Furniture & Craft Emporium Manager

  • Big C
  • Wymondham, Norfolk
  • 16/07/2026
Full time Information Technology Telecommunications Part Time IT

Job Description

Lead a unique retail unit and help Big C make a difference to people affected by cancer

Are you a passionate retail leader with a flair for furniture, homeware and craft? Do you thrive in a fast-paced environment where no two days are the same? If so, we'd love to hear from you.

We are looking for an enthusiastic and experienced retail manager to lead our unique Furniture & Craft Emporium in Wymondham. This exciting retail destination combines a large furniture warehouse, craft supplies shopping experience and regular craft-related events, attracting high volumes of loyal supporters and new customers.

Please note that this role involves regular moving and handling of furniture.

Location: Wymondham, Norfolk

Salary: £26,680 - £29,442 per annum (depending on skills and experience)

Hours: 35 hours per week over 5 days, including weekend and bank holiday working as required

Contract: Permanent

About the role

The key responsibilities include:

  • Leading and developing the Furniture & Craft Emporium.
  • Driving sales and maximise income.
  • Managing and motivate staff and volunteers.
  • Overseeing stock, displays and warehouse operations.
  • Coordinating donations, deliveries and customer enquiries.
  • Promoting the shop and engage with the local community.
  • Maintaining high standards of customer service, safety and compliance.

If you are an experienced retail leader with a passion for furniture, homeware and crafts, and enjoy motivating teams, driving sales and creating great customer experiences, we would love to hear from you. The kindness of people is the only way that we can make a difference in the local community, and you can help us achieve this through being resourceful and responsive to the needs of volunteers and customers with the support of two part time Deputy Managers and a large and diverse team of volunteers.

About Big C

Big C is one of East Anglia's largest cancer charities, having raised £50 million since it was founded 45 years ago. Today, Big C's loyal supporters help the charity raise, on average, £3 million pounds every year to help those in our community who are affected by cancer.

We provide outstanding holistic care through our welcoming Cancer Support Centres and Hubs, as well as online and telephone support via our Virtual Support Centre. Income comes from donations, local businesses, legacies, grants, and 11 charity shops across the region.

Big C is committed to equity, diversity, and inclusion and was awarded Gold Accreditation in the Best Employers Eastern Region 2025 for the third time. We offer a supportive working environment that values employee well-being and work/life balance.

The dedication of our employees, volunteers, supporters, and fundraisers is how we continue to improve the lives of those affected by cancer.

Recruitment Process

Big C are committed to safeguarding and promoting the welfare of vulnerable adults, young adults and children and expect all staff and volunteers to share this commitment. This role requires an enhanced Disclosure and Barring Service (DBS) check and a barred list check. Additionally, your application plays an essential part in our choosing the right person for this position.

When applying, please complete the online application fully. Information to support your application can be in your attached covering letter or where indicated in the application. If you are unable to complete online, please email for advice.

The closing date for this vacancy is Sunday 2 August 2026 but may close early if enough applications have been received. We will be interviewing Monday 17 and Tuesday 18 August.

Benefits

Subject to eligibility/scheme rules, benefits include:

  • 5% employer pension contribution
  • 33 days holiday per annum, inclusive of bank holidays (full time equivalent)
  • Cycle to work scheme
  • Company sick pay
  • Life assurance
  • Health cash plan and wellbeing resources
  • Employee Assistance Programme (EAP)
  • Opportunities for training and development
Why choose Big C

As a Best Employer Eastern Region Gold accredited employer, we are proud to be able to offer a supportive working environment with a focus on employee wellbeing, equity and recognition of the importance of a good work/life balance.

Big C's Core Values are Respect, Empathy, Support, Trust and Honesty. These provide a benchmark for behaviour across the organisation. If you share these values, have the skills and experience, we would love to hear from you.