IT Infrastructure & Security Manager

Location: Newport Pagnell, Milton Keynes, Buckinghamshire, MK16 9EZ.

This hybrid role balances 3 days in office with 2 days remote. Candidates must live within a commutable distance.

We operate 61 service areas across the UK, partner with global brands such as Starbucks, KFC, Burger King and run 31 hotels. Our growth is powered by advanced technology across networks, applications, data, infrastructure and cyber security.

IT Infrastructure & Security Manager will drive our IT infrastructure and security excellence, leading an internal team of engineers, managing BAU, projects and key service providers.

• Lead, coach and develop a small team of IT infrastructure engineers.
• Deliver infrastructure projects on agreed timelines.
• Develop and support best of class IT infrastructure and security technologies across the business.
• Act as senior IT escalation point, partnering with business stakeholders and translating technical issues into non technical terms.
• Own the enterprise architecture - LAN, WAN, WLAN, cloud, domain services, servers, hosting, security solutions and end user computing.
• Monitor and manage end to end lifecycles of IT infrastructure, driving continuous improvement and supporting implementation projects.
• Govern event management and observability, driving proactive service availability.
• Govern change and release management for infrastructure, ensuring risk is assessed and controlled.
• Manage risks and vulnerabilities, ensuring technology operates within control frameworks (NIST, ISO, PCI DSS, GDPR).
• Drive a security by design approach, ensuring cyber security is at the forefront of everything we do.
• Represent IT infrastructure and cyber security in the IT Technical Design Authority, participating in forums and review activities.
• Support business continuity - test DR/BCP plans, validate recovery and perform evidence based failover and restore testing.
• Manage key third party and managed service providers, ensuring operational, financial and contractual performance.
• Work with the IT Service Delivery Manager to identify and drive service improvement initiatives.
• Own the infrastructure operating budget with support from Head of IT Operations.
• Collaborate closely with Group IT, aligning strategies, projects and initiatives.

• 5+ years in infrastructure and/or network management.
• Proven experience managing enterprise IT solutions.
• Expertise in WAN/LAN/WLAN, cloud, identity and access management, servers, hosting/virtualisation, and end user computing.
• Experience working to ITIL best practices.
• Experience in people leadership and performance management.
• Experience managing complex IT infrastructure and enterprise architecture in a multi site retail, hospitality or FMCG environment.
• Broad cybersecurity technical expertise - NGFW, WAF, ZTNA, CASB, SIEM, EDR, XDR.
• Strong understanding of cyber security principles, control frameworks and regulatory compliance (NIST, ISO27001, GDPR). CE+ certifications are desirable.
• Experience managing third party suppliers, partners and critical managed service providers, including contract and performance management.
• Experience managing large operational budgets.
• Excellent communication, presentation, business partnering and influencing skills, able to translate complex concepts to all levels.

• Leadership and influence: Sets agenda, energises others, drives decisions and challenges norms.
• Delivery and improvement: Proactive, "can do" mindset, drives innovation, service improvements and high technical standards.
• People and values: Leads with integrity, confidentiality and passion, supports team development and embodies our values.
• Communication and resilience: Clear communicator, collaborative and resilient when managing challenging situations, systems and projects.

• Annual bonus scheme and on site meal allowance when travelling.
• Competitive salary plus bonus.
• Hybrid and flexible working options.
• 30 days holiday increase with service.
• Contributory pension after 3 months.
• Employee discounts - 50% off on site KFC, BK, Starbucks and Pizza Express
• Welcome Break retailer discounts.
• Structured career path and bespoke training.
• Free on site parking across the business.
• Generous discounts on hotel rooms for you and family.
• Free office food, including breakfast rolls, sandwiches, salads and tea/coffee throughout the day.

Ready to become our next IT Infrastructure & Security Manager? Apply through our careers page now.