Full time
Information Technology
Telecommunications
Job Description
Responsibilities
Plan and lead research to understand user needs, behaviours, pain points, and opportunities, using methods such as interviews, observations, journey mapping, and usability testing.
Translate insights into user flows, wireframes, prototypes, and high-quality design solutions. Apply and evolve visual identities when needed.
Work closely with product managers, engineers, business analysts, and stakeholders to ensure solutions align with user needs, business goals, technical feasibility, and product strategy.
Design both customer-facing services (for clients and residents) with a high focus on usability and intuitiveness, and internal employee-facing tools (for property managers, accountants, on-site staff) with a strong focus on expert needs and efficiency.
Develop journey maps, service blueprints, personas, and other artefacts that strengthen understanding of user needs and service opportunities.
Explore how AI-enabled capabilities can support users in meaningful, trustworthy, and responsible ways, including areas such as search, automation, recommendations, summarisation, or decision support.
Communicate the rationale behind design decisions and evaluate solutions through qualitative and quantitative methods, including usability testing, feedback, behavioural data, and outcome metrics.
Create and maintain design libraries, components, and patterns in close collaboration with front-end developers. Help define structured design instructions, component rules, accessibility requirements, and interaction principles that support consistent, high-quality implementation by both developers and coding agents.
Requirements
5+ years of experience as a UX Designer, Product Designer, or similar role, including work on complex digital products.
Bachelor's degree in design, HCI, behavioral science, or a related field.
Strong proficiency in Figma, prototyping, and design systems, including the ability to translate design intent into clear specifications and reusable implementation guidance for agents.
Experience working in agile, cross-functional product teams and contributing to design systems across both design and code.
Strong experience designing for web and mobile, including complex workflows and efficiency-focused tools.
Solid experience in UX research, service design, and interaction design.
Experience using AI tools as part of the design process for example in research synthesis, ideation, prototyping, or content and concept exploration.
Being comfortable with working with both code and figma to steer design.
Experience designing for data-rich, workflow-heavy, or operational environments.
Experience from working with AI-enabled product experiences, such as intelligent search, automation, recommendations, copilots, or decision-support tools.
Understanding of key design considerations for AI-supported experiences, such as transparency, trust, explainability, error handling, and human oversight.
Property management and proptech experience is a plus.