EPOS Implementation Consultant

About us

Since launching in 2018, DNA Payments has become one of the UK's largest independent, fully integrated omnichannel payments providers. We enable businesses of all sizes to seamlessly accept payments, from cutting-edge POS systems to powerful payment gateway, ecommerce and in-app solutions.

Recognised by Beauhurst as one of the UK's top 50 fintech innovators, we're reshaping the payments landscape with technology that makes transactions simpler, faster, and more secure. Backed by £100 million in Private Equity funding from Alchemy, we process £1.2+ billion in payments every month for over 60,000 merchants across the UK and Europe.

With a growing team of 375 specialists operating from our London HQ and regional offices in Hull, Nottingham, and Kazakhstan, we're scaling rapidly. Join us on our journey to redefine the future of payments.

Role Summary - Purpose of the role and its contribution to the business.

We are looking for an experienced and customer-focused EPOS Implementation Consultant to join our team. This role is responsible for delivering end-to-end implementations of our Register and Zash products for new and existing customers.

The successful candidate will manage the full implementation lifecycle - from discovery and solution design through configuration, deployment, training, go-live, and post-implementation support - ensuring customers achieve a smooth and successful onboarding experience.

This is a client-facing role requiring strong communication, technical understanding, project coordination, and problem-solving skills.

Reporting into: Epos Team

Working hours: 37.5 - If part time / FTC - please specify and provide working patterns.

Working location: Hybrid Hull and WFH

Key Responsibilities: -

• Lead end-to-end implementation projects for Register and Zash solutions, managing customer onboarding, project timelines, milestones, and delivery expectations throughout the implementation lifecycle.
• Conduct customer discovery sessions to understand operational requirements, business processes, and implementation needs, providing guidance and best practice recommendations throughout the onboarding journey.
• Configure EPOS systems including workflows, products, pricing structures, payment integrations, user permissions, and associated operational settings to meet customer requirements.
• Coordinate hardware installation, software deployment, third-party integrations, and data migration activities including product, pricing, and customer information imports.
• Perform system testing, validation, and quality assurance activities to ensure successful deployment and readiness for customer go-live, troubleshooting and resolving issues in collaboration with internal technical and support teams where required.

About You: -

• Experience implementing EPOS, SaaS, retail, or hospitality technology solutions in a customer-facing environment.
• Strong project coordination, organisational, and stakeholder management skills, with the ability to manage multiple implementations simultaneously.
• Confident delivering customer training, onboarding sessions, and implementation support both remotely and onsite.
• Strong technical aptitude with experience configuring software platforms, troubleshooting issues, and working with integrations, payment systems, and associated hardware such as tills, scanners, printers, and payment terminals.
• Excellent communication and problem-solving skills with a proactive, customer-focused, and solutions-driven approach.
• Adaptable, detail-oriented, and comfortable working independently and collaboratively within a fast-paced environment.
• Experience using cloud-based platforms, project management tools, or ticketing systems is desirable.
• Demonstrated ability to deliver successful customer go-lives, achieve high customer satisfaction, and support strong adoption of Register and Zash products.

What's in it for you?

You'll work with a collaborative team and join a fast growth fintech where you'll get the chance to learn and develop, and if that's not enough, you also receive the following benefits.

• 25 days holiday per year
• Private Medical
• Life Assurance
• Ride to work
• Access to self-learning platform
• Bookboon
• Income Protection
• Workplace Pension
• Employee Assistance Programme

Educate, Discover & Inspire

At DNA Payments, we put our values into action through real initiatives. From our dedicated in-house Sales and Operations training programmes that support career development, to DNA Day where we come together to celebrate our people and culture, we're committed to investing in our teams. We're also proud to support wider community initiatives, such as attending Hull Pride, reflecting our dedication to equality, inclusion, and celebrating diversity.