Care Co-ordination Centre Administrator (Unplanned Care)

Care Co-ordination Centre Administrator (Unplanned Care) Band 3

Main area Administration Grade Band 3 Contract Fixed term: 9 months (End of May 2027) Hours Part time - Shift Patterns 8-4 or 12-8pm alternate weeks. Two weekend days per month Job ref 812-26-MH-AS-UPC

Site Abel Smith House Town Stevenage Salary £25,760 - £27,476 per annum, pro rata Salary period Yearly Closing 23/07/:59

Job overview

Be at the Heart of our Community!

We are looking for a flexible administrator to join our growing team at the Integrated Care Coordination Hub in Abel Smith House, Stevenage.

We are currently looking for two part-time administrators working shifts of 8am to 4pm and 12pm to 8pm alternate weeks, including 2 x weekend days a month for a fixed term contract until end of May 2027.

Hours available 30hrs Mon-Thurs and 22hrs Wed-Fri

Unsocial hours payments made from midnight Saturday to midnight Sunday.

The Hub provides essential administrative support to the clinical teams across East & North Herts. The post holder will work as part of a team of administrators to answer patient calls and enter referral data for the Community Adult Health Services onto our Patient Administration System. The team is also responsible for directing each referral to the appropriate clinical team.

Proposed interview date: 3rd August 2026

Main duties of the job

The successful candidate will:

• Have good communication, IT and customer service skills.
• Undertake a range of administration tasks, including processing referrals and letters
• Answer incoming calls, dealing with enquiries from patients, relatives and professionals
• Ensure accurate and relevant information is recorded on our clinical system database
• Work flexibly to meet the needs of the service

You will receive full support and training to undertake all aspects of the role, you need to bring enthusiasm, energy and a flexible approach to work. After an initial training period we offer a hybrid model of working with at least 1 day working from home if requested.

Working for our organisation

• A big thank you for considering joining us at Hertfordshire Community NHS Trust
• You'll find it a great place to work with many benefits offered to you as a member of our staff
• We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities
• We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages
• We don't want you to miss out so we would like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible

We work in partnership with colleagues across NHS, social care, education, charities and local government helping people to maintain their independence for as long as possible and making sure people get the right care in the right place at the right time.

In return, we can offer you:

• Free parking
• Subsidised canteen
• 27 days annual leave (pro rata)
• Employee assistance programme
• One of the UK's best pension schemes
• NHS discount

The use of AI is monitored and if you have used it then you are required to declare this, as well as what type of AI tools you have used and for what purpose. We reserve the right to further test your individual knowledge and skills in relation to the requirements for the post through robust and thorough interview and assessment.

Detailed job description and main responsibilities

The post holder will be working as part of a busy team of administrators and the role requires a high level of computer and telephone work, with access to a wide range of different systems and information.

• Processing written referrals onto our clinical system
• Taking telephone calls from patients and other health care professionals.
• Dealing with enquiries in a helpful and efficient manner
• Offering a high level of service to all our patients
• Working closely with hub triage teams to ensure patient care is delivered effectively and efficiently.
• Working with local service teams to complete required tasks and activities
• Working well as a team under pressure in a busy environment
• Sharing information and escalating issues as appropriate
• Identifying innovative ways of working

Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defense against COVID-19

We are committed to supporting flexible working options for staff, wherever possible, and welcome discussions on flexible working patterns to support our staff to maintain a healthy work life balance.

Person specification Qualifications & Training

• GCSE English and Maths or equivalent
• Excellent keyboard skills / use of Microsoft office
• SystmOne or equivalent clinical application knowledge

Experience and Knowledge

• Previous experience of working in a 'patient/ customer focussed' role
• Previous NHS experience
• Health, safety and risk awareness

Skills and Abilities

• Manage and prioritise workload
• Effective communication with colleagues, patients and others
• Excellent telephone manner
• Ability to remain calm and collected in stressful situations
• Willingness to participate in meetings
• Ability to work to deadlines & self management

Flexibility

• Respects diversity & shows respect for others beliefs
• Dynamic & proactive working approach
• Ability to react and work flexibly in demanding environment

We will communicate any interview arrangements with applicants via e mail so it is advisable that you check the email address you give on your application on a regular basis.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band. All new appointments (excluding Medical & Dental roles) are subject to a 26 week probation period.

We are proud to be an armed forces friendly employer and support the employment of the armed forces community, including veterans, spouses and partners. For more information, contact

Applications from qualified job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications, subject to you meeting minimum criteria of the role and salary threshold. Please visit the Gov.UK website for detail.

If applicable to the role, staff are required to hold a full, valid, UK driving licence and have access to a car to use with business insurance (unless the member of staff has a disability as defined by the Equality Act 2010).

In submitting an application form, you authorise Hertfordshire Community NHS Trust to confirm any previous NHS service details via the Electronic Staff Record Inter Authority Transfer process should you be appointed to the post.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.