Fleet Management Engineer

EA Technology is a well established, positive culture based company with innovation and creativity at our core. We are a forward thinking business, and we live by our values: Collaboration, Creativity, Integrity and Impact. This ensures employee wellbeing is always at the forefront, and our amazing people have the autonomy to do their best work.

We encourage and cultivate individual creativeness, understanding that every person at EA Technology is critical to achieving our company goals. This spirit impacts our internal culture and the positive way we interact which is why so many of our employees stay with us long term.

Due to continued growth and increased demand, we're looking for a Fleet Management Engineer to join our team. The successful person will be responsible for monitoring the health, connectivity and operational status of deployed devices and field assets across the installed base in line with EA Technology standards for safety, quality and customer outcomes.

Typically, the work will involve monitoring and supporting the operational health of deployed devices and field assets across the installed base. To investigate connectivity, telemetry, configuration and performance issues, working with support, engineering and field teams to identify root causes and coordinate resolutions. Maintaining accurate asset records and fleet reporting, support device and firmware rollouts, and contribute to continuous improvements in monitoring, troubleshooting, and device lifecycle management. Providing insights on recurring issues to enhance service performance, reliability and customer experience.

• Strong technical troubleshooting and root cause analysis skills across relevant systems and environments.
• Experience working with operational processes, documentation, and evidence based quality control.
• Comfortable using data and tooling to diagnose issues and monitor performance.
• Understanding of safe working practices and risk management relevant to the role.
• Experience operating within support/service models (L1/L2/L3), incident/problem management and SLAs.
• Relevant technical certifications aligned to role scope (desirable).
• Experience with common tooling, ticketing/CRM, monitoring platforms, data analysis tools (desirable).

• Customer focused; seeks to understand outcomes and communicates clearly.
• Accountable and delivery oriented; follows through on commitments and escalates early.
• Collaborative; builds strong working relationships across functions and partners.
• Safety and quality mindset; works to standards and manages risk appropriately.
• Continuous improvement; uses data and feedback to improve processes and performance.
• Adaptable and pragmatic; stays effective through change and ambiguity.

So, if you think you are a match we would be delighted to hear from you.