Job Summary
You will work with our customers to ensure they achieve their business objectives on the Buyer Cloud platform. You'll be the day to day contact for existing customers and maintain a strong relationship on all things commercial and strategic. You're expected to provide tactical guidance on topics such as campaign set up, optimization, inventory curation, and other best practices for running self service media campaigns while also providing recommendations and trainings on how to best use the Buyer Cloud platform.
What You'll Be Doing
- Be the primary day to day contact for our buy side customers
- Train customers on new and existing platform features and understand strategic direction for conversations around upsells
- Use your programmatic knowledge to consult customers on best practices for running their self service campaigns
- Make proactive recommendations of feature usage and optimizations that will help your customers scale on the platform
- Liaise with cross functional Buyer Cloud teams (including Account Management, Product, Engineering, and Support) to ensure sustained value and delivery against customer goals
- Assist in triaging and troubleshooting issues alongside support
Who You Are
- 4+ years of experience in ad operations or trading at an agency and managing media and/or tech accounts, such as publishers and data providers
- The ability to learn and teach technical concepts to technical and non technical contacts
- Strong organizational, presentation, and communication skills
- Experience working with cross functional teams
- Dependable and accountable
Education
Bachelor's Degree (preferred; applicants with a combination of coursework, experience, or extensive related professional experience may be considered).
Equal Opportunity Employer
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.