Location : Office, hybrid or remote (1 week induction in office)
Accountable to : Head of IT (Operations)
Responsible for : No management responsibility
DBS Eligibility : Basic DBS check and Social Media/Adverse Media checks
Join a charity that's passionate about safeguarding children and vulnerable adults. If you want your work to have a real-world impact, this is the role for you.
What You'll Do:
You'll be part of a small, collaborative data team of three, working closely with our Head of IT & Data and colleagues across the organisation. This is a hands-on role where you'll:
- Redevelop our CRM and introduce new features.
- Create intuitive tools like Power Apps to make life easier for users.
- Design workflows and automations that boost efficiency and improve data quality.
- Develop reporting tools that empower teams to use data effectively every day.
It's a unique opportunity to combine technical development with strategic thinking-embedding data-driven practice across Thirtyone:eight.
Why You'll Love Working Here:
- Purpose-driven work: Everything you do helps protect children and vulnerable adults.
- Flexible working options: Balance your life and work with hybrid arrangements.
- Professional growth: Opportunities to learn, innovate, and lead.
- Supportive culture: Join a friendly, collaborative team that values your ideas.
If you love solving problems, building tools that people actually enjoy using, and want your work to have a positive impact, we'd love to hear from you.
Main Responsibilities
- Enhance and support Thirtyone:eight's Microsoft Dynamics CRM to meet business requirements, ensure reliability, performance, security and compliance with GDPR.
- Create Power Apps to support the ongoing requirements of the business
- Perform Unit Testing and end-to-end testing as appropriate
- Liaise with end users for User Acceptance Testing and user-training
- Maintain clear and up to date documentation of system design, configuration, workflows, and user guides
Specific Responsibilities
- Work with the Senior Developer to support and enhance Thirtyone:eight's Microsoft Dynamics CRM, ensuring it is secure, fit for purpose, and meets service and reporting needs.
- Design and maintain Power Platform tools, including Power Apps and Power Automate, with user-friendly interfaces for efficient data entry and access.
- Create and optimise workflows and automations to improve efficiency, strengthen data quality, and reduce manual processes.
- Optimise the use of storage within Thirtyone:eight's Dataverse environment.
- Facilitate workshops, discussions, and user interviews to capture functional and non-functional requirements.
- Translate business needs into clear, structured specifications and user stories.
- Validate requirements with stakeholders to ensure shared understanding before development begins.
- Identify opportunities for process improvement, automation, and data quality enhancement.
- Collaborate with users and managers to translate requirements into practical, user-friendly solutions, supported by appropriate documentation.
- Integrate Power Apps with other Microsoft services, such as SharePoint and Teams, and with third-party tools where applicable.
- Develop and follow test plans to support reliable delivery of changes and enhancements.
- Keep system documentation current, covering design, configuration, workflows, reporting structures, and user guidance.
- Ensure all developments comply with GDPR, data protection, and security standards.
Person Specification A) Essential Personal Characteristics and Qualities:
- Humility - Having a modest view of your own importance.
- Integrity - The quality of being honest and having strong moral principles.
- Openness - Acceptance of, or receptiveness to change or new ideas.
- Collaborative - Involving two or more parties working together.
- Solution-focused - Concentration in problem solving or dealing with a difficult situation.
- Learning - Knowledge acquired through study, experience, or being taught.
- Creative - Having good imagination, thinking differently, or having original ideas.
- Fair - Treating people equally without favouritism or discrimination.
- Committed - Dedicated to a certain course, cause or policy.
- Passionate - Having or showing strong feelings or beliefs.
Experience in application or systems development, with either direct Microsoft Dynamics/Power Platform experience or transferable experience that would support rapid cross-training, including:
- Developing, configuring, or supporting business applications using a modern programming language or low-code platform.
- Working with relational databases, data models, queries, reporting, dashboards or structured business data.
- Creating or working with APIs, integrations, connectors or data flows between systems.
- Gathering user requirements and translating them into practical technical specifications or solutions.
- Testing, documenting, deploying and supporting system changes or enhancements.
- Direct experience with Microsoft Dynamics 365, Dataverse, Power Apps, or Power Automate.
- Experience with Power BI or other reporting tools.
- Experience working in a charity, membership, CRM, case management, or safeguarding-related environment.
The successful candidate will also be able to demonstrate:
- Strong technical aptitude and the ability to learn new systems, platforms and development approaches quickly.
- Practical problem-solving skills, with the ability to analyse issues and deliver workable, user-friendly solutions.
- Clear communication skills, including the ability to work effectively with both technical and non-technical stakeholders.
- Good attention to detail when working with data, configuration, testing and documentation.
- Awareness of data protection, information security and good practice when designing or supporting systems.
- A proactive and organised approach, with the ability to manage priorities and deliver work on time.
- Willingness to develop expertise in Microsoft Dynamics 365, Dataverse, Power Apps and Power Automate.
- A desire to "give back" by working for a non-profit and supporting Thirtyone:eight's safeguarding mission.
We're looking forward to hearing from you!