ICT Enterprise Specialist

Information & Communication Technologies

Department Information Communications Technologies

Location HQ, Bridgend

Grade PO34

Part/Full Time Full Time

37

Type of Contract Permanent

Level of Welsh language ability required? 2

Shortlisting Date 13 August 2026

Interview Date 20 August 2026

Closing Date

31/07/2026, 15:00

About Us

South Wales Police is the largest police force in Wales, serving a population of approximately 1.3 million people across an area of 2,117 square miles. We are dedicated to keeping our communities safe and secure, and we rely on cutting edge technology to support our operations. We have recently invested heavily in our ICT department with exciting new projects and opportunities funded by significant investment. We are going through a period of significant growth and technological change, there has never been a better time to join!

The role

We are seeking a highly skilled and motivated Enterprise Systems Specialist. As an Enterprise Systems Specialist, you will be responsible for managing enterprise systems including servers, storage, and visualised platforms. Within the role, you may supervise junior ICT Specialists, and you will play a crucial role in ensuring service availability, security and standards compliance as well as driving process improvements and enhancing system performance.

Responsibilities

• Implement, configure and maintain enterprise systems.
• Design and deploy server infrastructure, including physical and virtual servers.
• Oversee server and storage performance tuning, patch management and firmware upgrades.
• Develop and maintain documentation for enterprise systems processes and procedures
• Collaborate with cross functional teams to identify and solve system issues.
• Develop and maintain security protocols for enterprise systems
• Plan and execute disaster recovery and business continuity procedures.
• To provide IT specialist advice to business users and IT peers for your specialist technological area
• Manage Technical Staff within your technical area

Requirements

• Must be qualified to Degree level standard or be able to demonstrate equivalent skills and abilities.
• Experience of designing, implementing and technically leading on some of the following areas:
• Enterprise Systems Management, Monitoring, especially Microsoft Systems Centre Operations Manager or Azure Monitor
• HP Server hardware support
• Cloud Computing, especially Microsoft Azure
• Enterprise Unified Communications, especially Microsoft Exchange, Exchange On-Line, Microsoft Teams.
• Device Management Systems, especially Microsoft Systems Centre Configuration Manager/Intune
• Datacentre environments including Power Management, Air Conditioning, Security, Networking,
• Enterprise Security

• In depth knowledge of storage area networks (SAN), Network attached storage (NAS) and backup and recovery technologies.
• Expertise in server infrastructure design and deployment
• Experience with virtualization platforms such as VMware or Citrix
• Strong troubleshooting and problem solving skills.
• Must be aware of the strategic operational implications of effective IT upon the organisation.

Where you'll fit in

The Enterprise Specialist role works in the Technical Delivery or Technical Standards section of the ICT Department and reports to the ICT Infrastructure Manager or ICT Platforms Manager.

Our Information and Communications Technology Department (ICT) has a wide and varied range of responsibilities from 1st line service desk, 2nd line technical support to 3rd line specialist technical architect/design. ICT are also responsible for IT Security management, Service Management, Business Support and Project Management that maintain and continuously improve critical services, software, platforms, and hardware required throughout the full IT lifecycle. This underpins the delivery of secure and timely 24/7 operations for approximately 10,000 users across 100 geographical locations supporting over 20,000 computers including multiple datacentres together with the underlying network, physical and virtual (including cloud services) IT infrastructure.

Benefits

• Training and professional development opportunities
• Local Government Pension Scheme
• 24 days Annual Leave increasing to 29 years after 5 years employment.
• Flexible working dependant of duties
• Free on site parking
• On site fitness centre and canteen
• Collaborative and supportive work environment.
• Cycle to work scheme.
• Wellness programmes
• SWP Diolch Vectis & Blue light Discount Card
• Opportunity to make a meaningful contribution to public safety and community well being.

Diversity, Equality & Inclusion

As a Force, we are committed to developing the overall structure of equality, diversity and inclusion across South Wales Police: in our workforce and in the services we provide.

South Wales Police is an equal opportunities employer and is determined to attract, employ and support a workforce which is representative of the diverse society which it serves.

We are committed to achieving a working environment which is free from any form of harassment, intimidation, bullying or victimisation.

Applications are welcomed from all under represented groups and support will be made available for all applicants as and when requested.

The successful Candidate must be willing to undergo vetting to MV/SC Vetting.

Please note, if you are an internal candidate and subject to an ongoing PSD investigation, your appointment or placement in the role may be delayed pending an outcome. Whether the role is held open will be considered on a case by case basis

As an equal opportunities' employer, we welcome applications from all suitably qualified persons. However, as Black, Asian and Minority Ethnic candidates are currently underrepresented within the Force, we would particularly welcome applications from ethnically diverse candidates.

To support the ambition of a diverse workforce, South Wales Place is able to offer a Guaranteed Interview Scheme (GIS). The GIS is available for people living with a disability or identify as ethnically diverse.

If you are an applicant who is living with a disability or from an ethnically diverse background (Black, Asian and Minority Ethnic) and would like to be considered under the GIS, you must meet the essential minimum criteria for the role as outlined in the advert and role profile. You should take time to evidence that you meet each of the essential criteria in your application form and/or personal statement and CV.

For more information about the role please contact

Note

Due to the sensitive nature of the work performed by South Wales Police, all applicants will undergo a comprehensive background check as a part of the recruitment process.

Click here for information on how to complete our online application process

We embrace diversity and welcome applications from everyone.