Senior Trainer - Microsoft 365
Post number: 014914 Weekly working hours: 37 Salary range: £46,142 to £49,282 pa (pro rata) Contract type: 1 Year Fixed Term Location: Stevenage / Hybrid
About the role
We are looking for a dynamic and experienced Senior Microsoft 365 (M365) Trainer to lead the delivery of our M365 Awareness & Training Programme across Stevenage and East Herts Councils. This key role focuses on driving adoption, enabling behaviour change, and building digital capability-helping staff and elected Members confidently embrace modern ways of working.
Key responsibilities
- Lead and manage a team of M365 trainers across both councils
- Identify training needs and develop a blended learning approach (in person, online, and self service content)
- Design and deliver engaging, role based training aligned to programme priorities
- Develop learning pathways informed by Digital Skills Survey insights
- Deliver practical, scenario based training focused on real life ways of working
- Produce accessible, inclusive learning materials and guidance
- Support communication and engagement activities (e.g., FAQs, case studies) in collaboration with Communications teams
- Monitor and evaluate training impact, supporting KPIs and continuous improvement
- Lead an M365 Champions network to embed adoption across the organisation
- Work with ICT and GDPR leads to ensure safe and effective use of M365 tools
- Recommend and manage external training provision where appropriate (e.g., Power BI, Power Automate)
- Drive a culture of continuous learning and encourage self service capability in an evolving digital environment
About you
- Proven experience delivering M365 training and driving adoption across organisations
- Strong leadership skills with experience managing or mentoring training teams
- Ability to design engaging, blended learning programmes tailored to different roles and skill levels
- Excellent communication and stakeholder management skills, including working with senior leadership
- Experience creating accessible and inclusive learning content
- Strong understanding of modern workplace tools and ways of working within M365
- Experience measuring training impact and using data to drive continuous improvement
- Collaborative mindset, with the ability to build networks such as champions communities
- Passion for enabling others and building confidence in digital tools
- High organisational, proactive, and comfortable working across multiple stakeholders
Benefits
- Pension scheme: career average pension scheme with generous benefits upon retirement, and pension for dependants
- Flexible working available upon request, subject to operational requirements
- Part time and job share opportunities available for full time vacancies
- A variety of paid and unpaid leave covering emergency, planned, maternity, paternity, adoption and parental leave
- 25 days holiday rising to 31 days (depending on Local Government service)
- Extensive learning and development opportunities
- Employee Assistance Programme - 24/7 confidential advice and support
- Season ticket loans and discounts for public transport
- Cycling to Work scheme
- Access to Stevenage Credit Union savings, life insurance and loans
- Member discounts at Civil Service Sports Council and other programmes
- Trade Union membership available for a small fee
Equal Opportunities
Stevenage Borough Council is committed to Equal Opportunities for All.
Safeguarding
Stevenage Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment.