Responsibilities
- Act as the highest technical escalation point within a managed service function
- Set and maintain engineering standards across teams within the service
- Lead the management and resolution of complex L2/L3 incidents
- Lead root cause analysis and post incident investigations for major incidents
- Own service onboarding from a technical readiness perspective
- Participate in an on call rota, including out of hours incident response
- Mentor and support the development of engineers at all experience levels
- Work with service delivery colleagues to manage client relationships
Must Have Skills & Experience
- Knowledge of at least one of the following: Java, Python, Node.js, or C#
- Hands on cloud architecture experience with either AWS or Azure
- Experience with infrastructure as code tools such as Terraform
- Understanding of ITIL practices
- Recent experience leading engineering teams
Nice to Have Skills & Experience
- Knowledge of highly available architectures
- Experience with Postgres or other relational database systems
- Exposure to front end technologies such as React.js
- Experience working in public sector or regulated data environments
Benefits
- 25 days Annual Leave (plus bank holidays)
- An additional day of paid leave for celebrations
- 1 additional day of holiday after 2 years' service (26 days total) and another 2 days after 5 years (28 days total)
- Monthly Wellness Allowance
- Annual Learning and Development Allowance
- Paid time off for Life Events
- Matched Employer Contributed Pension (5%)
- Life assurance based on 4 x your salary
- Access to an Employee Assistance Programme
- Enhanced Family Leave
- Enhanced company sick pay
- A range of optional Salary Sacrifice benefits (inc EV Scheme, Home and Tech, Cycle to Work and Pension)
- Exciting calendar of Burendo social events and activities
We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.
As a proud supporter of the Armed Forces Covenant, we welcome all applications from members of the Armed Forces Community.