Job Description
THE TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Headquartered in Los Angeles, THE TEAM's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit THE.TEAM .Supporting over 3500 people globally across a number of agencies and sites, you will be one of the first points of contact for 1st and 2nd line issues, conducting initial assessment, research and resolution of requests regarding hardware, software and infrastructure components. Your enthusiastic and approachable manner will help you be a key member of the IT Support team, which allows users to approach you directly to discuss and demonstrate their issues first hand .WHAT YOU WILL BE DOINGTake initial telephone or email inquiries and troubleshooting and manage hardware, software or network problemsLog call / walk-up activityRange of administration duties. Including, but not exclusively; logging tickets in our ticketing system, tagging hardware in our hardware management system, logging and keeping track of hardware repairs and hardware assignmentsAssisting with office moves and a wide range of other possible projectsResolve more complex issues requiring detailed systems and applications knowledgeRecognise and escalate more difficult problems to Tier 3 supportInstall operating system software, patches and upgradesAnalyse , troubleshoot and resolve hardware, software and network issuesConfigure, optimise and monitor operating system software and serversLiaise with suppliers to organise repairs and other admin.Assist with and support on-site and remote EventsTHE SKILLS AND EXPERIENCE YOU NEEDExperience of the following systems and processes are highly beneficial:Fresh Service ticketing system, including back-end developmentActive Directory/Windows, Exchange Online, Azure and Office 365 AdministrationMobile Device Management platforms (Intune, Kandji )Large format printersRemote/Mobile access facilities: RDP, Outlook Web Access, VPNDell/Apple/Windows Surface HardwareMainly iPhone/iOS but some Android mobile phonesApple Macs running variety of for file storage and managementO365 Desktop Tools (Outlook, Word, Excel, etc )Network Infrastructure Understanding and TroubleshootingServer Management / Patch ManagementBackup / Restore (Tape, Virtual)The successful individual will have the following attributes:Enthusiastic approach to problem solvingCommunication: Telephone manner, email, and face to faceFlexible approach to tasksSpeaking with non-technical people, from junior positions to the most seniorTeam Player: Always happy to help others whenever and wherever neededReliability: Due to the small and busy nature of the team we need to be able to depend on people to be on time, with exemplary attendanceTHE TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.