We are seeking a hands on high calibre architect for our Investment Technology platform who combines strategic thinking covering both business and technical architecture disciplines within a front office orientated global asset management technology environment. The Platform Architect is responsible for the end to end technical strategy, architecture, standards, and roadmap for one or more technology platforms. This leadership role demands deep knowledge of current and emerging platform technologies and end to end business flows covering Investment / front office capabilities. The Platform Architect ensures platforms are designed and evolved for consistency, scalability, convergence, and alignment to enterprise technology strategy-enabling business outcomes across all domains. About Schroders We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 5,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. The base We moved into our new HQ in the City of London in 2018. We're close to our clients, in the heart of the UK's financial centre. And we have everything we need to work flexibly. The team The Asset Management Platform (AMP) is a global technology change and delivery organisation responsible for delivering the platforms that underpin Schroders' investment, client and operational capabilities. AMP brings together a set of business aligned technology platforms-including Client, Investment, Group Operations, Data and Finance-into a single, integrated asset management capability, enabling consistent, scalable and value driven outcomes across the firm. Operating within a platform centric model, teams are aligned to business outcomes while leveraging shared enterprise capabilities across architecture, data, engineering and delivery to drive standardisation, reuse, and speed of execution. The Platform The Investment Platform is a core domain within the Asset Management Platform, supporting the full front office lifecycle from research, quantitative analysis and investment solutions through to portfolio construction, order generation and trading. Operating as a business aligned, outcome driven platform, it brings together integrated teams, shared data and standardised engineering and delivery practices to enable scalable, high performance investment capabilities. As part of a broader, enterprise Asset Management Platform strategy, the Investment Platform plays a critical role in harnessing data and AI, simplifying the technology landscape, and delivering the tools and insights that underpin investment decision making across the organisation. What you'll do Platform Ownership: Own platform architecture, technical standards, and patterns-ensuring alignment to enterprise overall strategy. Technical Leadership: Provide hands on leadership and deep expertise in specific technology platforms (e.g., cloud, data, integration, security). Platform Roadmap: Develop, maintain, and communicate platform roadmaps aligned to business and technology objectives. Standardisation and Convergence: Drive platform standardisation and convergence across technology pillars and business domains. Continuous Improvement: Enable continuous evolution and improvement of the platform ecosystem, ensuring platforms remain secure, resilient, and performant. Cross Team Collaboration: Work closely with domain architects, business stakeholders, and the Enterprise Architecture team to ensure platforms meet current and emerging needs, align with enterprise direction, and support business strategy. Architectural Governance: Contribute to standards, principles, governance, and the architectural community at the platform level. Consultation: Provide technical input and guidance to business led projects and domain architects. The knowledge, experience and qualifications you need Proven experience as a Platform, Domain or Enterprise Architect within a complex, large scale technology environment, ideally within asset management or financial services Strong understanding of front office investment capabilities, including research, quant, portfolio construction, order generation and trading workflows Demonstrable experience defining and delivering platform strategies, target architectures, standards and roadmaps, with clear alignment to business outcomes Direct experience with Aladdin or equivalent front office investment platforms, with a strong understanding of how such platforms integrate across the investment lifecycle and wider technology estate Deep knowledge of modern architecture principles, including event driven architecture, API led integration, cloud native design and data centric platforms Experience operating within platform centric operating models, driving standardisation, reuse and convergence across multiple domains and teams Strong understanding of data platforms and data architecture, with experience leveraging data to enable advanced analytics and AI driven capabilities Proven ability to establish and enforce architecture governance, standards and assurance, working within enterprise guardrails and contributing to broader architecture communities Ability to translate complex business strategy and investment domain requirements into clear, scalable technology architecture and design decisions Hands on technical depth with the ability to engage credibly with engineering teams and influence solution design and delivery Experience working across multiple technologies, vendors and third party platforms, including managed services and strategic vendors Strong stakeholder management skills, with the ability to influence senior business and technology leaders across global teams Proven track record of leading architecture for large scale, business critical transformation programmes What you'll be like The successful candidate will be a strategic and outcome driven architect, able to connect business priorities with clear, scalable technology direction. They will combine strong vision with pragmatism-defining long term platform strategy while making practical decisions that enable delivery at pace. With deep technical credibility, they will engage confidently across architecture, engineering and delivery teams, shaping solutions that are robust, aligned to enterprise standards and focused on delivering tangible business value. They will operate as a collaborative and influential leader within a complex, global environment, driving alignment across business and technology stakeholders. A strong advocate of simplification, standardisation and reuse, they will actively reduce complexity and drive convergence across the platform. Clear in their communication and accountable in their approach, they will take ownership for the platform's evolution, contribute to the wider architecture community, and continuously apply emerging technologies-particularly data and AI-to enhance investment capabilities and outcomes. We recognise potential, whoever you are Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio economic background or any other protected characteristics About Us We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 6,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. Job Info Job Identification 1597 Job Category Technology Posting Date 06/19/2026, 12:36 PM Job Schedule Full time Locations 1 London Wall Place, London, EC2Y 5AU, GB
26/07/2026
Full time
We are seeking a hands on high calibre architect for our Investment Technology platform who combines strategic thinking covering both business and technical architecture disciplines within a front office orientated global asset management technology environment. The Platform Architect is responsible for the end to end technical strategy, architecture, standards, and roadmap for one or more technology platforms. This leadership role demands deep knowledge of current and emerging platform technologies and end to end business flows covering Investment / front office capabilities. The Platform Architect ensures platforms are designed and evolved for consistency, scalability, convergence, and alignment to enterprise technology strategy-enabling business outcomes across all domains. About Schroders We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 5,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. The base We moved into our new HQ in the City of London in 2018. We're close to our clients, in the heart of the UK's financial centre. And we have everything we need to work flexibly. The team The Asset Management Platform (AMP) is a global technology change and delivery organisation responsible for delivering the platforms that underpin Schroders' investment, client and operational capabilities. AMP brings together a set of business aligned technology platforms-including Client, Investment, Group Operations, Data and Finance-into a single, integrated asset management capability, enabling consistent, scalable and value driven outcomes across the firm. Operating within a platform centric model, teams are aligned to business outcomes while leveraging shared enterprise capabilities across architecture, data, engineering and delivery to drive standardisation, reuse, and speed of execution. The Platform The Investment Platform is a core domain within the Asset Management Platform, supporting the full front office lifecycle from research, quantitative analysis and investment solutions through to portfolio construction, order generation and trading. Operating as a business aligned, outcome driven platform, it brings together integrated teams, shared data and standardised engineering and delivery practices to enable scalable, high performance investment capabilities. As part of a broader, enterprise Asset Management Platform strategy, the Investment Platform plays a critical role in harnessing data and AI, simplifying the technology landscape, and delivering the tools and insights that underpin investment decision making across the organisation. What you'll do Platform Ownership: Own platform architecture, technical standards, and patterns-ensuring alignment to enterprise overall strategy. Technical Leadership: Provide hands on leadership and deep expertise in specific technology platforms (e.g., cloud, data, integration, security). Platform Roadmap: Develop, maintain, and communicate platform roadmaps aligned to business and technology objectives. Standardisation and Convergence: Drive platform standardisation and convergence across technology pillars and business domains. Continuous Improvement: Enable continuous evolution and improvement of the platform ecosystem, ensuring platforms remain secure, resilient, and performant. Cross Team Collaboration: Work closely with domain architects, business stakeholders, and the Enterprise Architecture team to ensure platforms meet current and emerging needs, align with enterprise direction, and support business strategy. Architectural Governance: Contribute to standards, principles, governance, and the architectural community at the platform level. Consultation: Provide technical input and guidance to business led projects and domain architects. The knowledge, experience and qualifications you need Proven experience as a Platform, Domain or Enterprise Architect within a complex, large scale technology environment, ideally within asset management or financial services Strong understanding of front office investment capabilities, including research, quant, portfolio construction, order generation and trading workflows Demonstrable experience defining and delivering platform strategies, target architectures, standards and roadmaps, with clear alignment to business outcomes Direct experience with Aladdin or equivalent front office investment platforms, with a strong understanding of how such platforms integrate across the investment lifecycle and wider technology estate Deep knowledge of modern architecture principles, including event driven architecture, API led integration, cloud native design and data centric platforms Experience operating within platform centric operating models, driving standardisation, reuse and convergence across multiple domains and teams Strong understanding of data platforms and data architecture, with experience leveraging data to enable advanced analytics and AI driven capabilities Proven ability to establish and enforce architecture governance, standards and assurance, working within enterprise guardrails and contributing to broader architecture communities Ability to translate complex business strategy and investment domain requirements into clear, scalable technology architecture and design decisions Hands on technical depth with the ability to engage credibly with engineering teams and influence solution design and delivery Experience working across multiple technologies, vendors and third party platforms, including managed services and strategic vendors Strong stakeholder management skills, with the ability to influence senior business and technology leaders across global teams Proven track record of leading architecture for large scale, business critical transformation programmes What you'll be like The successful candidate will be a strategic and outcome driven architect, able to connect business priorities with clear, scalable technology direction. They will combine strong vision with pragmatism-defining long term platform strategy while making practical decisions that enable delivery at pace. With deep technical credibility, they will engage confidently across architecture, engineering and delivery teams, shaping solutions that are robust, aligned to enterprise standards and focused on delivering tangible business value. They will operate as a collaborative and influential leader within a complex, global environment, driving alignment across business and technology stakeholders. A strong advocate of simplification, standardisation and reuse, they will actively reduce complexity and drive convergence across the platform. Clear in their communication and accountable in their approach, they will take ownership for the platform's evolution, contribute to the wider architecture community, and continuously apply emerging technologies-particularly data and AI-to enhance investment capabilities and outcomes. We recognise potential, whoever you are Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio economic background or any other protected characteristics About Us We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 6,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. Job Info Job Identification 1597 Job Category Technology Posting Date 06/19/2026, 12:36 PM Job Schedule Full time Locations 1 London Wall Place, London, EC2Y 5AU, GB
Are you an IT graduate looking to start your career in a role where technology and innovation make a real difference? We're looking for Graduates to join our Technology & Insights Directorate. This is an exciting opportunity to develop your technical skills while contributing to projects that improve transport, digital services and data driven decision making across the region. As part of the WMCA Graduate Development Programme, you'll join a structured early careers pathway designed to develop the next generation of public sector leaders. The programme forms part of our wider Emerging Talent offer and supports our People and Culture Strategy by helping to build the skills, capability and future workforce we need across the organisation. In return, you'll receive a structured graduate development programme, giving you access to professional development, mentoring, networking opportunities and hands on experience that will equip you for a rewarding career in technology and digital services. Choose your technology pathway As a Graduate Technology & Insights Officer, you'll join one of four specialist areas, each offering a unique opportunity to build your skills and contribute to meaningful work: Technology pathway What you could get involved in Cyber Helping to protect WMCA's systems and information through activities such as cyber monitoring, incident response, vulnerability management and security improvement projects. Corporate IT and Technology Operations Supporting the technology and infrastructure that keeps WMCA running, including cloud services, networks, technical operations and service improvements. Data, Insight and Forecasting Analysing data, creating reports and dashboards, generating insight and supporting evidence based decision making across the organisation. Transport Technology Supporting the digital products and technology that underpin public transport across the region, including customer journeys, ticketing systems, testing and project delivery. Depending on your placement, you'll either build specialist expertise within one team or have the opportunity to broaden your experience through rotations across different functions within the directorate. What you'll be doing Working alongside experienced colleagues, you'll gain practical experience across a wide range of technology, digital and data projects. You may: Support the development and improvement of technology systems, digital products and data solutions. Contribute to technology and transformation projects from planning through to delivery. Gather, analyse and interpret data to produce meaningful insight and recommendations. Support testing and quality assurance activities before new systems and products go live. Map business processes and customer journeys to identify opportunities for improvement. Produce reports, presentations and briefings for a range of audiences. Work collaboratively with colleagues, suppliers and stakeholders to deliver successful outcomes. Develop your technical knowledge and professional skills through structured learning, mentoring and hands on experience. About you We're looking for graduates who are curious, collaborative and passionate about technology and innovation. You'll have: A minimum 2:2 degree in an IT related subject, gained within the last five years. GCSE English and Maths (Grade 4/C or above), or equivalent. Experience working as part of a team through university, volunteering, internships or part time work. Experience supporting projects, events or group activities. Strong communication and organisational skills. A proactive approach to problem solving and continuous learning. Confidence using Microsoft Office, including Word, Excel and Outlook. An interest in technology, data or digital services and how they can improve public services. An understanding of, or interest in, the role of combined authorities in supporting regional growth. The ability to work effectively in a hybrid environment. Location This role is based at our offices - 16 Summer Lane, Birmingham, B19 3SD. We currently operate a hybrid working model, which means splitting your days across the office and home, subject to work demands and agreement with your line manager. How to apply Follow our application process - there will be some pre application questionnaires for you to fill in. Selection process Successful shortlisted candidates will be invited to attend an assessment centre in August 2026. The assessment centre will provide you with the opportunity to demonstrate your skills, strengths and potential through a range of exercises designed to reflect the role and the WMCA Graduate Development Programme. Further details will be shared with shortlisted candidates following the closing date. Why join WMCA? WMCA is laser focused on improving the West Midlands, bringing economic growth, jobs, homes, and better journeys to the region. We target local needs where it matters most, ensuring everyone has a job that pays well and has access to safe and affordable places they can call home. We put people and place at the heart of everything we do, working hand in hand with our partners to direct funding where it's needed most. What you do really matters; your expertise will help make a big difference to improving people's lives. Our Values and Behaviours Fostering an environment where people feel valued, included, supported, and proud to contribute to our region is important to us at the WMCA. Our behaviours are more than statements; they guide how we work, make decisions, and treat one another - they set the standards we hold ourselves to and the experience we want others to have. Collaborative - We work as one organisation, building trust, connection and shared purpose across teams, partners and customers to create the biggest impact for our region. Driven - Focussed on impact - leading with clarity, care and courage to deliver meaningful results for the West Midlands. Inclusive - Every voice matters - we create belonging, fairness and psychological safety so everyone can thrive. Innovative - We think future and act smarter - embracing curiosity, creativity and continuous improvement to shape the future. Creating an inclusive workplace WMCA holds diversity accreditations, including the RACE Code Quality Mark and Armed Forces Covenant (Gold status), and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We're a Disability Confident Employer with 'Leader' status, committed to interviewing applicants with disabilities who meet all the essential role criteria. We are also proud to be a Ban the Box employer, which means we do not ask about criminal convictions at the initial application stage, and will only ask after an offer is made as part of our onboarding checks, which helps us remove barriers for people with past convictions and supports fair opportunities for all. We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould. We gladly consider part time, flexible, and job share arrangements, so please don't let these factors deter you from applying. Right to Work in the UK Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements before any employment offer can be confirmed. Attached documents Technology and Insight Graduate .pdf
26/07/2026
Full time
Are you an IT graduate looking to start your career in a role where technology and innovation make a real difference? We're looking for Graduates to join our Technology & Insights Directorate. This is an exciting opportunity to develop your technical skills while contributing to projects that improve transport, digital services and data driven decision making across the region. As part of the WMCA Graduate Development Programme, you'll join a structured early careers pathway designed to develop the next generation of public sector leaders. The programme forms part of our wider Emerging Talent offer and supports our People and Culture Strategy by helping to build the skills, capability and future workforce we need across the organisation. In return, you'll receive a structured graduate development programme, giving you access to professional development, mentoring, networking opportunities and hands on experience that will equip you for a rewarding career in technology and digital services. Choose your technology pathway As a Graduate Technology & Insights Officer, you'll join one of four specialist areas, each offering a unique opportunity to build your skills and contribute to meaningful work: Technology pathway What you could get involved in Cyber Helping to protect WMCA's systems and information through activities such as cyber monitoring, incident response, vulnerability management and security improvement projects. Corporate IT and Technology Operations Supporting the technology and infrastructure that keeps WMCA running, including cloud services, networks, technical operations and service improvements. Data, Insight and Forecasting Analysing data, creating reports and dashboards, generating insight and supporting evidence based decision making across the organisation. Transport Technology Supporting the digital products and technology that underpin public transport across the region, including customer journeys, ticketing systems, testing and project delivery. Depending on your placement, you'll either build specialist expertise within one team or have the opportunity to broaden your experience through rotations across different functions within the directorate. What you'll be doing Working alongside experienced colleagues, you'll gain practical experience across a wide range of technology, digital and data projects. You may: Support the development and improvement of technology systems, digital products and data solutions. Contribute to technology and transformation projects from planning through to delivery. Gather, analyse and interpret data to produce meaningful insight and recommendations. Support testing and quality assurance activities before new systems and products go live. Map business processes and customer journeys to identify opportunities for improvement. Produce reports, presentations and briefings for a range of audiences. Work collaboratively with colleagues, suppliers and stakeholders to deliver successful outcomes. Develop your technical knowledge and professional skills through structured learning, mentoring and hands on experience. About you We're looking for graduates who are curious, collaborative and passionate about technology and innovation. You'll have: A minimum 2:2 degree in an IT related subject, gained within the last five years. GCSE English and Maths (Grade 4/C or above), or equivalent. Experience working as part of a team through university, volunteering, internships or part time work. Experience supporting projects, events or group activities. Strong communication and organisational skills. A proactive approach to problem solving and continuous learning. Confidence using Microsoft Office, including Word, Excel and Outlook. An interest in technology, data or digital services and how they can improve public services. An understanding of, or interest in, the role of combined authorities in supporting regional growth. The ability to work effectively in a hybrid environment. Location This role is based at our offices - 16 Summer Lane, Birmingham, B19 3SD. We currently operate a hybrid working model, which means splitting your days across the office and home, subject to work demands and agreement with your line manager. How to apply Follow our application process - there will be some pre application questionnaires for you to fill in. Selection process Successful shortlisted candidates will be invited to attend an assessment centre in August 2026. The assessment centre will provide you with the opportunity to demonstrate your skills, strengths and potential through a range of exercises designed to reflect the role and the WMCA Graduate Development Programme. Further details will be shared with shortlisted candidates following the closing date. Why join WMCA? WMCA is laser focused on improving the West Midlands, bringing economic growth, jobs, homes, and better journeys to the region. We target local needs where it matters most, ensuring everyone has a job that pays well and has access to safe and affordable places they can call home. We put people and place at the heart of everything we do, working hand in hand with our partners to direct funding where it's needed most. What you do really matters; your expertise will help make a big difference to improving people's lives. Our Values and Behaviours Fostering an environment where people feel valued, included, supported, and proud to contribute to our region is important to us at the WMCA. Our behaviours are more than statements; they guide how we work, make decisions, and treat one another - they set the standards we hold ourselves to and the experience we want others to have. Collaborative - We work as one organisation, building trust, connection and shared purpose across teams, partners and customers to create the biggest impact for our region. Driven - Focussed on impact - leading with clarity, care and courage to deliver meaningful results for the West Midlands. Inclusive - Every voice matters - we create belonging, fairness and psychological safety so everyone can thrive. Innovative - We think future and act smarter - embracing curiosity, creativity and continuous improvement to shape the future. Creating an inclusive workplace WMCA holds diversity accreditations, including the RACE Code Quality Mark and Armed Forces Covenant (Gold status), and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We're a Disability Confident Employer with 'Leader' status, committed to interviewing applicants with disabilities who meet all the essential role criteria. We are also proud to be a Ban the Box employer, which means we do not ask about criminal convictions at the initial application stage, and will only ask after an offer is made as part of our onboarding checks, which helps us remove barriers for people with past convictions and supports fair opportunities for all. We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould. We gladly consider part time, flexible, and job share arrangements, so please don't let these factors deter you from applying. Right to Work in the UK Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements before any employment offer can be confirmed. Attached documents Technology and Insight Graduate .pdf
Location Ripponden or Dublin (office 3 days a week) Salary Up to £35,000 Depending on experience Vacancy Type Permanent/Full Time Job Profile Job Profile document Job Description Job title Telephony Application Manager Function Technology (Application Management) Location Ripponden Role overview As Telephony Application Manager, you will be responsible for the day to day ownership, running and improvement of JLA's telephony applications and supporting services. You will act as the key point of contact between IT, third party suppliers and operational teams. You will manage incidents and problems through to resolution, oversee configuration and change management, and drive upgrades and enhancements aligned to service needs. You will also maintain documentation and controls to meet operational, compliance and service level expectations. Key tasks Own the operational management of JLA's telephony applications and supporting services. Own configuration management for telephony services (including configuration, integration and user access), ensuring controls and auditability are maintained. Responsible for user account management, call flow creation and configuration and system administration. Act as the point of escalation for incidents, driving triage, coordination and resolution, and providing clear stakeholder communications. Lead problem management for recurring faults, performing root cause analysis and implementing preventative measures. Manage change and release activity for telephony applications, including risk/impact assessment, scheduling, testing, and working with the business to provide post implementation validation. Manage third party suppliers and carriers, including ticket progression, service reviews, SLAs and escalation routes. Define and maintain monitoring, alerting and operational dashboards; review trends and drive service improvements. Plan and deliver upgrades, patches and enhancements, ensuring minimal disruption and strong change governance. Maintain accurate documentation (service guides, runbooks, support processes and knowledge articles) and support ongoing training for IT and operational users. Support service continuity and compliance by ensuring appropriate backup, DR and security controls are in place and tested. Act as the interface between the business and telephony 3 rd parties for issue resolution, roadmap updates and account / product reviews. Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Demonstrable experience administering a telephony platform in a corporate environment Practical experience designing and configuring call flows Ability to diagnose and coordinate resolution of application/service issues using logs, monitoring and structured troubleshooting Experience managing third party suppliers, including SLAs, escalations and service reviews Understanding of access, security and compliance controls for telephony applications Strong stakeholder communication skills, able to translate technical issues into clear business updates Knowledge of contact centre platform integrations (e.g. CRM integrations). Knowledge of IT service management practices (incident, problem, change and release management) Knowledge of contact centre workforce management, reporting tooling and outbound diallers Experience (what you have done) Experience supporting and/or managing business critical telephony applications or unified communications platforms in a production environment, including user configuration, call flow design and IVR/dialler configuration. Hands on incident management through to resolution, including coordination across internal teams and suppliers. Experience delivering changes/releases (planning, testing, implementation and post change validation). Experience producing and maintaining operational documentation (runbooks, knowledge articles and support processes). 2+ years' experience working with cloud based telephony solutions (e.g. Genesys, NICE, Avaya etc) Experience with telephony migrations or major upgrades (e.g., platform refresh, carrier changes, number moves). Personal qualities (the way you think and act) Calm, structured approach under pressure, with a focus on restoring service and managing risk. Strong ownership mindset with a bias for action and follow through. Clear, confident communicator with the ability to tailor messages for technical and non technical audiences. Customer focused and collaborative, building effective relationships across IT, operations and suppliers. Continuous improvement mindset, using data and feedback to reduce incidents and improve service quality. Able to challenge constructively and influence decisions with stakeholders and suppliers. Qualifications Telephony/UC or vendor certification relevant to the platform(s) used (e.g. Cisco, Avaya, Genesys) We will need you to have a full UK driving licence
26/07/2026
Full time
Location Ripponden or Dublin (office 3 days a week) Salary Up to £35,000 Depending on experience Vacancy Type Permanent/Full Time Job Profile Job Profile document Job Description Job title Telephony Application Manager Function Technology (Application Management) Location Ripponden Role overview As Telephony Application Manager, you will be responsible for the day to day ownership, running and improvement of JLA's telephony applications and supporting services. You will act as the key point of contact between IT, third party suppliers and operational teams. You will manage incidents and problems through to resolution, oversee configuration and change management, and drive upgrades and enhancements aligned to service needs. You will also maintain documentation and controls to meet operational, compliance and service level expectations. Key tasks Own the operational management of JLA's telephony applications and supporting services. Own configuration management for telephony services (including configuration, integration and user access), ensuring controls and auditability are maintained. Responsible for user account management, call flow creation and configuration and system administration. Act as the point of escalation for incidents, driving triage, coordination and resolution, and providing clear stakeholder communications. Lead problem management for recurring faults, performing root cause analysis and implementing preventative measures. Manage change and release activity for telephony applications, including risk/impact assessment, scheduling, testing, and working with the business to provide post implementation validation. Manage third party suppliers and carriers, including ticket progression, service reviews, SLAs and escalation routes. Define and maintain monitoring, alerting and operational dashboards; review trends and drive service improvements. Plan and deliver upgrades, patches and enhancements, ensuring minimal disruption and strong change governance. Maintain accurate documentation (service guides, runbooks, support processes and knowledge articles) and support ongoing training for IT and operational users. Support service continuity and compliance by ensuring appropriate backup, DR and security controls are in place and tested. Act as the interface between the business and telephony 3 rd parties for issue resolution, roadmap updates and account / product reviews. Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Demonstrable experience administering a telephony platform in a corporate environment Practical experience designing and configuring call flows Ability to diagnose and coordinate resolution of application/service issues using logs, monitoring and structured troubleshooting Experience managing third party suppliers, including SLAs, escalations and service reviews Understanding of access, security and compliance controls for telephony applications Strong stakeholder communication skills, able to translate technical issues into clear business updates Knowledge of contact centre platform integrations (e.g. CRM integrations). Knowledge of IT service management practices (incident, problem, change and release management) Knowledge of contact centre workforce management, reporting tooling and outbound diallers Experience (what you have done) Experience supporting and/or managing business critical telephony applications or unified communications platforms in a production environment, including user configuration, call flow design and IVR/dialler configuration. Hands on incident management through to resolution, including coordination across internal teams and suppliers. Experience delivering changes/releases (planning, testing, implementation and post change validation). Experience producing and maintaining operational documentation (runbooks, knowledge articles and support processes). 2+ years' experience working with cloud based telephony solutions (e.g. Genesys, NICE, Avaya etc) Experience with telephony migrations or major upgrades (e.g., platform refresh, carrier changes, number moves). Personal qualities (the way you think and act) Calm, structured approach under pressure, with a focus on restoring service and managing risk. Strong ownership mindset with a bias for action and follow through. Clear, confident communicator with the ability to tailor messages for technical and non technical audiences. Customer focused and collaborative, building effective relationships across IT, operations and suppliers. Continuous improvement mindset, using data and feedback to reduce incidents and improve service quality. Able to challenge constructively and influence decisions with stakeholders and suppliers. Qualifications Telephony/UC or vendor certification relevant to the platform(s) used (e.g. Cisco, Avaya, Genesys) We will need you to have a full UK driving licence
Job Description Overview Join our organisation! AtkinsRéalis is growing its Business Analysis consulting team and is looking for people who are curious, who want to become part of our customers' digital journey and who are eager to shape impactful business solutions. Are you ready to drive innovation and deliver real value as a Business Analyst? We are looking to build our multi-disciplinary team with people from diverse backgrounds who want to be part of AtkinsRéalis Centre of Excellence for Business Analysis. You may be a recent graduate or a more experienced professional seeking a new challenge. We welcome applications from creative and adaptable problem solvers who want to be part of shaping the future, whilst expanding your own career potentials. You'll find this role could take your career wherever your interests lie. When it comes to living your life, we want your role with AtkinsRéalis to be a key part of your personal journey. We have a collaborative inclusive team culture where people will help, guide and mentor you to help you grow. We pitch in and help colleagues because we succeed as a team. And we're ready to help you grow. As a Business Analyst in our Secure Government business unit, you'll have all the support you need to succeed. You will be an integral part of our Digital, Data and AI consulting team. This could involve working in private and public sector environments and could provide opportunities for overseas working if that's what interests you. Your role The role as a Business Analyst within our Digital, Data and AI consulting team will involve: Delivering exceptional results for our clients by putting value at the core of everything we do. Collaborate with cross-functional teams to drive digital initiatives and shape the culture and behaviours required for successful digital adoption. Analyse processes and operations, using appropriate tools and techniques to identify improvements in accordance with client objectives, including workshop facilitation. Facilitate and manage end-to-end requirements development-from initial business needs through user-level requirements-ensuring clear translation, traceability, and alignment to support the creation of value-adding digital solutions. Develop/lead transformation roadmaps that form the foundation of digital change for our customers. Influence Agile practices within our client's environment, helping to shape key activities and actively participating in sprints, scrums and retrospectives. Contributing to the development of operational improvement tools, techniques and methods that build capability within our teams, including exploring how AI-enabled approaches can enhance efficiency, insight and value. Championing our stakeholders' needs, ensuring development is aligned with their requirements and business goals. About you Experience in consulting services to clients or relevant business analyst role. Attained or working towards BA Diploma. Experience in technology-led transformation programmes across strategy, business design and change management. Experience in an agile project delivery environment (e.g., APMP, SAFe, MSP, DSDM, Scrum). Ability to support the translation of user needs and business requirements into user stories and acceptance criteria. Analysing complex problems, designing innovative solutions, and communicating them effectively to a wide range of audiences. Experience with core Business Analysis and delivery tools such as Visio for process modelling, Jira and Azure DevOps for backlog management, and other platforms that support effective requirements development and Agile delivery. Exemplary stakeholder engagement and management skills. An interest in emerging technology and being digital savvy. Experience in Security and or more of our key markets (Defence, Aerospace, Energy, Utilities, Highways, Rail or the Public Sector). Proactive in shaping the future of our team and contributing to our communities. Rewards & benefits Explore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. Be rewarded. Find out more. About AtkinsRéalis We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Find out more. Created by the integration of long-standing organizations dating back to 1911, AtkinsRéalis is a world-class engineering services and nuclear company dedicated to engineering a better future for our planet and its people. We create sustainable solutions that connect people, data and technology to transform the world's infrastructure and energy systems. We deploy global capabilities locally to our clients and deliver unique end-to-end services across the whole life cycle of an asset including consulting, advisory & environmental services, intelligent networks & cybersecurity, design & engineering, procurement, project & construction management, operations & maintenance, decommissioning and capital. The breadth and depth of our capabilities are delivered to clients in strategic sectors such as Engineering Services, Nuclear and Capital. News and information are available at Atkinsrealis or follow us on LinkedIn. Security clearance This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance. Equal Opportunities We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. Job Type and Inclusion Statement Worker Type Employee Job Type Regular At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.
26/07/2026
Full time
Job Description Overview Join our organisation! AtkinsRéalis is growing its Business Analysis consulting team and is looking for people who are curious, who want to become part of our customers' digital journey and who are eager to shape impactful business solutions. Are you ready to drive innovation and deliver real value as a Business Analyst? We are looking to build our multi-disciplinary team with people from diverse backgrounds who want to be part of AtkinsRéalis Centre of Excellence for Business Analysis. You may be a recent graduate or a more experienced professional seeking a new challenge. We welcome applications from creative and adaptable problem solvers who want to be part of shaping the future, whilst expanding your own career potentials. You'll find this role could take your career wherever your interests lie. When it comes to living your life, we want your role with AtkinsRéalis to be a key part of your personal journey. We have a collaborative inclusive team culture where people will help, guide and mentor you to help you grow. We pitch in and help colleagues because we succeed as a team. And we're ready to help you grow. As a Business Analyst in our Secure Government business unit, you'll have all the support you need to succeed. You will be an integral part of our Digital, Data and AI consulting team. This could involve working in private and public sector environments and could provide opportunities for overseas working if that's what interests you. Your role The role as a Business Analyst within our Digital, Data and AI consulting team will involve: Delivering exceptional results for our clients by putting value at the core of everything we do. Collaborate with cross-functional teams to drive digital initiatives and shape the culture and behaviours required for successful digital adoption. Analyse processes and operations, using appropriate tools and techniques to identify improvements in accordance with client objectives, including workshop facilitation. Facilitate and manage end-to-end requirements development-from initial business needs through user-level requirements-ensuring clear translation, traceability, and alignment to support the creation of value-adding digital solutions. Develop/lead transformation roadmaps that form the foundation of digital change for our customers. Influence Agile practices within our client's environment, helping to shape key activities and actively participating in sprints, scrums and retrospectives. Contributing to the development of operational improvement tools, techniques and methods that build capability within our teams, including exploring how AI-enabled approaches can enhance efficiency, insight and value. Championing our stakeholders' needs, ensuring development is aligned with their requirements and business goals. About you Experience in consulting services to clients or relevant business analyst role. Attained or working towards BA Diploma. Experience in technology-led transformation programmes across strategy, business design and change management. Experience in an agile project delivery environment (e.g., APMP, SAFe, MSP, DSDM, Scrum). Ability to support the translation of user needs and business requirements into user stories and acceptance criteria. Analysing complex problems, designing innovative solutions, and communicating them effectively to a wide range of audiences. Experience with core Business Analysis and delivery tools such as Visio for process modelling, Jira and Azure DevOps for backlog management, and other platforms that support effective requirements development and Agile delivery. Exemplary stakeholder engagement and management skills. An interest in emerging technology and being digital savvy. Experience in Security and or more of our key markets (Defence, Aerospace, Energy, Utilities, Highways, Rail or the Public Sector). Proactive in shaping the future of our team and contributing to our communities. Rewards & benefits Explore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. Be rewarded. Find out more. About AtkinsRéalis We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Find out more. Created by the integration of long-standing organizations dating back to 1911, AtkinsRéalis is a world-class engineering services and nuclear company dedicated to engineering a better future for our planet and its people. We create sustainable solutions that connect people, data and technology to transform the world's infrastructure and energy systems. We deploy global capabilities locally to our clients and deliver unique end-to-end services across the whole life cycle of an asset including consulting, advisory & environmental services, intelligent networks & cybersecurity, design & engineering, procurement, project & construction management, operations & maintenance, decommissioning and capital. The breadth and depth of our capabilities are delivered to clients in strategic sectors such as Engineering Services, Nuclear and Capital. News and information are available at Atkinsrealis or follow us on LinkedIn. Security clearance This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance. Equal Opportunities We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. Job Type and Inclusion Statement Worker Type Employee Job Type Regular At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.
We're waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo Cardiff/London/UK Remote 0.5 FTE Part time £40,000 - £50,000 (full-time equivalent) + Incentive Awards tied to your performance + Benefits Our People Centred Security Squad This is a very exciting opportunity to join our People Centred Security Squad. We're focused on building security processes that allow the bank to move at pace, while protecting our customers. We're never afraid to do things differently. You'll be working closely with a full time Security Awareness Analyst and the Security Awareness Manager You'll be in a team of people who look after the human side of security You'll work with teams from all across Security and all across Monzo You'll play a key role by Create engaging security awareness content across channels including Slack, email, presentations, training, and events. Develop micro-learning, behavioural nudges, and awareness campaigns that encourage secure habits across Monzo. Manage the day-to-day delivery of the security awareness programme, including campaigns, content, documentation, and reporting. Translate complex security topics into clear, practical guidance that helps Monzonauts make confident decisions. Use behavioural insights, metrics, and user feedback to continuously improve security awareness and influence the roadmap. Partner with Security, People, Tech, Risk, and Customer Operations to improve security behaviours, reduce user friction, and communicate emerging threats. We'd love to hear from you if Experience in security awareness, internal communications, or influencing behaviour change. Excellent communication skills, with the ability to translate technical concepts into clear, engaging guidance. Highly organised, able to manage priorities independently and deliver high-quality work. Good understanding of common security risks, including phishing, social engineering, password security, and data handling. Strong collaborator who builds relationships, seeks feedback, and works effectively across teams. Bonus: Experience with behavioural science, LMS platforms, content creation, presentations, campaign analytics, or tools such as Google Workspace, Slack, and Notion. Drop us your application, we'd love to hear from you! What's in it for you 0.5 FTE Part time £40,000 - £50,000 (full-time equivalent) + Incentive Awards tied to your performance This role can be based in our London or Cardiff office, but we're open to distributed working within the UK (with ad hoc meetings in London) We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. £1,000 learning budget each year to use on books, training courses and conferences. We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. Plus lots more! Read our full list of benefits. The application journey has 3 key steps 30 min recruiter call 30 min call with the hiring manager 2 hours of technical and behavioural interviews This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here. We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out. Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, Diversity and Inclusion Report and Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage
26/07/2026
Full time
We're waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo Cardiff/London/UK Remote 0.5 FTE Part time £40,000 - £50,000 (full-time equivalent) + Incentive Awards tied to your performance + Benefits Our People Centred Security Squad This is a very exciting opportunity to join our People Centred Security Squad. We're focused on building security processes that allow the bank to move at pace, while protecting our customers. We're never afraid to do things differently. You'll be working closely with a full time Security Awareness Analyst and the Security Awareness Manager You'll be in a team of people who look after the human side of security You'll work with teams from all across Security and all across Monzo You'll play a key role by Create engaging security awareness content across channels including Slack, email, presentations, training, and events. Develop micro-learning, behavioural nudges, and awareness campaigns that encourage secure habits across Monzo. Manage the day-to-day delivery of the security awareness programme, including campaigns, content, documentation, and reporting. Translate complex security topics into clear, practical guidance that helps Monzonauts make confident decisions. Use behavioural insights, metrics, and user feedback to continuously improve security awareness and influence the roadmap. Partner with Security, People, Tech, Risk, and Customer Operations to improve security behaviours, reduce user friction, and communicate emerging threats. We'd love to hear from you if Experience in security awareness, internal communications, or influencing behaviour change. Excellent communication skills, with the ability to translate technical concepts into clear, engaging guidance. Highly organised, able to manage priorities independently and deliver high-quality work. Good understanding of common security risks, including phishing, social engineering, password security, and data handling. Strong collaborator who builds relationships, seeks feedback, and works effectively across teams. Bonus: Experience with behavioural science, LMS platforms, content creation, presentations, campaign analytics, or tools such as Google Workspace, Slack, and Notion. Drop us your application, we'd love to hear from you! What's in it for you 0.5 FTE Part time £40,000 - £50,000 (full-time equivalent) + Incentive Awards tied to your performance This role can be based in our London or Cardiff office, but we're open to distributed working within the UK (with ad hoc meetings in London) We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. £1,000 learning budget each year to use on books, training courses and conferences. We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. Plus lots more! Read our full list of benefits. The application journey has 3 key steps 30 min recruiter call 30 min call with the hiring manager 2 hours of technical and behavioural interviews This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here. We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out. Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, Diversity and Inclusion Report and Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage
We're waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo Cardiff/London/UK Remote 0.5 FTE Part time £40,000 - £50,000 (full-time equivalent) + Incentive Awards tied to your performance + Benefits Our People Centred Security Squad This is a very exciting opportunity to join our People Centred Security Squad. We're focused on building security processes that allow the bank to move at pace, while protecting our customers. We're never afraid to do things differently. You'll be working closely with a full time Security Awareness Analyst and the Security Awareness Manager You'll be in a team of people who look after the human side of security You'll work with teams from all across Security and all across Monzo You'll play a key role by Create engaging security awareness content across channels including Slack, email, presentations, training, and events. Develop micro-learning, behavioural nudges, and awareness campaigns that encourage secure habits across Monzo. Manage the day-to-day delivery of the security awareness programme, including campaigns, content, documentation, and reporting. Translate complex security topics into clear, practical guidance that helps Monzonauts make confident decisions. Use behavioural insights, metrics, and user feedback to continuously improve security awareness and influence the roadmap. Partner with Security, People, Tech, Risk, and Customer Operations to improve security behaviours, reduce user friction, and communicate emerging threats. We'd love to hear from you if Experience in security awareness, internal communications, or influencing behaviour change. Excellent communication skills, with the ability to translate technical concepts into clear, engaging guidance. Highly organised, able to manage priorities independently and deliver high-quality work. Good understanding of common security risks, including phishing, social engineering, password security, and data handling. Strong collaborator who builds relationships, seeks feedback, and works effectively across teams. Bonus: Experience with behavioural science, LMS platforms, content creation, presentations, campaign analytics, or tools such as Google Workspace, Slack, and Notion. Drop us your application, we'd love to hear from you! What's in it for you 0.5 FTE Part time £40,000 - £50,000 (full-time equivalent) + Incentive Awards tied to your performance This role can be based in our London or Cardiff office, but we're open to distributed working within the UK (with ad hoc meetings in London) We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. £1,000 learning budget each year to use on books, training courses and conferences. We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. Plus lots more! Read our full list of benefits. The application journey has 3 key steps 30 min recruiter call 30 min call with the hiring manager 2 hours of technical and behavioural interviews This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here. We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out. Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, Diversity and Inclusion Report and Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage
26/07/2026
Full time
We're waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo Cardiff/London/UK Remote 0.5 FTE Part time £40,000 - £50,000 (full-time equivalent) + Incentive Awards tied to your performance + Benefits Our People Centred Security Squad This is a very exciting opportunity to join our People Centred Security Squad. We're focused on building security processes that allow the bank to move at pace, while protecting our customers. We're never afraid to do things differently. You'll be working closely with a full time Security Awareness Analyst and the Security Awareness Manager You'll be in a team of people who look after the human side of security You'll work with teams from all across Security and all across Monzo You'll play a key role by Create engaging security awareness content across channels including Slack, email, presentations, training, and events. Develop micro-learning, behavioural nudges, and awareness campaigns that encourage secure habits across Monzo. Manage the day-to-day delivery of the security awareness programme, including campaigns, content, documentation, and reporting. Translate complex security topics into clear, practical guidance that helps Monzonauts make confident decisions. Use behavioural insights, metrics, and user feedback to continuously improve security awareness and influence the roadmap. Partner with Security, People, Tech, Risk, and Customer Operations to improve security behaviours, reduce user friction, and communicate emerging threats. We'd love to hear from you if Experience in security awareness, internal communications, or influencing behaviour change. Excellent communication skills, with the ability to translate technical concepts into clear, engaging guidance. Highly organised, able to manage priorities independently and deliver high-quality work. Good understanding of common security risks, including phishing, social engineering, password security, and data handling. Strong collaborator who builds relationships, seeks feedback, and works effectively across teams. Bonus: Experience with behavioural science, LMS platforms, content creation, presentations, campaign analytics, or tools such as Google Workspace, Slack, and Notion. Drop us your application, we'd love to hear from you! What's in it for you 0.5 FTE Part time £40,000 - £50,000 (full-time equivalent) + Incentive Awards tied to your performance This role can be based in our London or Cardiff office, but we're open to distributed working within the UK (with ad hoc meetings in London) We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. £1,000 learning budget each year to use on books, training courses and conferences. We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. Plus lots more! Read our full list of benefits. The application journey has 3 key steps 30 min recruiter call 30 min call with the hiring manager 2 hours of technical and behavioural interviews This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here. We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out. Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, Diversity and Inclusion Report and Gender Pay Gap Report. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage
£65,281-£70,428 inclusive annual salary +Local Government Pension Scheme Flexible working options (including hybrid) Job Ref: P2042 About the role We are looking for an experienced and forward-thinking ICT Technical & Infrastructure Manager to lead the delivery, development and security of the Council's ICT infrastructure and technical support services. Key responsibilities include: Leading the development, security, and resilience of ICT infrastructure, systems, telephony, and technical services. Managing and developing the Service Desk and Technical Support teams to deliver high-quality, customer-focused services. Ensuring core Infrastructure systems are available, secure and aligned to business needs. Managing ICT contracts, suppliers, procurement, budgets, and resources to deliver value for money. Supporting the delivery of the Council's ICT and Digital Strategy, including technical roadmaps and service improvements. Maintaining strong cyber security, compliance, backup, disaster recovery, and operational risk arrangements. About you We are seeking a confident ICT leader with strong technical knowledge, excellent communication skills, and a commitment to delivering secure, modern and reliable services. You will have: A degree-level qualification, preferably in IT, or equivalent professional experience. Significant experience managing ICT infrastructure, technical operations, and service delivery. Strong knowledge of Microsoft 365, SharePoint, Teams, servers, networking, storage, and ICT architecture. Good knowledge of cyber security, data protection, compliance, and operational resilience. Experience leading teams, managing suppliers, budgets and technology projects. A customer-focused, collaborative approach with the ability to work effectively with stakeholders at all levels. Join us to make a positive impact in our community by putting sustainability at the heart of everything we do, while living our values of trust, care, collaboration, confidence and customer focus. St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas.Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it isa great place to live and work. In addition to working within a great team and a comprehensive salary you will have access to: 30.5 days basic annual leave (increasing with service) + bank holidays. Pleasenote: annual leave will be pro-rated for anyone who does not have a standard full-time pattern of 37 hours over 5 days, e.g. part-timers Flexible working options Reimbursement of professional fees Comprehensive development and training Discounted membership at selected local sports and fitness centres Access to discounts and benefits via online platform Additional Information Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post. Safeguarding This post is subject to a Basic Disclosure Check. English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here. A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria we use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly. Closing date for applications: 7 th August 2026 Interviews are scheduled for w/c: to be confirmed
26/07/2026
Full time
£65,281-£70,428 inclusive annual salary +Local Government Pension Scheme Flexible working options (including hybrid) Job Ref: P2042 About the role We are looking for an experienced and forward-thinking ICT Technical & Infrastructure Manager to lead the delivery, development and security of the Council's ICT infrastructure and technical support services. Key responsibilities include: Leading the development, security, and resilience of ICT infrastructure, systems, telephony, and technical services. Managing and developing the Service Desk and Technical Support teams to deliver high-quality, customer-focused services. Ensuring core Infrastructure systems are available, secure and aligned to business needs. Managing ICT contracts, suppliers, procurement, budgets, and resources to deliver value for money. Supporting the delivery of the Council's ICT and Digital Strategy, including technical roadmaps and service improvements. Maintaining strong cyber security, compliance, backup, disaster recovery, and operational risk arrangements. About you We are seeking a confident ICT leader with strong technical knowledge, excellent communication skills, and a commitment to delivering secure, modern and reliable services. You will have: A degree-level qualification, preferably in IT, or equivalent professional experience. Significant experience managing ICT infrastructure, technical operations, and service delivery. Strong knowledge of Microsoft 365, SharePoint, Teams, servers, networking, storage, and ICT architecture. Good knowledge of cyber security, data protection, compliance, and operational resilience. Experience leading teams, managing suppliers, budgets and technology projects. A customer-focused, collaborative approach with the ability to work effectively with stakeholders at all levels. Join us to make a positive impact in our community by putting sustainability at the heart of everything we do, while living our values of trust, care, collaboration, confidence and customer focus. St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas.Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it isa great place to live and work. In addition to working within a great team and a comprehensive salary you will have access to: 30.5 days basic annual leave (increasing with service) + bank holidays. Pleasenote: annual leave will be pro-rated for anyone who does not have a standard full-time pattern of 37 hours over 5 days, e.g. part-timers Flexible working options Reimbursement of professional fees Comprehensive development and training Discounted membership at selected local sports and fitness centres Access to discounts and benefits via online platform Additional Information Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post. Safeguarding This post is subject to a Basic Disclosure Check. English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here. A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria we use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly. Closing date for applications: 7 th August 2026 Interviews are scheduled for w/c: to be confirmed
Senior Vehicle Security Engineer Circa £62,100 + excellent benefits Permanent Hybrid Internal Job title: Senior Insurability Engineer (Security) At Thatcham Research, we help shape the future of vehicle security through independent, evidence based insight. As vehicles become increasingly connected, software enabled and technologically complex, protecting them against theft and security threats has never been more important. We're looking for a Senior Vehicle Security Engineer to play a leading role in advancing our vehicle security research and assessment capability. This is a senior technical position where you'll combine deep engineering expertise with forward thinking research to influence insurers, manufacturers and wider industry stakeholders, helping improve real world vehicle security and insurance outcomes. You'll be working alongside our Vehicle Security and Technology experts with lots of opportunities to learn and develop. As the Senior Vehicle Security Engineer, you'll: Lead and deliver technical research that advances vehicle security and theft prevention insight Identify and analyse emerging vehicle theft trends using data driven and investigative methods Research new vehicle technologies, security systems, vulnerabilities and attack vectors, translating findings into clear, usable risk attributes Develop, enhance and govern vehicle security assessment and testing protocols, ensuring they remain robust, relevant and commercially valuable Work closely with colleagues across insurability, research, operations, product, data and communications teams to ensure a consistent and joined up approach to Automotive Risk Intelligence Collaborate with vehicle manufacturers, suppliers, insurers and industry bodies to share insight, guide best practice and influence future security standards Support and maintain strong relationships with external authorities and organisations involved in theft prevention and vehicle security Lead and contribute to research projects, including planning, coordination, stakeholder updates and delivery against agreed objectives Present technical findings to members, customers and industry audiences Author and contribute to technical reports and publications for external use Skills & experience that will set you up for success in this role: Significant experience within the automotive sector Strong automotive engineering knowledge, with practical experience of vehicle security systems, such as electronic architectures, connected vehicle technologies, software-driven functions, or communication networks. Understanding of current and emerging vehicle technologies, such as in-vehicle and off-board communications, software defined systems or electrical architectures Ability to lead or deliver complex engineering or research projects, applying appropriate technologies and methodologies Strong analytical and critical thinking skills, with the ability to interpret complex technical information and identify meaningful risk insights Excellent written and verbal communication skills, with confidence presenting technical content to a range of audiences High levels of interpersonal and influencing skills, and the ability to collaborate effectively across teams and organisations Proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Project and Teams) Desirable (but not essential): A degree in Engineering or a related technical discipline (or equivalent professional experience) Knowledge of UK and EU vehicle regulations and their security or safety implications Experience working with insurers or an understanding of insurance processes and vehicle theft risk Familiarity with vehicle development processes, CAD imagery, wiring diagrams or technical drawings Experience leading cross functional projects or contributing to the development of others Did you know Research tells us that men are more likely to apply to jobs if they meet only 60% of the criteria, whereas women often hesitate or don't apply unless they meet all of the criteria. This difference in application behaviour can contribute to the gender gap in career advancement and opportunities. We know the perfect candidate doesn't exist! If you think you have what it takes but don't tick every box, we'd still encourage you to apply - it could be a perfect fit! Perks & Benefits 10% non-contributory pension 29 days holiday (inclusive of Christmas shutdown) + public holidays Group Life Assurance (equal to 4 x basic salary) Group Income Protection (after 6 months' service) Salary Sacrifice schemes (cycle to work, home & tech scheme) Enhanced and competitive parental leave for all parents, regardless of gender or family structure Moneyhealth's Financial Coaching & Wellbeing Platform Health Cash Plan (cash back on eligible medical treatments) Benenden Health Care (opt-in benefit) Reward & Recognition Programme Discounted gym membership Sports & Social club Payroll charitable giving Subsidised on-site restaurant Free on-site parking When we work Our standard working hours are 8:30 - 16:30 Monday - Thursday, early finish on Friday - 8:30 - 15:45 (Talk to us about flexible working if this doesn't quite suit you - we take work-life balance seriously!) We understand the benefits of remote and in-person collaboration and therefore have a hybrid working model - you'll be expected to work from our office in Thatcham at least two days per week. What we do At the cutting edge of automotive research in the UK, Thatcham Research has a unique role in shaping the design of new vehicles and influencing ever higher standards of safety, security and repair. With an on site Crash Laboratory, Repair Technology Centre and Training Academy, our research expertise is driving some of the very latest automotive developments in technology, materials and standards in this fast moving and highly technical industry. Our Gamston facility is one of the UK's leading sites for active safety, trialling and assessing the latest crash avoidance and driver assistance technologies. Our Values As an organisation that believes a strong set of Values are key to our organisational success and a sense of belonging for all colleagues, we ask that you understand, represent and apply our Values of Fearless, Inquisitive, Resourceful, Supportive and Trusted and demonstrate these Values throughout the recruitment process. Our Commitment to Diversity, Inclusion & Belonging We are dedicated to fostering an inclusive workplace which values diversity and embraces each individual's authentic self. We are proud to champion a culture where colleagues freely share their diverse perspectives, recognising that these contribute to our innovative spirit. Our journey of growth and understanding is continuous as we actively invest in diversity training, workshops, and partnerships to ensure positive change. Beyond our partnerships with the Automotive 30% Club and Women in Data (WiD), we collaborate with various organisations to advance equity not only in gender but also across ethnicity, age, disability, social mobility, LGBTQ+ identities, experiences, and thinking. Our aspiration is to create an environment where everyone thrives, achieves, and experiences a genuine sense of belonging. Recruitment process We're proud to manage our recruitment in-house and believe this direct approach enables us to give you the best possible Employee Experience we can - which starts right here, your application! We're continuously striving to improve the candidate journey, and transparency (or communication) is a key area of focus - yes, even with salary & benefits. Regular updates on the progress / outcome of your application An initial telephone screening call with a Talent Acquisition Partner First interview with the hiring manager, usually via Teams Second/Final interview, in-person at our office (we may give you a role specific task to present on!) Personalised feedback following your interview - because everyone deserves that! An opportunity to give us your honest feedback in a short survey on all of the above We're committed to removing barriers. All applicants must have Right to Work in the UK.
26/07/2026
Full time
Senior Vehicle Security Engineer Circa £62,100 + excellent benefits Permanent Hybrid Internal Job title: Senior Insurability Engineer (Security) At Thatcham Research, we help shape the future of vehicle security through independent, evidence based insight. As vehicles become increasingly connected, software enabled and technologically complex, protecting them against theft and security threats has never been more important. We're looking for a Senior Vehicle Security Engineer to play a leading role in advancing our vehicle security research and assessment capability. This is a senior technical position where you'll combine deep engineering expertise with forward thinking research to influence insurers, manufacturers and wider industry stakeholders, helping improve real world vehicle security and insurance outcomes. You'll be working alongside our Vehicle Security and Technology experts with lots of opportunities to learn and develop. As the Senior Vehicle Security Engineer, you'll: Lead and deliver technical research that advances vehicle security and theft prevention insight Identify and analyse emerging vehicle theft trends using data driven and investigative methods Research new vehicle technologies, security systems, vulnerabilities and attack vectors, translating findings into clear, usable risk attributes Develop, enhance and govern vehicle security assessment and testing protocols, ensuring they remain robust, relevant and commercially valuable Work closely with colleagues across insurability, research, operations, product, data and communications teams to ensure a consistent and joined up approach to Automotive Risk Intelligence Collaborate with vehicle manufacturers, suppliers, insurers and industry bodies to share insight, guide best practice and influence future security standards Support and maintain strong relationships with external authorities and organisations involved in theft prevention and vehicle security Lead and contribute to research projects, including planning, coordination, stakeholder updates and delivery against agreed objectives Present technical findings to members, customers and industry audiences Author and contribute to technical reports and publications for external use Skills & experience that will set you up for success in this role: Significant experience within the automotive sector Strong automotive engineering knowledge, with practical experience of vehicle security systems, such as electronic architectures, connected vehicle technologies, software-driven functions, or communication networks. Understanding of current and emerging vehicle technologies, such as in-vehicle and off-board communications, software defined systems or electrical architectures Ability to lead or deliver complex engineering or research projects, applying appropriate technologies and methodologies Strong analytical and critical thinking skills, with the ability to interpret complex technical information and identify meaningful risk insights Excellent written and verbal communication skills, with confidence presenting technical content to a range of audiences High levels of interpersonal and influencing skills, and the ability to collaborate effectively across teams and organisations Proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Project and Teams) Desirable (but not essential): A degree in Engineering or a related technical discipline (or equivalent professional experience) Knowledge of UK and EU vehicle regulations and their security or safety implications Experience working with insurers or an understanding of insurance processes and vehicle theft risk Familiarity with vehicle development processes, CAD imagery, wiring diagrams or technical drawings Experience leading cross functional projects or contributing to the development of others Did you know Research tells us that men are more likely to apply to jobs if they meet only 60% of the criteria, whereas women often hesitate or don't apply unless they meet all of the criteria. This difference in application behaviour can contribute to the gender gap in career advancement and opportunities. We know the perfect candidate doesn't exist! If you think you have what it takes but don't tick every box, we'd still encourage you to apply - it could be a perfect fit! Perks & Benefits 10% non-contributory pension 29 days holiday (inclusive of Christmas shutdown) + public holidays Group Life Assurance (equal to 4 x basic salary) Group Income Protection (after 6 months' service) Salary Sacrifice schemes (cycle to work, home & tech scheme) Enhanced and competitive parental leave for all parents, regardless of gender or family structure Moneyhealth's Financial Coaching & Wellbeing Platform Health Cash Plan (cash back on eligible medical treatments) Benenden Health Care (opt-in benefit) Reward & Recognition Programme Discounted gym membership Sports & Social club Payroll charitable giving Subsidised on-site restaurant Free on-site parking When we work Our standard working hours are 8:30 - 16:30 Monday - Thursday, early finish on Friday - 8:30 - 15:45 (Talk to us about flexible working if this doesn't quite suit you - we take work-life balance seriously!) We understand the benefits of remote and in-person collaboration and therefore have a hybrid working model - you'll be expected to work from our office in Thatcham at least two days per week. What we do At the cutting edge of automotive research in the UK, Thatcham Research has a unique role in shaping the design of new vehicles and influencing ever higher standards of safety, security and repair. With an on site Crash Laboratory, Repair Technology Centre and Training Academy, our research expertise is driving some of the very latest automotive developments in technology, materials and standards in this fast moving and highly technical industry. Our Gamston facility is one of the UK's leading sites for active safety, trialling and assessing the latest crash avoidance and driver assistance technologies. Our Values As an organisation that believes a strong set of Values are key to our organisational success and a sense of belonging for all colleagues, we ask that you understand, represent and apply our Values of Fearless, Inquisitive, Resourceful, Supportive and Trusted and demonstrate these Values throughout the recruitment process. Our Commitment to Diversity, Inclusion & Belonging We are dedicated to fostering an inclusive workplace which values diversity and embraces each individual's authentic self. We are proud to champion a culture where colleagues freely share their diverse perspectives, recognising that these contribute to our innovative spirit. Our journey of growth and understanding is continuous as we actively invest in diversity training, workshops, and partnerships to ensure positive change. Beyond our partnerships with the Automotive 30% Club and Women in Data (WiD), we collaborate with various organisations to advance equity not only in gender but also across ethnicity, age, disability, social mobility, LGBTQ+ identities, experiences, and thinking. Our aspiration is to create an environment where everyone thrives, achieves, and experiences a genuine sense of belonging. Recruitment process We're proud to manage our recruitment in-house and believe this direct approach enables us to give you the best possible Employee Experience we can - which starts right here, your application! We're continuously striving to improve the candidate journey, and transparency (or communication) is a key area of focus - yes, even with salary & benefits. Regular updates on the progress / outcome of your application An initial telephone screening call with a Talent Acquisition Partner First interview with the hiring manager, usually via Teams Second/Final interview, in-person at our office (we may give you a role specific task to present on!) Personalised feedback following your interview - because everyone deserves that! An opportunity to give us your honest feedback in a short survey on all of the above We're committed to removing barriers. All applicants must have Right to Work in the UK.
About us One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. What you'll do The Service Assurance Systems (SAS) Group, part of Global Operations, develop and maintain many software systems and applications which support the operation of Viasat services. These systems and applications are at the heart of Viasat Operational Centres around the world. They are used by 24/7 network operations controllers, system design engineers, managers across Viasat, Value Added Resellers (VARs) and Distribution Partners (DPs) to monitor, measure and interpret network and service performance. The team's work centres around three core activities: The capture and collection of real-time data from systems distributed across the Viasat network, decoding it as needed to extract meaningful insights. Analyse of this data to build a clear understanding of system behaviour, using modelling and other analytical techniques to assess performance. Sharing these insights across Viasat through real-time monitoring and alerting, operational dashboards, and tools that support both live and historical analysis. This position is not eligible for visa sponsorship. The day-to-day You will be working as part of a small team of developers supporting the evolution of Viasat's network and service monitoring capabilities, ensuring it remains world class in support of existing and future services. You will have ownership of both internal and external stakeholder relationships, working with product managers, Subject Matter Experts (SMEs) and third-party vendors. To undertake software development and support of applications within the SAS group as needed. Working with system and application users to understand new requirements, develop and test new features. To organise and present design and code reviews for work undertaken. To provide written and verbal progress reports within the SAS group. Have a conscientious approach to testing and documentation. Working alongside engineers from the Development & Engineering divisions to understand the design and architecture of new services to be launched and ensuring there are appropriate interfaces to allow collection of appropriate monitoring and service information. Interact with Operations, Product Management and Customer Support teams to answer customer questions and help resolve customer network issues, identify and resolve software bugs. To take responsibility for the enhancement and maintenance of software supporting the Billing/Assurance streams. Ongoing work with Viasat's Billing and IT Operational teams aiming to agree clear demarcation and responsibility for the delivery of operational solutions and tools. Support Billing/Assurance Operational teams with fault finding/diagnosis. Liaise with engineering divisions to ensure systems correctly reflects any proposed changes to existing services. To support and fix the operational systems developed and supported by the SAS group. This will include providing on-call/call out support. What you'll need BSc in either Computer Science or a technical/engineering field. A strong background of hands on Java development working in a real time operational environment. Strong experience in Javascript/Nodejs development. Experience of Windows and Linux operating systems. Good understanding of IP networks and exposure to network troubleshooting using Wireshark or similar tools. Experience with event streaming platforms, such as Kafka. Practical experience of whole software development lifecycle, producing high quality re useable code in a team environment. Excellent communication and collaboration skills in team and corporate environments. A reasonable understanding and appreciation of IT and network security best practices. A proactive approach dedicated to finding effective answers with attention to detail. Experience in documenting your own software development work for future reference and support. Experienced in Object Oriented Analysis and design using common design patterns. What will help you on the job This person needs to be self motivated and curious; use initiative to proactively identify issues and improvements and communicate effectively. EEO Statement Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.
26/07/2026
Full time
About us One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. What you'll do The Service Assurance Systems (SAS) Group, part of Global Operations, develop and maintain many software systems and applications which support the operation of Viasat services. These systems and applications are at the heart of Viasat Operational Centres around the world. They are used by 24/7 network operations controllers, system design engineers, managers across Viasat, Value Added Resellers (VARs) and Distribution Partners (DPs) to monitor, measure and interpret network and service performance. The team's work centres around three core activities: The capture and collection of real-time data from systems distributed across the Viasat network, decoding it as needed to extract meaningful insights. Analyse of this data to build a clear understanding of system behaviour, using modelling and other analytical techniques to assess performance. Sharing these insights across Viasat through real-time monitoring and alerting, operational dashboards, and tools that support both live and historical analysis. This position is not eligible for visa sponsorship. The day-to-day You will be working as part of a small team of developers supporting the evolution of Viasat's network and service monitoring capabilities, ensuring it remains world class in support of existing and future services. You will have ownership of both internal and external stakeholder relationships, working with product managers, Subject Matter Experts (SMEs) and third-party vendors. To undertake software development and support of applications within the SAS group as needed. Working with system and application users to understand new requirements, develop and test new features. To organise and present design and code reviews for work undertaken. To provide written and verbal progress reports within the SAS group. Have a conscientious approach to testing and documentation. Working alongside engineers from the Development & Engineering divisions to understand the design and architecture of new services to be launched and ensuring there are appropriate interfaces to allow collection of appropriate monitoring and service information. Interact with Operations, Product Management and Customer Support teams to answer customer questions and help resolve customer network issues, identify and resolve software bugs. To take responsibility for the enhancement and maintenance of software supporting the Billing/Assurance streams. Ongoing work with Viasat's Billing and IT Operational teams aiming to agree clear demarcation and responsibility for the delivery of operational solutions and tools. Support Billing/Assurance Operational teams with fault finding/diagnosis. Liaise with engineering divisions to ensure systems correctly reflects any proposed changes to existing services. To support and fix the operational systems developed and supported by the SAS group. This will include providing on-call/call out support. What you'll need BSc in either Computer Science or a technical/engineering field. A strong background of hands on Java development working in a real time operational environment. Strong experience in Javascript/Nodejs development. Experience of Windows and Linux operating systems. Good understanding of IP networks and exposure to network troubleshooting using Wireshark or similar tools. Experience with event streaming platforms, such as Kafka. Practical experience of whole software development lifecycle, producing high quality re useable code in a team environment. Excellent communication and collaboration skills in team and corporate environments. A reasonable understanding and appreciation of IT and network security best practices. A proactive approach dedicated to finding effective answers with attention to detail. Experience in documenting your own software development work for future reference and support. Experienced in Object Oriented Analysis and design using common design patterns. What will help you on the job This person needs to be self motivated and curious; use initiative to proactively identify issues and improvements and communicate effectively. EEO Statement Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.
Data Centre Manager (Infrastructure & Resilience) Based in Stevenage Salary Circa £65,500 Hybrid, 2 days on-site You've run critical infrastructure before. You know what it feels like when the lights can't go out, when a failover has to work first time, and when a call-out rota means your phone is never really off. If that's familiar, keep reading. We're looking for a Data Centre Manager to take ownership of critical UK infrastructure and data centre environments for a major defence organisation. You'll be the person accountable when it matters, leading operational stability, resilience and security across server, storage, network and cloud environments, and you'll manage the team and third-party providers who keep it all running. This isn't a maintenance role. You'll lead disaster recovery testing and failover exercises, own business continuity planning, and drive continuous improvement across power, cooling and building management systems. You'll also line-manage the UK Data Centre Operations Manager, so this comes with real leadership scope, not just technical oversight. What you'll need: Solid experience managing data centre or critical infrastructure environments, including server, storage, network and cloud Strong background in disaster recovery (DR) and business continuity (BC) planning, including leading DR testing and failover exercises Working knowledge of power infrastructure (UPS, generators, distribution), cooling systems, and building management systems (BMS) Experience applying operational governance, change control and risk management in a live, mission-critical environment A track record managing vendors and third-party suppliers in a facilities or infrastructure context Comfortable leading a team through live incidents, including participation in a call-out rota Good to have, not essential: ITIL certification or equivalent CDCP or CDCM certification Familiarity with ISO27001, ISO22301 or MOD DCC & SbD Experience with DCIM or infrastructure monitoring tools Background managing multi-site, national data centre environments Security Clearance: British citizenship required. This role requires DV clearance. If you don't currently hold it, you'll need to be eligible and willing to go through the process. On offer: salary circa £65,500 depending on experience, bonus up to 21% of base, pension contributions up to 14%, and a genuinely flexible hybrid working pattern.
26/07/2026
Full time
Data Centre Manager (Infrastructure & Resilience) Based in Stevenage Salary Circa £65,500 Hybrid, 2 days on-site You've run critical infrastructure before. You know what it feels like when the lights can't go out, when a failover has to work first time, and when a call-out rota means your phone is never really off. If that's familiar, keep reading. We're looking for a Data Centre Manager to take ownership of critical UK infrastructure and data centre environments for a major defence organisation. You'll be the person accountable when it matters, leading operational stability, resilience and security across server, storage, network and cloud environments, and you'll manage the team and third-party providers who keep it all running. This isn't a maintenance role. You'll lead disaster recovery testing and failover exercises, own business continuity planning, and drive continuous improvement across power, cooling and building management systems. You'll also line-manage the UK Data Centre Operations Manager, so this comes with real leadership scope, not just technical oversight. What you'll need: Solid experience managing data centre or critical infrastructure environments, including server, storage, network and cloud Strong background in disaster recovery (DR) and business continuity (BC) planning, including leading DR testing and failover exercises Working knowledge of power infrastructure (UPS, generators, distribution), cooling systems, and building management systems (BMS) Experience applying operational governance, change control and risk management in a live, mission-critical environment A track record managing vendors and third-party suppliers in a facilities or infrastructure context Comfortable leading a team through live incidents, including participation in a call-out rota Good to have, not essential: ITIL certification or equivalent CDCP or CDCM certification Familiarity with ISO27001, ISO22301 or MOD DCC & SbD Experience with DCIM or infrastructure monitoring tools Background managing multi-site, national data centre environments Security Clearance: British citizenship required. This role requires DV clearance. If you don't currently hold it, you'll need to be eligible and willing to go through the process. On offer: salary circa £65,500 depending on experience, bonus up to 21% of base, pension contributions up to 14%, and a genuinely flexible hybrid working pattern.
Since being founded in 2018, Copper has been building the standard for institutional digital asset infrastructure with a focus on custody, collateral management, and prime services. Led by Amar Kuchinad, Copper's Global CEO, the firm provides a comprehensive suite of custody, trading and settlement solutions that reduce counterparty risk and bring greater capital and operational efficiency to digital asset markets. At the heart of Copper's offering is Multi-Party Computation (MPC) technology - the gold standard in secure custody. Copper's multi-award winning custody system is unique in that it can be connected to centralised exchanges, DeFi applications and even staking pools without the assets leaving the custody. Built on top of this state-of-the-art custody, ClearLoop is the first solution in the market that overcomes a growing industry challenge; counterparty risk with exchanges. This solution underpins a full prime services offering, connecting global exchanges, and enabling customers to trade and settle directly from the safety of their MPC-secured wallets. By reducing settlement time for transfers to a few milliseconds (without blockchain network dependency) and offering enhanced security measures, ClearLoop is rapidly reshaping the way asset managers trade and manage capital. In addition to industry-leading security certifications, Copper has one of the strongest insurance coverages in the industry from an A+ rated insurer, positioning the firm as the partner of choice for institutions seeking to safeguard their assets. Department/Team Purpose: The Engineering department is the backbone of Copper; entrusted with the critical responsibility of building and securing the infrastructure that safeguards billions of dollars in digital assets. We operate at the intersection of traditional institutional finance and decentralized blockchain technology. We believe the best infrastructure comes from curious minds working openly together. Our engineering organisation brings together people with diverse backgrounds and experiences who genuinely enjoy solving hard problems. We foster a blame-free, intellectually honest environment where you're encouraged to take thoughtful risks and think big. You'll have the autonomy to own meaningful projects while gaining the support you need to grow your skills and advance your career. Role Purpose: Day-to-day, you'll tackle platform and deployment challenges through pragmatic engineering and automation. You'll build and operate scalable, self-service infrastructure, CI/CD pipelines, and blockchain platforms, including node provisioning, network deployment, and lifecycle management. You'll optimise build and release pipelines, improve system resilience, and ensure 'traditional' and blockchain infrastructure can scale with the needs of the business. You will collaborate closely with engineering and SRE teams, focusing on infrastructure as code, developer experience, and operational scalability across the engineering organisation, with ownership of the reliability and performance of blockchain nodes and supporting systems. Key Responsibilities: Building a fault-tolerant, geographically distributed infrastructure: support of multiple data centres, providing replication, sharding, auto balancing and failover. Participating in deployment of services with strict availability requirements on a large-scale environment and working together with other Engineers to ensure our systems meet current and future demand. Develop and maintain code for automated infrastructure management (DevOps, Infrastructure as Code) with the use of Ansible and Terraform. Working collaboratively with the Backend Engineering team to increase our resilience through insightful systems and application metrics. Improving our CI/CD pipeline to provide new integration vectors. Building and maintaining infrastructure for its own fleet of blockchain nodes (>25 layer 1 protocols now, and more to come) On-Call support to ensure 24/7 availability of all systems. Skills and Experience: Essential Proven experience as a DevOps Engineer operating production-grade infrastructure. Strong experience with Infrastructure as Code (e.g. Terraform, CloudFormation) and automated environment provisioning. Strong experience with containerisation and Kubernetes, including production operations and cluster management; EKS preferred. Experience building and operating CI/CD pipelines using GitHub Actions and deployment tools such as ArgoCD. Solid understanding of networking fundamentals (VPCs, routing, load balancing, DNS, firewalls). Experience implementing and operating secure systems (IAM, secrets management, network security controls, vulnerability management). Proficiency with at least one development language (e.g., bash, Python, Go). Strong problem-solving and troubleshooting abilities. Excellent communication and collaboration abilities Desirable Hands-on experience running and maintaining blockchain infrastructure (e.g. node deployment, syncing, upgrades, monitoring, and troubleshooting). Experience working within crypto organisation. Experience in Financial Services. Why Copper? At Copper, we keep innovation, openness, and curiosity at the centre of everything we do. Here, bold ideas get the spotlight, learning is constant, and diversity shapes our team from the ground up. Jump into a fast-moving, dynamic team that loves a challenge and knows how to have fun along the way. Collaboration is just as important as results-you'll be surrounded by smart, driven colleagues in London and across our APAC, Switzerland, UAE, and US offices. Hybrid working model - we believe in the value of bringing people together and at the same time we embrace the adaptability of flexibly working. Diversity and inclusion matter to us - they're woven into Copper life. From employee-led groups like Women at Copper to a committee focused on community and wellbeing, you'll have a network that supports you from day one. Everyone voice matters. If you're looking to ramp up your career, or keen to do something new in your field, with us, you'll keep moving forward. Ready to make your mark, keep growing, and join a supportive, dynamic team? Copper's the place. The interview process at Copper Our interview process is designed to be thoughtful, efficient, and engaging. While specific steps may vary slightly depending on the role, the typical journey includes: Initial Screening A brief conversation with our Talent Acquisition team to explore your background, motivations, and alignment with the role. Technical Interview A virtual session conducted via Microsoft Teams, where you'll engage with team members to discuss relevant skills, problem-solving approaches, and technical experience. In-Person Interview A conversation focused on team dynamics, collaboration style, and any final technical questions. This may be with cross functional peers or leadership. Additional steps may be added based on the role's complexity or seniority. We aim to keep the process transparent and respectful of your time. Benefits In return for everything you can bring to Copper, we can offer you an exciting, challenging role in a fast-growing and dynamic business, with career opportunities and welcoming working environment. Some of our key UK benefits are highlighted below: Paid Time Off - A minimum of 35 days of paid time off per year, inclusive of annual leave and public holidays. Employees also receive one additional day of annual leave for each year of service. Comprehensive Medical Insurance - Inclusive of dental, optical, audiology, and mental health coverage, with medical history disregarded Life Insurance Enhanced Pension Contributions - Includes an enhanced employer matching contribution 24/7 Employee Assistance Programme (EAP) Copper is an equal opportunity employer. We embrace diversity and equal opportunities in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. So, bring us your experience, perspectives, and skills. It is in our differences that we will continue to grow and ensure Copper is transforming how institutional investors engage with digital assets. Copper is a Disability Confident Employer, please let us know if you have a disability. If you require us to provide any assistance during the recruitment process, then we would ask you to highlight this to us and we will be happy to accommodate.
26/07/2026
Full time
Since being founded in 2018, Copper has been building the standard for institutional digital asset infrastructure with a focus on custody, collateral management, and prime services. Led by Amar Kuchinad, Copper's Global CEO, the firm provides a comprehensive suite of custody, trading and settlement solutions that reduce counterparty risk and bring greater capital and operational efficiency to digital asset markets. At the heart of Copper's offering is Multi-Party Computation (MPC) technology - the gold standard in secure custody. Copper's multi-award winning custody system is unique in that it can be connected to centralised exchanges, DeFi applications and even staking pools without the assets leaving the custody. Built on top of this state-of-the-art custody, ClearLoop is the first solution in the market that overcomes a growing industry challenge; counterparty risk with exchanges. This solution underpins a full prime services offering, connecting global exchanges, and enabling customers to trade and settle directly from the safety of their MPC-secured wallets. By reducing settlement time for transfers to a few milliseconds (without blockchain network dependency) and offering enhanced security measures, ClearLoop is rapidly reshaping the way asset managers trade and manage capital. In addition to industry-leading security certifications, Copper has one of the strongest insurance coverages in the industry from an A+ rated insurer, positioning the firm as the partner of choice for institutions seeking to safeguard their assets. Department/Team Purpose: The Engineering department is the backbone of Copper; entrusted with the critical responsibility of building and securing the infrastructure that safeguards billions of dollars in digital assets. We operate at the intersection of traditional institutional finance and decentralized blockchain technology. We believe the best infrastructure comes from curious minds working openly together. Our engineering organisation brings together people with diverse backgrounds and experiences who genuinely enjoy solving hard problems. We foster a blame-free, intellectually honest environment where you're encouraged to take thoughtful risks and think big. You'll have the autonomy to own meaningful projects while gaining the support you need to grow your skills and advance your career. Role Purpose: Day-to-day, you'll tackle platform and deployment challenges through pragmatic engineering and automation. You'll build and operate scalable, self-service infrastructure, CI/CD pipelines, and blockchain platforms, including node provisioning, network deployment, and lifecycle management. You'll optimise build and release pipelines, improve system resilience, and ensure 'traditional' and blockchain infrastructure can scale with the needs of the business. You will collaborate closely with engineering and SRE teams, focusing on infrastructure as code, developer experience, and operational scalability across the engineering organisation, with ownership of the reliability and performance of blockchain nodes and supporting systems. Key Responsibilities: Building a fault-tolerant, geographically distributed infrastructure: support of multiple data centres, providing replication, sharding, auto balancing and failover. Participating in deployment of services with strict availability requirements on a large-scale environment and working together with other Engineers to ensure our systems meet current and future demand. Develop and maintain code for automated infrastructure management (DevOps, Infrastructure as Code) with the use of Ansible and Terraform. Working collaboratively with the Backend Engineering team to increase our resilience through insightful systems and application metrics. Improving our CI/CD pipeline to provide new integration vectors. Building and maintaining infrastructure for its own fleet of blockchain nodes (>25 layer 1 protocols now, and more to come) On-Call support to ensure 24/7 availability of all systems. Skills and Experience: Essential Proven experience as a DevOps Engineer operating production-grade infrastructure. Strong experience with Infrastructure as Code (e.g. Terraform, CloudFormation) and automated environment provisioning. Strong experience with containerisation and Kubernetes, including production operations and cluster management; EKS preferred. Experience building and operating CI/CD pipelines using GitHub Actions and deployment tools such as ArgoCD. Solid understanding of networking fundamentals (VPCs, routing, load balancing, DNS, firewalls). Experience implementing and operating secure systems (IAM, secrets management, network security controls, vulnerability management). Proficiency with at least one development language (e.g., bash, Python, Go). Strong problem-solving and troubleshooting abilities. Excellent communication and collaboration abilities Desirable Hands-on experience running and maintaining blockchain infrastructure (e.g. node deployment, syncing, upgrades, monitoring, and troubleshooting). Experience working within crypto organisation. Experience in Financial Services. Why Copper? At Copper, we keep innovation, openness, and curiosity at the centre of everything we do. Here, bold ideas get the spotlight, learning is constant, and diversity shapes our team from the ground up. Jump into a fast-moving, dynamic team that loves a challenge and knows how to have fun along the way. Collaboration is just as important as results-you'll be surrounded by smart, driven colleagues in London and across our APAC, Switzerland, UAE, and US offices. Hybrid working model - we believe in the value of bringing people together and at the same time we embrace the adaptability of flexibly working. Diversity and inclusion matter to us - they're woven into Copper life. From employee-led groups like Women at Copper to a committee focused on community and wellbeing, you'll have a network that supports you from day one. Everyone voice matters. If you're looking to ramp up your career, or keen to do something new in your field, with us, you'll keep moving forward. Ready to make your mark, keep growing, and join a supportive, dynamic team? Copper's the place. The interview process at Copper Our interview process is designed to be thoughtful, efficient, and engaging. While specific steps may vary slightly depending on the role, the typical journey includes: Initial Screening A brief conversation with our Talent Acquisition team to explore your background, motivations, and alignment with the role. Technical Interview A virtual session conducted via Microsoft Teams, where you'll engage with team members to discuss relevant skills, problem-solving approaches, and technical experience. In-Person Interview A conversation focused on team dynamics, collaboration style, and any final technical questions. This may be with cross functional peers or leadership. Additional steps may be added based on the role's complexity or seniority. We aim to keep the process transparent and respectful of your time. Benefits In return for everything you can bring to Copper, we can offer you an exciting, challenging role in a fast-growing and dynamic business, with career opportunities and welcoming working environment. Some of our key UK benefits are highlighted below: Paid Time Off - A minimum of 35 days of paid time off per year, inclusive of annual leave and public holidays. Employees also receive one additional day of annual leave for each year of service. Comprehensive Medical Insurance - Inclusive of dental, optical, audiology, and mental health coverage, with medical history disregarded Life Insurance Enhanced Pension Contributions - Includes an enhanced employer matching contribution 24/7 Employee Assistance Programme (EAP) Copper is an equal opportunity employer. We embrace diversity and equal opportunities in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. So, bring us your experience, perspectives, and skills. It is in our differences that we will continue to grow and ensure Copper is transforming how institutional investors engage with digital assets. Copper is a Disability Confident Employer, please let us know if you have a disability. If you require us to provide any assistance during the recruitment process, then we would ask you to highlight this to us and we will be happy to accommodate.
Health Research Authority
Nottingham, Nottinghamshire
The HRA is a dynamic organisation, delivering excellent services through its committees, simplifying the health research process and championing research in the NHS. We hope that you are as enthused by our vision, our plans and our operations as we are. The HRA is a Non Departmental Public Body with the remit to protect and promote the interests of patients and the public in health and social care research. We do this by supporting and promoting a robust and efficient regulatory and governance framework in the UK. We provide the Research Ethics Service (RES), Confidentiality Advice function, assessments and assurances on behalf of the NHS, and learning, guidance and advice for the research community. Our ambition is to make the UK a great place to do research, where more money invested in research goes into carrying out relevant, good quality research. Our purpose is to ensure that research involving NHS patients and members of the public is approved through a proportionate and robust system, that they are provided with the information they need to help them decide whether they wish to take part, and that their opportunity to do so is maximised by simplifying the processes by which high quality research is assessed. We have already delivered significant improvements by centralising and simplifying the approval of research in the NHS in England, and are undertaking a range of significant programmes to deliver further improvements. Job overview Are you an experienced Business Analyst who thrives in complex environments, enjoys solving difficult problems, and can confidently lead others through change and uncertainty? The Health Research Authority (HRA) is delivering an ambitious digital transformation programme that will reshape how health and care research is supported across the UK. We're looking for an exceptional Lead Business Analyst to help drive this transformation and lead our Business Analysis capability. This is a unique opportunity to play a key role in developing products and services that support researchers, NHS organisations, regulators, universities and industry partners, ultimately helping to improve the UK research landscape. The role As Lead Business Analyst, you'll set the direction for business analysis in the digital transformation programme. You'll work across organisational boundaries, build strong relationships with senior stakeholders, and lead a team of Business Analysts delivering meaningful change. You will play a key role in the delivery of our major transformation programme, which is developing of a new digital service, Plan and Manage Health and Care Research, to replace existing national systems. This role requires someone who is equally comfortable operating at a strategic level and getting involved in the detail when needed. You'll help shape priorities, influence decision-making, and ensure solutions deliver value for users and the organisation. Main duties of the job What you'll be doing Leading business analysis across large, complex programme delivering digital services Managing, coaching and developing Senior Business Analysts and Business Analysts Working closely with Product, Subject Matter Experts, User-Centred Design and Technical teams in an Agile environment Building trusted relationships with stakeholders Facilitating discovery, requirements definition, process modelling and improvement Acting as a recognised expert and advocate for business analysis best practice Who we're looking for We're particularly interested in people who bring both technical excellence and strong leadership skills. You'll have: Significant experience leading business analysis across complex programmes, portfolios or large-scale digital transformations Experience working in an environment with competing priorities and changing demands Experience leading, mentoring and developing Business Analysts and high-performing teams Strong Agile delivery experience and an ability to adapt methods and approaches to suit the situation What will make you stand out? We're looking for a leader who remains calm and effective when priorities change. Our environment is dynamic, and the most successful candidate will be someone who: Thrives in ambiguity rather than being discouraged by it Demonstrates resilience when programmes evolve or strategic decisions change direction Helps teams stay focused, motivated and outcome-driven when plans need to adapt Working for our organisation At the HRA, we are committed to fostering a supportive and inclusive working environment where we actively invest in the development and empowerment of our staff, enabling them to perform at their best. We strive to promote a healthy workplace culture where wellbeing, collaboration, and professional growth are valued and encouraged. Working at the HRA, we support flexible working, recognising that home based or hybrid arrangements provides us with the most productive environment to work well. Where possible, we'll offer a working pattern that suits you. The HRA offers home based contracts for all locations. Newcastle, Manchester and Nottingham based staff can be office based and hybrid working arrangements are also possible. We encourage you to speak with us to explore how this could be accommodated. We are committed to creating an inclusive workplace that promotes and values diversity. We know from experience that different ideas, perspectives and backgrounds create a stronger, more creative workplace that helps us to deliver the best services. We welcome applications which represent the rich diversity of our community: age, disability, gender identity and expression, ethnicity, religion or belief, sex, sexual orientation and other diverse characteristics, and we have policies in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process. Detailed job description and main responsibilities When completing your application, ensure you clearly demonstrate how your experience and skills align with the criteria outlined for this position. We recognise that generative AI tools can be helpful in supporting applicants during the recruitment process, particularly for tasks such as proofreading, structuring, or refining written responses. However, we encourage candidates to use AI responsibly and sparingly. Applications should reflect your authentic voice, personal experiences, and genuine qualifications. Over reliance on AI-generated content can result in generic or inaccurate submissions that fail to meet the criteria or convey your individuality. Misrepresentation of skills, knowledge, or experience, including through AI-generated content, may lead to the rejection of your application, withdrawal of your offer, or your dismissal if you do start with us. If you choose to use AI, please ensure it enhances rather than replaces your own input, and be transparent about its use where appropriate. False and insincere examples go against our values of integrity and transparency. Important information We are unable to offer employment under any sponsorship arrangement as we do not hold a sponsorship licence. Applications requiring sponsorship will not be considered. Applications that do not clearly demonstrate how the essential criteria outlined in the person specification are met will not be shortlisted. Only the information provided in the application form will be considered. CVs will not be reviewed. We do not accept applications via recruitment agencies or other third parties. The HRA reserves the right to close this vacancy early should it receive a sufficient number of applications. Our fixed term roles are also open to applicants who wish to apply on a secondment basis. Applicants who fit this category are advised to speak with their line manager before applying and visit their organisations Secondments Policy. Organisational structure and directorate overview The HRA is made up of five directorates: Approvals, Chief Executive, Digital, Policy and Partnerships and Resources. This role sits within HRA Digital. The digital directorate is responsible for developing, delivering and supporting complex solutions within the HRA's portfolio of UK-wide information systems for health and care research. This includes a major programme to build new systems, and to achieve the successful migration and eventual closure of current systems. The directorate owns, develops, and delivers the HRA's digital strategy in line with government digital and functional standards. The HRA Digital team is a collaborative, supportive team consisting of HRA employees, secondees, contractors and vendors. Person specification Qualifications Professional qualification at master's level in a relevant discipline or equivalent experience Evidence of continued professional development Recognised business analyst certification (either BCS Foundation / Practitioner or IIBA CCBA/CBAP certifications) Recognised certification in Agile (for example Scrum Alliance) Knowledge, Skills and Expertise: Demonstrable expertise of working in data, software, and technology solutions to make informed decisions that add value, efficiency and solve a problem Demonstrable expertise of implementation and evaluation of business analysis processes . click apply for full job details
26/07/2026
Full time
The HRA is a dynamic organisation, delivering excellent services through its committees, simplifying the health research process and championing research in the NHS. We hope that you are as enthused by our vision, our plans and our operations as we are. The HRA is a Non Departmental Public Body with the remit to protect and promote the interests of patients and the public in health and social care research. We do this by supporting and promoting a robust and efficient regulatory and governance framework in the UK. We provide the Research Ethics Service (RES), Confidentiality Advice function, assessments and assurances on behalf of the NHS, and learning, guidance and advice for the research community. Our ambition is to make the UK a great place to do research, where more money invested in research goes into carrying out relevant, good quality research. Our purpose is to ensure that research involving NHS patients and members of the public is approved through a proportionate and robust system, that they are provided with the information they need to help them decide whether they wish to take part, and that their opportunity to do so is maximised by simplifying the processes by which high quality research is assessed. We have already delivered significant improvements by centralising and simplifying the approval of research in the NHS in England, and are undertaking a range of significant programmes to deliver further improvements. Job overview Are you an experienced Business Analyst who thrives in complex environments, enjoys solving difficult problems, and can confidently lead others through change and uncertainty? The Health Research Authority (HRA) is delivering an ambitious digital transformation programme that will reshape how health and care research is supported across the UK. We're looking for an exceptional Lead Business Analyst to help drive this transformation and lead our Business Analysis capability. This is a unique opportunity to play a key role in developing products and services that support researchers, NHS organisations, regulators, universities and industry partners, ultimately helping to improve the UK research landscape. The role As Lead Business Analyst, you'll set the direction for business analysis in the digital transformation programme. You'll work across organisational boundaries, build strong relationships with senior stakeholders, and lead a team of Business Analysts delivering meaningful change. You will play a key role in the delivery of our major transformation programme, which is developing of a new digital service, Plan and Manage Health and Care Research, to replace existing national systems. This role requires someone who is equally comfortable operating at a strategic level and getting involved in the detail when needed. You'll help shape priorities, influence decision-making, and ensure solutions deliver value for users and the organisation. Main duties of the job What you'll be doing Leading business analysis across large, complex programme delivering digital services Managing, coaching and developing Senior Business Analysts and Business Analysts Working closely with Product, Subject Matter Experts, User-Centred Design and Technical teams in an Agile environment Building trusted relationships with stakeholders Facilitating discovery, requirements definition, process modelling and improvement Acting as a recognised expert and advocate for business analysis best practice Who we're looking for We're particularly interested in people who bring both technical excellence and strong leadership skills. You'll have: Significant experience leading business analysis across complex programmes, portfolios or large-scale digital transformations Experience working in an environment with competing priorities and changing demands Experience leading, mentoring and developing Business Analysts and high-performing teams Strong Agile delivery experience and an ability to adapt methods and approaches to suit the situation What will make you stand out? We're looking for a leader who remains calm and effective when priorities change. Our environment is dynamic, and the most successful candidate will be someone who: Thrives in ambiguity rather than being discouraged by it Demonstrates resilience when programmes evolve or strategic decisions change direction Helps teams stay focused, motivated and outcome-driven when plans need to adapt Working for our organisation At the HRA, we are committed to fostering a supportive and inclusive working environment where we actively invest in the development and empowerment of our staff, enabling them to perform at their best. We strive to promote a healthy workplace culture where wellbeing, collaboration, and professional growth are valued and encouraged. Working at the HRA, we support flexible working, recognising that home based or hybrid arrangements provides us with the most productive environment to work well. Where possible, we'll offer a working pattern that suits you. The HRA offers home based contracts for all locations. Newcastle, Manchester and Nottingham based staff can be office based and hybrid working arrangements are also possible. We encourage you to speak with us to explore how this could be accommodated. We are committed to creating an inclusive workplace that promotes and values diversity. We know from experience that different ideas, perspectives and backgrounds create a stronger, more creative workplace that helps us to deliver the best services. We welcome applications which represent the rich diversity of our community: age, disability, gender identity and expression, ethnicity, religion or belief, sex, sexual orientation and other diverse characteristics, and we have policies in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process. Detailed job description and main responsibilities When completing your application, ensure you clearly demonstrate how your experience and skills align with the criteria outlined for this position. We recognise that generative AI tools can be helpful in supporting applicants during the recruitment process, particularly for tasks such as proofreading, structuring, or refining written responses. However, we encourage candidates to use AI responsibly and sparingly. Applications should reflect your authentic voice, personal experiences, and genuine qualifications. Over reliance on AI-generated content can result in generic or inaccurate submissions that fail to meet the criteria or convey your individuality. Misrepresentation of skills, knowledge, or experience, including through AI-generated content, may lead to the rejection of your application, withdrawal of your offer, or your dismissal if you do start with us. If you choose to use AI, please ensure it enhances rather than replaces your own input, and be transparent about its use where appropriate. False and insincere examples go against our values of integrity and transparency. Important information We are unable to offer employment under any sponsorship arrangement as we do not hold a sponsorship licence. Applications requiring sponsorship will not be considered. Applications that do not clearly demonstrate how the essential criteria outlined in the person specification are met will not be shortlisted. Only the information provided in the application form will be considered. CVs will not be reviewed. We do not accept applications via recruitment agencies or other third parties. The HRA reserves the right to close this vacancy early should it receive a sufficient number of applications. Our fixed term roles are also open to applicants who wish to apply on a secondment basis. Applicants who fit this category are advised to speak with their line manager before applying and visit their organisations Secondments Policy. Organisational structure and directorate overview The HRA is made up of five directorates: Approvals, Chief Executive, Digital, Policy and Partnerships and Resources. This role sits within HRA Digital. The digital directorate is responsible for developing, delivering and supporting complex solutions within the HRA's portfolio of UK-wide information systems for health and care research. This includes a major programme to build new systems, and to achieve the successful migration and eventual closure of current systems. The directorate owns, develops, and delivers the HRA's digital strategy in line with government digital and functional standards. The HRA Digital team is a collaborative, supportive team consisting of HRA employees, secondees, contractors and vendors. Person specification Qualifications Professional qualification at master's level in a relevant discipline or equivalent experience Evidence of continued professional development Recognised business analyst certification (either BCS Foundation / Practitioner or IIBA CCBA/CBAP certifications) Recognised certification in Agile (for example Scrum Alliance) Knowledge, Skills and Expertise: Demonstrable expertise of working in data, software, and technology solutions to make informed decisions that add value, efficiency and solve a problem Demonstrable expertise of implementation and evaluation of business analysis processes . click apply for full job details
Role: SOC Shift Lead & Lead Analyst - London Location: London (24/7 operation) Salary: Competitive salary and package dependent on experience Career Level: Associate Manager/ Consultant Please Note: Any offer of employment is subject to satisfactory BPSS and the candidate being granted a level of security clearance which typically requires 10 years continuous UK address history, usually including no periods of 30 consecutive days or more spent outside of the UK, and a declaration of being a British passport holder with no dual nationalism at the point of application. Note: The above information relates to a specific client requirement Role Description As a SOC Shift Lead, you will provide advanced investigation and analysis, acting as the escalation point for complex and high-severity incidents. You will conduct root cause analysis, guide and mentor L1 Analysts, and support incident containment, remediation, and recovery efforts. Accenture are partnering with scaled UK AI compute pioneers to lead the charge on next-generation infrastructure. for sovereign AI. To support this endeavour, we're building a high-performance compute operations team in London. Our work will be sensitive, secure, 24x7 and on the most up-to-date high density compute stacks available. Shift teams will be setup and operate 24x7 and successful candidates working on shift will be paid a shift premium for the non standard unsociable shift hours that will be part of that rota. Key Responsibilities Investigate escalated incidents to determine attack vectors, scope, and potential impact. Correlate events across multiple data sources to build a comprehensive incident narrative. Execute containment, eradication, and recovery activities in coordination with IT/OT stakeholders. Lead response for medium to high severity incidents and document detailed investigation reports. Conduct tuning of detection rules and thresholds in collaboration with the Security Content Engineer. Support continuous improvement by identifying gaps in detection coverage and playbooks. Mentor and provide technical guidance to L1 Analysts. Participate in periodic SOC exercises and simulated incident response drills. Be part of 24/7 SOC Team, need to work in shifts. As a shift lead you will be responsible for handling escalations of the Technology Operations Centre in that particular shift. You Would be accountable in absence of a SOC manager or NOC lead. Essential skills Education: Bachelor's degree in Cybersecurity, Computer Science, or related field. Experience: 7-10 years in SOC, Incident Response, or Threat Analysis roles (for Lead role we'll consider 5 - 7years) Strong analytical mindset, in-depth knowledge of SIEM/EDR tools, malware behaviour, and incident handling methodologies. Desirable skills Certifications (preferred): GCIA, GCIH, CompTIA CySA+, Microsoft SC-200, or Splunk Certified Power User. Who we are? Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO Accenture reserves the right to close the role prior to this date should a suitable applicant be found. About Accenture Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you'll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that's why we offer support any way we can-when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture
26/07/2026
Full time
Role: SOC Shift Lead & Lead Analyst - London Location: London (24/7 operation) Salary: Competitive salary and package dependent on experience Career Level: Associate Manager/ Consultant Please Note: Any offer of employment is subject to satisfactory BPSS and the candidate being granted a level of security clearance which typically requires 10 years continuous UK address history, usually including no periods of 30 consecutive days or more spent outside of the UK, and a declaration of being a British passport holder with no dual nationalism at the point of application. Note: The above information relates to a specific client requirement Role Description As a SOC Shift Lead, you will provide advanced investigation and analysis, acting as the escalation point for complex and high-severity incidents. You will conduct root cause analysis, guide and mentor L1 Analysts, and support incident containment, remediation, and recovery efforts. Accenture are partnering with scaled UK AI compute pioneers to lead the charge on next-generation infrastructure. for sovereign AI. To support this endeavour, we're building a high-performance compute operations team in London. Our work will be sensitive, secure, 24x7 and on the most up-to-date high density compute stacks available. Shift teams will be setup and operate 24x7 and successful candidates working on shift will be paid a shift premium for the non standard unsociable shift hours that will be part of that rota. Key Responsibilities Investigate escalated incidents to determine attack vectors, scope, and potential impact. Correlate events across multiple data sources to build a comprehensive incident narrative. Execute containment, eradication, and recovery activities in coordination with IT/OT stakeholders. Lead response for medium to high severity incidents and document detailed investigation reports. Conduct tuning of detection rules and thresholds in collaboration with the Security Content Engineer. Support continuous improvement by identifying gaps in detection coverage and playbooks. Mentor and provide technical guidance to L1 Analysts. Participate in periodic SOC exercises and simulated incident response drills. Be part of 24/7 SOC Team, need to work in shifts. As a shift lead you will be responsible for handling escalations of the Technology Operations Centre in that particular shift. You Would be accountable in absence of a SOC manager or NOC lead. Essential skills Education: Bachelor's degree in Cybersecurity, Computer Science, or related field. Experience: 7-10 years in SOC, Incident Response, or Threat Analysis roles (for Lead role we'll consider 5 - 7years) Strong analytical mindset, in-depth knowledge of SIEM/EDR tools, malware behaviour, and incident handling methodologies. Desirable skills Certifications (preferred): GCIA, GCIH, CompTIA CySA+, Microsoft SC-200, or Splunk Certified Power User. Who we are? Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO Accenture reserves the right to close the role prior to this date should a suitable applicant be found. About Accenture Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you'll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that's why we offer support any way we can-when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture
ONNEC Group is seeking a Quality Manager to define, implement and enforce quality standards across strategic tech projects and later across all operations. You will work with PMO and senior leaders to standardise practices, mitigate risk, and drive continuous improvement in delivery quality. You will lead audits, manage non-conformances, and champion quality across hyperscale data centre environments, coordinating with project directors, operation managers, and pre-sales teams to ensure
26/07/2026
Full time
ONNEC Group is seeking a Quality Manager to define, implement and enforce quality standards across strategic tech projects and later across all operations. You will work with PMO and senior leaders to standardise practices, mitigate risk, and drive continuous improvement in delivery quality. You will lead audits, manage non-conformances, and champion quality across hyperscale data centre environments, coordinating with project directors, operation managers, and pre-sales teams to ensure
Swansea, United Kingdom Posted on 06/07/2026 About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning digital consultancy whose work has positively influenced the lives of over 40 million UK citizens. We deliver impactful technology solutions across UK government departments, working at the forefront of user-centred design, agile delivery, and scalable digital services that genuinely make a difference. Strong focus on work-life balance with a flexible hybrid model (3 days onsite) Be part of a collaborative, multidisciplinary agile environment alongside civil servants and industry experts Based in Swansea, South Wales - three days per week on-site Job Summary We are seeking an experienced and collaborative Senior Ruby Developer to join a large-scale UK government agency. You will be a core member of a blended agile delivery squad comprising civil servants and supplier staff, working to build and enhance high-volume, citizen-facing digital services. These critical services process tens of millions of customer transactions and billions of digital interactions annually. In this role, you will focus on developing secure, accessible, and user-centred interfaces and services using a front-end stack of Ruby on Rails and React. You will also integrate these interfaces with a modern API-first back-end ecosystem built on Java SpringBoot and AWS serverless technologies. Operating at SFIA Level 4, you will take ownership of complex technical tasks, champion modern engineering practices, and actively mentor peers to uplift the capability of the wider team. Key Responsibilities Software Development: Design, build, and support full-stack digital services using Ruby on Rails and React.js front-ends, ensuring high performance, scalability, and clean code. Service Integration: Integrate front-end interfaces with Java Spring Boot microservices and AWS serverless components (API Gateway, Lambda, Node.js) while decomposing legacy interfaces to maintain service continuity and data integrity. Engineering Standards: Ensure all software rigorously meets the Government Digital and Data (GDD) Service Standard, the Technology Code of Practice, and departmental secure-by-design engineering principles. Agile Delivery: Work collaboratively within blended, multidisciplinary agile squads, partnering with Product Owners, Agile Delivery Managers, Business Analysts, and SDETs to define acceptance criteria and deliver sprint outcomes at pace. Quality & CI/CD: Strengthen continuous integration and continuous deployment (CI/CD) pipelines and automated testing practices (TDD/BDD) to improve deployment frequency, code quality, and reliability. Service Reliability: Embed service reliability through observability, proactive monitoring, alerting, and incident management to reduce mean time to recovery. Production Readiness: Enable live operations and production readiness through comprehensive documentation, evidence gathering, and supporting GDS service assessments across alpha, private beta, and live phases. Knowledge Sharing: Facilitate knowledge transfer, review code, and coach colleagues to uplift internal capability and support sustainable, long-term service ownership. Core Programming: Deep, commercial expertise in developing scalable web applications using Ruby on Rails and React.js. Public Sector Delivery: Proven experience delivering secure-by-design, user-centred digital services aligned to the GDS Service Standard within complex, high-volume government environments. Modern Architecture: Strong practical knowledge of cloud-native development (primarily AWS), API-first design principles, and RESTful microservices architecture. DevOps & Automation: Hands-on experience integrating code into CI/CD pipelines (e.g., Jenkins, GitHub Actions) and utilizing containerisation and infrastructure-as-code tooling. Security & Accessibility: Comprehensive understanding of secure coding practices (e.g., OWASP), data encryption, and WCAG 2.2 accessibility compliance. Agile Mindset: A strong track record of operating effectively in blended, multi-supplier agile environments (Scrum/Kanban), adapting to legislative or policy-driven change. Broader Tech Stack: Experience or familiarity with the wider strategic tech stack, specifically Java Spring Boot and AWS serverless patterns (Lambda, DynamoDB, API Gateway). Legacy Transformation: Experience supporting large-scale digital transformation programmes involving legacy modernisation and migrating services away from older platforms (e.g., AIX, Oracle, Natural/Adabas). Cross-Government Platforms: Prior experience integrating digital products with cross-government capabilities, such as GOV.UK One Login, GOV.UK Pay, GOV.UK Notify, or digital wallets. Data Environments: Experience working with high-throughput bulk data processing pipelines, ETL processes, and datastores like PostgreSQL or MySQL. We keep things straightforward. Following an initial CV review, successful candidates will be invited to a short screening call with our recruitment team, followed by a two-stage process comprising a technical assessment and a values-based interview with the hiring team. We aim to move quickly and will keep you informed at every stage. Scrumconnect Consulting is an equal opportunities employer. We are committed to building a diverse and inclusive team and welcome applications from all backgrounds, regardless of age, disability, gender, ethnicity, religion, or sexual orientation.
26/07/2026
Full time
Swansea, United Kingdom Posted on 06/07/2026 About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning digital consultancy whose work has positively influenced the lives of over 40 million UK citizens. We deliver impactful technology solutions across UK government departments, working at the forefront of user-centred design, agile delivery, and scalable digital services that genuinely make a difference. Strong focus on work-life balance with a flexible hybrid model (3 days onsite) Be part of a collaborative, multidisciplinary agile environment alongside civil servants and industry experts Based in Swansea, South Wales - three days per week on-site Job Summary We are seeking an experienced and collaborative Senior Ruby Developer to join a large-scale UK government agency. You will be a core member of a blended agile delivery squad comprising civil servants and supplier staff, working to build and enhance high-volume, citizen-facing digital services. These critical services process tens of millions of customer transactions and billions of digital interactions annually. In this role, you will focus on developing secure, accessible, and user-centred interfaces and services using a front-end stack of Ruby on Rails and React. You will also integrate these interfaces with a modern API-first back-end ecosystem built on Java SpringBoot and AWS serverless technologies. Operating at SFIA Level 4, you will take ownership of complex technical tasks, champion modern engineering practices, and actively mentor peers to uplift the capability of the wider team. Key Responsibilities Software Development: Design, build, and support full-stack digital services using Ruby on Rails and React.js front-ends, ensuring high performance, scalability, and clean code. Service Integration: Integrate front-end interfaces with Java Spring Boot microservices and AWS serverless components (API Gateway, Lambda, Node.js) while decomposing legacy interfaces to maintain service continuity and data integrity. Engineering Standards: Ensure all software rigorously meets the Government Digital and Data (GDD) Service Standard, the Technology Code of Practice, and departmental secure-by-design engineering principles. Agile Delivery: Work collaboratively within blended, multidisciplinary agile squads, partnering with Product Owners, Agile Delivery Managers, Business Analysts, and SDETs to define acceptance criteria and deliver sprint outcomes at pace. Quality & CI/CD: Strengthen continuous integration and continuous deployment (CI/CD) pipelines and automated testing practices (TDD/BDD) to improve deployment frequency, code quality, and reliability. Service Reliability: Embed service reliability through observability, proactive monitoring, alerting, and incident management to reduce mean time to recovery. Production Readiness: Enable live operations and production readiness through comprehensive documentation, evidence gathering, and supporting GDS service assessments across alpha, private beta, and live phases. Knowledge Sharing: Facilitate knowledge transfer, review code, and coach colleagues to uplift internal capability and support sustainable, long-term service ownership. Core Programming: Deep, commercial expertise in developing scalable web applications using Ruby on Rails and React.js. Public Sector Delivery: Proven experience delivering secure-by-design, user-centred digital services aligned to the GDS Service Standard within complex, high-volume government environments. Modern Architecture: Strong practical knowledge of cloud-native development (primarily AWS), API-first design principles, and RESTful microservices architecture. DevOps & Automation: Hands-on experience integrating code into CI/CD pipelines (e.g., Jenkins, GitHub Actions) and utilizing containerisation and infrastructure-as-code tooling. Security & Accessibility: Comprehensive understanding of secure coding practices (e.g., OWASP), data encryption, and WCAG 2.2 accessibility compliance. Agile Mindset: A strong track record of operating effectively in blended, multi-supplier agile environments (Scrum/Kanban), adapting to legislative or policy-driven change. Broader Tech Stack: Experience or familiarity with the wider strategic tech stack, specifically Java Spring Boot and AWS serverless patterns (Lambda, DynamoDB, API Gateway). Legacy Transformation: Experience supporting large-scale digital transformation programmes involving legacy modernisation and migrating services away from older platforms (e.g., AIX, Oracle, Natural/Adabas). Cross-Government Platforms: Prior experience integrating digital products with cross-government capabilities, such as GOV.UK One Login, GOV.UK Pay, GOV.UK Notify, or digital wallets. Data Environments: Experience working with high-throughput bulk data processing pipelines, ETL processes, and datastores like PostgreSQL or MySQL. We keep things straightforward. Following an initial CV review, successful candidates will be invited to a short screening call with our recruitment team, followed by a two-stage process comprising a technical assessment and a values-based interview with the hiring team. We aim to move quickly and will keep you informed at every stage. Scrumconnect Consulting is an equal opportunities employer. We are committed to building a diverse and inclusive team and welcome applications from all backgrounds, regardless of age, disability, gender, ethnicity, religion, or sexual orientation.
Country: United Kingdom of Great Britain and Northern Ireland Creation Date: 23-Jul-2026 Employment Type: Permanent Employment Type: Full time Ref #: Description & Requirements Role Title: Delivery Lead Department: COO - Transformation and Change Delivery Team: Transformation Execution Location: London Type: Permanent About the Role: This role will be reporting into the Head of Transformation Execution, as part of the Transformation and Change Delivery team for LM Re. The Delivery Lead will be responsible for the planning, management and delivery of an agreed and evolving set of transformation initiatives. The Delivery Lead is also responsible for implementing, maintaining and championing agile practices at the portfolio level. This role will be initially focussed on working with the change and delivery teams to ensure alignment across the business objectives and delivery roadmap, while working with colleagues across Business Agility and technology to successfully deliver. In this role, you will lead in the execution of your projects, tracking progress against the enterprise roadmap milestones, as well as measuring strategic initiative performance against key objectives. Monitoring project performance and delivery health through metrics focused on velocity, quality and predictability. About the Department & Team: Liberty Mutual Reinsurance (LM Re) is one of four core pillars (North America, LII, LM Re and Global Surety) that make up the Global Risk Solutions (GRS), business unit. LM Re is situated in all core global market hubs and offers treaty property, casualty and specialty products across key North America, South America, European, UK, Middle East, Asia Pacific, and other international locations. We provide brokers and cedants with a broad product range through both the Company and Lloyd's markets and have approximately 200 employees in 13 offices around the world. Key Responsibilities: Work with stakeholders, contributors and suppliers to ensure new initiatives and deliverables are understood, evaluated, prioritised and implemented to plan and to budget. Support the teams by understanding the roadmaps and working with and coaching delivery teams to identify where potential blockers or impediments to delivery are. Run, manage and close projects and other initiatives in accordance with Agile practices, accountable for the full end to end project lifecycle. Ensure that a suitable BAU transition plan is in place for projects within the delivery that addresses the readiness of users, the testing and compatibility of systems and the realisation of benefits. Liaise with Change colleagues to engage and manage stakeholders and for advice and support in producing relevant Change, Communications and Training artefacts to support embedding the change as appropriate. Develop and share the necessary documentation and reports to enable program success. Ensure documentation and reporting evolves as defined by the LM Re governance framework. Produce Change Delivery Board reporting packs that provide a status of the delivery, escalation of key issues/blockers and spotlights where required, ensuring they are complete, accurate and current and work with the delivery teams to ensure they provide the information necessary to gain relevant support. Facilitate program processes and practices, managing risks and impediments across the delivery raised by the scrum masters and teams within the program. Undertake all aspects of the program planning process and then maintain and manage program increment plans, taking account of business value, dependencies and resources. Facilitate the coordinated preparation and execution of release planning for the agile program. This includes: Facilitating the prioritisation of features for the next program increment. Assisting the agile program in communication and coordination with stakeholders and customers. Supporting the Portfolio Head and Product Owners to manage change to the programs PI plan and identify the impacts of those changes. Driving cross team, portfolio, and departmental planning, collaboration, coordination and resolution of impediments. Driving delivery and continuous improvement by utilising feedback and metrics (quality, delivery rate, etc.) to identify areas of opportunity. Participating with management and cross-functional teams as subject matter expert to develop and improve operating policies and procedures and be an advocate in adopting Agile best practices and processes. Identify and develop processes, policies, and procedures to facilitate the working relationship between the portfolios and other business functions / partners. Supporting the configuration of Scaled Agile to the needs of the organisation, standardising and documenting practices. Coach leaders, teams, and Scrum Masters in Lean-Agile practices and mindsets. Work with the Portfolio Head, Sponsor, Product Owners and Business teams to support the delivery and creation of program requirements and solutions. Contribute to the continuous improvement of the Transformation Execution team in line with our colleagues across GRS and the ambitions of the Office of Operations. Identify resource requirements and constraints across the delivery, ensuring horizon scanning and solutions have been identified to meet the delivery roadmap Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively always demonstrate compliance with these requirements and behaviours. These requirements include the Senior Managers and Certification Regime Conduct Rules, Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing. Skills and Experience: Broad experience with program & project standards, governance and methods, including Agile methods Proven program delivery experience with a good understanding of business and systems analysis as well as change management Demonstrable focus on successful delivery of multi department / business area programs of work including IT elements Project management qualification (preferably certified Agile practitioner and MSP Managing Successful Programmes) Ability to work independently and use your own initiative Excellent communication skills Demonstrable experience of internal and external stakeholder engagement (including vendors) Practical experience of working in an Agile delivery team, ideally at a release train level Strong analytical and problem-solving skills Experience of Insurance/Reinsurance business and technology and/or experience leading similar programs is preferable but not essential About Liberty Mutual Reinsurance Liberty Mutual Reinsurance is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world class insurance and reinsurance services to brokers and insureds in all major markets. Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through: Offering a vibrant and inclusive environment and committing to their career development. Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee led networks strengthen the diversity of our workforce and our inclusive environment. Reinforcing that collaborating to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals. A supportive culture, which includes promoting a healthy work-life balance and working flexibly. For more information, please follow the links below:
26/07/2026
Full time
Country: United Kingdom of Great Britain and Northern Ireland Creation Date: 23-Jul-2026 Employment Type: Permanent Employment Type: Full time Ref #: Description & Requirements Role Title: Delivery Lead Department: COO - Transformation and Change Delivery Team: Transformation Execution Location: London Type: Permanent About the Role: This role will be reporting into the Head of Transformation Execution, as part of the Transformation and Change Delivery team for LM Re. The Delivery Lead will be responsible for the planning, management and delivery of an agreed and evolving set of transformation initiatives. The Delivery Lead is also responsible for implementing, maintaining and championing agile practices at the portfolio level. This role will be initially focussed on working with the change and delivery teams to ensure alignment across the business objectives and delivery roadmap, while working with colleagues across Business Agility and technology to successfully deliver. In this role, you will lead in the execution of your projects, tracking progress against the enterprise roadmap milestones, as well as measuring strategic initiative performance against key objectives. Monitoring project performance and delivery health through metrics focused on velocity, quality and predictability. About the Department & Team: Liberty Mutual Reinsurance (LM Re) is one of four core pillars (North America, LII, LM Re and Global Surety) that make up the Global Risk Solutions (GRS), business unit. LM Re is situated in all core global market hubs and offers treaty property, casualty and specialty products across key North America, South America, European, UK, Middle East, Asia Pacific, and other international locations. We provide brokers and cedants with a broad product range through both the Company and Lloyd's markets and have approximately 200 employees in 13 offices around the world. Key Responsibilities: Work with stakeholders, contributors and suppliers to ensure new initiatives and deliverables are understood, evaluated, prioritised and implemented to plan and to budget. Support the teams by understanding the roadmaps and working with and coaching delivery teams to identify where potential blockers or impediments to delivery are. Run, manage and close projects and other initiatives in accordance with Agile practices, accountable for the full end to end project lifecycle. Ensure that a suitable BAU transition plan is in place for projects within the delivery that addresses the readiness of users, the testing and compatibility of systems and the realisation of benefits. Liaise with Change colleagues to engage and manage stakeholders and for advice and support in producing relevant Change, Communications and Training artefacts to support embedding the change as appropriate. Develop and share the necessary documentation and reports to enable program success. Ensure documentation and reporting evolves as defined by the LM Re governance framework. Produce Change Delivery Board reporting packs that provide a status of the delivery, escalation of key issues/blockers and spotlights where required, ensuring they are complete, accurate and current and work with the delivery teams to ensure they provide the information necessary to gain relevant support. Facilitate program processes and practices, managing risks and impediments across the delivery raised by the scrum masters and teams within the program. Undertake all aspects of the program planning process and then maintain and manage program increment plans, taking account of business value, dependencies and resources. Facilitate the coordinated preparation and execution of release planning for the agile program. This includes: Facilitating the prioritisation of features for the next program increment. Assisting the agile program in communication and coordination with stakeholders and customers. Supporting the Portfolio Head and Product Owners to manage change to the programs PI plan and identify the impacts of those changes. Driving cross team, portfolio, and departmental planning, collaboration, coordination and resolution of impediments. Driving delivery and continuous improvement by utilising feedback and metrics (quality, delivery rate, etc.) to identify areas of opportunity. Participating with management and cross-functional teams as subject matter expert to develop and improve operating policies and procedures and be an advocate in adopting Agile best practices and processes. Identify and develop processes, policies, and procedures to facilitate the working relationship between the portfolios and other business functions / partners. Supporting the configuration of Scaled Agile to the needs of the organisation, standardising and documenting practices. Coach leaders, teams, and Scrum Masters in Lean-Agile practices and mindsets. Work with the Portfolio Head, Sponsor, Product Owners and Business teams to support the delivery and creation of program requirements and solutions. Contribute to the continuous improvement of the Transformation Execution team in line with our colleagues across GRS and the ambitions of the Office of Operations. Identify resource requirements and constraints across the delivery, ensuring horizon scanning and solutions have been identified to meet the delivery roadmap Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively always demonstrate compliance with these requirements and behaviours. These requirements include the Senior Managers and Certification Regime Conduct Rules, Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing. Skills and Experience: Broad experience with program & project standards, governance and methods, including Agile methods Proven program delivery experience with a good understanding of business and systems analysis as well as change management Demonstrable focus on successful delivery of multi department / business area programs of work including IT elements Project management qualification (preferably certified Agile practitioner and MSP Managing Successful Programmes) Ability to work independently and use your own initiative Excellent communication skills Demonstrable experience of internal and external stakeholder engagement (including vendors) Practical experience of working in an Agile delivery team, ideally at a release train level Strong analytical and problem-solving skills Experience of Insurance/Reinsurance business and technology and/or experience leading similar programs is preferable but not essential About Liberty Mutual Reinsurance Liberty Mutual Reinsurance is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world class insurance and reinsurance services to brokers and insureds in all major markets. Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through: Offering a vibrant and inclusive environment and committing to their career development. Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee led networks strengthen the diversity of our workforce and our inclusive environment. Reinforcing that collaborating to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals. A supportive culture, which includes promoting a healthy work-life balance and working flexibly. For more information, please follow the links below:
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Your role in the team The Digital Product Manager (DPM) is responsible for defining, delivering, and optimizing cybersecurity products, platforms, controls, data capabilities, and AI-enabled solutions across Allstate's Cybersecurity, Controls, and Compliance (ACC) organization. This role owns product strategy, roadmap, backlog, and outcome delivery, helping the organization improve security operations, strengthen controls, reduce enterprise risk, and enable secure-by-design technology practices. The DPM partners with Cyber Operations, Product Security, Technology Risk, Compliance, Engineering, Architecture, and business stakeholders to build scalable, measurable, and high-impact security products that drive operational efficiency, compliance readiness, and risk reduction. We have several DPM roles available across our Cybersecurity teams with various functional focus. Key responsibilities Define and execute the product vision, strategy, roadmap, and success metrics for cybersecurity and risk management products. Translate security, risk, compliance, operational, and business needs into scalable product capabilities and prioritized roadmaps. Lead product discovery, stakeholder engagement, and requirements gathering to identify opportunities and deliver measurable business outcomes. Partner with security, engineering, architecture, risk, compliance, and business teams to define solutions and manage product priorities. Create and maintain product backlogs, epics, features, and user stories to support Agile delivery and continuous improvement. Drive the end-to-end delivery of secure, scalable solutions, ensuring alignment across cross-functional teams and stakeholders. Develop and enhance products that improve cybersecurity posture, control effectiveness, governance, compliance, and operational efficiency. Support automation, monitoring, reporting, evidence management, and integration of security controls into enterprise platforms and engineering workflows. Define, monitor, and report on KPIs, OKRs, adoption metrics, operational performance, risk reduction, and product value realization. Influence product and security strategy through data-driven recommendations, stakeholder alignment, and promotion of product management best practices. Essential criteria All candidates must have the legal right to work in the UK. Allstate is unable to provide sponsorship for this position. Proven experience of at least 3+ years (Senior Consultant level) or 4+ years (Lead Consultant level) or 5+ years (Expert level) in digital product management, including product discovery, scoping, roadmap development, backlog ownership, prioritization, and delivery of digital products. Demonstrated experience applying Agile product management practices, including backlog refinement, sprint planning, user story development, prioritization, release planning, and collaboration with cross-functional teams to deliver product outcomes. Experience using KPIs, OKRs, or operational metrics to drive product decisions, with evidence of delivering measurable improvements. Experience presenting product strategies, roadmap updates, business cases, and performance metrics to stakeholders and facilitating decision-making across multiple cross-functional teams. Demonstrated experience translating complex technical, cybersecurity, risk, compliance, or business requirements into the delivery of scalable technology solutions. Additional responsibilities for Lead Consultant level Minimum 1 years' experience owning the strategy, roadmap, and lifecycle management of multiple products or a complex enterprise product portfolio. Demonstrated track record of influencing organisational or functional product strategy and driving adoption of product management standards across teams Additional responsibilities for Expert Level Minimum 2 years' experience owning, defining and executing product strategy and roadmaps of multiple products or a complex enterprise product portfolio. Demonstrated experience coaching or mentoring product managers, product owners, or cross-functional team members on product management practices. Desirable Experience Experience in cybersecurity, technology risk, compliance, controls, DevSecOps, or secure engineering environments. Familiarity with security operations workflows, telemetry or observability concepts, and analyst tooling environment. Familiarity with NIST, ISO, Zero Trust, or similar security frameworks. Experience with cloud platforms (Azure, AWS, GCP), security tools, automation, AI/ML-enabled products, Data Science or enterprise platforms. Knowledge of CI/CD, security workflows, governance, observability, and data products. Security or cloud certifications preferred. Supervisory Responsibilities This job does not have supervisory responsibilities. Skills Business Case Analyses Cross-Functional Teamwork Product Direction Production Management Product Management Product Roadmapping Product Strategies Systems Thinking Shape the Future of Insurance with Cutting-Edge Tech and a People-First Culture Why join us? Allstate NI is proud to be Allstate's European Digital Centre of Excellence, a hub for innovation and engineering excellence. We're recent winners of Best Place to Work in IT (100+ employees) and Best Use of Cloud Services at the Belfast Telegraph IT Awards, and we've been recognised for our community and sustainability impact with Platinum in the Northern Ireland Environmental Benchmarking Survey. We're a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value. We also invest in you. At Allstate NI, your career growth matters. You'll have access to our Continuous Learning Hub, designed to support skills development and professional advancement through tailored learning paths, certifications, and mentoring opportunities. Whether you're deepening technical expertise or exploring leadership roles, we provide the tools and support to help you thrive. What do you get in return? As well as receiving a competitive annual salary, our reward package includes: Corporate bonus scheme Pension scheme Annual performance-related pay reviews Life assurance and income protection Flexible working options Hybrid working Private medical and dental insurance Access to an employee assistance programme Discounted gym membership Two paid volunteering days each year Cycle to work scheme Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way. At Allstate, we work hard to help people live a good life every day. Allstaters are dedicated to serving clients, customers, and communities, which allows employees to find meaning and value in their work. Allstate offers an environment that fosters innovative thinking where you'll be able to explore your ideas and feel proud of the work you do. Allstate helps protect nearly 16 million households with auto, home, life, and retirement products. We want every professional connected to Allstate to be committed to giving our customers the best and that means finding the best talent. We want you to be our next great addition. About Us
26/07/2026
Full time
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Your role in the team The Digital Product Manager (DPM) is responsible for defining, delivering, and optimizing cybersecurity products, platforms, controls, data capabilities, and AI-enabled solutions across Allstate's Cybersecurity, Controls, and Compliance (ACC) organization. This role owns product strategy, roadmap, backlog, and outcome delivery, helping the organization improve security operations, strengthen controls, reduce enterprise risk, and enable secure-by-design technology practices. The DPM partners with Cyber Operations, Product Security, Technology Risk, Compliance, Engineering, Architecture, and business stakeholders to build scalable, measurable, and high-impact security products that drive operational efficiency, compliance readiness, and risk reduction. We have several DPM roles available across our Cybersecurity teams with various functional focus. Key responsibilities Define and execute the product vision, strategy, roadmap, and success metrics for cybersecurity and risk management products. Translate security, risk, compliance, operational, and business needs into scalable product capabilities and prioritized roadmaps. Lead product discovery, stakeholder engagement, and requirements gathering to identify opportunities and deliver measurable business outcomes. Partner with security, engineering, architecture, risk, compliance, and business teams to define solutions and manage product priorities. Create and maintain product backlogs, epics, features, and user stories to support Agile delivery and continuous improvement. Drive the end-to-end delivery of secure, scalable solutions, ensuring alignment across cross-functional teams and stakeholders. Develop and enhance products that improve cybersecurity posture, control effectiveness, governance, compliance, and operational efficiency. Support automation, monitoring, reporting, evidence management, and integration of security controls into enterprise platforms and engineering workflows. Define, monitor, and report on KPIs, OKRs, adoption metrics, operational performance, risk reduction, and product value realization. Influence product and security strategy through data-driven recommendations, stakeholder alignment, and promotion of product management best practices. Essential criteria All candidates must have the legal right to work in the UK. Allstate is unable to provide sponsorship for this position. Proven experience of at least 3+ years (Senior Consultant level) or 4+ years (Lead Consultant level) or 5+ years (Expert level) in digital product management, including product discovery, scoping, roadmap development, backlog ownership, prioritization, and delivery of digital products. Demonstrated experience applying Agile product management practices, including backlog refinement, sprint planning, user story development, prioritization, release planning, and collaboration with cross-functional teams to deliver product outcomes. Experience using KPIs, OKRs, or operational metrics to drive product decisions, with evidence of delivering measurable improvements. Experience presenting product strategies, roadmap updates, business cases, and performance metrics to stakeholders and facilitating decision-making across multiple cross-functional teams. Demonstrated experience translating complex technical, cybersecurity, risk, compliance, or business requirements into the delivery of scalable technology solutions. Additional responsibilities for Lead Consultant level Minimum 1 years' experience owning the strategy, roadmap, and lifecycle management of multiple products or a complex enterprise product portfolio. Demonstrated track record of influencing organisational or functional product strategy and driving adoption of product management standards across teams Additional responsibilities for Expert Level Minimum 2 years' experience owning, defining and executing product strategy and roadmaps of multiple products or a complex enterprise product portfolio. Demonstrated experience coaching or mentoring product managers, product owners, or cross-functional team members on product management practices. Desirable Experience Experience in cybersecurity, technology risk, compliance, controls, DevSecOps, or secure engineering environments. Familiarity with security operations workflows, telemetry or observability concepts, and analyst tooling environment. Familiarity with NIST, ISO, Zero Trust, or similar security frameworks. Experience with cloud platforms (Azure, AWS, GCP), security tools, automation, AI/ML-enabled products, Data Science or enterprise platforms. Knowledge of CI/CD, security workflows, governance, observability, and data products. Security or cloud certifications preferred. Supervisory Responsibilities This job does not have supervisory responsibilities. Skills Business Case Analyses Cross-Functional Teamwork Product Direction Production Management Product Management Product Roadmapping Product Strategies Systems Thinking Shape the Future of Insurance with Cutting-Edge Tech and a People-First Culture Why join us? Allstate NI is proud to be Allstate's European Digital Centre of Excellence, a hub for innovation and engineering excellence. We're recent winners of Best Place to Work in IT (100+ employees) and Best Use of Cloud Services at the Belfast Telegraph IT Awards, and we've been recognised for our community and sustainability impact with Platinum in the Northern Ireland Environmental Benchmarking Survey. We're a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value. We also invest in you. At Allstate NI, your career growth matters. You'll have access to our Continuous Learning Hub, designed to support skills development and professional advancement through tailored learning paths, certifications, and mentoring opportunities. Whether you're deepening technical expertise or exploring leadership roles, we provide the tools and support to help you thrive. What do you get in return? As well as receiving a competitive annual salary, our reward package includes: Corporate bonus scheme Pension scheme Annual performance-related pay reviews Life assurance and income protection Flexible working options Hybrid working Private medical and dental insurance Access to an employee assistance programme Discounted gym membership Two paid volunteering days each year Cycle to work scheme Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way. At Allstate, we work hard to help people live a good life every day. Allstaters are dedicated to serving clients, customers, and communities, which allows employees to find meaning and value in their work. Allstate offers an environment that fosters innovative thinking where you'll be able to explore your ideas and feel proud of the work you do. Allstate helps protect nearly 16 million households with auto, home, life, and retirement products. We want every professional connected to Allstate to be committed to giving our customers the best and that means finding the best talent. We want you to be our next great addition. About Us
Workday HRIS Manager - Hybrid or Remote within the UK ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development. The Role: The Workday HRIS Manager is responsible for leading the HR technology initiatives to ensure the efficient and effective use of technology for HR within ICON. The role holder will be responsible for managing, optimizing, and implementing HR systems and software to enhance our HR processes and drive business success. HR Tech Team Management: Manage the day-to-day operations of the team. Lead and manage contactor resource, providing leadership and creating an open collaborative culture within the team. Change Management & Tech Support: Oversee System enhancement & integrations. Provide technical consulting and hands on assistance as required during critical situations when issues arise. Attend the Change Advisory Board Change Management: (CAB) meetings and problem management meetings to gain an awareness of changes to the Workday system and related architecture to ensure appropriate actions are taken. HR Technology Strategy: Work with the HR Technology Directors and wider HR Stakeholders to develop and implement the HR technology strategy for ICON Data Management: Ensure the integrity and accuracy of HR data, develop reporting and analytics capabilities, and utilize data-driven insights to improve HR processes. User Support: Provide support and training to HR staff and end-users to maximize the utilization of HR technology tools. Compliance and Security: Ensure system Compliance and Security standards are met. Oversee implementation of security measures to protect sensitive employee data. Drive robust audit processes to ensure the technical integrity of the information in the HRIS system and comply with SOX requirements. Vendor Management: Manage relationships with HR technology vendors, negotiate contracts, and manage SLAs. Stakeholder Management: Partner with HR stakeholders and wider ICON stakeholders. Act as an escalation point for system related problems. Work with stakeholders to build agreed and tangible business solutions. HR Process Improvement: Drive Process Improvement. Continuously identify opportunities to streamline HR processes through technology and automation. Proven track record of implementing strategic goals eg. automation. Culture: Recognize, exemplify and adhere to ICON's values which centres around our commitment to People, Clients and Performance. To be successful in the role, you will ideally have: Bachelor's degree in HR, Information Technology, or a related field. Proven experience in Workday Technology with a minimum of 5 years in a similar role. Excellent managerial/team lead experience skills with the ability to lead system implementation projects. Solid understanding of HR processes, policies, and compliance requirements. Experience with system integrations and data management. Strong analytical, problem-solving, and project management skills. Excellent communication and interpersonal skills. Attention to detail and commitment to data accuracy and security. Willingness to travel as required (approximately 5%) What ICON can offer you: Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: Various annual leave entitlements A range of health insurance offerings to suit you and your family's needs. Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being. Life assurance Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply
26/07/2026
Full time
Workday HRIS Manager - Hybrid or Remote within the UK ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development. The Role: The Workday HRIS Manager is responsible for leading the HR technology initiatives to ensure the efficient and effective use of technology for HR within ICON. The role holder will be responsible for managing, optimizing, and implementing HR systems and software to enhance our HR processes and drive business success. HR Tech Team Management: Manage the day-to-day operations of the team. Lead and manage contactor resource, providing leadership and creating an open collaborative culture within the team. Change Management & Tech Support: Oversee System enhancement & integrations. Provide technical consulting and hands on assistance as required during critical situations when issues arise. Attend the Change Advisory Board Change Management: (CAB) meetings and problem management meetings to gain an awareness of changes to the Workday system and related architecture to ensure appropriate actions are taken. HR Technology Strategy: Work with the HR Technology Directors and wider HR Stakeholders to develop and implement the HR technology strategy for ICON Data Management: Ensure the integrity and accuracy of HR data, develop reporting and analytics capabilities, and utilize data-driven insights to improve HR processes. User Support: Provide support and training to HR staff and end-users to maximize the utilization of HR technology tools. Compliance and Security: Ensure system Compliance and Security standards are met. Oversee implementation of security measures to protect sensitive employee data. Drive robust audit processes to ensure the technical integrity of the information in the HRIS system and comply with SOX requirements. Vendor Management: Manage relationships with HR technology vendors, negotiate contracts, and manage SLAs. Stakeholder Management: Partner with HR stakeholders and wider ICON stakeholders. Act as an escalation point for system related problems. Work with stakeholders to build agreed and tangible business solutions. HR Process Improvement: Drive Process Improvement. Continuously identify opportunities to streamline HR processes through technology and automation. Proven track record of implementing strategic goals eg. automation. Culture: Recognize, exemplify and adhere to ICON's values which centres around our commitment to People, Clients and Performance. To be successful in the role, you will ideally have: Bachelor's degree in HR, Information Technology, or a related field. Proven experience in Workday Technology with a minimum of 5 years in a similar role. Excellent managerial/team lead experience skills with the ability to lead system implementation projects. Solid understanding of HR processes, policies, and compliance requirements. Experience with system integrations and data management. Strong analytical, problem-solving, and project management skills. Excellent communication and interpersonal skills. Attention to detail and commitment to data accuracy and security. Willingness to travel as required (approximately 5%) What ICON can offer you: Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: Various annual leave entitlements A range of health insurance offerings to suit you and your family's needs. Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being. Life assurance Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply
Surgical Operations and Development Lead An exciting opportunity has arisen to join The Deepings Practiceas our Surgical Services Manager, leading the operational delivery and futuredevelopment of our expanding NHS and private surgical services. Workingclosely with the Practice Manager and Clinical Lead GP, you will overseeCommunity Surgical Services, NHS Cataract Services and support the growth ofWelland Clinic Ltd. This varied role includes operational management, teamleadership, theatre coordination, patient pathway management, serviceimprovement, business development and ensuring an excellent patient experience. We arelooking for an organised, proactive and motivated leader with experiencemanaging operational or administrative services. Strong communication,leadership and problem-solving skills are essential, together with the abilityto manage competing priorities and use data to improve performance. Healthcareexperience is desirable but not essential. In return, weoffer NHS Pension (subject to eligibility), generous annual leave, on-siteparking, training and development opportunities, and the chance to play a keyrole in shaping innovative healthcare services. Main duties of the job TheSurgical Operations and Development Lead will play a key leadership role insupporting the delivery, development and growth of Deepings Surgical andWelland Clinic Ltd. The postholder will provide operational leadership for the Community Surgical Schemeand NHS Cataract Service, whilst working alongside the Clinical Lead GP,Practice Manager and wider team to establish and grow Welland Clinic Ltd. The rolecombines operational management, team leadership, theatre coordination, patientexperience oversight, business development, marketing support and serviceimprovement. Thesuccessful candidate will be expected to understand existing Deepings Surgicalpathways in detail and work alongside the CSS Administration Team to ensuresafe, efficient and high-quality delivery of services. To provideoperational leadership across Deepings Surgical and support the development ofWelland Clinic Ltd, ensuring high-quality patient care while helping expandboth NHS and private surgical services. About us TheDeepings Practice is a large and progressive GP practice serving over 24,000patients across Market Deeping and surrounding communities. Alongside our NHSGeneral Medical Services contract, we deliver a growing portfolio of specialistcommunity surgical services through Deepings Surgical, including CommunitySurgical Services and NHS Cataract Services. We are alsodeveloping Welland Clinic Ltd, an independent healthcare company establishedalongside the practice to deliver private surgical, diagnostic and specialisthealthcare services. We arecommitted to delivering high-quality, patient-centred care, innovation,education and service development. We are seeking an enthusiastic and motivatedindividual to help lead the next phase of growth across both our NHS andprivate surgical services. Job responsibilities Key Areas of Responsibility Operational Leadership A significant part of this role involves leading the day-to-dayoperational delivery of Community Surgical Services and NHS Cataract Services. You will oversee patient pathways from referral through to discharge,ensuring that services are delivered efficiently and that patients receive aseamless experience throughout their treatment journey. Working closely withclinical teams and administrative staff, you will identify opportunities to improve processes, reduce delays and maximise the utilisation of availablecapacity. You will monitor waiting lists, theatre utilisation, clinic activity andservice performance to ensure operational targets are achieved. Througheffective planning and coordination, you will support the efficient use ofresources whilst maintaining high standards of patient care. The post holder will work collaboratively with the Practice Manager andClinical Lead GP to implement service improvements and develop new pathwaysthat enhance both efficiency and patient outcomes. Team Leadership and Staff Management The role includes responsibility for the leadership and line managementof the Community Surgical Services Administration Team. You will provide day-to-day support, supervision and guidance to teammembers, ensuring that staff are equipped with the skills, knowledge andresources required to perform effectively. You will undertake regular one-to-one meetings, support staffdevelopment and contribute to recruitment, induction and training processes.Building a positive team culture will be an important aspect of the role,helping to ensure that staff feel supported, engaged and focused on deliveringexcellent patient care. The successful candidate will be expected to promote teamwork, encouragecontinuous improvement and support workforce planning to ensure services areappropriately resourced. Theatre Coordination and Service Delivery Working closely with consultants, surgeons, nursing staff andadministrative teams, you will play a central role in ensuring the smoothoperational running of theatre activity. You will coordinate theatre lists and support the efficient schedulingof procedures, helping to maximise capacity and reduce wasted appointments.Effective communication and organisation will be essential to ensure that allaspects of theatre activity are delivered safely and efficiently. You will act as a key point of contact for clinical teams, helping toresolve operational issues and ensuring that patients receive timely andeffective care throughout their treatment journey. The role also includes responsibility for monitoring stock managementprocesses and ensuring that resources required for service delivery areavailable when needed. Patient Experience and Quality Improvement Delivering an excellent patient experience is a key priority for bothDeepings Surgical and Welland Clinic Ltd. You will help ensure that patients receive a professional, efficient andcompassionate service from initial referral through to completion of treatment.You will support the implementation of patient feedback systems and use patientexperience data to identify opportunities for service improvement. The role involves monitoring patient satisfaction, analysing Friends andFamily Test responses, reviewing patient testimonials and supportinginitiatives designed to enhance the patient journey. By working closely with clinical and administrative teams, you will helpembed a culture of continuous quality improvement across all services. Welland Clinic Ltd Development An important aspect of this role will involve supporting the developmentand operational delivery of Welland Clinic Ltd. You will assist in establishing new private healthcare services andensuring that robust administrative processes are in place to support privatepatient activity. This includes coordinating private patient pathways,supporting service implementation and contributing to the development ofpatient information materials and communication processes. The successful candidate will work closely with senior leaders to helpidentify opportunities for growth and support the introduction of new servicesincluding surgical procedures, diagnostics and specialist healthcare services. You will contribute to the development of systems and processes thatensure private services are delivered efficiently, professionally and inaccordance with regulatory requirements. Marketing and Business Development As services continue to expand, the role will play an important part insupporting marketing and business development activities. You will help coordinate website content, patient communications andpromotional campaigns aimed at increasing awareness of available services.Working with internal and external stakeholders, you will support thedevelopment of marketing materials and patient information resources. The role also involves building and maintaining relationships with GPpractices, optometrists, consultants and other referrers to help supportservice growth and increase referral activity. You will contribute to business development projects, support thepreparation of business cases and identify opportunities for service expansion. Performance Monitoring and Reporting The post holder will be responsible for producing operational andperformance reports to support decision-making and service improvement. You will monitor key performance indicators, theatre utilisation,referral trends and activity levels, helping to identify opportunities to improve productivity and service delivery. Working alongside the Practice Manager and leadership team, you willsupport financial monitoring processes and contribute to service planningactivities. Strong analytical skills will be required to interpret performance dataand provide meaningful information that supports operational and strategicdecision-making. Governance, Compliance and Quality Assurance Maintaining high standards of governance and compliance is a keyrequirement of the role. You will support compliance with NHS contractual requirements, CQCstandards, information governance regulations and organisational policies. Therole includes supporting audits, quality improvement initiatives, incidentinvestigations and complaint management processes. You will help ensure that accurate records are maintained and thatservices operate in accordance with relevant legislation . click apply for full job details
26/07/2026
Full time
Surgical Operations and Development Lead An exciting opportunity has arisen to join The Deepings Practiceas our Surgical Services Manager, leading the operational delivery and futuredevelopment of our expanding NHS and private surgical services. Workingclosely with the Practice Manager and Clinical Lead GP, you will overseeCommunity Surgical Services, NHS Cataract Services and support the growth ofWelland Clinic Ltd. This varied role includes operational management, teamleadership, theatre coordination, patient pathway management, serviceimprovement, business development and ensuring an excellent patient experience. We arelooking for an organised, proactive and motivated leader with experiencemanaging operational or administrative services. Strong communication,leadership and problem-solving skills are essential, together with the abilityto manage competing priorities and use data to improve performance. Healthcareexperience is desirable but not essential. In return, weoffer NHS Pension (subject to eligibility), generous annual leave, on-siteparking, training and development opportunities, and the chance to play a keyrole in shaping innovative healthcare services. Main duties of the job TheSurgical Operations and Development Lead will play a key leadership role insupporting the delivery, development and growth of Deepings Surgical andWelland Clinic Ltd. The postholder will provide operational leadership for the Community Surgical Schemeand NHS Cataract Service, whilst working alongside the Clinical Lead GP,Practice Manager and wider team to establish and grow Welland Clinic Ltd. The rolecombines operational management, team leadership, theatre coordination, patientexperience oversight, business development, marketing support and serviceimprovement. Thesuccessful candidate will be expected to understand existing Deepings Surgicalpathways in detail and work alongside the CSS Administration Team to ensuresafe, efficient and high-quality delivery of services. To provideoperational leadership across Deepings Surgical and support the development ofWelland Clinic Ltd, ensuring high-quality patient care while helping expandboth NHS and private surgical services. About us TheDeepings Practice is a large and progressive GP practice serving over 24,000patients across Market Deeping and surrounding communities. Alongside our NHSGeneral Medical Services contract, we deliver a growing portfolio of specialistcommunity surgical services through Deepings Surgical, including CommunitySurgical Services and NHS Cataract Services. We are alsodeveloping Welland Clinic Ltd, an independent healthcare company establishedalongside the practice to deliver private surgical, diagnostic and specialisthealthcare services. We arecommitted to delivering high-quality, patient-centred care, innovation,education and service development. We are seeking an enthusiastic and motivatedindividual to help lead the next phase of growth across both our NHS andprivate surgical services. Job responsibilities Key Areas of Responsibility Operational Leadership A significant part of this role involves leading the day-to-dayoperational delivery of Community Surgical Services and NHS Cataract Services. You will oversee patient pathways from referral through to discharge,ensuring that services are delivered efficiently and that patients receive aseamless experience throughout their treatment journey. Working closely withclinical teams and administrative staff, you will identify opportunities to improve processes, reduce delays and maximise the utilisation of availablecapacity. You will monitor waiting lists, theatre utilisation, clinic activity andservice performance to ensure operational targets are achieved. Througheffective planning and coordination, you will support the efficient use ofresources whilst maintaining high standards of patient care. The post holder will work collaboratively with the Practice Manager andClinical Lead GP to implement service improvements and develop new pathwaysthat enhance both efficiency and patient outcomes. Team Leadership and Staff Management The role includes responsibility for the leadership and line managementof the Community Surgical Services Administration Team. You will provide day-to-day support, supervision and guidance to teammembers, ensuring that staff are equipped with the skills, knowledge andresources required to perform effectively. You will undertake regular one-to-one meetings, support staffdevelopment and contribute to recruitment, induction and training processes.Building a positive team culture will be an important aspect of the role,helping to ensure that staff feel supported, engaged and focused on deliveringexcellent patient care. The successful candidate will be expected to promote teamwork, encouragecontinuous improvement and support workforce planning to ensure services areappropriately resourced. Theatre Coordination and Service Delivery Working closely with consultants, surgeons, nursing staff andadministrative teams, you will play a central role in ensuring the smoothoperational running of theatre activity. You will coordinate theatre lists and support the efficient schedulingof procedures, helping to maximise capacity and reduce wasted appointments.Effective communication and organisation will be essential to ensure that allaspects of theatre activity are delivered safely and efficiently. You will act as a key point of contact for clinical teams, helping toresolve operational issues and ensuring that patients receive timely andeffective care throughout their treatment journey. The role also includes responsibility for monitoring stock managementprocesses and ensuring that resources required for service delivery areavailable when needed. Patient Experience and Quality Improvement Delivering an excellent patient experience is a key priority for bothDeepings Surgical and Welland Clinic Ltd. You will help ensure that patients receive a professional, efficient andcompassionate service from initial referral through to completion of treatment.You will support the implementation of patient feedback systems and use patientexperience data to identify opportunities for service improvement. The role involves monitoring patient satisfaction, analysing Friends andFamily Test responses, reviewing patient testimonials and supportinginitiatives designed to enhance the patient journey. By working closely with clinical and administrative teams, you will helpembed a culture of continuous quality improvement across all services. Welland Clinic Ltd Development An important aspect of this role will involve supporting the developmentand operational delivery of Welland Clinic Ltd. You will assist in establishing new private healthcare services andensuring that robust administrative processes are in place to support privatepatient activity. This includes coordinating private patient pathways,supporting service implementation and contributing to the development ofpatient information materials and communication processes. The successful candidate will work closely with senior leaders to helpidentify opportunities for growth and support the introduction of new servicesincluding surgical procedures, diagnostics and specialist healthcare services. You will contribute to the development of systems and processes thatensure private services are delivered efficiently, professionally and inaccordance with regulatory requirements. Marketing and Business Development As services continue to expand, the role will play an important part insupporting marketing and business development activities. You will help coordinate website content, patient communications andpromotional campaigns aimed at increasing awareness of available services.Working with internal and external stakeholders, you will support thedevelopment of marketing materials and patient information resources. The role also involves building and maintaining relationships with GPpractices, optometrists, consultants and other referrers to help supportservice growth and increase referral activity. You will contribute to business development projects, support thepreparation of business cases and identify opportunities for service expansion. Performance Monitoring and Reporting The post holder will be responsible for producing operational andperformance reports to support decision-making and service improvement. You will monitor key performance indicators, theatre utilisation,referral trends and activity levels, helping to identify opportunities to improve productivity and service delivery. Working alongside the Practice Manager and leadership team, you willsupport financial monitoring processes and contribute to service planningactivities. Strong analytical skills will be required to interpret performance dataand provide meaningful information that supports operational and strategicdecision-making. Governance, Compliance and Quality Assurance Maintaining high standards of governance and compliance is a keyrequirement of the role. You will support compliance with NHS contractual requirements, CQCstandards, information governance regulations and organisational policies. Therole includes supporting audits, quality improvement initiatives, incidentinvestigations and complaint management processes. You will help ensure that accurate records are maintained and thatservices operate in accordance with relevant legislation . click apply for full job details
Job Title Senior Observability Engineer Job Description Senior Observability Engineer Location London Employment type Permanent, Full Time Reporting into Senior Engineering Manager - SRE and Observability About IG Group IG Group (LSE: IGG) is a leading global fintech company, established in 1974 and headquartered in London. As a constituent of the FTSE 100, IG Group provides dynamic online trading platforms and a robust educational ecosystem, empowering ambitious individuals worldwide in their pursuit of financial freedom. With operations spanning 18 countries across Europe, Africa, Asia Pacific, the Middle East, and North America, IG Group offers clients access to approximately 19,000 financial markets, including shares, forex, indices, and commodities. IG Group is undergoing a significant transformation, led by CEO Breon Corcoran, appointed in early 2024. Our focus is on three areas: delivering quality products to better meet customer needs, embedding a high-performance culture across the organisation, and being more efficient and scalable through digitisation - all in service of growing our user base and revenue on a sustainable basis. About the role IG Group's systems move billions of dollars every day - and our clients expect them to be fast, reliable, and transparent. As an Observability Engineer, you will own the platforms and practices that give IG's engineering teams deep, real-time insight into how those systems behave. This is a high, hands-on role at the centre of our reliability engineering agenda: building on Honeycomb and OpenTelemetry, driving instrumentation across a globally distributed microservices estate, and partnering directly with development teams to turn telemetry data into better, faster software. About the team This role sits within the Observability team, part of IG's broader SRE and Platform Engineering function. The team is responsible for the tools, platforms, and standards that enable engineering teams across IG to understand and improve system behaviour at scale. You will report into the Senior Engineering Manager for SRE and Observability and work as an individual contributor, partnering closely with development squads, platform engineers, and incident response teams. The Bengaluru team is deeply integrated into IG's global engineering community, with real ownership and scope to shape how observability is practised across the group. Key responsibilities Platform ownership - Build, maintain, and evolve IG's Honeycomb-centric observability platform, ensuring it is reliable, scalable, and fit for a complex, globally distributed trading environment. Define platform standards, data models, and integration patterns for telemetry collection, storage, and querying across the estate. Instrumentation and telemetry - Drive OpenTelemetry adoption across engineering teams, providing hands-on guidance and reusable instrumentation patterns for services built in Java, Python, and C++. Partner with development teams to improve telemetry coverage, ensuring meaningful traces, metrics, and logs are in place across critical services and user journeys. SLOs - Apply a strong understanding of SLOs, burn rates, and alert triggers to help service owners define meaningful reliability targets and translate them into actionable observability signals. Work closely with SRE teams to drive SLO adoption across the organisation, providing guidance and practical support to help engineering teams embed reliability targets into their day-to-day ways of working. Incident response - Join the support rota and incident response, using observability tooling to accelerate diagnosis and reduce mean time to resolution. Lead post-incident reviews that produce actionable improvements to both systems and observability coverage. Enablement and community - Mentor and upskill engineers across IG on observability principles and practices, raising the bar for how teams instrument, monitor, and debug their services. Develop training materials, runbooks, and best- practice guides that scale observability knowledge across the engineering organisation. Role requirements Proven hands-on experience with Honeycomb or a similar observability tool such as Grafana, including dataset design, query building, and using it as a primary tool for production debugging and reliability analysis. Strong practical experience implementing OpenTelemetry instrumentation in one or more of Java, Python, or C++, including custom collectors, exporters, and sampling strategies. Experience working in complex, distributed microservices environments with high transaction volumes or strict reliability requirements. Strong communication and collaboration skills - able to work effectively with development teams and influence engineering practice without direct authority. Practical experience with Terraform for managing observability infrastructure as code, including provisioning and maintaining platform components in a cloud environment. Ability and willingness to cover UK working hours to support collaboration with IG's London-based engineering teams. 5-8 years of relevant experience in observability, SRE, or platform engineering roles. Desirable Experience with cloud platforms such as AWS or GCP, particularly in the context of observability and infrastructure monitoring. Familiarity with other observability tooling such as Grafana, Prometheus, or Splunk, and experience migrating or consolidating observability stacks. Exposure to fintech, financial services, or other regulated industry environments. Experience contributing to or maintaining open-source observability projects or OTel instrumentation libraries. The Perks Your growth fuels our success! Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work. Competitive salary Flexible Benefits Package on top of your salary (12%) Private medical cover for you and your family Life insurance Contribution to gym memberships 25 Days holiday, with 1 additional day off to celebrate your Birthday & 2 additional days off a year for voluntary work (28 in total The option to buy or sell holiday days. Unlimited access to the LinkedIn Learning Platform A comprehensive global and local onboarding process Employee-led LGBTQ+, Women's, Black and Parents & Carers networks with an annual budget for organising events & projects that foster an open, diverse and inclusive culture Enhanced primary (maternity), secondary (paternity), and shared parental pay and leave, as well as a range of support and benefits for parents Option to participate and create ESG initiatives based on IG Brighter Future Fund Number of openings 1 Looking for a career at a company that will support you, challenge you and help you grow? IG Group can provide that. IG Group is a FTSE 100 fintech operating across five continents, serving over 1.3m customers and handling billions of dollars in transactions - built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses. The bar is high - bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next. Join us at IG - the future gets built here.
26/07/2026
Full time
Job Title Senior Observability Engineer Job Description Senior Observability Engineer Location London Employment type Permanent, Full Time Reporting into Senior Engineering Manager - SRE and Observability About IG Group IG Group (LSE: IGG) is a leading global fintech company, established in 1974 and headquartered in London. As a constituent of the FTSE 100, IG Group provides dynamic online trading platforms and a robust educational ecosystem, empowering ambitious individuals worldwide in their pursuit of financial freedom. With operations spanning 18 countries across Europe, Africa, Asia Pacific, the Middle East, and North America, IG Group offers clients access to approximately 19,000 financial markets, including shares, forex, indices, and commodities. IG Group is undergoing a significant transformation, led by CEO Breon Corcoran, appointed in early 2024. Our focus is on three areas: delivering quality products to better meet customer needs, embedding a high-performance culture across the organisation, and being more efficient and scalable through digitisation - all in service of growing our user base and revenue on a sustainable basis. About the role IG Group's systems move billions of dollars every day - and our clients expect them to be fast, reliable, and transparent. As an Observability Engineer, you will own the platforms and practices that give IG's engineering teams deep, real-time insight into how those systems behave. This is a high, hands-on role at the centre of our reliability engineering agenda: building on Honeycomb and OpenTelemetry, driving instrumentation across a globally distributed microservices estate, and partnering directly with development teams to turn telemetry data into better, faster software. About the team This role sits within the Observability team, part of IG's broader SRE and Platform Engineering function. The team is responsible for the tools, platforms, and standards that enable engineering teams across IG to understand and improve system behaviour at scale. You will report into the Senior Engineering Manager for SRE and Observability and work as an individual contributor, partnering closely with development squads, platform engineers, and incident response teams. The Bengaluru team is deeply integrated into IG's global engineering community, with real ownership and scope to shape how observability is practised across the group. Key responsibilities Platform ownership - Build, maintain, and evolve IG's Honeycomb-centric observability platform, ensuring it is reliable, scalable, and fit for a complex, globally distributed trading environment. Define platform standards, data models, and integration patterns for telemetry collection, storage, and querying across the estate. Instrumentation and telemetry - Drive OpenTelemetry adoption across engineering teams, providing hands-on guidance and reusable instrumentation patterns for services built in Java, Python, and C++. Partner with development teams to improve telemetry coverage, ensuring meaningful traces, metrics, and logs are in place across critical services and user journeys. SLOs - Apply a strong understanding of SLOs, burn rates, and alert triggers to help service owners define meaningful reliability targets and translate them into actionable observability signals. Work closely with SRE teams to drive SLO adoption across the organisation, providing guidance and practical support to help engineering teams embed reliability targets into their day-to-day ways of working. Incident response - Join the support rota and incident response, using observability tooling to accelerate diagnosis and reduce mean time to resolution. Lead post-incident reviews that produce actionable improvements to both systems and observability coverage. Enablement and community - Mentor and upskill engineers across IG on observability principles and practices, raising the bar for how teams instrument, monitor, and debug their services. Develop training materials, runbooks, and best- practice guides that scale observability knowledge across the engineering organisation. Role requirements Proven hands-on experience with Honeycomb or a similar observability tool such as Grafana, including dataset design, query building, and using it as a primary tool for production debugging and reliability analysis. Strong practical experience implementing OpenTelemetry instrumentation in one or more of Java, Python, or C++, including custom collectors, exporters, and sampling strategies. Experience working in complex, distributed microservices environments with high transaction volumes or strict reliability requirements. Strong communication and collaboration skills - able to work effectively with development teams and influence engineering practice without direct authority. Practical experience with Terraform for managing observability infrastructure as code, including provisioning and maintaining platform components in a cloud environment. Ability and willingness to cover UK working hours to support collaboration with IG's London-based engineering teams. 5-8 years of relevant experience in observability, SRE, or platform engineering roles. Desirable Experience with cloud platforms such as AWS or GCP, particularly in the context of observability and infrastructure monitoring. Familiarity with other observability tooling such as Grafana, Prometheus, or Splunk, and experience migrating or consolidating observability stacks. Exposure to fintech, financial services, or other regulated industry environments. Experience contributing to or maintaining open-source observability projects or OTel instrumentation libraries. The Perks Your growth fuels our success! Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work. Competitive salary Flexible Benefits Package on top of your salary (12%) Private medical cover for you and your family Life insurance Contribution to gym memberships 25 Days holiday, with 1 additional day off to celebrate your Birthday & 2 additional days off a year for voluntary work (28 in total The option to buy or sell holiday days. Unlimited access to the LinkedIn Learning Platform A comprehensive global and local onboarding process Employee-led LGBTQ+, Women's, Black and Parents & Carers networks with an annual budget for organising events & projects that foster an open, diverse and inclusive culture Enhanced primary (maternity), secondary (paternity), and shared parental pay and leave, as well as a range of support and benefits for parents Option to participate and create ESG initiatives based on IG Brighter Future Fund Number of openings 1 Looking for a career at a company that will support you, challenge you and help you grow? IG Group can provide that. IG Group is a FTSE 100 fintech operating across five continents, serving over 1.3m customers and handling billions of dollars in transactions - built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses. The bar is high - bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next. Join us at IG - the future gets built here.