Zenzero Solutions Ltd, an award-winning technology provider in the UK, seeks a Service Operations Manager responsible for managing customer service operations and delivery. The role emphasizes ensuring SLAs are met and enhancing customer experience through standardised best practices.
Ideal candidates will possess a relevant bachelor's degree, ITIL 4 certification, and 5 years of experience in managing IT projects. You'll work with Account Managers and Service Desk teams to drive service improvements and maintain strong professional relationships with customers.