key Responsibilities Client & Stakeholder Management Support the Senior Hospitality Operations Manager in the planning and delivery of hospitality events from contract handover through to event completion. Act as a key operational contact for hospitality clients and stakeholders. Support client meetings, site visits, operational planning discussions and event briefings. Ensure all client requirements are accurately documented and communicated to relevant departments and suppliers. Build and maintain positive working relationships with internal and external stakeholders to support successful event delivery. Operational Planning and Delivery Support the planning and delivery of all hospitality products across motorsport and non-motorsport events. Take ownership of assigned hospitality areas and operational workstreams, ensuring all deliverables are completed within agreed timelines. Coordinate operational requirements across multiple departments to ensure readiness for event delivery. Develop and maintain event plans, operational schedules, planning trackers and action logs. Support event-day operations and act as a key escalation point for operational matters within assigned hospitality areas. Assist with event setup, operational readiness reviews, live event delivery and post-event close-down activities. Lead operational debriefs for assigned areas and support the implementation of continuous improvement initiatives. Infrastructure and Technical Planning Work closely with the Production Team to support the planning and delivery of hospitality infrastructure requirements across all hospitality products and event spaces. Ensure hospitality operational requirements are clearly communicated to the Production Team and relevant suppliers throughout the planning process. Coordinate with internal departments and suppliers to ensure hospitality areas are operationally ready for event delivery. Support the planning of temporary hospitality facilities and operational requirements, ensuring they meet the needs of the event. Attend planning meetings with Production, Venue Operations and suppliers to ensure all hospitality requirements are captured and delivered. Review hospitality layouts and floorplans to ensure they support efficient operations and service delivery. Monitor planning timelines and supplier deliverables, escalating any risks or concerns to the Senior Hospitality Operations Manager. Support the procurement and onboarding of operational suppliers where required. Ensure supplier documentation, schedules and compliance requirements are completed within agreed timelines. Conduct post-event reviews with suppliers and internal stakeholders to identify opportunities for improvement and operational efficiencies. Supplier & Contract Management Manage relationships with hospitality suppliers, contractors and service providers throughout the planning and delivery process. Ensure suppliers deliver against agreed contracts, scopes of work, service level agreements and operational requirements. Monitor supplier performance and support the implementation of KPI and SLA frameworks. Coordinate supplier planning meetings, operational reviews and event readiness checks. Support procurement processes by obtaining quotations, reviewing supplier proposals and identifying opportunities for efficiencies and cost savings. Ensure supplier documentation, insurance, risk assessments and compliance requirements are completed within agreed deadlines. Assist in the management of supplier agreements, contract renewals and tender processes. Build strong supplier relationships to encourage innovation, continuous improvement and value creation across the hospitality portfolio. Financial & Commercial Management Support the Senior Hospitality Operations Manager in managing operational budgets and expenditure. Track supplier costs and event spend to ensure budgets are controlled and financial targets are achieved. Ensure purchase orders, invoices and supplier documentation are processed in accordance with company procedures. Identify opportunities to improve operational efficiencies and reduce costs without impacting service delivery. Compliance & Governance Ensure hospitality suppliers and contractors comply with company policies, procedures and event regulations. Support contractor accreditation and operational compliance processes. Ensure all required operational documentation is completed accurately and within agreed timelines. Support health and safety planning and ensure operational activities are delivered in accordance with venue requirements and legislation. Team Standards & Responsibilities Support the Senior Hospitality Operations Manager in delivering departmental objectives. Provide guidance and support to Hospitality Coordinators, Event Executives and temporary event staff. Foster a positive and collaborative working culture across the hospitality team. Lead by example through professionalism, accountability and operational excellence. Support the development of team members through coaching, knowledge sharing and best practice. Key Relationships Senior Hospitality Operations Manager Hospitality Sales Team Catering Team Public Events Team Marketing Team Finance Department Revenue and Ticketing Team IT Department Venue Team External suppliers. Skills, Knowledge and Expertise Minimum 3 years' experience within hospitality, venue or event operations. Experience delivering large-scale hospitality or live events. Experience managing suppliers and contractors. Strong organisational and project management skills. Excellent communication and stakeholder management abilities. Commercial awareness and understanding of event budgets. Ability to manage multiple projects and deadlines simultaneously. Strong problem-solving skills and a proactive approach. Excellent attention to detail. Advanced Microsoft Office skills. Full UK Driving Licence. Flexible approach to working hours, including weekends and event periods. Accepts and meets stretching targets. Desirable Experience within a premium hospitality environment. Experience working within motorsport, sports or large event venues. IOSH qualification. First Aid qualification. Experience working with CRM, ticketing and event management systems. Behaviours & Competencies Professional and confident communicator. Strong organisational and planning skills. Proactive and solutions driven. Collaborative team player. Calm under pressure. Takes ownership and accountability. Demonstrates initiative and continuous improvement. Builds positive relationships with stakeholders and suppliers. Delivers consistently high operational standards.
