• Sit at the intersection of engineering, product, and client delivery - owning the end-to-end implementation of our platform for our most complex and strategic enterprise accounts, from onboarding through to live deployment - including visiting clients on-site, with the opportunity for global travel as we scale internationally.
• Lead enterprise engagements independently. This involves configuring GAP and Navigator products for deployment, building implementation plans and pitch decks, running UAT, and handling support queries.
• Own and lead product development projects end to end alongside engineering and design from client requirements to shipped product and be accountable for the outcomes.
• Design and refine AI evaluation frameworks, engineer prompts across our product suite, and track product analytics on live production data.
• Build internal agentic AI workflows that automate lengthy or manual processes - org-wide Claude, skills, and custom Slack workflows - and set the direction on internal tooling as its complexity grows.
• Get hands-on with cutting-edge tools like Claude Code, Cowork, Cursor, and custom MCP integrations, with the freedom to explore new AI tooling that drives product innovation - setting the standard for AI tooling across the team. As these tools evolve, the line between engineering, product, and design will blur - we want you to be at the frontier of that shift.
• Gather first-hand insight from both benefits administrators and employees at global enterprises, and feed that directly back into the product to shape what we build next.
• Work closely with our Chief Product Officer, Co-founder, AI Product Lead, engineers, and Product Associates at every stage of development - bridging the gap between what customers need and what gets built.
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