ServiceNow Platform Lead

CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators.

As the UK's largest independent full fibre network and wholesale platform of choice, we're busy setting new standards for what digital infrastructure can and should be.

Our network is greener, more reliable and designed for the future. The products we run over it lead the way on speed, value and service - helping businesses to innovate, communities to thrive, and people to live more connected digital lives.

At CityFibre, you'll be part of something bigger, helping to build a better-connected Britain, together.

You'll take ownership of our enterprise ServiceNow platform, shaping its strategy, governance, and evolution to deliver meaningful business outcomes. Working closely with Enterprise Architecture, Data and senior stakeholders, you'll ensure the platform is optimised, scalable, and aligned to our wider technology vision.

You'll receive a competitive salary, a performance related bonus and a flexible benefits package.

• Owning the end-to-end ServiceNow platform strategy, roadmap, and governance
• Defining platform standards across development, configuration, security, and integrations
• Translating business requirements into prioritised backlogs and delivering measurable outcomes
• Leading multi-team delivery, ensuring quality, consistency, and effective release management
• Driving platform performance, reliability, and continuous improvement initiatives
• Shaping data architecture, stakeholder engagement, and the roadmap for AI and automation

You'll bring a blend of strategic leadership and deep ServiceNow technical expertise, with the ability to influence direction while delivering at scale. You'll also have:

• Proven experience leading ServiceNow strategy, governance, and multi-team delivery in a complex environment
• Strong stakeholder management with the ability to influence senior leaders and align technology to business outcomes
• Experience building and prioritising product roadmaps, driving value through clear ownership and accountability
• Deep knowledge of ServiceNow architecture, core modules (e.g. ITSM, ITOM), and platform capabilities
• Strong experience with integrations, data models, automation, and enterprise platform design
• Ability to translate business requirements into scalable, secure, and high-performing technical solutions

We'll support you to thrive inside and outside of work, with opportunities to grow your career and a flexible benefits package that adapts to your life - including generous annual leave (with an extra day off on your birthday), private medical insurance, health cash plans and family friendly policies.

• Degree or equivalent experience in IT, Computer Science, Business Systems, or a related field
• ServiceNow Certified Technical Architect
• ServiceNow Business Analyst Certification

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at . We want to help!