Full time
Information Technology
Telecommunications
Job Description
Overview
Your primary focus will be on the reliability and uptime of our customer-facing platforms
You will be embedded within our unified CloudOps team - a team that brings together platform engineering, SRE, and DevOps functions under one roof
Your day-to-day will centre on building stability, responding to active incidents, implementing short-term fixes, and helping to defend the uptime of our customer systems
You will also feed into a broader platform, and DevOps work through cross-training and collaborative engineering
This role offers a real opportunity for someone who comes with experience but wants to keep growing - learning new skills, shaping improvements, and contributing to how we build and run things for the future
Responsibilities
Maintain reliability and uptime of customer-facing platforms
Respond to incidents, implement short-term fixes, and contribute to long-term stability
Collaborate with the CloudOps team, platform engineering, SRE, and DevOps functions
Contribute to ongoing improvements in how we build and run systems
Requirements
Demonstrable experience in an SRE or similar operations role within a SaaS business
Strong hands-on experience with at least one major cloud provider, with a preference for Microsoft Azure
Infrastructure as Code (IaC) - for example, Terraform, Bicep, or ARM templates
Container orchestration - for example, Kubernetes or Azure Kubernetes Service (AKS)
Monitoring and observability tooling - for example, Prometheus, Grafana, Datadog, or Azure Monitor
CI/CD pipelines and version control - for example, GitHub Actions, Azure DevOps
AI tooling - proficient in leveraging AI tools to improve operational efficiency, accelerate troubleshooting, automate repetitive tasks, and augment day-to-day engineering workflows
Windows Server administration - including Active Directory, DNS, Group Policy, and core Windows Server infrastructure fundamentals
Advanced Networking - including TCP/IP, DNS, VPNs, firewalls, load balancers, and general network troubleshooting in cloud and hybrid environments
Linux systems administration and networking fundamentals
Documentation - proficient in producing clear technical documentation, including runbooks, incident reports, architecture diagrams, and process guides
Atlassian suite - hands-on experience with Jira and Confluence for issue tracking, sprint management, and knowledge base management