UK, Manchester Head Office/ Permanent/ SALARY: COMPETITIVE
Job Purpose
To ensure that the MPM global Quality processes are followed, ensuring food safety and food quality standards are adhered to. Key contact for factory and 3 rd party liaison for complaints. Promoting corporate values and continuous improvement on all elements.
Key Responsibilities
Ownership
- Complaints Ownership
- Log all global quality complaints.
- Lead complaints investigations through to resolution and root cause analysis. Liaise internally with key stakeholders as required.
- Escalate non-compliance & quality performance issues with line manager and suppliers.
- Review and actively manage trends within complaints, working with the manufacturers to drive complaints trends and CPMU down in a complaints reduction plan, ensuring suppliers are working to MPM complaints requirements.
- Support colleagues globally to assist in timely resolution or to support queries as required within their markets. Flexibility may be required at times to support meetings.
Compliance & Quality
- Ensuring suppliers and manufacturing sites are consistently meeting quality and compliance requirements for MPM.
- Raise any issues of concern from a quality or compliance concern from manufacturing and supplier sites that puts the product at risk.
- Populate and Process Compliance data as required
- Work with Quality & Compliance technologist to continue to develop standardisation across factories and products globally ensuring this is practiced by all suppliers.
- Build and maintain relationships with suppliers including manufacturers and warehouses.
Product Testing
- Lab testing - sending samples and logging/saving data collection. Save and file the results of external QC laboratories.
- Support the Quality product testing program for the business and keep track of testing and rotation.
- Liaise with third-party laboratories and advise on priorities and tasks, provide supporting information & data as required.
- Support Q&C Technologist in ensuring quality checks are carried out on Existing Product Development (EPD) & New Product Development (NPD), giving support to the Innovation teams in their various projects.
- Ensure that samples from all factories are sent for quality, legal compliance and food safety testing.
- Key liaison between factories and testing houses to ensure the process is adhered to or to define and improve current ways of working.
Reporting
- Prepare monthly KPI reports on complaints for board reports.
- Prepare ad hoc reports as required for supplier review meetings, internal reference and complaints.
- Support with product data in software systems
- Assist in ensuring successful completion of regular traceability and mock recall exercises with the suppliers to ensure compliance with required standards.
- Assist in traceability processes in the event of an issue identified.
Deputy
- Assist with artwork sign offs where required
- Assist in completion of specifications in absence of Specifications Lead.
- Deputy to Technologist & Technician
- Technical monthly newsletter
Different areas will be mutually agreed to cover off in a deputy capacity as part of the teams development and ability to work agile as a team when other team members are off from work.
Any other duties commensurate with the level of responsibility of this role.
Knowledge, Skills and Experience
- A minimum of 2 years experience within a technical discipline, in a food manufacturing environment.
- Effective communicator - excellent communication skills are required as working collaboratively with suppliers, customers and stakeholders is a key part of this role
- Experience of complaint management to root cause analysis.
- Working knowledge of a Quality/Technical functions, including processes, process flows, specifications.
- IT literate including use of PowerPoint, Word, Excel, and Outlook.
- Focus on detail - a high level of accuracy and attention to detail
- Time management - uses time effectively to manage a busy workload with the ability to prioritize important tasks
- Learning and development - desire to learn and develop to take on further responsibilities in the future
- Degree or experience in a food or relevant discipline.
- Advanced skills in Excel and Power Point.
- Experience in sensory evaluation of food.