ServiceNow Developer

ServiceNow CMDB Developer / Automation Engineer

Engagement type: Contractor

Location: Cambridge

Expected duration: 6 months

Start: As soon as possible.

Day Rate: £650pd to £750pd Inside IR35

Reporting line: Reports to the CMDB Product Owner.

The ServiceNow CMDB Developer / Automation Engineer will build and configure the ServiceNow capabilities required to support the client's CMDB uplift programme.

The role will turn agreed CMDB/CSDM design, governance controls, and data quality requirements into working ServiceNow solutions. This includes ownership and lifecycle controls, automated remediation workflows, certification campaigns, CMDB dashboards, simplified forms/views, readiness gates, data quality rules, and integration-related configuration.

The role is expected to be hands-on. The candidate must be comfortable working in an existing ServiceNow environment where the CMDB requires remediation, simplification, and operational improvement.

• Ownership gating configuration.
• Lifecycle guardrails and stale CI handling automation.
• Data quality remediation workflows.
• Certification campaign workflows and escalation logic.
• CMDB Health-related rules and remediation processes.
• Domain scorecards and CMDB KPI dashboards.
• Simplified CMDB forms, lists and views.
• CI/service readiness gate workflow support.
• Integration/import support configuration where required.
• Test scripts, release notes and deployment evidence.
• Technical documentation for configured workflows and controls.
• Knowledge transfer and handover material.

• Candidates must have strong experience with:
• ServiceNow platform development and configuration.
• Flow Designer, Business Rules, UI Policies, Client Scripts and scheduled jobs.
• ServiceNow CMDB tables, CI classes, relationships and configuration records.
• CMDB Health, data quality rules, duplicate detection or remediation workflows.
• ServiceNow reporting, dashboards and preferably Performance Analytics.
• Building workflow automation for approvals, tasks, notifications and escalations.
• Import sets, transform maps and ServiceNow data loading patterns.
• Working with ServiceNow developers, architects, BAs and product owners in delivery teams.
• Testing ServiceNow configuration changes in sub-production before release.
• Producing clear technical documentation and handover notes.
• Working in existing enterprise ServiceNow environments rather than only clean new implementations.

• Useful but not mandatory:
• ServiceNow CMDB, ITOM or Discovery experience.
• ServiceNow Integration Hub experience.
• REST API integration experience.
• Service Graph Connector experience.
• ServiceNow Service Mapping exposure.
• ServiceNow Performance Analytics experience.
• ITSM, ITOM, SACM or CMDB process knowledge.
• Experience supporting CMDB remediation, governance or data quality programmes.
• Experience in large enterprise or regulated environments.
• ServiceNow Certified Application Developer or relevant ServiceNow implementation certifications.