Job Description
We are seeking a highly skilled and experienced Third Line Citrix SME to join our on-site support team. This role is critical in ensuring the stability, performance, and scalability of our Citrix environment. You will act as the technical authority for Citrix-related issues, providing expert-level support, leading troubleshooting efforts, and contributing to strategic infrastructure initiatives. The DXC Third Line Citrix Engineer is an experienced, multi-skilled professional, responsible for the support, maintenance and expansion of our UK Secure Client environments, ensuring a smooth and reliable experience for the end user base. The successful candidate should be a driven individual that enjoys problem solving and taking control of situations to drive home technical solutions whilst putting our customers' needs first. The role is expected to be mainly based in Preston. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance.
Primary Responsibilities
- Provide Third-Line Technical Support for incident escalations & problem record progression
- Point of contact for Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler
- Lead the diagnosis and resolution of complex technical issues across Citrix platforms
- Manage and optimise Citrix policies, profiles, and user experience
- Collaborate with architecture and engineering teams to design and implement Citrix solutions
- Support patching, upgrades, and migrations of Citrix components
- Both proactive and reactive problem record progression and root cause analysis
- Pro active approach towards defect management resolutions as part of technical assurance activities
- Confidence in working with internal and cross capability teams alongside account and customer engagement
- Maintain a high degree of customer service for all support queries and adhere to all service management principles
Essential Skills & Experience
- Proven experience within a Third Line Support role
- Strong knowledge of Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler ADC, and Citrix Workspace Environment Management (WEM)
- Experience with Windows Server, Active Directory, Group Policy, and FSLogix
- Strong understanding of ITIL processes and enterprise support models
- Operations - VMWare, HyperV, XenServer, Invanti
- 2+ Years experience working within a third line support environment
Desirable Qualifications
- Working knowledge of supporting UK Secure Paradox solution (Becypt)
- Analytics experience with Systrack / Nexthink
- Strong knowledge of Microsoft operating systems, including Windows 10 & Win11
- Citrix Certified Expert - Virtualisation (CCE-V) or equivalent
- Microsoft certifications (MCSA, MCSE)
- Exposure to cloud platforms (Azure, AWS) and hybrid environments
About You
Candidates looking to develop their careers within DXC, with a drive to learn, passionate about technology, natural problem solver, ability to work with an Agile Team, being self-driven and looking for continuous improvements.
Benefits
- Competitive compensation
- Pension scheme
- DXC Select - comprehensive benefits package (includes private health/medical insurance, gym membership and more)
- Perks at Work (discounts on technology, groceries, travel, and more)
- DXC incentives (recognition tools, employee lunches, regular social events etc)
We're committed to fostering an inclusive environment where everyone can thrive.