IT Support Apprentice

IT Support Apprentice Ability IT is looking for a motivated and enthusiastic IT Support Apprentice to join their growing team.

This is an exciting opportunity for someone who is passionate about technology and wants to begin a career in IT support while gaining hands on experience and industry knowledge. The successful candidate will work alongside experienced IT professionals, supporting clients and internal systems while developing practical skills across a wide range of technologies.

Key Responsibilities

• Responding to helpdesk queries via phone, email, or a ticketing system
• Diagnosing and troubleshooting hardware and software issues
• Escalating complex issues to higher-level support teams (2nd/3rd line) when required
• Assisting with setting up and configuring new IT equipment such as PCs, printers, and routers
• Applying software updates and security patches to systems
• Monitoring antivirus systems and backup processes
• Helping users understand and effectively use software tools
• Setting up new user accounts and managing permissions (e.g., Active Directory and Microsoft 365)

Skills & Knowledge

• Basic computing skills
• Strong communication skills, with the ability to explain IT concepts to non-technical users
• Patience and good problem solving ability
• Good time management skills
• Attention to detail
• A positive attitude and willingness to learn

Key Info

Employer: Ability IT

Location: Hull, HU3

Wage: £8.00 per hour

Job Type: Apprenticeship

Job Category: Digital Support Technician

About the Employer

Ability IT is a trusted IT support provider helping businesses stay productive through reliable technology and expert support. The team delivers responsive IT services, proactive system management, and practical solutions to everyday technical issues.

With a strong focus on customer service and developing future talent, Ability IT provides a supportive environment where apprentices can gain real world experience, build valuable skills, and start a successful career in IT.