People Process Optimisation - Automation Manager

  • Jobtailor
  • Telford, Shropshire
  • 12/07/2026
Full time Information Technology Telecommunications

Job Description

Overview

We're looking for a People Process Optimisation & Automation Manager to play a pivotal role in transforming how our People function operates - making it smarter, simpler, and ready for the future of work. This is a high-impact role at the intersection of HR, technology, and data, where you'll design scalable global processes, unlock automation opportunities, and help prepare the organisation for AI-driven ways of working. This is a full-time, 12-month fixed-term role offering a salary of £50,000 - £60,000, depending on experience. The role is hybrid, based out of our Telford office, with an expectation of at least one day per week on-site. You'll join us at a pivotal moment, with the chance to get involved in high-profile, business-critical transformation projects that will reshape how our People team - and the wider organisation - operates from a process, automation, and AI-readiness perspective. Alongside delivering impactful change, you'll benefit from coaching, development, and exposure to senior stakeholders, making this an excellent opportunity to accelerate your experience in transformation, automation, and strategic People operations. You'll play a key role in transforming how our People services are designed and delivered, focusing on efficiency, scalability, and future readiness.

Responsibilities
  • Design and implement scalable, globally consistent People processes
  • Simplify and standardise processes to improve efficiency, risk control, and user experience
  • Identify and deliver automation opportunities, ensuring processes are automation-first
  • Partner with People Systems to align process design with technology and data standards
  • Support the rollout of services into GPFS, ensuring clarity, readiness, and smooth transition
  • Build strong partnerships across People, Systems, Finance, and business stakeholders
  • Lead change and adoption, ensuring processes are understood, embedded, and effective
  • Use data and insight to track performance, identify improvements, and demonstrate ROI
Requirements
  • Proven experience in process design, optimisation, or transformation (ideally within HR or shared services)
  • Strong understanding of how systems, processes, and data connect
  • Experience working in global or complex organisational environments
  • Track record of delivering change from concept through to BAU
  • Experience defining success metrics and ROI
  • Confident influencing stakeholders without formal authority
  • Advanced Excel skills (analysis, modelling, tracking benefits)