Application Support Team Leader

At System C, our technology plays a vital role in supporting local authorities to deliver effective social care services. We are looking for an experienced Application Support Team Leader, known internally as Application Support Manager, to lead a specialist support team working with Liquidlogic's market-leading social care and case management software.

As Application Support Manager, you will have overall responsibility for an Application Support team, ensuring customers receive timely, high-quality support. You will oversee the triage and prioritisation of customer tickets, manage workload across the team, and take ownership of escalations to ensure critical issues are resolved efficiently. You will work closely with Application Support Engineers, Implementation teams, and other internal departments to resolve complex issues and support smooth customer transitions from implementation into live service.

• Leading and line managing an Application Support team, including performance reviews and wellbeing support
• Triaging incoming tickets and assigning work appropriately
• Managing team workload to ensure effective use of time and skills
• Owning customer escalations and high-priority issues
• Working closely with Application Support Engineers to resolve complex problems
• Analysing support demand to identify recurring or high-volume issues
• Supporting smooth handover from implementation into live support
• Maintaining ownership of customer calls and tickets in JIRA

• Proven experience leading an application or software support team
• Strong prioritisation and decision-making skills in live support environments
• In-depth knowledge of the Liquidlogic product set
• Strong technical experience with SQL Server and writing SQL or T-SQL queries to resolve data issues
• Confidence managing customer escalations and complex stakeholder relationships
• Clear, professional written and verbal communication skills

You will be part of a purpose-driven organisation focused on improving outcomes in health and social care. We offer a collaborative environment, flexible working, and opportunities to grow while making a meaningful impact.

At System C, we believe great work happens when flexibility and collaboration come together. All our roles are offered on a hybrid basis, with colleagues spending a minimum of two days each week in the office to connect, create, and grow together. (Excludes field-based roles).

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, or veteran status.