Nash is hiring a Technical Support Specialist to join their 24/7 Technical Support team. This remote role is focused on investigating and resolving complex platform issues for enterprise customers in the UK. You'll be responsible for incident coordination and proactive monitoring while documenting knowledge for future reference.
The ideal candidate has 5-6+ years of experience in Technical Support within a SaaS environment, excellent communication skills, and the ability to troubleshoot APIs and webhooks effectively. Competitive compensation and benefits are offered.