Hardware Operations Manager

Our client is a well established Managed Service Provider delivering technology solutions to a diverse customer base. As part of their continued growth, they are looking to appoint an experienced Hardware Operations Manager to take ownership of hardware services, workshop operations and deployment activities across the business.

• Oversee day to day operation of the hardware and deployment function, ensuring builds, repairs, configurations and equipment rollouts are completed efficiently and to agreed standards.
• Manage workshop engineers, coordinate workloads, monitor capacity and ensure equipment is delivered within agreed timescales. Work closely with Service Desk, Projects and Procurement teams, supporting customer deployments, project rollouts and internal operational requirements.
• Manage stock levels, maintain supplier relationships, oversee operational processes and ensure all documentation is accurate and compliant.
• Identify opportunities for continuous improvement while driving quality, efficiency and service excellence across the hardware services team.

• Experience working within an IT workshop, deployment, service desk or technical support environment.
• Previous experience managing, supervising or mentoring technical teams.
• Strong knowledge of IT hardware including laptops, desktops, servers and peripheral devices.
• Experience coordinating hardware builds, repairs and deployment activities.
• Understanding of stock control, inventory management and procurement processes.
• Experience working within SLA driven service environments.
• Strong organisational and workload management skills.
• Excellent communication and stakeholder management abilities.
• Strong attention to detail and commitment to quality standards.
• A proactive and hands on approach to leadership and problem solving.

• Experience working within an MSP environment.
• Knowledge of Autotask PSA or similar service management platforms.
• Experience supporting project deployment activities.
• Understanding of ISO, QMS or service management frameworks.
• Exposure to supplier management and procurement activities.
• Experience developing junior engineers, apprentices or workshop staff.

Hardware Operations Manager, IT Hardware, Hardware Deployment, Asset Management, Configuration Services, Workshop Operations, Technical Support, MSP, Service Delivery, Stock Management, Inventory Control, Procurement, Team Leadership, Project Delivery, Autotask, IT Infrastructure