3rd line Engineer

3rd line Support Engineer- Azure, MSP, Incident Management, Problem, Microsoft

A leading provider of MSP services is seeking a solid and reliable 3rd Line Engineer to act as their engineer in major incidents.

This is a highly influential role within their managed services department, delivering best-in-class service to all customers. You will have a strong background in supporting Microsoft technologies, especially Azure, across cloud, modern workplace, endpoint management and security.

As the 3rd Line Support Engineer, you will be focusing on resolving escalations, problems, and major incidents. You may, from time to time, need to visit our London-based customers in person to help resolve the most challenging troubleshooting cases, acting as the subject matter expert. The service desk team works together from our modern office in London. During probationary period, you will work in the office Monday-Friday. After the probationary period, you will have the option to work in a hybrid model (3 days in the office and 2 days from home).

• BSc (or equivalent) in Computer Science / Information Technology, or a related field
• Experience in providing 3rd Line Technical Support
• Working in a busy MSP service desk environment in a structured, ITIL-driven framework (including Incident, Change and Problem Management)
• Experience of acting as the 'go-to' person during Major Incidents, including providing RCAs/ RFOs
• Technical skills
• Strong in Microsoft Azure (including Azure Site Recovery, Windows Virtual Desktop, Endpoint Manager)
• Azure Virtual Desktop (AVD) and FSLogix profile management
• Azure Active Directory (Identity, MFA, Conditional Access)
• Experienced in the administration and support of the following technology products:
• Microsoft 365
• Microsoft Active Directory (on-prem)
• Microsoft Exchange (on-prem and hybrid)
• Always On VPN (AOVPN)
• Windows Server OS
• Intune (Endpoint Management, MDM)
• File System Technologies (permissions, storage)
• Domain Services: DNS, DHCP, VPN

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.