Senior Consultant - Business Analyst

Practice: Transformation & Change

Role Type: Permanent / FTC

Location: London / Hybrid

Reporting Line: Programme Manager / Lead Business Analyst

Delta Capita is supporting a major financial services client on a large-scale digital change programme, delivering a series of proposition, naming and asset refresh changes across Private Banking and Wealth Management. The programme spans customer-facing, colleague-facing and operational assets, including websites, secure platforms, mobile and online banking, customer correspondence, operational documentation and supporting colleague tools.

We are seeking an experienced Senior Consultant Business Analyst to work alongside the Programme Manager and Lead Business Analyst, taking ownership of impact assessment, requirements gathering and delivery mobilisation activity across a broad and evolving asset estate. This is a client-facing role suited to a confident Business Analyst who can operate independently, bring structure to ambiguity, and support less experienced team members.

• Lead impact assessments across customer and colleague-facing assets.
• Identify, analyse and document business requirements to a high standard.
• Identify and catalogue impacted assets, journeys, communications and documentation.
• Work closely with business stakeholders, asset owners and delivery teams to define required changes.
• Support delivery sequencing, prioritisation and dependency management.
• Facilitate workshops, working groups and stakeholder discussions.
• Maintain traceability between requirements, impacted assets and delivery outcomes.
• Support RAID management, governance reporting and decision tracking.
• Coordinate activity across multiple teams and delivery workstreams.
• Support programme planning, governance and mobilisation activities.
• Provide guidance and quality oversight to junior analysts supporting the workstream.

• Demonstrable Business Analyst experience on complex change programmes, ideally within a consulting environment.
• Strong track record in requirements gathering, analysis and documentation.
• Business impact assessment and process analysis experience.
• Strong stakeholder management across business and technology teams, including senior stakeholders.
• Experience coordinating multiple dependencies and delivery teams.
• Experience in financial services or other regulated environments.
• Excellent communication, facilitation and workshop skills.
• Ability to work independently in ambiguous and evolving environments.

• Wealth and Investment Management experience.
• Experience using Jira and Confluence to support requirements management, stakeholder collaboration and delivery tracking.
• Digital channel change experience, including websites, mobile applications and online banking.
• Brand, proposition, naming or customer communication change initiatives.
• Content remediation or large-scale asset review programmes.
• Experience working with third-party suppliers and delivery partners.

• Requirements gathering and analysis
• Impact assessment
• Stakeholder engagement
• Dependency management
• Workshop facilitation
• Problem solving and critical thinking
• Governance and reporting
• Planning and sequencing

Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.

This is a permanent full-time position located in London. As the selection and interview process is ongoing, please submit your application in English as soon as possible; if your profile is selected, a member of our team will contact you within 4 weeks. For this role, a valid working permit for the UK is mandatory.

Expectations regarding hybrid working: As we are a Service Provider and Consulting firm servicing clients, our policy for physically working from the office (which may be the clients' offices or our own offices depending on the client) aligns to what our clients' policies and expectations are and these vary. Most of our clients now require a minimum of 3 days per week in the office, 2 days from home, and accordingly this is also the minimum expectation that Delta Capita require.